Great selection of product. Lee was very informative and listened to my specific needs. Will definitely buy my next mattress from him. Thanks Lee
UPDATE: truth in review...when I asked about shipping costs, I was told that if I gave a 5-star rating that my delivery would be 50%...which of course I agreed to. Bobby loaded this website and gave himself a 5-star rating and I had to write a positive review, before a “coupon” would print to give me the discount. I feel pretty confident that this is why you see 5-stars across the board.That being said, I did receive a nice mattress for my guest bedroom with delivery in 2 days just in time for family to arrive Easter weekend.
PLEASE READ ALL OF THIS. Only shop here if you are prepared for buyers remorse. The selection is fine but the fine print could bite you. Yes S. can sell the ears off a pig. She is very personable. But the devil is in the details. Many mattress stores have specific return policies with various levels of customer satisfaction guarantees. But at this company the corporate rules could literally have you throwing your money away. Only after you have picked out what you believe is the perfect mattress do you find out that the return policy is mattress for mattress and that if you purchase a high end mattress and then need to downgrade (for any reason) you will have to eat the difference. We lost over $1200 in value when we found out our top of the line Stearns and Foster mattress was too soft. If you buy here go as low as you can and then if you upgrade you can pay the difference. But I am sure there wont be any deals to be made once they have you hooked! Seriously stay away. Two stars only because of selection but make sure you make the correct choice. If I could give 0 for customer satisfaction I would. Also I wish I could post on all of the Mattress One store accounts everywhere! I only gave this place five stars to get around their FILTER!
When we arrived yesterday at 7:20pm, 40 minutes before closing and with plenty of time to buy the mattress we needed, the store was closed. Lights were still on, OPEN sign still lit, but a lock was on the door and there were no cars in the lot. We were so disappointed. Even the signage on the door clearly stated that the closing time is 8pm. Mattress Firm in the same shopping center got our business instead.
Samantha was so amazing! I had no idea what kind of bed would be right for me and she was able to provide so much information and make suggestions based on my needs. She took me around the store and explained the differences between styles. She made sure I laid down on each one of them and didnt rush me at all. Im known to be a very indecisive person so I was actually thinking I was going to walk out empty handed! I am extremely happy that she was so patient with me and was very understanding when I was going back and forth on choosing the firmness for my mattress. I ended up getting an AMAZING bed and on top of that its getting delivered on Christmas Eve!!! She worked with me on the pricing and and added a few bells and whistles on top of that! I literally think my life is going to change when I get to sleep on my new bed and I cant wait! I highly recommend going to see Samantha for all your mattress needs. She is professional, personable, knowledgeable and all around awesome.Thank you so much Samantha!
Friendly environment and cool associate. Lee (the sales rep) was so cool and funny and knew a lot about their products. Highly recommended to friends and family
Our salesman, Glenn, was most patient and knowledgeable. He answered every question we had concerning the quality and type of mattress manufacture. A very personable salesman who knows the ins and outs of everything to do with the science of mattresses. We felt that we had a true learning experience. Glenn should be renamed as the Mattress Professor! Great experience. lovely transaction!
We dropped by, 17 minutes before they were set to close, Sunday evening to run in and try a certain mattress brand and leave, really quick. Wed never stay late to keep them passed closingAll lights were off and doors were closed. I wouldnt attempt going last minute and I likely wont attempt again. 😕
We looked for an adjustable mattress set for a week. But once we walked into this store, we knew this was the place, and with the best product!! Glenn was the most knowledgeable of everyone we talked with at all of the other stores. He made purchasing a mattress less stressful and now we can FINALLY sleep. Glenn is The Man!!!! Thank you for helping us with our selection, its been an awesome few nights of rest already.
Dont expect anything from this company. Not communication, not support, customer service and most importantly dont expect your product to be delivered. I ordered two beds on labor day with the delivery set for the following Wednesday. They didnt show up and there was no call. The delivery time was from 10am to 8 pm.okay one day lost. We called (20 different stores) because no one answers their phone, and they said that they didnt have our beds in stock. We reschedule d to have them delivered the following Wednesday... Again no show. Finally we got ahold of someone from corporate and they gave us $100 off... A week later the beds still arent here and the discount still didnt hit the account.... At that point a full refund was requested, because they said one of the beds was not in stock and it couldnt be delivered until Friday but even that wasnt a guarantee so most likely the 1st.... Are you serious?! Is this even a company at all? Do they have products in stock? This company is a joke. Dont even waste your time with them.
My brother & I came in today looking for a new bed for him & Samantha greeted us immediately & showed him multiple choices with different price ranges. She was extremely helpful & super nice! It didn’t take long to find the perfect one & she gave him a great deal!! Highly recommend Mattress 1 One!! Thank you Samantha for making this a great experience & we will definitely recommend everyone to Mattress 1 One!!!
Bobby was awesome he is very knowledgeable about beds and sleep positions. He helped us ensure we are getting the best possible value for our price point. We felt comfortable with our purchasing experience and very much look forward to many nights of great sleep.Thanks Bobby!
My experience was fantastic especially working with Lee. He made it very smooth and easy, couldn’t ask for anything more. It was perfect!! Thanks Lee!
I walk into the store today and left buying a great mattress all because of Samantha!!!She is amazing, she helped us find the mattress we have been waiting for.Customers service was amazing. I have never felt more comfortable and happy while furniture/mattress shopping before.I will send all my friends and family her way.
Best prices weve found for mattresses with no real need to negotiate. Better price than anyone else so why haggle? No pressure, just information about mattresses and answers to your questions. Easy purchase and fast delivery. Bought on a Saturday and delivered by Monday. Glenn was very friendly and straight forward.
I had absolutely one of the best experiences shopping for a bed ever. Elva and Sam are some of the sweetest ladies you could possibly do business with. They took the time and energy to make sure we had our needs and wants. I would put 6 stars but you know Google and stuff.
My wife and I were very pleased with the attention and care given by the sales person. He offered a great price on very nice mattresses. We walked out of the sales room very excited with the purchases we made. We will remember this place the next time we need a mattress.
Samantha was very informational and helped us pick out the best bed for our bodies and pressure relief! I am so glad we choose to come into the store today! So friendly, knowledgeable, willingness to help us find the right bed, and very professional! We couldn’t have asked for a better manager and store!
Went in knowing what size bed that we wanted, but had no idea where to start. Samantha helped us through the entire process. She was amazing! We got everything we wanted and so much more. Best customer service and best prices! Thank you Samantha and Elva!
Shopped two other mattress stores in the same plaza and was not satisfied. They always say third times a charm. I walked into Mattress1 and was welcomed by Glenn, who asked me a few quick questions about my preferences (size, style, price) and quickly used his knowledge and expertise to present me with three options. He narrowed it right down and ensured all three met the criteria. Of the three, I was able to pick the one that best suited my needs. We did the paperwork, scheduled the order and I was on my way. Exactly the type of service I wanted. I will be doing business with Mattress1 from now on and would recommend Glenn and his team to anyone that wants a no hassle, quality mattress shopping experience.
Samantha has very good customer service. Samantha was very helpful with helping me find the right mattress. I had no idea what I needed and she vast very kinda and Knowledgeable.
Miss Caitlin at Mattress (1) One Pflugerville Texas was a personable young lady who patiently assisted us with the purchase of a twin mattress.She was very friendly, kind and considerate in answering all our questions. She worked within our budget and scheduled delivery within our timeline. She promoted the sale of the Ease Base which met my physical needs. Please extend our thanks to this excellent employee.
Samantha was very helpful in selecting the RIGHT mattress for our needs. She helped explain the science behind the mattress and how you sleep. Samantha showed us several different mattresses in different price ranges and stressed the importance of getting the right mattress, and didn’t focus on cost. Once we did select the right mattress for us, she made us a great deal on it. I would recommend samantha and mattress 1 to anybody.
I’m pretty young and never had an actual mattress buying experience before but Samantha the store manager made it a great experience. She was very knowledgeable and definitely helped me find the perfect mattress for my price range and probably one of the best mattresses I laid on. Highly recommended.
We purchased a bed in a box 1 week ago and we tried it for a week and it just wasnt as good as advertised. We finally made up our mind and decided to look at the retail stores. After going to 3 of them with no luck we stopped by and when we walked in we were greeted with a big and friendly smile from Samantha. She came right up to me and shook my husband and mine hand. She was so knowledgeable and she didnt just recite the brochure to us she actually showed us other options. She didnt want to sell us her biggest and best. She wanted to give us all the information so we could make the best educated decision. She worked with our budget and did everything she could to make it work. We will be returning for any future purchases. Thank you Samantha!
This was undoubtedly the easiest mattress purchase I’ve ever made. We were greeted by Samantha at the door and within five minutes we were making the purchase. No BS. We were in and out the store in less than 20 minutes even though she was training two new managers. The best part was the quick delivery two days later instead of weeks. Awesome experience.
Bobby was a great help! Bought a quality mattress at a great price. He was very helpful and the process was fast and easy.
Bobby was extremely helpful, took his time with helping me pick out not one but two mattresses. He was very professional and personable. Would definitely recommend coming here.
Glenn was so incredibly helpful and very welcoming. He was knowledgeable and answered all of our questions no problem! My husband and I chose a mattress same day and cant wait to get it set up in our home! Thank you so much Glenn. We will definitely shop at Mattress One again!
Samantha was super friendly. She’s very knowledgeable of the importance of a good nights sleep and about the products she’s selling. As we walked in the store we kind of expected a pressure sale which was absolutely not the case. She made us feel right at home, educated us, and gave us a great deal on a mattress.
My mattress one experience has been a nightmare. Glenn is full of EMPTY promises. Ive been given 3 different delivery dates because they just cant get it together. Ive also now been charged for a mattress I still dont have after being told I wouldnt be. You want your five star rating Mr. I dont care about the mattress I care about the sell. Well here it is. Bottom line is Glenn couldnt find his way out of a paper bag. HIGHLY recommend going to see Bill in Georgetown. Very nice guy worth the drive. He was very helpful/understanding.
Great selection at the store I love the service provided especially! Lee was able to find us the right mattress!
Samantha got me a great deal on a king size mattress. For anyone looking for a place to get a great mattress, awesome customer service, and great price come here! Best experience ever
Havent slept on the mattress yet so I cant speak to the product, but the buying experience was pleasant and informative. By his own admission, Mike is a salesman. So its hard to feel like he doesnt have one hand on your wallet the whole time. But he absolutely didnt pressure us to go over our budget and I feel like we ended with a good deal! Delivery was FAST and simple. All the tags matched and we received what was expected. Would shop here again. Thanks!
Bobby was very helpful to us while shopping for mattresses for us and another family member. He was very knowledgeable and patient with all of our questions. Definitely recommend!
Samantha Hawkins is the most amazing and knowledgeable person I’ve ever had help me with making my sleep comfort purchasing. We were so impressed with Samantha’s knowledge and kind helpfulness. Wow - talk about special pricing. We feel very well taken care of!!
Just got a mattress from here and am very satisfied. Sam (Saleswoman) got a great idea of what we were looking for, tried us on the right fit almost immediately, and let us compare to others to be sure. Although Slightly pushy, very thorough, very knowledgeable and we got a great deal on a great mattress.
Samantha Hawkins was very kind, knowledgeable, and friendly. She worked with us and helped find the perfect mattress at a great deal! Were happy we stopped by and were able to leave with the best bed!
Great experience! Samantha, store manager, was very helpful and gave me a great deal. Lots of options to choose from. I cant wait to get my new memory foam mattress with adjustable base. Sooo comfortable! Thank you Samantha!
Stopped in to just price mattresses and had the pleasure of walking in to Samantha and she answered all our questions and concerns let us pretend sleep on all the mattresses without getting annoyed 😀 she was helpful pleasant and reassuring... Exited about our new bed!!! Heres to a great nights sleep!
I would highly recommend a different mattress store. This location and the corporate location with my experience was terrible at dealing with especially trying to get our mattresses delivered. It has been rescheduled with not one phone from the delivery side I had to initiate each time. While being placed on hold periods.The phone number for the location continues to say disconnected for this location also. Corporate when informed did not seem to care much about that either.
Updated review - don’t buy here, they continued to give us the runaround on a credit after sale which never showed up. Salesmen there (and I ended up dealing with three different ones) each all showed as if they would honor their promise of following through getting our credit and each just blew a lot of hot air. I would never go back in that store!
Went in not know much about mattresses but Glenn was very helpful and answered the few questions we had. Glenn was very welcoming and our time there was a great experience! Cant wait for us to get our mattresses. Thank you Glenn! Definitely recommend this place.
We shopped several mattress stores before meeting Bobby at Mattress One. He took his time and found us the perfect mattress and power base for our budget. He even called us before delivery so we didnt have to wait around all day. I will tell all my friends and family to come see Bobby.
Glen was very knowledgeable and showed us only what fit our specific needs. He was quick, straight to the point and was not pushy. He found us the perfect match for the perfect price. We are happy with our purchase and the service we received and cannot wait to be on our new Hybrid bed!!!
Samantha was so helpful! She helped my boyfriend and me buy a new mattress at a price that was affordable for both of us. Thank you!
Samantha was so helpful. Great customer service. I will definitely send more friends and family to her and I also will come back for my King...
Mike is the most caring salesmen I have ever met. He is very knowledgeable. Also very accommodating. I would recommend this store highly! Thanks again Mike!
This was our first experience at a Mattress 1 One store and the service and quality of products offered here exceeded our expectations. Dominic was extremely friendly, helpful and helped us find the best product that fit our budget. I would recommend this store over any other mattress store in the area.
We came in for early black Friday shopping to check things out and were surprised at the amount of options there.The gentlemen we dealt with I believe was new (Lee) but really knew his stuff (who knew Nasa was involved in mattress technology). Thanks for not pressuring and for the great advice and knowledge transfer. We will be back soon.
Samantha was incredible. She taught me more about mattresses in one hour than Ive learned my whole life before meeting her. If you need a mattress and want to feel empowered in your purchase choice, look no further than Mattress One at Stone Hill.
Glenn was so helpful with our Sealy King mattress purchase. He educated us on the product and made sure not to waste our time on anything more than what we needed. Would definitely recommend this store! Excellent experience, even better prices.
Being that Im in management and constantly measure customer service wherever I go I have a mind set. I am glad I ran into Mike. I felt he was honest, patient and knowledgeable. I came in with an expectation and it was met. In fact I made a new decision on my mattress preference based on the facts Mike supplied and Im looking forward to my new bed. I will definitely be back to this store for any future purchases. I was already pleased once with the Mattress One store I visited once in Houston and now here in Pflugerville. Thanks Mike for your time and effort and kindness.
Had a great, quick trip and am very pleased with the service Glenn provided. We ended up catching the tail end of a sale and got a great deal on a new king sized bed.To Bill - your stuff is fully together ;)Thanks for the help guys! Cant wait to get our new mattress tomorrow!
We had a frustrating day shopping for our daughters mattress as she was moving to Pflugerville. We entered this store and were immediately taken care by Samantha. She was excellent. She understood our needs and budget. We were very impressed vs our other experiences during the day. Would return here in a heart beast
My wife and I are so very thankful to Samantha and Mattress1One Pflugerville! We initially purchased a new bed from them in February, but after using it for a couple months, we decided it didn’t really meet our complete needs. Being true to their word, they brought us back in and fixed us up in something that satisfied both of our needs! Samantha stayed within our budget, and totally surpassed our expectations of exemplary customer service. Thank you, Samantha and Mattress1One, for getting us onto the bed of our dreams!
Ive never met such an aggressive sales person as Samantha, their district manager. My wife and I were blasted with words from the moment we pulled the door open (before we even set a foot inside). She gave us zero breathing room. She just kept pouring words over us, even after we stopped responding and just chilled out on a bed. We were clear up front that we only wanted to browse.She started raising the automated base, under the bed we were on, without any warning. A few minutes after she walked away, she started saying that we must be ready to purchase because we were smiling and chatting among ourselves, but we were actually formulating a plan of escape. We could have ran out while she was on the phone, but we felt that would be rude, so we didnt.There were two store managers there, in training, and their body language was straight out of an episode of The Office. Samantha was basically the Michael Scott of selling beds, that day. At first they looked at us from afar, like we were cornered gazelle. Later, they kept their gazes firmly buried in their phones while she tried to convince us to not even consider trying out the Purple mattresses at a competitors store.During her closing spiel (this is when the other employees would not even so much as glance at us like they knew all too well that we were 100% trying to get out of there and that they didnt want us roping them into such an uncomfortable exchange), I interjected to ask her for her business card. Her response was literally I dont have any because I dont need them. Youll be back in 5 minutes after you see how terrible they (the purple mattresses) are.I was blown away at how many things she flat out misrepresented. She stated that she doesnt sell memory foam mattresses (while trying to convince us to go with the Tempur-Pedic). She claimed that Purple is just hot memory foam because all the air gets trapped inside . She said that there is no comparison, even after we pointed how many articles stated that are both worth testing out.The sales staff at Mattress Firm didnt pressure us, they didnt smack-talk, or misrepresent the competitors products (everything they said was on par with the research we did). Mattress Firm even suggested we go try out the Tempur-Pedics before we made any decisions (they currently did not carry them, but would be in a few weeks).When she countered our comments about the consensus from reviewers, she had the nerve to tell us that her statements were facts plain and simple. These are facts, she said. She must get a lot of false reinforcement from the sales that she does makes, because her confidence with fibbing to us was impressive even for an aggressive salesperson.She used fear, pressure, and false facts to try and sway us into not thinking at all. I was pretty offended that she would treat a customer as if they are too stupid to shop around, or like she is so knowledgeable that we would be wasting our time to do anything besides take her advice. She tried to convince us that Purples get extremely hot and that Tempur-Pedics dont (despite the well known fact that Tempur-Pedics have cooling layers for a reason, because they are known to get hot, and Purples simply dont even have to bother with such features because they categorically dont get hot).Some of the other reviews have complained about being blind-sided, by their fine print on return policies, or being pressured into giving 5 star reviews (on the spot) in exchange for discounts on shipping... My wife and I gave her a fair shot to talk with us before we left and she just dug herself in deeper. It was a train wreck and we laughed about it later. If it wasnt so ineffective, I would have been genuinely irritated. If you compare the reviews on Yelp with the ones on Google, it really starts to paint an interesting picture.
Bobby at Matress One was wonderful. He was very helpful and knowledgeable. Answered all of our questions. We will definitely be back!
I can’t say enough good things about our experience buying a new mattress at this location of Mattress 1. Samantha, the store manager, was knowledgeable, friendly and simply the best. Our bed was delivered exactly as she said it would be and we’ve been sleeping like babies ever since.
Horrible experience. Went and purchased a mattress on 11/06 and found a better deal elsewhere so I went ahead and cancelled my order. It’s now almost a month later and I’m still waiting for a refund despite talking to multiple people. This business is shady and would not recommend doing business with them!
SAMANTHA AT MATTRESS 1 IN PFLUGERVILLE IS GREAT! SHE GETS YOU WHAT YOU NEED AND STAYS IN YOUR BUDGET! Go see her if you need a new mattress and get a great great deal!!
Worked with LEE. He was great. Informative funny and all around terrific . !!!
Samantha was very helpful and very informative about all the matresses. She was closing up the store and welcomed us in and helped out us. We bought a great mattress and I definitely recommend anyone coming to this store. :)
Yall come visit Samantha. She is awesome. Helped use with all our question. And got us a great deal.
Great experience and great price! Very knowledgeable salesman and not pushy at all. The one star post is from a person who works at one of the hundreds of mattress firms in Austin.
Best customer service ever! My husband and I had our 2 year old son, and Samantha was so incredibly welcoming to us and brought out toys for him to play with while we looked around. It didnt take long before we found the perfect mattress for us. My husband and I had been counting down the days to the delivery of our new mattress and adjustable base, when we got a call that they were out of stock of our base! So they UPGRADED our base for FREE so that delivery would stay on time!! We got a huge value, and didnt have to wait any additional time for our mattress thanks to these amazing folks at Mattress One Pflugerville. What a great experience!
Great place to buy a mattress, the prices are the best in town and the service is great. Bobby was very helpful and made us a great deal.
Samantha was wonderful, professional and a force to recon with. Gave me a great deal and put an enormous smile on my face. BEST DEAL EVER!!!
Bought a mattress set from Mike. I was very impressed at how knowledgeable and friendly he was. He really took his time. Ill definitely be buying from him again!
This was the best customer service I have ever received Sam and elva were Amazing and very knowledgeable. This was the first time I ever purchased a mattress and felt good about it when I walked out. ( Thelma& Louise) are a total package. I will be sure to return and do business with them For our son mattress. 5/5/18
With so many mattress stores within a small radius, we went to a few and eventually made our way to Mattress 1 in Pflugerville. Shopping for a mattress alone with kids can be a bit overwhelming, however Glenns knowledgeable experience and customer service made the experience quick and easy. I was able to tell him what I needed and price range I was looking for and he found exactly what I needed. There was no pressure to discuss the purchase with my husband and place the order the following day. We even got our mattress delivered the very next day! I would definitely recommend this store!
Great experience!! Glenn was extremely helpful and made picking out a bed enjoyable and fun. Would definitely recommend this place to anyone in need of a new bed!
Samantha does an outstanding job and I really enjoyed doing business with her. She is a very good asset to your company. Thank you so Samantha!!!
After shopping at a couple other stores, my husband and I were so excited to stumble upon Mattrress One in Pflugerville. Samantha was phenomenal!! She is the epitome of customer service. She helped us to not only find the perfect mattress for our physical needs, but within our budget. I highly recommend Samantha and Mattress One for all your mattress needs.
We went to the Pflugerville location this afternoon to look at Tempurpedic mattresses. I had back surgery last July and though I’m mostly pain-free, I have occasional severe back pain at times. Although we didn’t plan to purchase today, Samantha Hawkins, the area manager who helped us, was so amazing, helpful and knowledgeable that we decided to go ahead and get what we wanted. Samantha helped us “test drive” multiple mattresses and gave us the excellent information required for us to make an informed choice. We are totally satisfied and we got an amazing deal. I recommend this location and this employee without hesitation!
I walked in and immediately was welcomed and in less then 15 minuets Samantha had me set up with a mattress and a delivery date all set up. Would recommend this place to everyone
The bed is great! The delivery guys, awesome! But, Glen at the Pflugerville store, not so much. As a salesman, no complaints. But once you leave the store and if issues come up, hes no help at all!! His answer is I dont know? I would go to another store before I deal with him!!
Glenn was awesome! I got an awesome deal and he threw in a bunch of free stuff...which is always nice. I was impressed with the store, the inventory, and most importantly the price.
Samantha is awesome!! Got not only me but sister too, an awesome deal. I recommend coming to see Samantha.
Just bought a new mattress from Mattress One Pflugerville. Samantha was so helpful. She was friendly, very helpful with financing and knowledge in the mattresses that fit my need. I am very thankful. Leah
Stop what you are doing and come see Glenn. He is amazing, knowledge and will give a great deal on an amazing mattress! Best in town. He likes torchys, so if you can bring him some. 😎
Glenn worked with us to find a good price on a cooling foam mattress. Thank you for getting us out the door in under 30 minutes. We will recommend you no questions asked.
Horrible customer service. When asking about finance options the sales guys rudely stated that We Dont Finance That Bed, before we were able to ask about the different purchasing options they offered. He also kept making remarks about our weight. Went to mattress firm received wonderful customer service, made a purchase on a great bed with problem.
The lady working couldn’t get up from her desk because she was visiting with a friend. She was extremely rude and short when I asked a question. On top of that the price she randomly gave was high. Immediately went down the street and bought. For less money and higher end product.
Bobby is great. This was a great mattress buying experience, not creepy at all.
My wife and I shopped every store in town and this was our final stop. Wish we’d started here at mattress1 in Pflugerville. Samantha was more knowledgeable than all other stores put together and really listened to what we needed. Very satisfied with our new tempurpedic thanks Samantha!
We were helped by Glenn. Very professional. Very knowledgeable about all products he sells. We left with a great deal on a great mattress. Highly recommend Glenn and mattress1one.
Never seen anyone has passionate and knowledgeable about a product they were selling let alone a mattress. Easy, fun experience thanks to Samantha!
Great place. Great deals. Come see Glenn he is very helpful answered all my questions and was patient with answering my questions regarding the diffrencess in bed and softness.
Glenn was so helpful! He walked us through everything step my step and made the whole process a breeze. On top of that my son loved him. Go see him!
Samantha was incredibly kind and helped us in every way she could. She got us a fantastic deal! 5/5.
Thanks for all your help Samantha! You were great & super quick too! YAYYYY
Samantha was the best in customer service that my husband and myself have ever experienced! We love our new bed & pillows!
Sam put us through a great showing of inventory and education of mattresses. I enjoyed my experience.
Weve been to this Matress 1 a couple times now. The warm greeting, great service, and expert advice for picking out a matress for a toddler from Samantha was amazing. Well return for our next matress.
Bobby was awesome. Came in looking for a firm mattress and was in and out in no time at all
We just got home from Mattress One in Pflugerville after finding our perfect mattress with Samantha! She was incredibly patient with our budget, preferences, pickiness, and our 3-year-old! Samantha has been in the business for over thirty years and genuinely KNOWS her mattress brands and styles. She was able to answer ALL of our questions and she really took the time to get to know us and our sleeping needs. She was even able to tell me about mattresses I wondered about from other brands and stores—essentially doing the research for me! We will always go to Samantha in the future, and will recommend her to our friends and family. 💕
If you have any issues, the store you bought it from claims to have ZERO ability to do anything about your order once it is placed. They will not help refund and will tell you to call their customer service.It has been one month since I ordered my mattress. They have not been deliver one of the two beds that I had ordered. Each week one of the two beds is out of order. It is obvious the warehouse does not hold your bed until your delivery date. I made my purchase on 28th of August, initial delivery 04sept. Received a call that the truck had broken down and they could not deliver that week.They set up delivery for the following Wednesday. Next Wednesday (11th) rolls around, and surprise surprise no call no show. I have to call corporate and they let me know one bed is out of stock (bs) and they can deliver both the following week, I agree and wait for the 18th. The same thing happened again, no call no show, call corporate and its the same issue. One bed in stock( queen)but the other one (king) is out of stock. Im upset, give the benefit of the doubt there were some logistical issues due to flooding in Houston.Delivery is set up for today the 25, I call ahead to see what time the truck is expected to be here. The CX service rep says they will not be able to deliver today because they are now out of the queen, but have the king in stock. It has been one month and they cannot fulfil a damn order. Inexcusable, do not do business with this company if you value your time. Ive wasted my time off numerous times.