The Ice cream tasted old. Ordered Rocky Road ice cream but it was missing ingredients or just wasnt mixed well. Price of product on the high end. We went to grocery store and for the same price we bought each a tub of our favorite ice cream and went home. We Loved coming to Baskin-Robbins for their dollar scoop Tuesdays but not sure if we will be back anytime soon.
Took grandkids for dessert
Great service. Ice cream was good. Used a T-Mobile coupon with them. I would come back again.
I mean, they cant go wrong with scooping ice cream. Just need to work on customer service. The man who works there isnt warm and friendly the 2x I was there. I ordered my stuff and he acted as if he didnt want to be there and I was I was inconveniencing him. You can go there for the ice cream treats, etc. Just dont expect any warm and fuzzy feeling or any Texan hospitality here.
The best ice cream sundae I’ve ever had in my life. Made by the Asian lady.
The man who works Sundays has absolutely zero customer service skills. No enthusiasm, no eye contact, nothingI will never go back there.
Best customer service ever! Patrick was so patient with my order for my daughter’s birthday and he was flexible with any of the changes that I asked for. He made the cake exactly the way we wanted and made my daughter’s day! All her friends loved the cake. Thank you so much!!
Great ice cream
Ice cream is great. Service was not so great. The Asian lady working seemed as if she wasn’t in a great mood. Didn’t receive a welcome or anything. When it was time for me to order she just stood there looking at me until I spoke. She also coughed and wiped her mouth without washing hands. Also played with hair around open ice cream. I asked for pralines and cream and she gave me buttered pecan. After I told her it was the wrong ice cream, she huffed and put the cup on the back counter and fixed the correct cup of ice cream. After she finished she put the ice cream that was sitting on back counter for a few minutes back into the ice cream container with the others. Needs proper training on sanitation. Will not be coming back.
Extremely rude employees and want to argue with customers. The 2 girls working tonight 9/22/19 need to seriously be taught customer service skills or not work in the industry. Will be calling manager and corporate tomorrow to lodge formal complaints.
Just got the med. Mint Chocolate Shake... its da bomb 👌👍💣💥, and the woman who made the shake was nice hope she served yall with respect as she gave me. And I would go there again someday.
Lost in translationI ordered a double cookie sundae which comes with three warm cookies, two scoops of ice cream, and one topping IN A BOWL. Instead I get the ice cream and cookies wrapped in cookie paper. I was confused but went along with it. When I inquired about my topping the lady who made this catastrophe of a sundae whispered to the cashier, Charge her for the topping. Hearing her say this I asked her why would she charge me for something that came with it and pointed to the menu. The whole experience was frustrating and left me very dissatisfied. I am very articulate so if there was a misunderstanding in my order it should have been repeated and I would have gladly corrected it. I do not plan on visiting this particular one again.
I’m giving this place a 5 because the ice cream is so damn good ... especially pecans pralines and creme .. I wish I could give it less based off of rude customers and just a small place with hardly any room to move around to see flavors when a crowd comes in then people start staring at you like you’re taking long
Best ice creams ever! My fav from childhood😋
I love ice cream!! I order ice cream cakes for my office every few months. The cakes are amazing, everyone is excited to have them and the staff is so helpful and polite!!
Just love this brand. And specially parline and cream. Definitely a Must taste. But the crazy one is the candy floss.
They have good ice cream but not enough flavors
I don’t really know if the guy was tired or not in the mood totally understand. But he was very unfriendly.. Ice cream amazing though
TERRIBLE customer service. I walk in and both employees say nothing. Even after my purchase not a thank you or anything. Older lady just walks away with her head down .
This place is horrible and they have extremely small servings compared to other locations on the Westside of town. The owner is just as simple as the days are long. We had to ask for spoons, napkins and they couldnt place the top on a three scoop serving. They gave it to me and walked away. Literally! I asked just to dump it in a pint container and they acted as if they couldnt understand me or spoke English. Ill never patronize this location ever again.
I was very particular about how I wanted my banana split. The gentleman didn’t even blink an eye and made it exactly to my specifications. Perfect and friendly!!
Been here since I was a kid always good. Nice staff
This is a well location. Seems like it is a family affair, and they are super nice. I definitely recommend it!
The best place for a cold treat!! My favorite us Baseball Nut!! Banana Royale
Its a baskin robbins. Consistent with the other BRs. Thats a good thing.
Store team member was super helpful and patient. Got the right size and flavor cake for a bday party.
The service at this location was terrible. The lady did not greet us when we came in and the scoops are very small. I ordered a layor sundae that was so small and had about 7 nuts on top and I paid extra. Will not go here anymore
Great place to stop with your children!
Nice location, good ice cream but expensive and my 4 yr couldnt help to comment that it stinks soo bad she almost threw up. Im pretty sure she was being dramatic but it did have its own scent.
More flavors than you can eat in one sitting
Always satisfied - never been disappointed at this location. And its right next to blockbuster if you want to grab ice cream and rent a movie in one stop.
I love their food and it is always quite.
It has 31 flavors of ice cream that are incredible and there are really good service men!
Great service, very clean great icecream
In love with the chocolate shakes
Hubby and I both had a shake. Yummm.
Praline pecan and cream is the best!!!
The food was yummy and the service was good.
Its good my daughter likes it so why not
I like the ice cream cones and cup and the Snickers ice cream
Friendly staff, good ice cream.
This place is amazing!!!! Best ice cream Ive ever had!
Horribly small serving sizes... hot fudge sundae had about a teaspoon of fudge.
Popular place, friendly staff
Makes an amazing snickers shake
Very good place
My fav ice cream!!
Hadnt been in for a while. WAY OVERPRICED.
Good service
Everytime I go there I get over charged.
Friendly staff, delicious ice creams!
Amazing ice cream
BEST ICECREAM EVER
Fresh ice cream
Its aight.
Clean and busy and good service
Always a Winner
Ice cream!
Delicious! But Braums is much cheaper.
Yummmm