If there was a lower rating I would have given it that. Let me start by saying that I have been their customer since last 18 years ever since they had a place near Northpark Mall Dallas. However in the last one year, there has been a change in the attitude( in their one and only Plano location). I think the management is not interested in entertaining the old patrons because they are purely not interested and have thus not even bothered replying to my emails.The discriminatory attitude and their actions are enough for me to say adios to this place where I believe the color of the skin has started to matter more than your patronage. I demand a proper service for the money paid in terms of both time and quality but I believe they don’t care to do either.On November 15,2018 my appointment was fixed for color and blow out for 4:00 pm with their stylist Heidi who has been my stylist for last few years. I walk in at 4:11pm to see her leaving and the manager Lena at the store told me it’s my fault I did not show up on time. They did not bother to call me - driving 45 minutes to get there suggesting that they were about to call me in a few minutes ( they were waiting for the 15 minutes window to get over but ALAS! The customer showed up well within that time frame). It’s only when I walked in is when they tell me on my face as if it’s all my fault that I believe is there way of saying it’s my fault that I showed up when they were in no mood to do the service because the stylist had to go to celebrate her Mom’s birthday and the manager also thought it was a valid excuse to turn away the customer who has a prebooked appointment from two weeks ago and that was confirmed by them the previous day- I still have a recording of their voicemail. I am flabbergasted at the attitude in today’s world where customer service means accountabity and responsibility towards your customers and especially such old patrons. I truly believe it’s not their problem anymore or concern at all. They are in their own world of its their way or the highway and that way is the WAY OUT THE BIG RED DOOR- the best way they know to treat their customers that too such loyal ones.And this was not the first time, here’s more:The last time 3 weeks ago in October, I went there for the same services but my service time was cut short to accommodate someone else with the same stylist while I wasn’t happy with the hurrying attitude that they showed me just so that they could attend to someone more important than me. I spoke to the manager that day- Pietra who seems to not be bothered at all. I think they have too many clients to bother about one. I’ve complained 4-5 times to their same manager for earlier and more recent scheduling issues and service quality concerns but everything seems to fall on deaf ears. I sent emails to their Corporate but no one is bothered to even respond. The most important aspect in higher end service businesses or retail for that matter is the level of expectation for service quality and that it the last thing on their books right now. The new attitude is service to the employees more than the customers. Let me remind them- it’s the customer that’s making your business run not protecting your employees when they are NOT DELIVERING what they are hired for.Their Manager LENA, later told me-“I was frustrated with Heidi but I took it out on you because I could not help it”. Well Hello! I am your customer not a punching bag and I’m not your spouse or family you can take your frustration out on.So it’s adios Red Door for good instead of feeling humiliated and paying you money to do so as well. Well, All I can say is GOOD RIDDEN. .