From my first visit, Charles was an amazing! He was very knowledgeable and courteous, could not recommend him more highly for any cutco services.He answered all my questions, and the store is very convenient for knife sharpening.
What I was told is buy more so YOU can save money. I needed info to see if there would be any items reduced sometime soon. The attitude of the salesman was buy or dont buy. If I buy more items it will be from another supplier.
Absolutely horrible service. They claim they have a lifetime warranty, it’s a lie. We broke a tip off my longer butcher style knife I drove 30 min to their location dropped it off. To my surprise instead of replacing it they filed it down to a steak knife size and still left the tip bent. I asked the guy this is your warranty??? He said let me get that replaced for you. Two weeks later they call me and tell me it’s now a steak knife not replaced filed down again!!!They are liars, here is what you do. This is what I did:1. Go to BBB and file a complaint.2. Go to Texas AG online and file a complaint for false advertising.Don’t let them treat you like a fool and drive back and forth 4 times to have a butcher knife made down into a steak knife !!
Beware of this pyramid scheme/multi-level marketing company. They prey on inexperienced and naive high school students and college students. Despicable and predatory practices. Read google reviews about this pyramid scheme.Response to owner: Vector Marketing = Cutco, I have the right to warn other people of your pyramid scheme. I do not want young adults to fall into your employment trap. I can understand that youre denying it and trying to do damage control, but I will not stand for your predatory practices and multi-level marketing schemes. I like how your response is also an advertisement for your company. Sad sales pitch
Great shop, great owner, very knowledgeable Cutco rep. Prices standard, but the support is worth paying for. Not only do you get a knife witha lifetime warranty, they support by sharpening and trueing the blade. We have knifes and scissors from 1990, all brought back to factory specifications. He went well beyond and sent some back to the factory in New York, they were like new. They still rule the kitchen. Thanks!
Tidy, knowledgeable staff great product
Love their forever guarantee on their products . Great as gifts . Cooking demos are good to attend to learn how to use the knives
Anyone looking for employment at this company...do not waste your time or gas. This company does not rate one star. The company and management are a joke.
What a disappointment. We went there today to get our old set sharpened and to buy a new set of Homemaker plus 8 in red. The employee never even acknowledged our presence. He was too busy shooting the breeze with some other guy while we stood 3 feet away for 15 minutes. He never even glanced our way, not even to say be with you shortly. Well be choosing another brand.
All of the Cutco knives up close and personal like.
The staff is friendly and knowledgeable.
The Owner needs to contact me now