Della Honda has been our families go to place for cars for over 11 years. More specifically, Ben is our go to salesperson. We have purchased 4 odysseys, an accord, and a pilot. Ben is very personable and aware of how to interact and listen to get you the perfect vehicle. Within 2 days of our last purchase my mother also went to buy a new CR-V. Compared to the other local dealerships Della Honda is the best!! Purchasing a car with Ben is a very easy, fluid, and reliable.

I recently purchased a certified used car, with the help of Ben Bradford. He was super helpful, and patient. I had very specific wants in a used vehicle and his dedication and attention to detail helped get me into the exact car I wanted. Ben also answered my many questions regarding the new features on the HR-V. Fantastic experience, would highly recommend him to anyone looking for a new car.

Rob and the team were great in the purchase of my used Crosstrek. They listened to what I wanted in a vehicle and the payment was less than I expected! Always a pleasure to work with the Della team!

Top-notch purchasing experience from someone whos purchased way too many vehicles in his life. Ben Bradford was efficient, polite and beyond helpful in the purchase process along with fully versing us on all the features of the vehicle. The showroom and bathrooms are spotless as well. Excellent experience!

Great overall service, prices and experience! Thank you so much! Best dealership Ive been to!

My wife and I just purchased a 2021 Honda Passport and we couldnt be more happy with the vehicle or the service we received at Della Honda in Plattsburgh. Robert, Chris and Stephen were each a pleasure to work with. They made sure everything was taken care of ahead of time, so when we arrived, all we had to do was sign and ride off into the sunset in our new vehicle. But not before Rob took the time to go over each feature with us and personalize the vehicle settings to our liking. This was hands down the best car buying experience weve ever had, and we will absolutely be back for our next vehicle!

I am very happy with the transaction at DELLA Honda in Plattsburgh. The price of the car was at MSRP which considering the circumstances with the pandemic is reasonable. Some dealers make the long-term strategic mistake of jacking up the price above MSRP but management at DELLA did not do that. The salesperson, Leisa, was friendly and she did not hesitate to pick me up at the ferry on time. The financial transaction was quick and to the point. I was in-and-out in 1-1/2 hour with a new car. Unless I am buying a new car, I try to avoid dealerships, but this was a positive experience.

I’ve been a loyal Della Honda purchaser since 2009 with my first CRV!! Ben Bradford has been great to deal with all these years and just one of the great reasons for me to keep going back!!

Rob and the Della honda helped me throughout the entire process. The process was easy and they guided me through every step. Highly recommend!!

We have had nothing but great things to say about our salesman Ben Bradford, and of course everyone that works at Della. We are on our second pilot, I have a CRV, MY daughter has an Odyssey ( after owning a CRV ), my other Daughter now owns a Pilot ( after owning the Clarity ) . All these vehicle were purchased at Della in Plattsburgh and the salesperson for all of them was Ben Bradford. When we are ready for a new vehicle, we dont hesitate to turn to Ben . He has been there for us 100% .

I dont like to waste time, and Caleb helped me to find what I was looking for quickly and easily. I drove my new car home the same day. This was despite several challenges such as: I am fussy about what I drive, and I had recently moved back to the USA after several decades abroad. Caleb listened to my requirements and made the experience easy and enjoyable.

Della Honda and Jerrod were great. The CR-V we wanted was hard to come by. I worked completely on line with several dealers to negotiate the car. Della came up with the best financing and was really easy to work with. The actual purchase was straight forward. Everything was exactly as they said and the paperwork was easy and organized. Super easy buying experience with no pressure.

We are currently on our way to Florida and we are extremely grateful for solving our problem with our 2014 Honda Accord. As it was diagnosed, the starter was replaced and now works perfectly.Thank you all and we are extremely grateful.Ron & Joan Bradley

I have been going to Della for the past 12 years, and work with Ben Bradford on all my cars. The service, the knowledge, and the willingness to go the extra mile, I cannot wait for my next car with them.

I contacted Della Honda to trade my vehicle in for a new 2022 HR-V. I am beyond impressed with all communication I had with Caleb Monette from the start of the process through leaving in my new car. Caleb was friendly, kind, and incredibly helpful! I felt comfortable and taken care of at Della and highly recommend them.

Wonderful dealership to deal with. We told them what we were looking for in a vehicle and what our price range was. A previous dealership tried to push us into a vehicle we knew we couldnt afford, and when we stuck to our budget, we were written off. Jesse was a godsend after the previous dealer. He stayed within our budget, and more than exceeded our expectations with the vehicle he matched us up with. When we contacted them to start searching, Tiffany reached out and was in constant contact with us, regarding our purchase. I would recommend this dealership to anyone looking. Wonderful experience, and I will be returning for all future car purchases.

Over the last twenty years I have only had my automobiles serviced by Della Honda. Coming from a big city like Los Angeles, finding an auto dealership that displays heightened integrity in how they service their customers, and quality performance in how they service their products is not something to take lightly. The flexibility and genuine concern the Service staff (Caitlin, Jason, and Kyle) exudes has always been very much appreciated, and one of the main reasons why Ill be back.Della Honda in Plattsburgh gets my highest recommendation!!!

Sure this place is awesome if you like having the price of the car you made a deal to buy raised $5000 last minute even though it was priced on their website according to the deal we made. I’ve had some experiences at many dealerships but never this crooked.

Anthony Campbell and team are fantastic! After realizing I bought my car without a roof rack I needed, Della Honda got me right in to install one. The entire process from the quote to the scheduling to the installation was seamless. Anthony makes everything so easy. The team even noticed I was out of windshield washer fluid and filled it up for me! They are the best!

It’s been two days in my 2015 CRV and it’s been the most fun I’ve had in a new-to-me vehicle, hands down. I feel like it was made just for me. Jerrod and the team made the sale seamless and I can’t be happier with the deal. Thank you, Della Honda, for making this experience one that I would not only repeat, but highly recommend!

Purchased a new 2021 Pilot from Della Honda last week. This was definitely the best auto dealer experience that I have ever had, and at last count I have bought over 30 new cars in my lifetime. From initial email and phone contact through to final paperwork and delivery the process was seamless. Our sales representative Ben Bradford and all of the staff that my wife and I interacted with were polite, respectful, efficient and competent. Furthermore, there were no games in the pricing or “add ons” that happen at some dealerships. Price was MSRP plus delivery with complete transparency. We will not hesitate to return to Della in the future, and highly recommend them to anyone looking to reduce the trauma of a new (or used) vehicle purchase. Thank you, Ben!

First of all we are from Tupper Lake. I had to pick my wife at the Airport on Sept. 30th. We had lunch then started home. I had a problem with the car at a light. So I stop at Della Honda. The young lady that helped us (Caitlin) went above and beyond. She got us a rental and we were on your way in than an hour. The car was fixed that day and we picked it up the next day. I would like to thank all the staff at Della Honda for their professionalism and promptness to our problem.

It was time for my oil change & Tire rotation. Jason is always there to welcome me w/ a smile. He is always helpful & in full knowledge of things, everytime I have a question. The service people did an awesome job too & thats why I always come back for services on my car. Thank you.

Went in for 1st maintenance check, had a good experience as usual. Staff was super friendly, knowledgeable, and on top of their game. Everything was explained, and all questions answered in a professional manner. It is a pleasure to do business with Della.

Robert Kerner made our car buying experience amazing! No stress, no high pressure sales tactics. He made us feel like part of the Honda family right away and for that we thank him and if your in the market for a new or used vehicle he will take great care of you. Thanks again Robert

Just bought my first Honda. Leisa is OUTSTANDING! Everyone was super nice. I had long avoided doing business with Honda in Plattsburgh but with new management - I see a HUGE difference. Very very happy to have gone there. Leisa put me in a great car and worked well with us so we were both pleased with the final price.I just might be a life long Honda owner. :)

Yet again! An excellent Della dealership. Thanks for everything Jerrod and team. You were kind, respectful, and fun. You worked with me as an individual. You offered me a great deal, that I couldnt pass up!!! I love my new car 😃😊 Highly recommended!!

Terrible. Manager says my 2016 ford focus 2.0 4 litre is only worth 500. Says the turbo needs to be replaced. Im still looking for the turbo thats not equipped... some one finds me the turbo please let me know. Somehow it walked away before it left the factory.

Jesse was amazing! He kept me updated through the whole process. If your looking to purchase a new vehicle, I highly recommend going to see Jesse, you wont be disappointed.

By the time I arrived at Della, Jason had everything lined up for me to purchase my Pilot. Jason was great, he answered all my questions and everything went smoothly.

The service center is great and Jerrod was so helpful!

I made an appointment to have some work done on my car. I was told that it would take 1.5 hrs to complete. I arrive earlier than the appointment was scheduled for, over three hours later and a half hour after the dealership closed my car was finally done.

Were very pleased with our purchase of a Prius Prime. Zach was very professional and pleasant to work with. With a little assistance from technology, Mitch helped make the dreaded signing of paperwork easy.

LOVE DELLA Honda in Plattsburgh. The entire team was awesome. Drove home my new 2021 Honda Pilot EX-L on Friday. Thank you Ben, Trudy, Wayne and Steve! Love it!

Leisa and the team are truly amazing! They treat you like family not just a number! When you think the odds are stacked against you they pull through! Thanks again and look forward to seeing then in the next couple of years 😀

In and out no problems. I scheduled an oil change, they recommended additional services which I declined and got the job done. No high pressure to get door hinges lubed or services I can perform myself. The price was in line with the quickie oil change places and I feel better having dealer techs working on my car than quick lube guys.

The service department at Della Honda usually provides exceptional maintenance and repairs with no complaints. We have been having our vehicles services there for years. However, when we as a customer ask for the tires to NOT be rotated and they are, this is unacceptable.

GREAT Experience at Della Honda--Jason was the BEST sales person ever....love the car!

I have been going to Della for years for service on my civic. They provided great service and never pushed me into something, always worked with me, etc. so when it was time to buy a new car I decided to go through Della. The experience wasn’t bad for a first time car buyer but I will say it was confusing. I had to ask several times what the final monthly payment was...and then was told the day I arrived to pick up the car. There was a lack of communication after the first day. Basic things were not explained or told and I had to reach out constantly about specifics regarding financing. Lastly the day that I picked up my new to me vehicle it wasn’t cleaned. I expect the car to show previous ownership when I was test driving... but nothing was done to clean the car when I actually picked it up. Della’s service department I recommend highly but I’m hesitant on buying from them again due to the lack of communication and organization when compared to the service department.

2019 CRV wouldn’t start in early March, necessitating AAA to jump start. Made an appointment a few days later to have the battery checked out to make sure there were no lingering issues. They found some battery degradation so they replaced it since the battery was still under warranty. Service was quick. Would definitely recommend Della Honda in Plattsburgh.

Great looking car and prompt service. I worked with Alex, and he was able to get me in the vehicle the same day. My only complaint was that I couldnt haggle much, but he was just doing his job.

Everyone was very friendly and service was completed quicker than I expected.

Brought my late model car in for an inspection; surprisingly it failed. Not due to mechanical issues, the on board computer had shut down and system conditions failed to report.Kyle at Della Honda helped me through this event and gladly retested the car after a few days of driving. I was squeezed in for an Inspection recheck which saved me the expense of another trip to town.Nicely done and truly appreciated.

Quick and courteous service. super friendly knowledgeable staff. Absolutely no pressure to buy. Very pleased! Would definitely go back in the future

Sold a 2015 honda pilot needed some work had to hassle a bit but they went good for it.

This was the second Honda dealership I was manipulated by, and it will definitely be my last. Do yourself a favor and go in knowing it will be a waste of time or just don’t go at all.Went into the dealership late on a Friday afternoon, had a great conversation with one of the more senior salespeople. They stayed late and we did the whole shebang to sign the paperwork and put a deposit down. I was coming back the following day and was even willing to drive 2 hours to get there and was told all I needed to bring was my co signer and that I most definitely would be driving a new car home tomorrow.Walking into the dealership the next day I was immediately told I was not going to be able to get the car due to a small but crucial oversight on Honda’s part. I was then made to wait around for an hour while they “worked some magic” which was asking me to take out a very large loan for a young person instead of a lease. I was beyond crushed, disappointed, let down, and disheartened that for the second time I was being jerked around by Honda. I was told I could always come back but as I was on vacation the only thing I ended up getting today is knowledge to not trust any dealerships.

Recently purchased my second vehicle from Chris Saroj at Della. Very happy with my purchase. Loving my new (to me) pilot! 😃 🙂

I worked with Jerrod to trade in my old vehicle and purchase a new one, him and the rest of the team were fantastic to work with, low pressure and worked hard to get me a good deal and great rates! Couldn’t be happier with my experience!

Excellent customer service. Bought our 2nd minivan from here. We appreciate how great you guys help our family.

Bait and switch. Set up a 1030 appointment for Saturday and arrive at 1015 after driving a hour and half. They said sorry we sold that car this morning! But we have a black one here that we could sell you! I told them the day before I wanted white, black is not white. Wasted 3 hrs and $20 of gas. Big waste of time and money.

Jason was very attentive to our needs. Although a very busy day when I went it, they still made me feel like a priority.

We were 100% happy with our experience at Della Honda, purchasing our new Clarity. Jason was great, as were the other folks with which we interacted. Super happy with our new car too!

They did an excellent job. Great personality in service department.

The service Department at Della Honda has always given me prompt and friendly service and they always tell you upfront what that service involves and how much the charges will be. Also, their waiting room is clean and comfortable and the staff are all very friendly.

I never have any issues when I visit DELLA Honda for service on my 2015 Civic. Kyle was my service rep this time. He was courteous, respectful, and helpful. Much appreciated!

Service Department personnel were friendly, courteous andprocessed initial paperwork quickly.Vehicle was routed to Service Bay very quickly and workwas completed in a quick time frame.Very nice visit to Della Honda.

I can not say enough on how great my experience was working with Mike @ Della Honda! From the test drive on a Saturday afternoon before closing to the signing of papers with him and Steve, the process was smooth and easy! Highly recommended!!!!

Leisa was wonderful! She considered all of our requests and delivered everything and more! Never did we feel pressured! We were months deciding whether or not to trade our previous Honda and during the long process Leisa was so patient! She allowed us to proceed when we were completely confident and ready! She was very responsive to my many texts! Leisa made us feel comfortable and at ease! Wayne and Steve were also a pleasure to work with as the deal closed! We will definitely be doing business with this team again!

My visit was great. They worked really hard to get me into a vehicle.

Always good service.

The Service Department at Della Honda is one of the best I have ever been too. I really appreciate the extra time Caitlyn takes to explain things to me. I have been extremely happy with their service. I wouldn’t go anyplace else.

Special thanks and shout out to Liesa,Steve and Wayne for yet another great experience at Plattsburgh Della Honda !!! everything went flawless on my 2nd Ridgeline purchase, a 2021 RTL-E. I couldnt be happier with the personalized service that they all gave me. Will definitely recommend you to anyone looking for a no pressure, relaxed auto buying experience. I also will definitely be back when the time comes to trade in again. oh and the Red rocks !!!💯🤘😎🎶

I’m very satisfied with everything for my purchase of the Honda HR-V

This was our first time purchasing at Della Honda of Plattsburgh. Our salesman Jerrod Olsen was friendly, helpful, and available to answer any questions at any time. From start to finish, this was THE MOST POSITIVE CAR BUYING EXPERIENCE WE HAVE EVER HAD IN THE LAST 20 YEARS!! I cannot say enough good things about Della, the salespeople and finance manager. We have already recommended them to family and we will certainly be back in the near future to purchase our next vehicle.Thank you so much, Jessica Gilmore

My relatively new CRV and I were treated well for the oil change and check up. The service coordinator was helpful and informative. All in all, a very good experience...as usual.

I always have a Positive experience with della Honda service department.As long as i continue to have good experiences with their service department i will continue to buy my cars from them.

Over the years we have purchased many Honda vehicles from Della Honda. We always go right to Ben Bradford for the sales transaction. He’s very trustworthy and pleasant to deal with. We’ve loved every model Honda we’ve purchased. I highly recommend buying from Della Honda. We love our new CR-V!!

Just an overall great place to buy a car.

Usually never have an issue but this time I had a longer maintenance repair to be done and a start/stop button repair as well. The button part didn’t get ordered so I had the option to leave it overnight or schedule three weeks out.

My husband and I worked with Heather Garrow to get my CRV Honda. She took time to listen to all my needs and find something that would fit in our budget. She was able to get our vehicle to us quicker then was first expected. She was very friendly and pleasant to work with.

I arranged the appointment online where the menus guided me through the service options. My Maintenance Minder: had come up on my dashboard so it was pretty clear what needed to be done.The service department was ready for me and got me in early as I arrived early. They were finished with my car in the time I expected and I was back on the road quickly.The oil level check light was reset and their thorough multi-point inspection report showed my car was in great shape.I will use this service again even though its a 90 minute drive for me.

OUTSTANDING ownership experience because of the people who work atDella Honda of Plattsburgh! Honda makes a great automobile that is veryhigh in quality, the folks at Della Honda make it an easy choice to own one!Give them a shot to earn your business!!

Always a great place to do business. The service department is top notch and I am always in and out fast enough to be good.

I have been dealing with Della Honda of Plattsburgh for many years.They make it simple to lease with them.They are great!

This being the first oil change that my car ever got, it was important to me to go somewhere I trust. The first time I brought my car they advised me I didnt quite need an oil change yet. Coming back a second time wasnt ideal but that wasnt really a big deal. I didnt wait that long while my service was performed. I plan to go here for all my car repairs/services. Where to go and what to do when I first intentionally went fir my oil change, I had to go into the sales floor and ask.. I guess maybe they assume youve done this before. The second time I was shown around and told I was free to roam. Covid stopped coffee, that wouldve been nice as it was so early but thats out of everyones hand. Overall was pleased.

Our sales rep Jason was great and the finance guy Steve was great. No pressure to get things you dont need like other dealerships Ive dealt with. It was a no hassle buy.

Della Honda in Plattsburgh NY is the best! From purchasing my new Ridgeline in July to my recent Oil change/tire rotation... staff is 10/10

Della is a five star dealer and I am not an easy grader. I live in MA, 250 mils from Della. The 2020 CRV Hybrid I ordered from my local dealer could not be delivered because factory shut down due to Corona. Via the web I found the car at Della. Negotiating the deal, including the trade in price via email was straight forward, fast and fair. Della had to jump through several hoops to help me get the car registered in MA so I could get plates to go pick it up. There were very helpful and efficient. Rob was excellent. I may drive 250 miles to buy my next car from them. Best dealer I ever worked with.

Rob Kerner, the salesman that worked with me was excellent. I still had his name, Honda Rob, in my contacts from 2 years ago when my son bought his car from him. He was the first one I called when I totaled my Subaru in VA. His customer service skills and how he relates to customers is excellent. He made me feel at ease with him and he was able to get me the lease that I wanted. He sat in the car with me and set up all of the functions in the car as I wanted them and demonstrated while explaining how to use them. He accepts texts at any time, how do I get the remote starter to work? I should have taken notes? I told him, He texted back right away to tell me how to turn the car on with my fob. Im sure he was watching football, it was a Sunday afternoon! after all! I would certainly recommend Della and Rob.

I hope Leisa and Steve are always with Della Honda because I will NEVER willingly buy a car from anyone else. Knowledgeable, honest, kind, all around good people.

Got me in and out pretty quickly. Wait times predicted were accurate. Staff friendly

Excellent service. I am very happy with the way they took care of my car. I would highly recommend to anyone. Will go again.

Very pleased with my service appointment. Service dept. was very friendly and professional. People in the waiting area were well spaced and coffee and snacks were available. Explanation of results of service was very thorough.

Wow, I was really surprised at how much they appreciate their customers. I had heard from people that they were shady. Let me tell you that is NOT TRUE. They do all they can to answer any questions and to resolve any problems. I have purchase new car from other dealerships in my lifetime but never treated as so important as they do for there customers. All you have to do is stop in and check them out for yourselves. Make your own view on how they do business. Next auto purchase check with Della, I think you will be very surprised and satisfied.

I am a very difficult customer because of my busy schedule and delayed communications. Matt took great care of me and stuck with me to get my vehicle.

Overall, a very positive experience. They were frank and cordial.The price was reasonable.

Excellent Service.I had a routine oil change. The scheduling of the service was easy.The service was done in a timely manner.The waiting room is very comfortable. I would definitely go back.

Thanks to Rob, Wayne and the entire team at Della for their service and dedication to the people they serve. This is my 3rd vehicle from them and I wouldn’t go anywhere else.

Efficient and courteous service from Ben Bradford. He was able to arrange a good price for the vehicle I purchased.Would highly recommend the dealership and its employees.

Service was exactly as scheduled regarding work performed, cost, and time. I would not hesitate to return for future service, and would recommend Della Hondas service to others.

Although the representative was courteous and friendly, they failed to resolve the issue with our car.

Solved our little issue and very quickly! Always friendly too!

Great experience! Helpful and knowledgeable

We had a great experience buying a new SUV!

The service at Della Honda in Plattsburgh was great and Caitlin helped me throughout the process. I will return for all my service needs on this Ridgeline.

I had the most wonderful experience! Love my New Rav4! Thank you Jarad Rabideau!

Great customer service! Jason listens to what I needed and wanted in a car and respected my price range as well! Couldn’t be happier with my new Honda!

Car died, and Della was able to fit us in in their schedule. Thank you.

Best service around

I highly recommend Della Honda for those looking to purchase a vehicle. I also highly recommend my sales consultant, Jason Lavarnway.I purchased a new 2020 Honda Odyssey at the end of November, 2020. From the moment I walked in the door to the moment I drove my new vehicle off the lot, my experience with Jason and the other members of the staff was fantastic.Background: I was very much interested in the Honda Odyssey for my next family vehicle. I had been researching the Odyssey and competitor minivans for awhile. After reading many articles and watching many videos online, I was pretty sure I wanted to go with the Odyssey. However, I was undecided as to which trim level I wanted. I reached the point where I needed to actually sit in the vehicle to know for sure, so I paid a visit to Della Honda.My experience: I walked into the showroom and met Jason Lavarnway. Any nervousness I had been feeling was quickly dispelled by my interaction with him. We sat and talked as I shared a similar version of the background above. I explained that I was interested in either the EX or EX-L version of the Odyssey. Jason discussed the features with me, and then left to bring an EX-L for a test drive. He patiently showed and explained the features as we walked around and sat in the van. He was very knowledgeable, and he was able to explain the features in a manner which was easy to understand. I then took a test drive. Upon my return, Jason discussed some more features with me, and was able to succinctly explain the differences in the EX and EX-L. We then continued talking inside. The information I received confirmed all the research I had done, and I was now ready to make a decision. I requested prices for several of the Odysseys in stock. The offers were fair, and I selected the 2020 Honda Odyssey EX-L.Throughout this entire process, Jason was wonderful to work with. He was friendly and knowledgeable, but never pushy. He was very honest when discussing the features of the various Odysseys, and he genuinely listened and responded to my questions and concerns. When he returned with the various offers I requested, he allowed me the time to digest the numbers and make a decision. Jason was a great facilitator of the process, allowing it to move along at a pace comfortable for me. He was the complete opposite of all the stereotypes you hear about car salesmen.The finance side of the car deal was also a positive experience. There were no surprises between my initial offer and the final paperwork. There was no attempt to pad the deal with bogus fees. The Out the Door price quoted to me by Jason was truly the Out the Door price.In summary, I would strongly suggest checking out Della Honda if you are looking for a new vehicle. It was a comfortable yet professional experience. I was well treated and I am highly satisfied. This will be my first stop in a few years when I am ready for another vehicle, and I very much hope to work with Jason Lavarnway again.