Had a great experience. New management and team is top notch.Ill definitely be going back in the future.

This is absolutely my new go to place for any car issues I might have in the future. I was so thankful to Jay and his team. They make their customers very reassured about the entire process & are true to their word. Nice air conditioning office with bathroom, was very accommodating. Will be back & send others as well 100000%

I love coming to 1st Choice Auto! They always get me right. They honest and good people. Jay is awesome!! He always have the same great personality every time you see him. The staff is phenomenal as well. They all are professional and courteous. You will never go wrong coming here for your car needs. I would recommend to everyone.

Paid all this money on my brakes to end up with this. Out of pocket over 500 dollars to still have loud squeaky brakes. Please do your research before heading here. There is better. Thats what I get trying to go the cheap way out.

Loved my experience. Jay was responsive, punctual, and provided exactly what was ask for and promised. His prices beat competitors and had me in and out in the time-frame quoted which was 30 minutes for brakes and rotors! Thanks!

Jay is the best, I explained to him my situation and without hesitation he delivered. Got me done in a timely manner. I promise you, you won’t be disappointed and you will use them again. Ty guys for everything you do and the awesome work‼️‼️‼️ I highly recommend and all their work comes with a warranty. How Awesome

Jay is very nice and friendly. The job was done to mere perfection. I would highly recommend 1st choice automotive for car repair. They also provide 2 years warranty for the parts.The best thing is that, they offer if at much cheaper prices than other shops.

Good and fast service and friendly staffRecommended for Plano/Allen/Richerson area

Owners of this shop are probably the most honest people I have seen in the automotive industry. I have been ripped off left and right with car repairs. Lee is very nice, transparent, fairly priced, and does quality work. Sure likes his customers And takes care of them from A to Z. I trust these guy with all my cars.

I had a very loose rear view mirror and I could no longer see out of it so I went to get some quotes. Many shops quoted me $300+ For a whole new assembly. Although Jay was able to help me out only for $40! My mirror is now perfect after he was able to repair it. He saved me a lot of money and a headache. This guy will go above and beyond to make sure your car is good ! Highly recommend him and this business 💯💯

Started taking my car here after the recommendation of a friend and I couldn’t be happier! Great service at a great price and the staff is always professional and friendly. I will definitely be taking my car here for all my maintenance and repair needs from now on!!

Jay is awesome!! I have been going to Jay for a while now. I get great customer service. I can’t leave the staff out. The staff is very knowledgeable. If you ever need a great mechanic go see Jay and his staff.

Great Experience & Service!!!Very professional, and prices are good! Went in for a check engine light scan, and they were all so helpful, and provided me with great alternatives:-); I will definitely be returning. Never felt more comfortable being a car shop with decent humans trying to help, instead of scam. GIVE THIS PLACE 10 STARSSSS ******

They replaced my Ford Taurus 2007 Transmission. I just left my car and they gave me a car, in just one week thay called me, my car was ready. They provided me a used transmission with 6 months warranty.Its been more than 6 months and my car running great. Price was fantastic, it just cost me $1200 for everything (part and labor). you can not find better quote. The owner is very nice guy. Highly recommend.

Jay is the worst . Talks good but work is TERRIBLE! He isn’t honest or reliable it’s all about a quick buck for him.

I had a pleasant first experience at 1st Choice Auto. Jay was professional & knowledgeable. He didn’t try to get over on me because I was a woman like most mechanics. The repair was done in a timely manner, and I haven’t had any issues since. He has a customer for life!

1st choice is definitely the one to go to for all your mechanic needs. Customer service is great and prices cant be beat. They really care about getting your car fixed the right way. Thank you so much for the work you did on my car and you will be the only place I take any of my cars to be fixed. Awesome mechanic shop!!!

Amazing customer service! Jay and his team are wonderful! They are professional, committed, customer-focused, knowledgeable, and friendly. I highly recommend this place. They worked on a challenging issue with a can-do attitude and provided great results. Thank you!

This company is great. All work guaranteed. The crew is superb especially Jay. Very patient and understanding. They gets the job done. They replaced a transmission by motor and pulley. All work was to protection. I recommend this business for all your mechanics needs

Amazing service, honest staff and very friendly. I got wheel alignment, inner outer rod on my 2008 Toyota Highlander replaced. They gave me a great quote and over delivered on some of the other service items. My new go to place. Great stuff!

The prices of fixing my car were so reasonable. The service was great and the owner was so nice to me. They fixed my car so fast and explained exactly what they did. I have brought all my cars to them and have told everyone how honest and reliable work they do. They sure do care about there customer and they sure show that customers are first

I absolutely love this place. They are professional and affordable. Great service always.

These guys have been in business for my years, and know exactly the in, and out of automotive repair industry. I always leave my car there and give them the time to check it out and fix, and they have not once failed me. truly once of the most honest shops around town.

Great place! I honestly can say these guys are the most trustworthy mechanics in the city. I have had taken my truck to several places before and the problem was never fixed correctly. These guys here didn’t waste my time and fixed my issue the same day. Plus their prices were very fair! I definitely recommend this shop!

Great customer service and very honest. Manager is great and friendly to work with.I’ve been using 1st choice for almost FIVE years now. Great job guys keep it up.

These guys do fantastic work. Theyll work with you on price if the shop is slow. Ive only had one issue in the many times Ive had my car in their shop and they handled it professionally and with haste!

Share with you my experience at the store. Great and honest people from Jay to each of employers. The price is very reasonable, Im pretty happy with the time spent with all of them! If you need good place to fix your car, please go to first choice auto!

Went in for brake and rotor install and it was a smooth easy process. Worked with Jay and he was professional through the entire process. They told me about 2-3 hours and my car was done within that time.

Completely happy with the service I received at this location. Jay is fair on pricing and friendly to deal with. My car was fixed in a timely manner and he took the time to show me exactly what was wrong with my car. Everyone should take their car here for repairs. They go above and beyond. More than excellent service.

The best mechanic shop EVER! I remember taking my first car here in 2012, I received not only the best prices but the best customer service. Here we are in 2021 and I have yet to chose another shop to take my cars to. Laith has impeccable customer service and is very honest. As a woman, you never really find a mechanic(s) that’s completely honest with you and make sure your car receives the best care. I would refer this shop to everyone and anyone. Not too mention I drive an hour to come only here.

I have used 1st Choice Auto on numerous occasions. I love the service I receive every time I go. The entire staff is awesome!!! I would recommend them to all my family and friends. You guys rock!!!

This is the most honest mechanic shop I ever been to in years. They guarantee all of their work. The prices are reasonable. I notice they are surrounded by several shops similar. Quality and respect goes a long way. They will always have my business as long as they are there.

Good place to take your car . Theyll fix it for a reasonable price.

Jay is AWESOME. Me and my son come to him on a regular and he always come thru and does a great job. I recommend this place.

Excellent customer service! Jay was awesome to work with. They were honest, had reasonable pricing, and completed the work quickly. They went above and beyond! I am happy. I would not hesitate to use them in the future.

Got front speakers installed and there were done professionally and fast. In and out in 90 mins tops. Amazing

Owners of this shop have been doing both of our car state inspection for the last 3 year, and I dont have to waste any time. he is professional and on time.

Hands down the best shop youll find, affordable, efficient, and willing to work with their customers. Ive referred several people here for multiple issues and they left happy everytime 💪🏼

Any work needed to your vehicle this is the place. Impeccable service polite workers and guaranteed work. Thanks Jay. If ever need work I will be back

Jay is the best!!! I came here to have electrical work done!!! Jay was courteous and professional. I will tell everyone about 1st Choice Auto!!! You have a problems with your vehicle come to Jay and staff

Jay and his crew take care of me every time in a timely and professional matter! Very generous and hard working, will not come to anyone else in Texas.

I Always go here when I need work done on my car they are quick and efficient and above all are good with there prices and helping people

I have been going to this shop for over a decade. Reliable work, fair prices, and great ownership. I wouldnt trust my car repair to anyone else.

The owner is very knowledgeable and provides great service. Great pricing as well!

This place is where I go every time I need something done to my vehicle. They are super helpful and very friendly! They have the best customer service as well as the best prices!!!!

Its all good

Very professional shop with great customer service! Would recommend to anyone.

Thumps up took care of what I needed. Was honest and straight forward. They said my car would be ready on a specific day met its time frame. Definitely recommend. GOOD PEOPLE!!!

I loved the professionalism of the place. Jay you are the man!!!! Every time I call, Jay picks the phone up and remains professional no matter the time of day. This is the place to take your car!!! Then on top of that my wife had an issue with her muffler. Jay told me “bring it in”. They fixed it on the spot!!!! Kudos!!!!!!

The best customer service so friendly highly recommend it

Brought car for oil change and wheel alignment. They noticed car had a leak and took the time to locate the source which was the water pump. Luckily the vehicle was covered under warranty and was replaced free of charge at dealership. Highly recommend!!

Great local auto shop been going for 5 years this is my second car with these guys they always have a fair price and do honest work anything cheaper then these guys they probably are cutting cornersthey also let you buy your own parts and install them for you Ive even seen euro cars being worked on here as well so very well rounded shop

Jay is awesome as well as his staff was a blessing to cross paths with them!

I work the majority of the time out of state. My car had been sitting for months and needed repairs as I get ready to sell it. I contacted 1st choice auto and spoke with Jay about my situation. He offered to pick it up at no extra cost and said repairs could done that day and the quote he gave was significantly lower than area competitors. Upon making the necessary fixes he also found a few other things that needed attention so I gave the go ahead for these fixes with ZERO pressure or push from Jay which again was considerably less to fix than competitors. He also gives 2 years warranty on the parts which made the decision a whole lot easier. The repairs where made and he also delivered the car back to my house free of charge. I would HIGHLY recommend 1st choice Auto.

Jay is one of the friendliest and most accountable people youll meet. He will tell you exactly what your cost will be without trying to sell anything to you. He uses good quality parts and it shows when you drive off.There have been only two times that a mistake was made on my car under his watch. Both of those times, Jay didnt ask any questions about it when I brought it up. He took the car in, fixed it up right, and sent me on my way.Cannot recommend anywhere more than this place.

I stumbled upon this place by chance and im so glad i did . The guys here know what theyre doing and the prices are very reasonable! They will tell you exactly whats wrong and will not add nonexistent issues just to drain your wallet. Highly recommend!

I needed work on my car and couldn’t get there so they came got my car, took it to the shop, worked on it and got it back to me within hours. Also, charged me such a fair price. Best service, honest people, fair price! Such a relief! Going there for all car services going forward!

Im sorry for such a late review but I had brought my Mustang over in May 2020 to get the AC repaired. Most shops would just slap a compressor and call it a day, however, they went into further steps and replaced the bad AC control module (which is something new I learned). After that was replaced, the AC is working throughout the summer like a dream. If someone asks me where to get their AC fixed, this is the place.

All of my problems have been fixed the day of or the within the same week. The workers are all very kind and helpful and all of my concerns are always checked out.

Outstanding value. Customer service second to none. Can be a bit difficult to get on the phone but once youre there they treat you like family. Cant recommend them highly enough

Best auto shop with impeccable great service and amazing good work quickly! Very GOOD PEOPLE and you wont be disappointed - SO glad I found this place!!

Want to go get an inspection done. they lifted up my hood, three different guys was under my hood messing around didnt know what was going on then the guy came to me and told me could not pass my inspection because there was a crack in my AC belt which is I knew it was a lie because that belts are brand new. so he pulled me over there and showed me because I say no thats not true and he showed me one little crack and that was done with a screwdriver or a knife Will not recommend this place or return cost me a belt and a headache and I dont like mechanics that lies

“1st Choice Auto” is my 1st choice when ever I have problems with my Jeep. My family and I have been been coming here for years. They are quick professional and affordable.

Good friendly and relatively fast service. Theyve handled my agencys vehicles well.

Very professional,Jay knows his business, very Patient. Im satisfied!

Great place and very honest. They know their work

Sometimes you need to ask for lower price but they are good at fixing cars

Tried to find a shop that wouldnt rip me off and be honest with the work they do and Im glad I found 1st Choice. They went out of their way to tell me exactly what needs to be done when putting my new wheels on along with alignment and balancing. They provided a fair price and kept me in the loop on when my car would be completed. I would highly recommend this shop as I will definitely be coming back here.

Great service every time! thank you so much

I have been coming here for over 4 years first for oil changes I bought tires here front end work they have fixed small items for no charge no shops do that

Good customer service and very reasonable price 👍

Super friendly staff and very helpful. Definitely reccomend coming here for car issues. Very affordable prices. Eric was very helpful making sure the vehicle was fixed in an appropriate amount of time and was very welcoming. Great customer service.

I love it that place they are very honest people

Needed a tire cheap and fast. They had what I needed and told me where to go for a wheel alignment

Very trustworthy people they explained all kinds of issues and show me the prices on the computer and their labor was a very small amount compared to other mechanic shops plus they are a professional team in all kinds of services.

Great prices and a really honest mechanic. Good guy he will help you in any way he can.

Not recommended!! Stay away from them, they have lots of car seats in their lot and Hurry you out the door. They Change the gasket and put new spark plugs on but my car run worse and is still leaking oil though the spark plugs. Also not professional!

Excellent care totally honest.

Great Service. Eric provided prompt and courteous service. I only go here for my mechanic. i recommend to anyone looking to get car repairs to come here 1st

Great service, very honest

I would recommend. You will be taken care of with fairness

Best Mechanic shop in the town

Ive had both our vehicles 07 Trailblazer SS, and 10 CAD SRX serviced here for 7 or 8 years so obviously we like them cause we keep coming back. Had lots of easy jobs for them and some very difficult ones and theyve accomplished them all competently and efficiently. Eric has always treated me more than fair on all pricing! Probably saved me enough over the years to buy a new car. If you looking for a place to eat you want to see a full parking lot, same here, funny how they are always busy, thats got to tell you something. I send all my friends here and they are always happy.

This is the only place I will take all my vehicles from now on. These guys will go the extra mile to get things fixed right. Have had many ridiculous prices from other shops to the point I was just dealing with things not being right. But Eric was super friendly and knowledgeable and easy on the wallet. Best shop Ive ever been to.

This has been my go to auto shop for the past several years. I always get good quality service. Laith is a very good mechanic! He does all he possibly can to resolve the issues with your vehicle.

I have brought my car here twice and had a much better experience than at any dealership!! Very nice staff who explained what they were doing and very courteous!!! Will bring my vehicles here and nowhere else!! A big thank you to the staff here!!!

This place is awesome!!! I always come here, and they always take care of me!!! Great prices and great service!! Go check them out!!!!

Laith took good care of me while my car was being serviced. The service was fast but high quality and thorough. My car drives so much better and now I have peace of mind knowing my car is safe on the road. I will return.

Id give them 10 stars if it was possible. Ive been going here for years and there is no auto repair place in Plano thats this good and honest. They are always there to do the right thing for the customer. Without a doubt Laith and his crew will take care of you and your car! Its a very busy shop but they always make time for you.

#1 in PlanoProfessional and friendlyVery good job gentleman.

Very professional mechanic, good customer service, i got my big trucks fixed there, and maintained everything 2 weeks, never had any issue, the owner is very kind tooI will highly recommend them

We just made this our new mechanic shop! They are friendly, knowledgeable, reliable, honest and reasonably priced. You can’t say that about a lot of businesses these days.

Good place to get the car repaired. Eric is awesome. He will explain things in detail. Got window regulator and motor changed for my car. Economic charges comparable to others. Highly recommended. Will definitely go in future to this place.

Brought my car in to replace brake pads and rotors at 8AM and the work was completed by 9AM. Easy in and out and took care of everything needed with good prices. Would recommend.

I was given a referral to come here and have my alignment fixed. After about a half hour, they informed me that he could align 3 of my wheels, but one of them was so bad that they needed to order a special tool to realign it. I gave them the go ahead and they aligned what they could and asked me to come back the next day after they received the tool. Though the car was ready, the technician was trying to be thorough and attempted to reset the warning lights on my car before returning it. He somehow froze up the steering in the process. The technician spent the next 15 minutes individually resetting each program on the ECU and finally got the wheel back to normal. However, as soon as I started driving off, I realized that something was off with my breaks. My Prius has notoriously sensitive breaks and will slow down as soon as you touch the break pedal. However, as I was trying to break, I felt a lot of resistance and it wasnt until the breaks were pressed in half way that it started to slow down the car.The next day, I came in to align the final wheel and informed the owner of the new break issue on my car. I told him that this was not how I brought the car in and that I would like it back to normal. He simply listened, without a single statement of defensiveness or accusation. After he heard my side of the story, he responded, Ok, lets take your car for a drive and check it out. After he confirmed that there was some resistance in the breaks, he went and talked to the technician. After accumulating all the data, he came back to me and told me that he believes the ECU needs to be reset and that they will proceed from there.After fixing my alignment, he reset the ECU. My breaks are now working perfectly again and my alignment is great.I am so very impressed with how he conducted himself when I expressed my grievances. Instead of defending himself and his technicians or accusing me for the issues that arose, he just listened. He waited until he had the whole picture before acting. This is so very rare to find in the service industry and I cannot stress how much I appreciated that experience. I will definitely be returning in the future.The price was reasonable and the service is excellent.

These guys are the best in the business. I was out of town on business and my wife’s car died at the plano center. I called and they went over and jumped the car (saved is the tow fee) and took it back to the shop. They replaced the battery (charged me for a 2 year battery but gave me a 3 year battery as they were out of the 2 year at the time). As if this wasn’t enough, my wife was sick so they delivered the car to our house all free of charge. I will never take any of my cars to anyone else, best service in town hands down.

They did a fantastic at fixing up my jeep and they fixed it the same day.

Fantastic service did a very good job on work on both cars my wife and I have. Warranties are great very good customer service and also gave a rental as well. Eric and Aamir were amazing. My wife 1st went to them and they did not try to take advantage of her because she was a woman and gave her a very good price for work that was done. A++++

Quick and reliable, always friendly and have never had an issue all 5 years of using them.

🔵Update: 3/30/21. 4 years later and these guys are still the ONLY place I take my car or refer any of my friends or family to. Always honest and cost efficient.Thanks 1st choice auto!February 2016: Quality service and customer care is hard to come by these days, 1st choice auto has both.The owner and his crew are very professional and knowledgeable. I highly recommend using this shop for everything from a simple oil change to replacing a motor, these guys rock!!