We had a great experience and are very pleased with Artificial Grass Masters.They were honest and up front about cost and workmanship. Its almost been a full year, so I wanted to wait before I posted a review.The turf has held up well over this past year. We have a large dog and were worried about how durable the turf would be. Thus far we are super pleased. The turf has not contracted, curled or shown any signs wear so far.They also installed the pavers seen seen here in the pictures. Totally and completely satisfied. We have referred several of our friends because of the incredible service we received.Check out the awesome pictures below.

What a junk company. Hiding behind veteran owned. I don’t do reviews but I will for this. This is my turf not even 3 years after installation. I was told a 15 year warranty which definitely isn’t the case. My wife has been dealing with this for months. Grass masters doesn’t stand behind anything they say. You should be ashamed of yourselves, selling junk.

They did a great job on the grass installation when they finally showed up. A 3-day job took a week because they did not show up and did not even have the courtesy to call when they weren’t coming. My husband took off work 3 days he didn’t need to. The supervisor only came the first day. They did a terrible job on removing the existing lawn. Everywhere there is no barrier cloth there is grass coming up. We have sprayed to no avail. Every time it rains it just comes back again. Do not use this company unless you have a bare yard!

I own a company called Dirty Turf. We service and clean thousands of sqft of turf each month and permanently rid the urine smells, add UV protection, etc... Part of what we do is full inspection of the installation. Artificial Grass Masters does a phenomenal job at install. I do recommend for install.

We have used artificial grass Masters twice now. Darren has been super awesome to work with! Hes attentive to detail and always answered any questions that I might have! The crew that have worked on our grass were also very respectful. They did an absolutely fabulous job and cleaned up the construction site afterwards beautifully. Our neighbors are impressed and of course are interested in artificial grass. I know exactly who I will recommend!

Artificial Grass Masters is the best! Our yard looks fabulous thanks to Joey and his team. They were very professional and got the job done quickly! We have already recommended their services to a neighbor. If you’re looking for an affordable and professional team choose this veteran owned business. You won’t be disappointed!!!

We had a small section of our yard next to the pool covered with turf to use as a sunning area. We were actually gone when the job was completed. Our sales rep., Eugenia Quintana, came by during the install to make sure it was done properly. He came back the day we got home to make sure we were happy and noticed one of the edges didnt appear to be down securely and he took care of it himself. We were so happy with the job that was done that we are in the process if having Eugenio give us a cost estimate to have the rest of the backyard covered. Very very happy customers!!

AGM did a fantastic job on our yard. They were able to put us on the schedule within a week and complete the project within 5 days it would have been quicker but due to rain they lost a day and a half. We are completely satisfied.

Thus far my experience has been disappointing. I paid a deposit in July expecting that late September or early October work would begin, no problem. We received notice that work would be performed on September 13th and 14th several weeks ago, great. We planned around these expected dates, however they ended up no call no show. Not even a simple text stating delays, which are completely understandable. After numerous calls in we were finally contacted on what was planned as the final day of work with updated dates of the 15th through the 17th. Delays are expected and acceptable, a lack of communication and updates are not. Once the work is complete I will reassess my review for the overall experience.Update 1: It appears someone came by on 9/15 to take account of what had been dropped of, either that or someone my just be looking to steal everything that has been left in my front yard for the past week. 9/16 - my wife received a text stating someone will be working on my yard on the 16th and all day the 17th. No one showed on the 16th. Still no one has showed yet on the 17th.Update 2: I called to speak with the owner whom was good enough to leave a response, due to again, no show, no call. However the owner is apparently out of town and unable to take my call. The GM reported that I am the 2nd job today. I didnt want to be told I was the priority, all I want is an honest assessment with integrity. I feel I have now been told twice two inaccurate assessments on schedule with no follow-up when scheduling has delays. Its clear I am not a priority and also that I cant get an honest assessment.Update 3: I was told that Id have someone out to start the work in 2 hours at 11 am. It was 2pm at the time I called back, again no call, no show. I ended up speaking with a 3rd person for the day. Ive asked to have everything removed and a refund. I thought that with the owners response I might have a chance at some honesty and action, but the constant apologies and lies were too much. At this point I would never recommend anyone do business with Artificial Grass Masters. Its unfortunate that they wasted so much of mine and my wifes time to be treated this way in the end.Even more interesting is that no more than 30 minutes after requesting a refund, workers came by to remove the turf. How is it that they magically had time all the sudden? Not once did anyone ever try to get in touch with us through the whole process, no one lifted a finger to call me and keep me in the loop. As an owner this kind of service should be embarrassing.Final Update: After cancelling the work and starting the search for someone to install pavers and turf we met with the owner again to convey our experience and unhappiness, at which point he was willing to fully refund our deposit. To his Credit, he sat down and listened and as the face of the company accepted the responsibility for the lack of communication. We renegotiated the contract so I could come to a decision again on who would be performing the work. I went through several other companies that unfortunately werent able to deliver on the sales side, there was a lack of samples and lack of concept/diagram of work to be performed.I stuck with Artificial Grass Masters on a new contract and direct line of communication with the owner. After a rescheduling of the work, I received plenty of communication and employees showed up for the work in a timely fashion. The employees that performed the work were professional and did a fantastic job, even with some changes to the work being performed. My wife and I were extremely pleased with the result.I would definitely work with Artificial Grass Masters again, however I would certainly ensure a open and direct line of communication with certain folks within the company and express the importance of letting me know of any delays and rescheduling weeks out if needed.If not for the lack of communication at the onset of the work, I would certainly be rating them at 5 stars.

The work was excellent. The end product is fantastic. We love it.

This company has been so unprofessional. They have done 4 no call no shows on my grass install. I had to call multiple times and they would give empty promises. The first day they didn’t show so my husband called to see what happened and they responded: “sorry we are a day behind but we will be there first thing tomorrow morning between 6:30-8 am.” My husband and I totally understood since there has been a labor shortage. Day 2 and my husband took off work to make sure he would be there for install, but again, no show. I called the company to see where the installers were and they told me “the installer didn’t answer so they were most likely driving to our house to install right now.” That was a lie. After I called our project manager asking what the eta of the installers was he said he will get back to me to find out. I called at noon and he didn’t get back to me till after 4:30 PM saying “sorry they won’t make it today but Saturday they will come and FOR SURE have the grass installed by Sunday. Just leave your side gate unlocked.” Ok, a little annoyed, but I remained patient. Saturday came by and went, still nothing, so I called our project manager again at around 3 and of course he didn’t answer and didn’t call me back. Now I’m angry, so I called the company to see where the installers were at and told them the story of 3 no shows. The guy on the phone asked me: “so you’ve had 3 no shows and you’re upset?” I said “yes but my main thing is to see what is going on? Are the installers on their way or not?” he told me they would give a call back to explain what was going on.” They never called me back. Sunday has now passed and I have not seen anybody or received any word on my install status.

Well start with - These guys are worth it! Their quality and service are worth your time!My fiancee and I spent approximately 6 months planning and researching. When we finally got to taking action: 3 shops drove us away, and these guys won us over.They couldnt have been more helpful in planning and understanding our options. Justin was on top of the service experience when it came to scheduling and responsiveness. Enrique was flexible and provided options that came in under budget. Jorge came back to check on a minor issue with some missing nails and solved the problem in a matter of minutes.We will definitely consider Artificial Grass Masters for our next project!

Artificial Grass Masters has excellent products, service and workmanship. Weve hired them on four separate occasions because of the beautiful work they do. Our yard looks fantastic. Joey was great to work with! Hes very attentive to the customer, supervised his team onsite, and followed up at the conclusion of the job. What more could you ask for?

Working with Artificial Grass Masters was great. Joey, who oversaw the project, was very professional, knowledgeable and was always available to answer questions. The crew who worked on our project were so nice and very respectful of our our neighbors and our property. Plus the way our yard turned out looks amazing, I really could not be happier! I would highly recommend Artificial Grass Masters.

Hired this company to remodel my parents backyard and I couldn’t be more pleased with their work. From the start, the project manager, Joey M., was extremely knowledgeable and provided the best quality of customer service throughout the entire process. Whenever we had questions he was there to answer them and make sure our wants and expectations were not only met but exceeded. Overall, we had a great experience with the quality, workmanship and services Joey and his team provided. Would definitely recommend to this company to others.

Really happy that we chose Artificial Grass Masters to do our backyard. Raul was our sales rep and spent time with us providing ideas for our layout and solutions to our issues. AGM was not the least expensive of the 4 estimates we received but we felt the most secure using them... and they did not disappoint! Nico and his crew were great - very skilled! We couldn’t be happier with the end result and will definitely use them again for other projects. Thank you, AGM!

We are very happy with the transformation of our back yard. The crew were the best. Very hard workers and did a fantastic job from the artificial grass to the pavers. I would recommend Artificial Grass Masters to those thinking of having their yard upgraded. Great job guys.

Outstanding from beginning to end. Job was done expertly and looks terrific. Highly recommend..should have done it years ago. Anyone want a lawn mower. LOL

Our backyard grass looks wonderful! Everything was explained to us. They were able to finish in 1 day. Very professional and our project manager took the time to answer our questions and concerns. Everything was cleaned up well when they finished. Scott came back to check up on us later and make sure we were satisfied with everything! Great experience!

Called Artificial Grass Masters and Scott came right out. Scott was a pleasure to work with. The crew did an excellent job and very meticulous during the install. I would recommend them to everyone.

Absolutely love our new turf! Joey did an excellent job at communicating and making sure the job was done and done right. We had some last second changes and he was able to make it happen. Before purchasing he went over everything and all of our options and there were no surprises. We got exactly what we wanted. Definitely recommend Artificial Grass Masters!

It was a great experience working with artificial grass masters. From the free quote to the finish product, very seamless and transparent process. They had plenty of options from products to payment options. The crew was great, personable and hard working.

I had reached out to five hardscape places trying to get a someone to come and go over options, design, quote etc. AGM was the only company to actually come out. Joey came out within the week and walked me through the entire process. He sketched it out, contributed ideas, and explained all the pricing options/differences between the turfs. Material was dropped off a week a later and was started on the following day. The guys that came out were always super nice and left no mess whatsoever. Whenever they showed up, they explained what they were going to do and how long they might be here. Upon leaving, they would tell what was left to do and when they would be back. Now we have a beautiful backyard for our son to play in. Couldnt be happier with the overall process. They walked me through ever part of the process from start to finish. Definitely highly recommend them.

Joey was very professional since the beginning. Made sure to keep in contact and do everything he could to keep us happy. Tony and his crew were awsome !! Tony makes sure his job is done correctly the first time, everytime . Kudos to artificial grass masters

I am posting to help a neighbor - HEYArtificial Grass Masters COME GET YOUR DUMPSTER !!!Artificial Grass Masters did some work over two months ago.They have yet to remove their dumpster or clean up their mess. Many have called them several times over the past month.HEY Artificial Grass Masters come you dumpster !!!

They left a dumpster in our neighborhood and for weeks lied about picking it up.

I love my new grass. The whole process went well. The salesman was helpful, kind and keep me up on progress. The work crew were amazing, they cleaned up every little bit of debris. Even a quality control person came the same day.

First of all, I do not write these kinds of reviews but this company is overselling and underdelivering on their installations. I cannot assign even one star, the communication has been non-existent. My job was started on Monday, after a four week delay, the crew said they would be back Tuesday and no one showed up. No one called me and when I finally got a hold of production was told they would be here today. Guess what??? Now I am told next Tuesday. I have a 1/4 finished backyard, materials out front and no one here to work. Not to mention production started 4 weeks later than I was promised because of material delivery. Perhaps you should not be selling new work until you can complete the work already committed to by existing customers and actually get materials to do the work. I do not recommend using this company.

Very pleased with our new backyard!Our Project Manager Joey has been awesome throughout the whole process, and was on top of communicating each step, and making sure we had no concerns and our questions were addressed. Raul and crew were great, and the installation was very clean. The quality, cost, and stellar reputation of this company has exceeded our expectations, and would have no problem referring friends and family to Joey and team.

My experience with Artificial Grass Masters was outstanding. Raul, my sales rep, was very knowledgeable and explained the entire process in great detail and remained involved during the entire project including the follow-up inspection. Ricco and his crew were did an amazing job. The installation went without a hitch and everything looked perfect when they finished.

Outstanding company! We are very happy with the work completed by Artificial Grass Masters. Their professionalism, communication, quality of work and customer service is to be commended. We would and will recommend this company and their work to all our friends and family!

UpdateThe quality of work was good. Had to give three stars for horrible communication, multiple no shows, and behind schedule. Everyone I spoke with was polite and professional, just had to keep taking off of work because they kept saying crew will be there tomorrow and no one showed up.

Finally! We have a new build and it is just a dirt pit. The dirt that my dogs bring in has been driving me crazy! I am really happy with the work they did. Arnold was great and the crew did a fabulous job! They worked super quickly and has the project done way before I thought it would be done. I will reach out to them again to do more work on our backyard soon.

Amazing service! The staff was so kind. They taught me how to cut the pieces if I wanted them smaller and gave me two pieces to use, free of charge. I‘m using the artificial grass to help rehabilitate a Starling I rescued and he loves it! I would absolutely recommend them to anyone who needs artificial grass!

The entire operation was flawless from start to finish. Darren Johnson (my sales person) was THE BEST. If given a choice request him!

I highly recommend using Artificial Grass Masters if youre looking to purchase artificial grass. I Love my yard and couldnt be Happier with the outcome! The two different teams were very professional, on time and cleaned up after themselves. Richard was very detailed in his approach when setting everything up. It was just a great experience and very affordable!

It took 25 days to complete the installation of the artificial grass. We were told in the beginning from our project manager that there could be delays but 25 days. Most of the delays Grass Masters did not have complete control of and we except that fact. But their communication with us was terrible. The project manager never made to our house during the installation to inspect the work. Or to see if we were satisfied with the work.The work crews were very nice but did not speak english . We had no way to communicate with them. After several calls George from quality control came to our house. He made arrangements for another grew to complete the project to our satisfaction. It took awhile but they also did a good job and were good workers. The final product is good but the communication not so.

Darren Johnson did a great job selling me on the company, the turf and the service. They did a great job and provided just what we needed…a beautiful space of “pet” grass next to our jacuzzi for our border collie to use to catch his ball!!!! Thanks for a great job on time!!!!’

Great job done by top notch company 🇺🇸

The finished product is wonderful but getting from day one to completion two weeks later (fairly small project) was very stressful. There is absolutely no communication from company to customer. Worker came by first morning June 24 at 6:00 AM to tell us no one was going to work that day (he spoke very broken English). About 10AM that same day two workers showed up (speaking very poor English) and were not sure what they were to do. (We had some special instruction that the salesperson (who is also apparently project mgr.) knew but these two workers did not seem to know). Luckily we had some work being done inside that day and had someone who spoke very good English and Spanish. With his help we got the two guys started on their work. They worked till mid afternoon and then left. No one came back until July1 and nothing was said to us from anyone at the Company. When I finally called they had some sand and rock delivered that apparently needed to be used for my border. Two workers showed up and began that work. The project mgr. also showed up and walked the front and back yard. He never stopped and said a word to us. He had also shown up June 25 and wondered where his guys were and told us he would check on that and let us know when they were coming. NEVER HAPPENED. So now we are a full week since the first bit of work was done and the border is up and the following day grass gets installed. That was July 2. The workers left and we heard nothing until Wednesday the 7th at which time we initiated contact and told them we were tired of the delays and total lack of communication. The dumpster was still in the street and had been for two weeks (Glendale allows two weeks). We also had three separate piles of rock/sand in the street and we wanted the job finished. Today July 8 the same two workers from the very first day showed up (at 6) and didnt seem to be sure which rock/sand pile they needed to spread. My husband installed a translator app on his phone and was able to communicated with them to use up all the rock and walked around and showed them everywhere it needed to go. They finished the work except we still cant tell where they capped the water lines for the old sprinklers in the front yard. Looks like they just cut the wire. The dumpster is still out front along with a pile of sand. We have a big roll of turf on our back patio that may be big enough to redo the front again. And we apparently paid for that.As I said above the work is beautiful and had they just communicated each time they just disappeared for days and managed our expectations it would have been much better. They did send out an email weeks before the job started stating it might take several days to complete the work. They didnt say that several days would be over weeks. If they had said we will work on your job Thursday and Friday this week and then again on Thursday and Friday of next week we probably would have reacted better. We felt like the only reason they came today was because we raised such a big stink yesterday. Luckily we havent paid them yet so will get the little things that arent done taken care of before we do.

We just had our front yard redone, replaced the grass with artificial grass and had new rock installed and some pavers added. This made a huge difference in the yard. My husband and I are very happy with the end result. No more mowing or worrying about brown patches and it looks great.

Great attention to detail, took their time doing the job, all the people we dealt with were very friendly & answered all our questions. We love our new turf. Highly recommend this company. Scott has been right on top of this project. Raul was in charge of the guys on the job & he was great.

Great communication before application. The guys were fast and really knew what they were doing. My artificial grass looks so much nicer than my previous, which was laid down by a landscaper.Very professional job, and thank you.

Had a delay bcs of the Monsoon. But project was completed in time scheduled with Profesional Quality follow-up. Very satisfied, would definitely refer. 👍👍

Awesome from initial phone contact to Joey doing the estimate. Work force was professional and very quick. Great follow up to make sure we were satisfied. Recommend these folks highly.

Used Artificial Grass Masters to demo the current landscape and install turf, pavers, curbing and rock in our front yard and back yard. We also did a putting green in the back yard. Ricardo was extremely responsive, helpful, and made sure we were completely satisfied with all aspects of the job. He was onsite every day of our project and his crew was fabulous. They were all very hardworking, friendly, and detail-oriented. They did fabulous work and clean up. Our landscape has never looked better. Definitely would use this company again and again and would recommend them to anyone!

Loved working with Joey from Artifical Grass Masters. He made both projects seamless with fantastic response and great work. I had pavers installed and replaced my grass with turf. Wonderful experience, good price, fantastic work! Thank you!

Only giving 4 overall because communication with people in this company is lacking.I will say my yard looks wonderful. I’m really happy with results. So that can have 5+ stars. I got turf, rocks, pavers and small area of retaining blocks I’ll use for plants. Pavers and wall retaining blocks I got myself, AGM installed when they installed the turf. Even moved my Tuff Shed then moved back on to the pavers. And dug some post holes into the cement like ground where I’m going to put a dog run. Of course I was charged for labor for holes but worth it.My project was completed in a reasonable amount of time. Honestly I don’t remember, maybe week, but I wasn’t in rush. We also had monsoons and my yard had standing water in a couple areas. Luckily it dried out and wasn’t an issue.So communication. I might not remember dates real well but I remember getting duplicate/triple calls. The one this week from a totally new person asking when he could come inspect and collect, then text request to do survey, totally made me scratch my head and made me get to survey. First. I was called after submitting request on line and set appointment. Had sales rep/project mgr Doug out and got an estimate. I was waiting for a couple other estimates before deciding. AGM were half what Tuff Turtle quoted. And Paradise Stone never bothered to even call back with estimate. So choose AGM. Doug was nice and informative too, that’s a plus. After I called him back to hire and set day for him to collect deposit I get a call from another person wanting to set appt to come give me a quote. They just don’t talk to each other. I probably had another call before project started to see when someone could come give me a quote.After paying deposit to Doug end of July I didn’t hear anything until a text came the week before the 16th saying project would start Aug.16th. No one let me know date the sand and gravel would be delivered, it just showed up on Friday 13th. My calling office got me no answers. Was just told when materials in they can work. Then still no calls to confirm anything.If I hadn’t gotten text I’d not have had any idea of dates. I still needed to get pavers and blocks delivered from Home Depot. I’d gone to AGM showroom to see pavers they have but really didn’t like them. And getting in stock ones I liked from HD sped up project time with wait only for turf and a installation date. If needing to be ordered could take lots longer. Time table blur now but they finished up in a week. Doug came out a time or two but the crew were people I talked to. Never got but one name, Jose, but the 3 guys were very nice and showed me what they were going to do and answered questions when I had any. They cleaned up when done and did a great job.Project is done. I figure Doug will call right away and set time to collect balance due. Being they only take cash (unless you pay extra fees for financing) I needed new balance since had to add on labor when I added on an extra row of wall blocks. But it was end of week after the project done and he texts. He had been sick so I understood. But he didn’t know the project was all completed. I was able to get to bank. We scheduled for Saturday then he canceled and said he could come by Sunday. I said has to be Monday. And final payment made. The dumpster sat another week.I’d asked Doug a few times about leveling walkway pavers in front yard and he was to add to work order but never did so wasn’t done during backyard project. When he came out to collect bal owed he said he’d get a work order set and let me know. Never heard from him. That was Aug.30th. I get the vm from new guy yesterday wanting to set the inspection and collect balance. I texted back all done, all paid, two weeks ago. I mentioned Doug never got front paver level set up but I decided just skip after not hearing from him. I thought maybe an offer to do at no charge would happen as courtesy for lack of communication with me and between each other, giving me duplicate calls. But Nope. So I’ll say Communication over and out AGM.

Date: July 13, 2019 First of all I am a 12 ½ year Veteran and did not expect this type of service from, Artificial Grass Masters which is a Veteran Owned Business. Artificial Grass Masters are licensed, Bonded, insured contractor ROC # 285231. On March 30, 2017, we hired Artificial Grass Masters to install artificial Grass and Curbing. The total cost of this project was $4850.00 we paid half $2,425.00 as a Down payment and paid the balance of $2,425.00 when the job was completed, Which was paid in full. The completed work/project came out great. However, in late February 23, 2019 after a rainstorm we started to get flooding in the backyard, which started to flood three quarters of our patio. This flooding has continued to happen every time it rains. This flooding issue began after the Artificial grass and cubing was installed in our backyard. Labor Warranty is 2 years from date of installation (per Arizona Registrar of Contractors) Product Warranty is 15 Years. I notified Artificial Grass Masters of this issue and requested to have our original Project Manager Ricardo Santiago return to our house to view the issue, but he did not. On February 26, 2019, Artificial Grass Masters instead sent some other rep named George who worked for this company. He came to our house and I showed him the Backyard and the water damage to the patio and landscaping. I also sent them photos of the flooded backyard and patio areas. This person said ok and stated “We will get back to you in about a week.” After a week and a half, I again called Artificial Grass Masters and they said that they will contact me. Well, several weeks came and went and as of today July 13,2019 we have never received a response for corrective action of any issue! Artificial Grass Masters is apparently a Veteran Owned Business in name only! Based on their actions the word Veteran is use for advertising purposes only If this is truly A Veteran Owned Business then this company should pay closer attention to all the Details, including customer service, taking care of their customers and Veterans as well! I am unhappy with the lack of Respect that they have showed this Veteran and his family! If this is the best that they can do, I will never use this company again!This is my Updated and New review of Artificial Grass Masters;I Must now rate this Company as a 5 Stars in everything, from Owner participation, customer service to capable technicians. They have provento us that they are who they say they are a professional Veteran Ownedcompany. I am honored to call them fellow United States Veterans!This complaint has been corrected in a professional way by the Artificial Grass Master’s Owner Joshua A.and his Sales Manager Ricardo S. and Rep George. Everything was done in a professional way. We are completely satisfied with the results and withdraw our complaint.I am attaching a couple of photos of the great work that they did for us.I will recommended Artificial Grass Masters to everyone I meet!!!!!!!!!GREAT COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They Truly Back and Stand up to their Guaranty and WARRANTY of aa Great Product!!!!!!!!

We interviewed several companies to do a front yard in artificial grass with irrigation around the sides. We selected AGM and Im glad we did. Our project manager was Samuel.He showed up for the estimate when he was scheduled. He listened to our needs and wrote a comprehensive proposal. The job was started and completed on schedule. Their crew did a great job with the installation.

From start to finish our project was handled timely and professionally. Eric was our Project Manager he was very informative, punctual and creative in helping us design our project way beyond just doing artificial turf. The worker bees were efficient and did the few extra items I asked. They even refastened an area back down when my lab puppy thought I was installed for her to play with. They had us come to the showroom to see the products in a real life setting. They emailed a follow-up after we received our quote, they called to report when supplies would be delivered and reported when they would install. We did two separate phases and each time Eric was here to ensure things were done as planned.I am very pleased with the out come and would highly recommend Artificual Grass to anyone interred in turf.

Artificial grass masters was a joy to work with!! Awesome craftsmanship and awesome customer service! We love our new backyard couldn’t be happier,Thank you!!!

Just had work done on my back yard. Came out Beautiful!

Great installation work! Looks great, dogs love it, improved the look of our backyard tremendously. Stoked!

Excellent work, pavers and turf were swiftly done and looked beautiful. The pergola was delayed through no fault of company due to material shortage but also looks wonderful. Getting updates from the team didn’t always happen, most contact was self initiated. Issue with creation of invoice for second part of our project that caused confusion and miscommunication as well.

We had a great experience with Artificial GrassMaster. First and foremost, our new front lawn is absolutely beautiful. These people know their stuff. They say what they’re going to do and then they do it. No nonsense. No excuses. Our project Manager, Richard, was great. He was very attentive. And, believe it or not, every time I called him with a question he answered his phone. The installation crew was amazing; Polite, hard working, complete attention to detail including cleanup and respect for my property and my neighbors. The entire organization made this whole process a walk in the park. In a time where it’s not always easy to find people that do a good job, Artificial GrassMasters is a true gem. I would highly recommend them based on our experience.

Beautiful job. Completely cleaned up after themselves.

I would give a five star for the finished look of the project, but Im only giving three stars because of the mess that was left behind and because they were not very careful of my existing landscape. Fifteen days later and I still cant get them to come clean up the mess that they left in front of my house. All I get is told that its on the schedule. I know that they are busy, but it would only take two people about twenty minutes to clean up the mess. A little more effort in finishing up a job goes a long way.

The crew did a great job removing the old and installing new artificial grass. Love it!

Project turned out great. Monsoon rains pushed back our project but they got it done quickly once they started.

Happy with Scott our sales person. We have used you all twice now and happy both times of customer services and price and installation. Definitely recommend you guys. Thanks!

It took a little bit of time but there was some circumstances but the staff is very helpful. The grass installers did a fantastic job and the grass looks beautiful.

DOUG the salesman was great..got all my questions answered. Communication between work crews could be improved.

Amazing is the one word to describe the whole process with Artifical Grass Masters! Joseph Massaro did a fantastic job breaking everything down and explaining the whole process. I didnt know what exactly to expect the final product would look like but I was shocked at how amazing it all looked. It took a little bit to get the estimate scheduled but it was done so quickly once started. I travel often for work so I was nervous about not being there during the instalation but great communication from Joseph at every step made it way easier! The crew made sure everything was cleaned up and tidy such great customer service! 10 out of 10 would reccomend this company!

Artificial Grass Master is truly a company that stands behind their product. We had our artificial turf installed 4.5 years ago, and due to a defect the grass was replaced.I would definitely recommend Artificial Grass Master to anyone looking for artificial turf!Tim Miller

Joe was great. Explained everything. Answered all questions. Suggested all options so we could really get what we wanted. Plain, detailed estimate. Work crew was quick and quiet. Clean up was great. Lawn has received numerous compliments. Came out below estimate which is always great. Total time as @ 8 hours. Recommending to numerous friends and family.

From start to finish Joey and his crew were magnificent. Even with all the covid hurdles, i.e. material shortages, the job was completed in a timely professional manner. Joey and the crew at artificial grass masters communication is on point I am extremely happy with their quality of work and professionalism. Our job was quite difficult with an extremely high pool deck and grade, and uneven pool fencing. They blew the project out of the water for how good it looks.

Very disorganized. Had a 4 different people in charge of the relatively small job and none of them knew what was going going on . When finally completed they did good job of installing

We are so happy with our new backyard! Everyone at this company is outstanding! They helped us in their full-display showroom to pick just what we wanted. They gave us a timeline and actually followed it (even with the torrential rains we had last week). The materials showed up and they got the job done inside of a week. The end result is beautiful and we’re looking forward to no mowing, no watering, no over-seeding this year! We have referred 2 different people already. Thank you AGM for a job well done!

Workmanship was very good, quality excellent, price good. Planning and scheduling poor. Happy with the result but would use a different contractor if I had to do it again.

Backyard turned out great. Work was completed in just a couple days. Great customer service.Still looking great after a month of use and some storms with heavy rain. Just kicking myself for not making that small area a putting green!

Needed putting green repair. Other companies would not help or even visit. AGM came right out, quoted reasonable prices, and did the job right! Highly recommended.

While they do a good job I experience TERRIBLE customer service. I received an email on May 25th telling me that they would arrive on June 14th so on June 11th gravel and sand was dropped on my driveway. On June 14th no one came nor was I contacted to tell them they would not be coming. I texted the Project Manager who did not give me a date for when they would start and so I contacted the office and asked for someone to call me but no on did that day. So on Tuesday, June 15th I again contacted both the Project Manger and the office. The PM tells me it would be the following week and I received no response to my call from the office. I finally was notified that they would start on Monday, June 21st but nothing else. On June 17th I get a call from our security guards telling me that there is a delivery from this company and could they let them in. We were NOT told that anyone would be coming that day so we did not know to alert our security guards about their arrival. The delivery was the grass and the liner and they wanted to drop it on the driveway. One driveway door was already blocked and now they wanted to block another door and I told them no. On June 18th a dumpster was dropped off on my driveway with the grass and liner inside. I was warned that the dumpster could crack my driveway and I asked dont you put plywood under the wheels so it doesnt? Apparently, this was something they dont do or prefer not to do. They wanted to put the dumpster on the street but our HOA does not allow that so they did put plywood slats under the dumpster wheels. Finally on June 22nd they began work, again I had to contact them to find out when the project would start. As I have noted I have no problem with the work, we are very pleased with the job but once again there is a serious issue with customer service. They completed the work on June 24th and were advised that we were having a new remodel job that was to start on Monday, Jun 28th and we would be getting a new dumpster for that job so they needed to remove their dumpster immediately. I was assured that it would be removed either on Friday, June 25th or Saturday June 26th at the latest. So here it is after 4:00 PM on Saturday and the dumpster still sits in my driveway. A text from the PM assures me that it will be gone by Monday, June 28th by 9:00 am when the new dumpster is scheduled to arrive. Do I believe them. NO. I was assured by not only the PM but a gentleman from the company who said he was the Quality Assurance person that the dumpster would be gone by this weekend. He too personally assured me the dumpster would be picked up either Friday or Saturday. So, if you dont care about customer service this is clearly the company for you.

Excellent service from beginning to end. Very professional installation done in a timely manner. Very happy with the results, would recommend this company to everyone!

Artificial Grass Masters did a great job with installing my turf. I would recommend them to anyone. I had made outreach to them less than a week before Thanksgiving and had requested that they install the turf by Thanksgiving Day. Not a problem at all for them! I appreciate the quick work by their whole team and it looks great. Best prices around as well. Even the pup loves it!

Artificial grass masters sells a good product…. However their customer service needs some work. Good news is their owner contacted me to help make it right.

They are great. Scott was terrific at explaining the product and the whole process. The finished job looks so good I am afraid to walk on it. I highly recommend them and the product.

Installers were courteous, did a great job, and cleanup everything. The new grass looks fabulous. My dogs even love the yard.

Had a new putting green installed and repair work after a pool install. the repair work look s100% better than the original landscapers only a year ago. the putting green was down extremely nice, well detailed and not a rush job even though the temps were 112. This was not my first artificial turf install, but it was my best. I interviewed 4 installers and Arterial grass Masters were the best equipped and best run, as well as on the lower side of bids. They are a former millitary owned business, provide a discount to former military folks, and deliver what they promise. Best contracting job I has seen in Arizona after 25 years. Raul And the Roberto crew is the greatest!

Great visit and explanation of the product and options by Darren. Looking forward to scheduling the work. Will update review as the job moves forward.

Joey Massaro was a pleasure to work with. There were delays on the materials and scheduling. Joey was very good about checking in with us and following up.

We love our backyard! The AGM team was so awesome to work with. Raul, our project manager, walked us through the whole process. We had a design and Raul incorporated some of his ideas that made it even better! The pavers team Jorge, Jose, and Frankie were professional, knowledgeable, and did an amazing job! They worked so hard and made sure everything was perfect. The artificial turf team Victor, Nacho, and Eric completed our yard installing a high quality synthetic grass. It looks so great and my pups love it! They did such a wonderful job- very hardworking guys! We are so happy we found AGM - I call them our backyard dream team! We would recommend them 100%!!

Artificial Grass Masters did a great job transforming our backyard.When the color of the rocks ordered around the grass was not up to expectation they were very cooperative in coming up with a suitable remedy.

Getting artificial grass is a big decision and I am so glad that the decision was made easier with Artificial Grass Masters! The initial visit was welcomed with a no hassle estimate, example and discussion of what type of artificial grass was best for me. The meeting was not pressured at all and Manuel was so patient with all the questions I had. The project was set and scheduled within two weeks of employment and the installation was faster than I thought it would be. The installers were quick, clean and friendly. I would recommend Artificial Grass Masters to any thinking about getting fake grass for their yard or anywhere else. Thank you for your great customer service and installation.

I recently had my front-yard turf replaced by Artificial Grass Masters. From the initial appointment, I was impressed with my salesman and project managers (Richard) technical knowledge vs competitors.I was very happy with quality of the turf and the install job.Another point worth mentioning is of the four different companies I had give me estimates, Richard was the only one who pointed out that one of the windows of my house could act as a magnifying glass with sunlight and eventually burn/damage the turf. The solution was a sun screen for that window, which was included in the price of the job.Would I hire them again or recc to neighbors who are looking for turf installation? yes.

Our yard looks amazing! Solar screens are PERFECT. We couldnt be happier with all the work done. Chuck and Susan Fernandez

OUTSTANDING CUSTOMER SERVICE‼hard workers, respectful of property, very nice, definitely quality work & product. Grass feels real on bare feet. Workers need more breaks - work in high heat🥵 make suggestions for efficiency & less waste. 2 minor prob with new drip system - these guys jumped on it quick & fixed without hesitation. Obvious this company instills integrity & pride in their business plan, work product, staff & overall business approach. Will use for front yard soon. Excellent company!! Thanks guys, from from office personnel to installers- great bunch! 😎👌👏

Tuesday isnt Monday.While the staff responded to my initial phone deal with great efficiency, my appointment for services was set for Monday morning between 10 & 12.No show, no call. Then before I could call the office and inquire, at 7:30 a.m. Tuesday morning, my doorbell rang.The crew serviced my turf as directed, providing everything I paid for, just a day late.If setting a schedule is important to you, keep this in mind.

Great company and wonderful people. Did an amazing job and will definitely use them again.

Had artificial GM completely redo my backyard this past week. The company as a whole has been great and flexible with working around HOA restrictions and reschedules. My project manager Victor did a great job of coordinating and conveying my ideas into something real. The work crew was also friendly, respectful and very helpful. 10/10 will use again for the next project.

My son had a home built recently and his the backyard was not complete. He contacted Artificial grass Masters to come out and landscape his backyard. My son had to have me come over and look at it. After I left his house I knew I needed to have my backyard completed by Artificial grass Masters. I contacted them Scott came out to take a look. Scott was on time, very professional, and great to talk with. He drew up a game plan and submitted a quote to me. Knowing the work they did at my sons house I had to go with them them to complete my backyard. Scott told me it would be 2 - 3 weeks before they could get me on the schedule. In less then 2 weeks material was at my house and the team from Artificial grass Masters was starting the job. In 3 days they completed the job and my wife and I are thrilled with their work. If you are looking for a great company with a bunch of great people I would recommend Artificial Grass Masters to you. Yard went from yuck to wow! I want to hang out in my backyard everyday now. Thank you Scott and the team!

Fair prices, attentive staff and great work!

I would highly recommend this company. Our project manager was Arnold and he was the man! We had him come over just for a quote on artificial grass but he told us they do a lot more. So we through some ideas at him and he would measure then give us great ideas to build on. He was very fun and energetic and seemed to actually care. He gave us a quote then and there and even drew us a picture as best as he could. The price was very reasonable. Ask for Arnold because you will not regret it!

I had my artificial Grass put in my front and backyard in September. It looks great and looks so real!! I love it!! Miguel’s crew did an excellent job!! They were always on time and hard workers!! Especially that they had to work in the high temperatures and never complained. Everything was cleaned up and no mess left. Raul was my salesmen and oversaw the project. He went over everything thoroughly. He would come and check on the project and update me. I could call him anytime for questions I had. They finished in two days. I would recommend Artificial Grass Masters to anyone!!! Carol F.

Excellent service! Joey was outstanding, the crew was quick and efficient...very high quality!

Had rock, irrigation, and artificial grass installed. Only took three days to complete. You be the judge of their work.

I am beyond thrilled with Artificial Grass Masters. Unlike a competitor just down the street from me AGM was VERY friendly. From the front desk taking my initial call, to my sales rep Nick helping me get the very best product for my situation and Cody helping me with my technical questions, all were exceptional. My materials we correct. Everything was delivered on time. What more can be said l’m completely satisfied!

This was the worst experience we have ever had with any company. And we are old! They contracted a large job. Then put us on an indefinite hold due to unavailability of product, WITHOUT notifying us. Mind you we gave then 50% down. When we contacted and found out we got different stories every time.One lie after another. We had a month of trying to be available for them. Cancel plans and wait. Then the second product was unavailable, again different stories. We took 2/3 of the job off. We ended up paying 75% of the original quote. BIGGEST RIP OFF EVER. By this time and many headaches we paid just to get rid of them.The only thing they did right was to replace the grass that they left in the street for 4 days and it got stolen when we left the house for an hour.

This isn’t the first time I do business with Artificial Grass Masters. They’re a great company with creative associates. I had such a great experience a few years ago and decided to work with them again. I can’t say enough about Raul Romero who listened and put the plan together for my project. In addition to Arturo and his crew who executed my vision. Another fabulous experience!!!!

Although we had an excellent consultation, follow up and communication after was extremely disappointing. It would take days to hear responses. We decided the lack of communication was a big red flag and moved our business to another turf company. Do not recommend!