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AutoZone Auto Parts
2131 S Crater Rd, Petersburg, VA 23805, United States
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AutoZone Auto Parts
Comments
An
Review №1

I am very pleased with the quality and price of products. Helpful employees and ease of checkout.

Ro
Review №2

Tyler, Michelle, your customer service is impeccable. All the staff is very welcoming and knowledgeable of there Job !

Ca
Review №3

Returning core parts is relatively easy.

Ka
Review №4

They are usually very helpful and I have always been able to get what I needed here with no problems

JP
Review №5

They good but need more help in the store for better coverage of customer flow. Many places are in the same boat.

Ma
Review №6

My car had to be jumped at home. Drove to AutoZone and they were so helpful! They tested my battery and it needed to be replaced, they did replacement and I was on my way quickly! Super nice and knowledgeable employees.

Ju
Review №7

Many thanks to Joe for his superior customer service! He was very knowledgeable and went out of his way to help us in a stressful situation!

Ev
Review №8

Very nice person that help me out they help me out

ra
Review №9

Excellent customer service

Pa
Review №10

Nice and friendly service was greeted with a smile

Ma
Review №11

Very impressed with service and help received. Beyond expectations. Thanks

wi
Review №12

The manager was so helpful with our blown tire on a rainy night...he fixed it for us and we are so grateful

sh
Review №13

I got great service from the store manager Jerome Awesome guy helped me with my issue with the wheel chair hook up on my truck

Mi
Review №14

Fairly knowledgeable friendly staff

Da
Review №15

I would like to take the time to introduce myself to ALL that post reviews about this store. My name as you can see is David Pennington. I am the store manager of this particular Auto Zone location. I want to thank everyone for their posts both the positive ones and the NOT SO positive. Speaking to the NOT SO positive... I want to let you know that anything less than outstanding customer service is not acceptable in our culture as a company. If your experience in my store does not meet your expectations I want to know about it. If Im not there then anyone of my staff members can contact me and I will be happy to resolve any issue! We truly appreciate all of our customers and welcome the feed back. Stop in to see me !!! David

Qu
Review №16

The experience was wonderful from beginning to end. When my mom and I arrived, we were helped immediately. We picked up a pair of windshield wipers and asked if they would install them. Not only were they installed for us, but the salesman noticed that the wipers werent aligned, so he took the time to realign them so that they would work properly. We appreciated how he went the extra mile.

Le
Review №17

Autozone cares, and that is why I changed previous rating.

Cr
Review №18

The manager of this store is awesome I can’t remember his name he’s a white man with glasses he will help as much as possible he’s incredible

Da
Review №19

Great place. Had my parts

Al
Review №20

Very good service for me

Do
Review №21

Employee and customer dont wear mask and practice 6ft apart

Sa
Review №22

I was in auto zone yesterday between 10-11. I took my items to the counter to have them rung up it was two employee standing talking. Another employee came in clocked in went to the back I guess thinking one of the other two would help. I stood at the counter all of 20 minutes still no one helped just stood and talk to each other I know they saw me standing right there so I kindly left my items in the store and went to another store. I felt they were very rude. I will never do business with them again!

Ja
Review №23

Great customer service. Just great

Da
Review №24

EXCELLENT SERVICE AND VERY HELPFUL

To
Review №25

Service was excellent. Parts were name Brand and fix was perfect. Prices were less expensive than 3 other stores I tried. Go just from now on.

Ta
Review №26

The manager was very helpful today!!! I asked for help on Sunday he told me that if I could wait he would be back to on today and he would help and he did just that!!! Very pleasant informative and everything!!

Da
Review №27

Great customer. Dont know alot a parts. Sales associate was very knowledgeable. Answered all my question and help me get right parts.

Ke
Review №28

They have some of the best customer service I have ever had at an auto parts store I highly recommend

Ro
Review №29

Love going to AutoZone they are always helpful and good employees

He
Review №30

Everyone was incredibly helpful! I really enjoyed it

Sh
Review №31

Purchased a new battery from another store on june, it had a dead cell, they exchanged it out no questions asked. Very nice staff.

Li
Review №32

Very friendly went out of there way to help me

Sh
Review №33

Very good service. Person multi-tasked, but still was able to get what we needed, and have a jovial conversation at the same time

Co
Review №34

Was unable to find the part that was ordered for me. Took two people to located.

MI
Review №35

Customer service was really poor, they had multiply employees in the store and only 1 register running after being inline four about 30 minutes I left. Ther 1 person that was helping people in the store had on a store managers badge, but it looked to me that he didnt know a thing, was taking entirely to long with one customer. The service is terrible at this location its like that everytime I go in there, I truly believe that they need new employees at this location...

DI
Review №36

Associate knew exactly what I needed when I told him of my issue and got me in and out very quickly. He was very courteous to me and my young nephew.

Er
Review №37

They hired a stalker. He applied at AutoZone for the service purpose of stalking his victim. He drives a PT Cruiser. Very in helpful and unknowledgeable. Management has been made aware of his activities and they still send him out to deliver parts to places that his victim also delivers parts to. I will not be returning to this location and I will not recommend AutoZone to anyone.

KI
Review №38

Picking Up Lightbulb Part for Mi Car 🚘

Ma
Review №39

Great people thanks aging

Ri
Review №40

They were willing to help and printed out what I needed to get my car serviced

Er
Review №41

Nice clean auto mechanics shop for all kinds of tools batteries antifreeze and any other accessories needed to complete or repair your automobile.

Gl
Review №42

They were very helpful they had what I needed and very friendly I enjoyed shopping there and I will recommend my friends to do the same

Ly
Review №43

Was very pleased with the service I recieved...The parts guy was very helpful and knowledgeable...The acual parts I needed was surprisingly a lot cheaper than the other parts stores, and I have a diesel.

Da
Review №44

Part on time . Knowledgeable manager. Curtious business and fair price.

eu
Review №45

They shouldnt even get one star but that is the only way to make a comment. Very unknowledgeable. Dont know how to check a battery. Very unprofessional. Go to Hopewell location. They are pretty good over there.

Re
Review №46

I went there what what I thought was a bad battery,they checked it charge it and found out it was good

Gr
Review №47

Great service. Checked my OBD error code for free, diagnosis was correct. Check engine light went off!

ma
Review №48

Great workers. Had to walk there twice to get a belt and they were very helpful. Ty.

Ca
Review №49

Went to get a brake master cylinder that i ordered, took a while but i got the right part but it wasnt the price they quoted. After I asked before time it was $81.00 with tax. But when I picked it up it was $89.00 with ra. So wrong. Wont deal with them again

Go
Review №50

Very nice people to help you with your car needs.

Br
Review №51

Great customer service,David The Supervisor for Parts was just awesome. Took his time to help us and even video skype to know the problem with our car on Sunday!

Sh
Review №52

The amount of time in line was short and the employees were filled with fun and knowledge!

En
Review №53

Each and every employees were very Helpful to me . They found the perfect parts for my car . Thank you guys, Thank a lot .

Tr
Review №54

Very friendly manager and great customer service.

Ch
Review №55

Great place for all your car parts and anything for your cars and trucks

Mr
Review №56

The best auto parts, the best low prices, the best services, and the best advice on how to tackle a project.

mi
Review №57

Ordered over the phone and the part was suppose to be in the next day. The part never showed but kept saying expected for delivery. The next day came and still no part. The ordered got cancelled without my knowledge and still they tried to fix it but didnt. We waited 4 days for a part needed next day and very disappointed.

Ju
Review №58

Always a great place to get what you need!

Ba
Review №59

I am not a fan of this location however the guy that took care of me was great. Customer Service was good.

Be
Review №60

Rewards points add up fast. 20$ every week for me, 5 purchases of $20+

Ad
Review №61

At least half of the employees at this location are knowledgeable enough about automobiles to make me believe they have at least seen one in their lifetime.

Ve
Review №62

This is a great part store.

An
Review №63

Staff is very friendly and knowledgeable about parts you may need.

Na
Review №64

When I walked in the store the sales associate said yes we have that before I could tell him what I wanted to love this place

Ga
Review №65

Continually sells you the wrong product. They never get it together. I have to make several trips to get the right item.

Tr
Review №66

Great service!with people who want to and dont mind helping clean store and very helpful!

Ti
Review №67

Cindy doesnt need to be working there! Every time I go into this location shes there so I always end up getting stuck with her. Every single time she has either given me the wrong part or doesnt know what to look for even though I tell her the exact name of the part! This last time she decided to say our part wasnt under warranty which we knew for a fact it was under lifetime! I called every other autozone around and they all said it popped right up as lifetime warranty. Not sure why autozone employed her. Once when I was returning a part the guy returning it for me said wow this part isnt for a truck its for a car and asked who got it for me for which I remembered who because I always have her, I said Cindy he said yeah figures I dont even know how shes still here she doesnt know anything. Come one if one of the employees says that about her you already know shes dumb. Get her on stock or just out of the place entirely, keep her off the front!

Ni
Review №68

Lil slow but accurate

Ph
Review №69

There yard mechanic messed up my vehicle

Wa
Review №70

Is fine. Decent stock.

La
Review №71

Didnt go there

La
Review №72

Very nice ppl

Si
Review №73

Good products depends on the price and brand

Pa
Review №74

Auto zone is the place I go to for car supplies. The staff are so help ful.

Ar
Review №75

Excellent customer service

Pu
Review №76

Great customer service.

Do
Review №77

Good customer service and willing to help

Mr
Review №78

Clerk didnt know what an oil soluble grease was. 50/50 on whether they got the part or tool I need.

Mi
Review №79

Good parts for all cars

Je
Review №80

Fix it yourself and save some 💰. They have 🔧 tools.

Eu
Review №81

Very poor customer service. Unhelpful and unfriendly employees at this location. I am disappointed every time I visit this store. Expect extended wait times and rude employees.

Ja
Review №82

Good customer service

Jo
Review №83

Good.... as usual

Sh
Review №84

Usually has the lowest price.

la
Review №85

Always great

Ma
Review №86

Lively staff and helpful

Jo
Review №87

Great Service

JJ
Review №88

Great employees

To
Review №89

Great prices

Me
Review №90

Friendly and helpful

Ja
Review №91

Loved It

Ti
Review №92

Awesome

Ri
Review №93

Ok

VO
Review №94

Good service

Th
Review №95

Good service

El
Review №96

Friendly people here...

Ti
Review №97

Great

Li
Review №98

Poor customer service

Sa
Review №99

Low prices

Information
43 Photos
99 Comments
4.2 Rating
  • Address:2131 S Crater Rd, Petersburg, VA 23805, United States
  • Site:https://autozone.com/locations/va/petersburg/2131-s-crater-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A931&y_source=1_MjQ3MTA1Mi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 804-863-0012
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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