Very friendly, professional staff. Large selection. Great deli!

Safeway is an all around market so you can find almost everything you need. Make sure you sign up for a Safeway card to take advantage of their great sales. You cant get them without it!

So many of the staff are unhappy at work. I think they may be in an union that push them. I dont know. They are helpful and do their jobs. Some grocery stores in town have happy, cheerful employees. I believe the management at Safeway is hard core. The employees blame them instead of making minor decisions on their own. They blame management for their bad moods too. If they have a good sale. I will shop there.

Store is great, produce dept fresh and well stocked. Got there at 10:30 Saturday am and there was not one piece of meat in the specialty meat display! They finally started rolling racks out of the cooler about 11:15. Ridiculous. Seafood counter was well stocked and looked really good.

Idk if its a 3 or a 4 star. Havent shopped Safeway for years. They have the biggest aisles but all the same brands. For instance a whole half aisle of coffee but its all Starbucks, Peets and O organics. Dave with soup or canned beans. All the well known brands and tons of them. I would like to see more local and organic items.

They where cool to let me charge my cell when I was forced out of the place I lived

Its a pretty average Safeway location; the store is kept clean and well stocked. It is usually busy anytime I go here, but never so much so as to be a significant inconvenience. Its an easy spot to stop into for groceries, and they always have what I need.

Many customers with masks below their noses and one with no mask. Male head pharmacist rude. Flirting with female customer who refused to pull up her mask when I asked so I could pay at window close to her. Then he berated me for bothering her. Safeway is not safe.

In the night shift theres this dude literally complains the whole time hes working and tries to belittle the customers. Its very unprofessional. If you dont like your job you should quit.

Nice store, but prices are out of my budget for everyday shopping.

Great store great deals friendly people

This is my local Safeway. Nicer than the one I used to go to. Great deli and bakery.

5 stars ..like a General .

I just moved to Petaluma and this is a gorgeous store. Much higher quality produce, better displays and the prices are a bit lower.The store is clean and overall its a great shopping experience.The checkers could be more friendly, which is why Im giving it just 4 stars, also there was a fairly young woman, probably in her 50s, not wearing a mask in the store which was so bizzare.

A surprise for our 54th anniversary. Thanks Dukes.

You know... the employees at mcdowell are so rude and petty... i just checked out with out even a hello or thank you... the two were busy gossiping about another employee that was not pulling her weight and completely ignored the customer.... the part that was uncomfortable was the two employees wispering... like i couldnt hear them.... time to start shopping at raileys!!

Decent store, its clean, and prices are clearly marked. Staff is friendly

They were really in sync today, processing orders, stocking shelves, manager was seen on the floor, doing those manager things. Lots of employees with genuine smiles on their faces =happy customer

Had everything we were looking for including golden kiwi.

Went in for just a couple of things. An item on a high shelf was too high to reach ( Im nearly 6). It was near closing time but not that close. I couldnt find any employee in the store to get the item so I took my items to check out and asked the clerk to call someone since the item was not far away at all. She moaned and said no one here because its almost 9 and time to close - sorry. Customers were still going in when I left. Service at Safeway has become horrible. This was Safeway on McDowell in Petaluma Friday evening 7/2

This is a quick moving supermarket. I definitely like to self checkout area its a lot bigger than it was, and very satisfying.

I am disappointed. I am a client of the pastry shop. I always order my cakes there. And I just ordered a cake for today 11/01/2020 a very special day because it is my grandmothers birthday. And I am disappointed that there is no cake for her. because they dont know what happened to my order. How do they explain to me that I am going to arrive and tell her grandmother today that you are 79 years old, I dont have cake for you. How?😭😭😭

Starbucks inside. Plenty of parking with 2 entrances. Amazon locker as well

A bit pricey but overall the shopping experience is too notch and the produce is high quality.

So apparently while google says they ARE following CDC guidelines both employees told me that customers are allowed to be maskless indoors. Eww no thanks, will go elsewhere.

Good quality on every thing. But.. very expensive!!!

Nice store very clean

Constant lines.. at least a twenty to thirty min wait 90% of the time. They have like ten check stands but two cashiers. Please when lines are going through isles and you can’t get by. I think your store is busy enough to hire more cashiers.

I stopped in three to four times a week on the way home from work. I tried for about an hour and a half give or take okay the restrooms are the worst smelling and kept up in the world. The creamer and half-and-half are always push so far back I cant reach it I have to walk in the back of the fridge and get my own standing on a milk crate. Photos to prove attached. Management could not care less. They sit in the little office with the door closed. Hiding? Hmmmmmm. This review has been added to as the keep getting worse!

Clean, well staffed with safe, helpful people.

Once again I walk out because the lines are so long and only 1 cashier working. There are always lots of employees standing around complaining but always lines. I probably get my items and then have to put them back about 20% of the time. I just go to Raleys. Nicer employees and have better product

Meat department and Bakery i like.

Everything was shelved and stocked, I like that one Safeway.

Little bit different set up than I am used too but still a nice place

I like that this Safeway is clean, neat and well stocked but the early evening employees are not very helpful or friendly I am sorry to say.

Great shopping place

Can we please have the hours back to 24 hrs a day please? I dont get how being closed at nite helps us avoid Covid. When I shopped at 3am there was no one there, Id really like to have that option back. Other than that, keep up the excellent work!

Please threat new employees with kindness as they are still learning... I saw a lady training this new boy and she looked irritated all the time...

Some decent savings if you get the app

A little unsure if this was actually the Safe Way... 🙄

Oh my god! Such horrible service. I have been to this Safeway a couple times and there is always 2 people smoking in front at night . I think that the managers even smoke with the employees outside! So unprofessional! I even saw one person go in to organize the vegetables and fruit after having a smoke outside. So disgusting!

One of the best Safeway store in Northern California in terms of roomyness, neatly stocked items and friendly cashiers.

The aisles can get a bit crowded and the lines for checkout extend up the aisles to. I find I am strategic with the way I shop so I can avoid closer than I typically like distancing

At the Breakfast Deli I waited over 25 mins., while the employee talked & talked to the person he was helping.2 nice women let me go in front of them while my Boss was waiting for me. When I went to order, this guy couldnt remember anything I said about my order.He was very, Very, slow at this department. I was not impressed at all.

Every thing good all time

I shop at this Safeway all the time. For the most part it’s a Pleasant place to shop. I had A few bad experiences with a cashier named Alla. She is mean and very rude!!! She tells you what you can and can’t do. You need to stand exactly where she says and do everything she tells you!! If you ask people that shop at this store they try to avoid her at all costs. It’s always a pain to get out of this store. They never have enough cashiers so lines are really long. I hope they do something about Alla.

Helpful, Friendly...

This particular Safeway has one of the best delis and if youre using the app that Safeway has, there are some great coupons in there.Fed me and my kid last night with a free chicken that we got simply for having the app on our phone.

Sorry Lucky is better

Very busy, not enough employees

Went to buy some heavy cream for my coffee. The Safeway brand has now switched and now only comes in a plastic container. In a world drowning in plastic waste, why did Safeway feel it necessary to exacerbate the problem rather than finding a solution? Guess its Luckys from now on. B. Quigley

Always has everything I want to eat! No complaints!

As your docent, I would like to draw your attention to the rear of the store; to the right of the pharmacy. Notice the waiting room. It remains closed off to the public due to SCANDAL!!! Doh doh dohhhhhh!!! This waiting room was purpose built to be a satellite blood testing center of the billion $$ biotech startup baheamouth, Theranos. Unfortunately, Elizabeth Holmes, America’s favorite shyster was exposed as a fraud who didn’t invent the game changing health testing she promised. Her scam only came to light after the CEO of Safeway spent $200,000,000 (two hundred million!) renovating Safeway stores across the country to prepare for the roll out that never was. Yah. He got fired.I bet you’ve always breezed past without noticing, huh?

Super good store 👌

Clean and excellent service

They have a large selection, and they carry quite a number of vegetarian frozen meals while some markets do not. They are very well stocked.

Always kind and friendly customer service

This is the best safeway I have yet to be in. So much to choose from, large wine, beer and liquor selections, large bakery, produce and deli section. Ultra supportive staff. Always my go to place in petaluma on McDowall. They have it all

Looking for sale items & found & got & purchased! That only one (1) item to get always winds up with a full shopping cart! But @ least i did get that only one (1) item! Mike

Great Place to shop when its not busy

Always safe, reliable and fast👍

Strong smell. Eyes were burning. I was waiting in line behind one person, and I only had one item and the girl closed off the counter after the guy ahead of me and told me to go to the express line where there were 5 people waiting in line. Will never shop there again.

Great food in deli. Very fresh. Love it all. Even sushi! When out Christmas shopping, grab dinner from deli. Already cooked. Salads, mac and cheese, French bread, desserts. Keep shopping!

Has become a regular stop for me. I can always find what Im looking for. Friendly staff!!!!!

Its a Safeway

Meh

Safeway is always good for One-Stop shopping. Get in early enough so you could get out quicker.do you have to be careful and clever how you shop so you can take advantage of the discount. I didnt save much money today. My fault wasnt paying much attention. Safeway is always good though.

They always have what i need there and the rewards are great. I type in the phone number of the associated club card after Ive scanned all the items in self checkout and love seeing the total price drop by a large percent and im always happy about shopping at safeway.

Very clean, had everything we were looking for...

I love to eat food on days that end with the letter Y

I have been coming here for 25 years. I always get the checker TC and shes so polite and wonderful to interact with.

Discounts on shopper rewards card.Excellent everything!

Great crew of old and new staff.they get it done. Im at home at this Safeway.. because Im always there. Thanks

So let me start off by saying, I have never had a problem with Safeway in my entire life, I’ve always had great customer service. Well tonight that all changed, I called ahead before driving over, to see if they happen to by some miracle of a chance have the non existent Toilet Paper that no one can find or as soon as it gets stocked it gets sold out. So tonight, the young lady at customer service picks up, I tell her I’m looking for TP, she laughs, I laugh, she hangs up!!!! Not an I’m sorry we are out right now. Not a we should be getting a truck delivery on a certain day. Just hangs up the phone! Rude!! I get that you probably get this call 10,000 times a day, but you don’t hang up on the customer! You be polite about it. Today is March 26, 2020, time 7:30pm

Safeway is trying to build a 16 pump gas station across the street from a bunch of schools. They are not a good neighbor!

Good deals .

Great selection and the best prices in Petaluma.

I love Safeway! It has a wide variety of groceries (meat, produce, dry goods) plus an extensive pharmacy section, bakery, and deli, cooking supplies, and whatever else you may need. Prices are reasonable and the staff is very helpful.

Great store friendly staff they really need to get Lightning whiskey in there though.

Love this Safeway mostlyIt has great produce 99% of the time. Lots of Organic produce as well.Good meat department with most cuts available all the time. A large seafood bar and sales often running on multiple items. About the only thing hard to find here is flank steak.A good pharmacy, which is usually fairly efficient, however staff turns over often in that department.It would be great if they had longer hours and more insurance plan knowledge.Most of the cashiers are especially friendly and pleasant and make it a point to check in with you.One or two could use some people skills.Floral department is always full of beautiful fresh offerings. They have nice gift selections and tons of balloons available tooBakery keeps up with sales on sugary options and delicious breads. Their custom work varies dependent who you get behind the counter. Some folks are just more artistic than others.There is a Starbucks in the front of the store, with the usual menu offerings. Young staff that changes often, but the coffee is always good.Restrooms also in front of the store, most of the time well kept.The deli department could definitely do with some better management. They often have old dry over cooked chicken strips, that should be pitched still out for sale and they also run out of chicken strips and potatoes about half the timeThe two things that this store has that keep me from a five star review are .. They discontinue things too often, things that I now go to a competitor to buy.Bad business practice.The other is, they often hassle over a check from someone who has literally written them thousands over four decades, with NEVER a single problem. Granted my checks are often over $500, but seriously they need a loyalty card or something so I dont get constantly hassled.One cashier, Debbie, makes up for it with her sunny and encouraging friendly banter. If not for her, I might just shop around.

Got everything I needed..and more 🙂

Good sandwich and because Im a Safeway club member, my next one will be free. Plenty of parking at this Safeway and easy to get in and out of the shopping center. This store has a full sized deli with as Sushi counter in addition to the regular deli counter and hot case. Their bakery is also much bigger than average, as is the Starbucks (which has additional seating). Self checkout lanes are also appreciated. All in all a great Safeway.

Great store with great service. The reason for 3 stars is every night I go in around 8:30 and they close the doors next to self checkout. This is because the alcohol is on that side of the store. It is a giant pain in the butt when I park next to self checkout and then have to walk all the way to the other side of the store just to get out. They obviously didnt think it through all the way. They need to move self-checkout or the alcohol to the other side of the store.

Bad custumer service

Safeway is fair marketed and enjoyable place to shop. Interior cafe, fresh deli,fresh seafoods, meats, vegetables, fruits, creative and delicious bakery. Wines, brews and booze available as well. Interior Bank, Pharmacy, and Western Union there too. Employees friendly, kind and helpful and thats the best part...

Great Experience!

Overall, this is a very good grocery store. the employees are the real stars here, as they work around Safeway policy to try and help us all get the food and goods we need. Im really happy with their selection of organic produce, they always have everything in stock and at a lower price than WF or even sprouts sometimes. I really like being able to get what I want here, and not settle for just whats in stock like I have to another grocery stores. I like the promotional pricing and $5 Friday deals. I love that they have a full-service grocery store with all the departments staffed and pretty knowledgeable people in those departments. Whenever I ask for help at this Safeway I almost always get someone who knows what they are talking about, or they are happy to go and find someone who knows what theyre talking about.

We always liked the people working at this Safeway. Problem is when I do Delivery they end making prices higher than what it said when I selected my food, drink, etc! In addition, since when was Safeway a gourmet grocery store?! Their prices are way too high, period!

Nice place to shop

Amazing customer service. Thank you Pam at customer service desk. Large Safeway store. Plenty of parking. Amazing employees and fresh good food.

If I could give it zero stars I would. The five star reviews are just filler to counter the one star reviews.

Great meat and fish

Nice n big place...clean n nice clientele....gets crowded but still nice...I liked it.

Huge store. Strange that the pharmacy is in the middle aisles and not off to the side like every other Safeway Ive been to.Really nice people work there, especially Jessica. If you have a choice, choose her line.

Always good

I say this for every chain store, and I will continue saying it. This is Safeway, if youve been to one, you know what to expect. Good selection of goods with decent bakery and hot deli

We are in a Covid world, they usual have what I need.

Quality products including the bakery and deli. Store associates are consistently kind and helpful.

They pretty much sell every grocery item I need. I like being able to get 1 stop shopping whenever possible. Also enjoy their Delivery service which is free if you dont care what time you recieve your order. Or up to $6.00 if u need within a 2hr window the next day; ? $4.00 if between 4hr window. They are always on time and friendly.

Rarely out of what I want. Especially Tillamook and Umpqua ice creams and Strauss milk.