This was my easiest mattress buy ever. Definitely a great sales person and great deal. Yes McKnight rd has a lot of mattress places. But go here. They are fair and nice

WHAT A PLEASURE TO HAVE RECEIVED ADVICE, SERVICE AND KINDNESS FROM NICOLE AND DAN TODAY. IT HAS BEEN DECADES SINCE I PURCHASED A MATTRESS. THEIR INFORMATION ABOUT MATTRESS SELECTION WAS EXTREMELY HELPFUL ALONG WITH PRODUCT KNOWLEDGE AND CUSTOMER FRIENDLY SKILLS. WE PURCHASED ONE MATTRESS TODAY AND WILL DEFINITELY RETURN FOR ANOTHER. NICOLE AND DAN ARE CLASS ACTS AND WE ARE SO GRATEFUL TO HAVE CROSSED PATHS TODAY. WE WILL SOON RETURN! GRATITUDE, KATHLEEN AND RICHARD!

My wife and I worked with Dan today and he was extremely courteous, respectful, and patient. We haven’t purchased a mattress in ten years, so we were a little green when it came to the process. He walked us through our likes and dislikes of our current bed, and our hopes for the new one. Dan then pointed us in the right direction and allowed us to find the perfect fit for us. I would highly recommend this store and their friendly staff—a mattress is a rather large investment, so why not shop with the best personal experience and someone you can trust? Thank you, Dan!

Very helpful and professional. Answered my questions and provided information without pressure. Very satisfied with the quality and value of my new mattress!

Nicole was so helpful. I’m super picky and indecisive and she never made me feel rushed or like I was inconveniencing her going back and forth between beds. She explained everything clearly to me. After I left, I realized I forgot to add on headboard brackets and she added them to my order with no problems at all! I’m excited to try out my new mattress and get much better sleep than I have been! 2-day delivery is pretty ideal too 🙂

Our experience was amazing! We had Nicole take care of us and matched us with our perfect mattress. She was extremely knowledgeable and informative. We were quite indecisive and took a good bit of her time and she did not give up until we made a satisfactory purchase. Very pleased with the service at this store and recommend!

I don’t think I actually ever left a review in my life. But with that said mattress firm on McKnight is definitely one of the best customer Service experience that I’ve ever had. They help me find the perfect pillow super genuine and nice it was overall the most pleasant experience. Love the staff!

I was currently employed with Mattress Firm at the time of purchase. I took my mother to get a new mattress because she had put it off for far too long. Nichole is one of the best sleep experts Mattress Firm Has to offer. I am grateful for all her help in finding my mom a new mattress. If you live in the Mcknight area and you need a new mattress, go see Nichole!

Liz is great! We loved our first bed we bought with her and it was a king. When we needed a second as a queen she made the process so easy.

Excellent service and very willing to work with a budget!! Great, easy experience. Thank you!!!

Dan was very helpful. We were in and out in minutes. Very good experience.

I was helped by Nicole and had great customer service, this was our second purchase and have had other family members purchase from here.

Elizabeth was very friendly and helpful. She made it super easy to find exactly what we were looking for at a price that was just right.

I wasn’t certain I was ready to purchase a new mattress and was overwhelmed when I came into the store. Nicole was incredibly helpful and narrowed down the options for me, guiding me to mattress choices that fit both my sleep needs and my budget. There was no pressure to purchase the most expensive thing in the store, just knowledgeable guidance to purchase the right mattress for me. She was patient while I went back and forth between two options before deciding. I appreciated her simple explanations of different elements of the mattresses and how they would affect my sleep. She also took the time to explain options for protecting my mattress and paying for my purchase. The financing process was simple and I was able to have my mattress delivered within 48 hours of my purchase! So pleased! I highly recommend this location and Nicole if you have the opportunity to work with her!

Nicole was absolutely amazing! She is knowledgeable and personable. Nicole really took her time getting to know myself and my fiance to see what type of bed would work best for our sleeping habits. She then took her time pointing us toward the beds that would help alleviate our symptoms that cause us issues with sleeping and helping us get the best deal possible. If you are looking for a mattress, ask for Nicole!

Dan is friendly and a great listener. Thank you, Dan!

Absolutely love the mattresses purchased from here. Nicole was very helpful in helping my wife and I pick out our perfect mattress. She gave us a great deal and delivery was very quick. Will definitely recommend to anyone in the market for a mattress.

We just purchased 3 mattresses form here. Nicole was amazing and helped us find the perfect mattresses. Nicole went above and beyond making sure we got them delivered when we needed. Absolutely would recommend this store to anyone.

Elizabeth Mertz was great to work with and took the time to answer all of my questions. Highly recommend!

This was my first time purchasing a mattress and I wasn’t even sure what I wanted but Nicole was wonderful and helped me find the perfect mattress for me! She was extremely helpful and very knowledgeable on all of the products she was offering. She was patient which allowed me to really consider my options and choose the best mattress. Couldn’t be happier!

The best mattress buying experience I’ve ever had. Liz went way above and beyond to make sure I stayed within my budget but still managed to get me exactly what I wanted! I highly recommend this location

Nicole and Liz were great to work with! Were patient with us as we debated all of our options and helped us work through the best option for us. Very informative

Liz was very polite, knowledgeable and informative. Overall a great experience! She worked patiently with us while we found our perfect bed.

Great customer service in addition to quality mattresses. Nicole promised to beat any competitors prices and she was able to give me a great deal. Definitely recommend.

We stopped in yesterday to get a bed priced out with Liz, we had some special considerations (we are a poly family of three in our house) and needed a king size bed to accommodate, we had some questions about weight capacity seeing as how its three fluffyish adults sharing a bed. Liz went out of her way to find the information we needed and made us feel comfortable in explaining our non traditional family situation, which sometimes can feel awkward in social situations like these. She really went above and beyond to get us the best deal while considering the options we needed, and I would recommend Mattress firm to anyone, and do yourself a favor and ask for Liz!

Second time here in as many months. Friendly, professional, helpful staff even with a full store. Highly recommend for split queen boxsprings - one of the best prices in town! Will visit this store again when we upgrade the final guest bed.

Mike is very professional,kind and a good seller.I got the best option for me.

Very friendly staff. Very informative

Great service!! Nicole was very accommodating and knowledgeable, and showed us multiple different options to pick the right option for us. The process for financing was quick. Cant wait for our new bed to arrive!

They were very helpful. We didnt feel pressured into buying the most expensive mattress. They showed us 5 different mattress and let us decide which was best for us. They also told us the prices as we were looking and helped us find one in our price range.

When I walked in, I gave my specs and I was helped out right away. Great customer service and great prices!

If you have some type of headache medication handy, you might want to take it now and wait for it to kick in before you read this one.My boyfriend and I purchased a queen mattress and box springs. When we made this purchase the manager knew we were unsure if we’d need the box springs and she told us that we could always return them. She forgot to tell us how difficult it would be to do so.I call the store and ask about the return policy and the guy on the other line tells me it’s his first day and he’ll have someone call me back. Never received a call back. I Google another number to call that’s just the general mattress firm number and he tells me they are doing no returns during COVID. My boyfriend does an online chat at the same time and the guy tells him to take the item to the store we purchased it from to avoid the shipping and handling fee and they might even waive the restocking fee for us.I get my dad to bring his truck over on his day off and we drive 25 minutes to Mattress Firm and guess what…YOU CANT RETURN ITEMS IN STORE!!!! We asked if we could take them to the warehouse and they said no. They blamed the misinformation on a guy at another store that apparently does this all the time. Oh and apparently they never stopped doing returns during COVID.I take my box springs all the way home and the manager Nicole gives us a call and tells us we have two options. 1. We can schedule a time and day for them to be picked up at our place or 2. WE CAN TAKE THEM TO THE WAREHOUSE. My dad and his truck are already gone so we schedule a pick up for Tuesday.It’s mid afternoon on Tuesday and still no sign of Mattress Firm so we give them a call. Nicole says we aren’t on their pick up list for today. Nicole is the one that scheduled the pick up guys!!! She calls us back and guess what she asks us to do. BRING THE BOX SPRINGS TO THE STORE. I can’t make this stuff up. So my boyfriend straps these things to his car and takes them to the store we were at a week ago.Seven days later my boyfriend gets a call from a random number and the man is asking about a refund for his mattress. My boyfriend is confused thinking this man is a Mattress Firm employee. No. This is another customer that was emailed our receipt. Our receipt with our names, phone numbers and home address on it.I totally understand staffing issues at this time. It’s so hard. But I was so excited to purchase a new mattress and this experience was exhausting.Please train your employees to not give information unless they are 100% certain. Also Nicole genuinely was very nice and was trying her best.

Well, I called cause I saw an ad for a adjustable cal king bed frame for a particular price...kind make ya think no Brainer. Later to find out it was if I was to buy 2...bummer, hope lost. Then, my phone rang and it was Nicole. She did some talking with upper management, and got me the bed frame for what I thought was the advertised price!! (Which in reality, was 1/2 the price) Never met Nicole, but when we are ready to buy a mattress, we are going to her. Thanks again, Nicole and their Mattress Firm Team!!

Nicole the salesperson was wonderful. She was very knowledgeable about the various products and helped me find the mattress I needed. I had a great experience and was in and out in much less time than I anticipated. Definitely recommend this location!

My husband and I will be lifelong customers of Mattress firm. Extremely pleased with their customer service and Nicole the manager is outstanding. My husband had an accident on Christmas Eve and we were trying to get things set up for him to be comfortable on our main level. Not only did Nicole give us an excellent deal on such short notice our mattress was delivered in two days. We are very greatful and thank you is simply not enough.

Nicole was incredibly helpful and diligent throughout our mattress buying process. She listened to our needs and helped us find the perfect mattress. I would highly recommend!

Nicole was very helpful and informative.

Nicole and Liz were fantastic. Answered all our questions. Spent 2 hours with us. Well worth it. Thanks for a great experience

It was one of the best sales experience we ever had. Nicole and Liz were patient knowledgeable and worked very hard with multiple clients bouncing back and forth to make sure everybodys questions were answered.

Nicole was very knowledgeable and helpful. The price was great. Mattress shopping was actually enjoyable.

Excellent experience at Mattress Firm..Elizabeth, the sales associate was knowledgeable, helpful and gracious. They have a good selection of merchandise. I recommend Mattress Firm if you are in need of a mattress.

Nicole was great! She followed all covid social distancing guidelines - she made us feel really comfortable. She started off with asking questions regarding what bothers us on our current mattress. Then after doing an assessment we picked our perfect bed and we’re able to get it within a day! Thank you Nicole you’re awesome!!!! Would highly recommend coming in to see her.

Nicole was very helpful and attentive in helping us find our mattress. We had looked online before coming in to purchase, but she really helped explain everything to us and we were able to leave happily with our new mattress.

Customer service was fantastic

Nicole was extremely helpful with our purchase. It was quick and easy and we are going to love our mattress set!

Nicole and Liz were helpful and informative- I got a great deal

Nicole was super helpful and knowledgeable and not pushy at all. One of the easiest purchases I’ve ever made!

Everyone was very helpful and accommodating. I told them my requirements and they give me a good price and mattress.

We had a great sales person!!

Best service I ever had love my king size mattress thanks for the experience

Nicole was very helpful and extremely knowledgeable in helping me find the perfect mattress to ease my back pain to make it possible for me to finally get a good nights sleep!

Nicole was very helpful and found us exactly what we needed. MATTRESS FIRM!!!

Excellent help. Go see Liz at mattress firm on McKnight rd. She took care us and we were very happy.

Excellent service, the sales associate worked with me to get the best mattress for my needs

Great service. Liz is super friendly and helpful. Highly recommend. She helped me pick out a perfect mattress.

The representative who assisted me was very knowledgeable and helpful. I havent bought a mattress in 20 years. Things have changed alot. She made the whole process very easy . Mcknight road location and her name is Elizabeth.

Nicole helped us exchange our bed for what we believe will be the right one for us. Thank you for your help!

Great platform for my queen sized mattress that I already had. Just open the box and the frame opens up easily. Room under for storage. Easy peasy. Thanks for suggesting this purchase

We have been looking for a mattress and adjustable base. At the time all the non essentialBusinesses were closed.I went to the McKnight Rd store when they finally opened and saw Gabe. She was very helpful and went over all the different options and style mattress and bases to find our best option.I would highly recommend seeing Gabe at the McKnight Rd store for any of you mattress purchases.Thanks Gabe for putting up with all of are questions and visits

Headboard brackets that were purchased were not provided with the delivery of the mattress.

Nicole was friendly, knowledgeable, and worked with us to give us the best deal possible on a mattress we love!

Nicole was extremely helpful and informative, very pleased with our visit.

This store is very safe given COVID. Nicole is wonderful, highly knowledgeable! Thanks for an easy shopping experience.

I went in with a friend who was planning on purchasing a mattress. I too needed on but wasnt quite sure. Gabe answered all of my questions and helped me very happily throughout the whole process. I ended up buying a new mattress and couldnt be happier. A big thank you to Gabe and her friendly and professional manner.

Nicole and Liz were efficient and affable. They know their products.

Gabe was wonderful, attentive, and personal. She made sure I purchased the best mattress based on my financial and sleep needs. Gabe clearly had an extensive knowledge of the mattresses in this store and I highly recommend seeing her for your next mattress!

Shopping for a mattress was made easy with Liz assisting us and it will be delivered within 48 hours.

Nicole was very helpful! Would recommend!

Liz (associate) was awesome, very helpful!! Prices are really cheap, quality mattresses. I got a great deal!

Excellent customer service experience with sale associate Michael Carson. Very clean and smell good store with aloe fresh scent hand sanitizer, reasonable pricing. An awesome experience all together and I strongly recommend it!

I’ve been to many mattress stores and found a great Beauty Rest at mattress firm! Nicole was super helpful and answered all of my questions!

We got a great deal on a queen and twin mattress. They were extremely helpful and knowledgeable, and able to satisfy requests for quick delivery.

We had a great experience at Mattress Firm. Our salesman Jim was very helpful & took his time showing us the different beds they had. So if you ever go in the store ask for Jim he will do his best to find you a new bed.

Very friendly staff and great selection!

Nicole was really helpful with finding the right mattress, also super nice. I recommend going here and ask for Nicole.

Gabrielle was very knowledgeable about mattresses, pillows, and mattresses covers. She was able to recommend things to help with my back and joint problems. Truly a great experience!

We went in with a only the size of mattress we wanted along with the firmness Our sales lady was wonderful. She explained everything and helped us pick out the right mattress for us. Great service

After ordering a bed and adjustable base online at Mattress Firm and dealing with multiple shipment issues we decided to just go to the store. Gabe and Liz were there and ready to help! They pointed us in the right direction for what base would work in our house and got us all set up to receive it within 3 days. We were so relieved and should have just started with them from the beginning. Thanks Gabe and Liz!

Nicole was very helpful in finding just the right mattress for my wife and me.

Had a great experience here. The owner and staff were very helpful and patient when we couldnt decide what we wanted. Ultimately, they helped us find 2 beds and we got a great deal. Thanks guys!

We got a mattress on this location and Gabrielle was of great help, she was very honest and show us every option.Strongly recommend this store and location

I walked in and met me Jim Cohen he could not of been any better I told him I didn’t want to spend 1500$ on a bed, he never tried to sell me on something I didn’t want! I would definitely recommend Jim and mattress firm to everyone it was such and easy and enjoyable experience. Jim was awesome and has a great sense of humor. Five stars for Jim and Mattress Firm !!!!!

Gabe was phenomenal! She explained Eve I needed to know about purchasing a mattress. I ended up buying a king size mattress and body pillows.

Nicole was great to work with!! Gave me an awesome deal!

Nicole was amazing!! Customer service was impeccable! Quick and easy!

Jim and the rest of the staff are great the store is spotless have bought there before as most of my family. Will recommend to all thanks

Very helpful courteous staff!!

Nicole was a very helpful with narrowing down a sleep system. Covid procedures were in place.

Great experience! Gabrielle was so wonderful and helpful! She walked us through the entire store and helped us choose the perfect mattress fit for our budget. The whole process was painless! Thank you so much Gabrielle, well be back again to buy the kids new mattresses!

Nicole was wonderful!!

Gabe did a wonderful job helping me find the perfect mattress and I couldn’t be happier!

Mattress Firm!!! Had a grewt experience . I called about a product they had it. I went and picked it up. Service was awesome. Friendly and knowledgeable.

Jim was very helpful in working with me to select a great mattress. He was friendly and knowledgeable on the available options. Would definitely recommend!Update - my mattress and box spring were delivered today. The delivery team was amazing. They were clean, friendly, efficient, wore shoe covers and wiped their feet off on a mat they carry with them, and didnt damage my walls. I have had 4 furniture/appliance deliveries in the last few months and this delivery team was, by far, top notch.

I had a wonderful experience buying a mattress at this location! Jim was super helpful and really took his time in helping me find the perfect mattress for my daughter! Before stopping in mattress firm I went to 2 other mattress stores and Jim def had the best deal for me! He was so kind to my children and gave them things to play while he was explaining everything to me! Definitely go see Jim at mattress firm when you need a new mattress for a great price!

Everyone in the store that day were so helpful, and hospitable. Great experience!

My fiancé and I were shopping for our first mattress and we were helped by John. He did an amazing job helping us find a mattress that was both in our price range and was comfortable for both of us. He was very personable and made our first experience go very smoothly. Would definitely recommend!

Gabe was incredibly helpful and delightful to work with. I just moved to the area and she was the most helpful person I have run into to date. Great service, and great products!

I had a great experience here. I was moving several states away and needed to order mattresses that could be shipped to my new address and Jim was very accommodating with everything we needed to make this transition as simple as possible. The whole process and delivery went smoothly and I would definitely shop for mattresses at this location again.

I went in to Mattress Firm looking for a mattress-in-a-box. They were a little above my price range, so Jim helped me find a mattress in my price range. He took the time to show me different types of mattresses until I found one that I liked. We were going to pick it up at the warehouse, but it was raining so Jim offered to have it shipped to me in 2 days! The service was great and I am currently happy with my mattress purchase! Thanks to Jim for being understanding of my budget and being willing to work with me to find the mattress I needed!

I’ve had the pleasure of buying a foam mattress from Gabe on McKnight Road this Wednesday, February 12th. It was an extremely comforting and pleasurable experience buying from her. She is a great sales associate who puts the customers mind at ease by being so emphatic. I would highly recommend going to her for business. I think she works nights with Monday’s and Tuesdays off.Over the past few years I’ve had difficulty sleeping due to chronic pelvis spasms and a high nervous system. During these years I’ve encountered a lot of mattress sales associates and from this experience, I can guarantee the customer that Gabe is the premier sales associate in the Pittsburgh area.If you consider yourself a king by day, buy a king-sized mattress from her!👑Also, Mattress Firm has a variety of mattresses for just about everyone one’s needs.