Fantastic experience and lots of extra customer service! I went to get new service and a phone for my son. Found out that the phone he wanted was not in stock. Scott went out of his way to phone multiple stores to find it and then proceeded to drive almost 3 hours round trip just so my son could have his phone the next day. He then took the extra time setting it up and hooked me up with a Galaxy watch which he also spent the extra time to setup. This review could be super long giving all the detail but Ive been to this store 4 times now and always had a great experience with their super staff. T Mobile should recognize this store as the best and give them all a bonus!

I have spent alot of money at this location and TMobile. I bought 2 Watches Samsung and 1 of them the dial popped off the top other then that works great. I took it in to find out I did not have insurance on it. When I buy devices from T-Mobile electronics I always get insurance on the item. I asked if they offer insurance when your buying product and Manager stated yes. For some reason I felt when I was going to store and thinking when I bought watches they never asked if I wanted insurance. I would have figured he might have offered to fix it or even maybe send it in and I would have paid for the repair but he brushed me off said cant do anything. Guess Ill brush TMobile off and no longer buy there product and shop around switch providers.

The T-Mobile store in Pleasant Grove is horrific. First off its a 3rd party store and there staff dont seems to be trained well on things like the corporate offices. I had received a quote for $400 if I traded in my phone for a newer phone(this was done at a different location, but was submitted and accepted though the T-Mobile portal). However, the Pleasant Grove location would not honor this offer or help me at all. And told me Id have to go back to the original location I was helped at. Which was faults, they should have been able to do it. SHORT STORY: I will NEVER be going back to this location again.

Scott and his whole staff were justWonderful to work with!! Please, what ever you do.. The only T mobile store to to is: T MOBILE in PLEASANT GROVEAsk Scott!! JUST LOVE HIM...

The service was excellent. The assistant manager that helped us was amazing and so helpful.

Had a phenomenal experience with this store. My 79 year old mother needed a new phone so we went here to get her set up. We were met and helped by a woman named Ana who treated my mother like her own. Ana was friendly and extremely knowledgeable about the options and how to get the new phone set up in lightning speed. I cant say enough about how good this experience was compared to what I was expecting. I am even tempted to switch my own service over from AT&T to T-Mobile because of this experience.

Ana was very knowledgeable and was exceptionally helpful with getting my parents set up with their new phones. She was very helpful in getting their numbers ported and making sure everything worked before we left the store.

Busy, Raphael, appeared to be new, very little insight, caused me a great deal of setting up my phone, he had 0 insight on what he was trying to do. 0 stars for Tmobile

Amazing customer service! Everyone was so helpful, patient and kind. This team rocks! 🎸🤘🏻

Super great store the whole team works together well. Lots of new faces and a huge change of attitude. Definitely recommend coming in.

Tyler was so great he got us a deal on a phone and also helped us out with an awesome promotion. Truly a great guy. He definitely needs a raise.

Tyler did a phenomenal job! He is a lifesaver and fixed everything. After three failed attempts with customer service, he was able to add a line and apple watch to my plan. This store is awesome!!

T Mobile had the best customer service! I went to this store to add a new line and take advantage of the BOGO. Arlene was incredibly patient and knowledgeable and sweet. We had to port over a number from Verizon and it ended up taking SO long due to the account owner from Verizon not being able to get the port over info. Like almost 2 weeks. Arlene was so patient through the whole thing and made it so easy. I will always come back to this store!

We went to Pleasant Grove after a frustrating expirence in American fork. I was just about ready to switch carriers entirely after we left american fork, but the PG boys saved it. Tyler and Scott are great and we will absolutely be seeing them again, even though its a drive. The level of professionalism, knowledge, and courtesy is unmatched and exceptional.

Since we have joined T-Mobile our account has never been setup correctly and after two visits in person at a store the situation is still not fixed and I am told that credits for the incorrect bill will be given after two years!! This is ridiculous and I am seriously thinking I will not be with them after our phones are paid off in the two years!!

Arlene at this location helped me with my phone problems today. She is a great t mobile employee. Very pleasant and knowledgeable. Thanks for having her at t mobile.

Janella was amazing! She helped us set up a new phone and get all the fixins! Awesome customer service. I’ll be back when my screen protector inevitably cracks again.

Hey Tyler was absolutely wonderful!! Our family had the WORST experience at the Sandy store when buying a new phone. When we got home it didnt even work. Went to see Tyler and he fixed all our problems and told us about a promotion and we ended up getting a 2nd new phone. Tyler is very knowledgeable and friendly. Thanks Tyler!!

Been to this location twice today and can I just say I love it. Busy but worth the wait. Janelle helped us both times and manager was so helpful as well. Thank you so much. Love T-Mobile and these workers!!!!!

Came in wasn’t happy with my bill. Tyler went above and beyond and got everything worked out for me. Love T-Mobile in PG! It’s the only true T-Mobile😃

After visiting the Orem T-mobile and having the most horrible customer service experience I decided to try this store. I cant tell you the night and day difference working with helpful and competent people that know what customer service means. Arlene and Scott were helping multiple people at once and running this store like true professionals. They admitted there are some glitches since the merger with Sprint but had no problems helping me upgrade my phone fast and efficient. I was in there less than an hour. Pleasant Grove T-Mobile for the win. Sending all my family and friends there!

I was impressed with the staff at this location. Plan to go here for my next phone purchase.

Janella is so awesome! She was really knowledgeable, helpful, and friendly. She had great advice and got things done quickly without making me feel rushed.

Ana was very friendly and professional. She made the visit less stressful. Thank you!

I went into this store after having multiple frustrating experiences with customer service over the phone. Tyler helped me and did a wonderful job! I definitely recommend this store for T-Mobile customers!

I dont recommend getting any accessories there. We bought tempered glass there and had it put on by one of their workers, it was put on incorrectly. Fingerprint wouldnt work, it came off within 12 hours and then we saw that it was put on on top of the protective film that the phone came with. They wont replace it or refund us the $50 we wasted, because we dont have insurance. Wish they would warranty their own work.

Ana was the best in helping me upgrade my phone! Very knowledgeable about the phone, very kind and patient

My favorite store! Ana and Scott are the best, and can answer any and all questions you have

I love having the Jump service and getting a new phone every year! The employees here are really helpful and friendly. Its much better than other stores Ive been to.

Michael was awesome. Hooked me up with an Apple Watch and set it up for me! Also hooked me up with T Vision - Hallmark channel!!!!

We made the switch to T-Mobile and upgraded our phones in the process. The promotions were good and our network coverage/performance has improved noticeably. Upgrading phones and picking a new family plan can take some time. The Team was very helpful and patient during our two visits which involved a post purchase resize to a smaller phone. Overall this was a positive experience; much better than our last phone refresh a couple years back. I would recommend this T-Mobile location.

Great store to help out with issues. Tyler was remarkable in his knowledge with my issues. Let me know about T Vision. Recommend T mobile always. Thanks Tyler

Much better service than previous phone companies . Tyler at T-Mobile in Pleasant Grove made the switch smooth and effortless! Professional and friendly! Tyler also speaks Korean which is a huge!

Thanks for your help Scott. You are the best!

I have been with T-.obile for years. Every store Ive been to has had friendly, welcoming employees. I sat at this location for 20 minutes, and neither employee acknowledged I was there. I understand they were each helping a customer, but not to even take 1 second to say, Hi? I work in reta. Letting guests know you are aware of them is key.

I spent some time here recently working with the manager Scott replacing an old phone with a new warranty exchange. Im sure that Scott wasnt making any commission off our interaction but that didnt stop Scott from going above and beyond to take care of my every need. In the process I was able to learn about some of the newer phones and programs that TMobile has to offer. Here soon when I replace my families phones I will be coming to this location to get it done. If I received excellent customer service in this interaction then I am confident that I will during an actual sale as well. Thanks Scott!

Tyler did a great job, he was friendly, helpful and very knowledgeable! He helped us get the best deal for what we needed and wanted. I would highly recommend coming in and paying him a visit if you need a phone and want a good experience!

Very helpful and friendly. Answered all my questions.

Ana was fabulous! She made sure all of our questions or issues were all addressed or resolved!

Tyler has been amazing! Every time I come in the store, hes always excited to help and recognizes me each time.

Tyler was so helpful! He answered all my questions and was even able to help a bunch of people in between as I was doing some things on my own. He was super nice and made sure I got taken care of.

I had an awesome experience at T-mobile this morning. My phone was having issues and working with Tyler was great. He tried everything and determined I needed a new phone. He was very patient and helpful with the whole process and took care of everything including setting up my new phone. Thank you Tyler!

Worked with Tyler today at the Pleasant Grove store. Guys is great at his job come see him.

Traded in my old I phone 6s for an 11 and it was the best experience! Arlene hooked me up, she was so nice and helpful 🖤Really glad I ended up going to this location! I will definitely go back next I have phone related inquiries.10/10

Tyler was so kind and helpful today! I came in to get a new phone and he was fast and friendly!

Seems like these guys know what there doing. Tyler was great. Always want to work with him.

I was in the pleasant grove store on 01/05/2021 a and I have never been so upset at how. I was treated.Scott the manager wad very rude not only to me but to a elderly couple in looking for a phone to go witn his hearing aid.he just rudely told him to go to another store.l wad on there. Because I bought s stylo6 and the pen was broke he said he couldnt help me because he didnt fix broken phones.so I went nacl yo American fork store and Blake was do helpful fixed Mr up and apologized for ScottI w IP l neaver go to that store again

Tyler was unprofessional and was the worse customer service representative I have ever experienced. Should be fired!

I went in to upgrade to the new iPhone 11. Tyler worked with me and another customer at the same time, and we both received excellent customer care. I was in and out of the store in less than 45 minutes. Tyler made upgrading very easy.

The rep was so awesome! I thought I had to wait forever after bringing in my trade-in phone but as soon as we walked back in he was ready for us. He was very personable! We had a great experience. Awesome job! Thanks for all your help!

Hey Tyler your awesome! Excited for the new phone:)

Tyler was super nice and a huge help! You rock Tyler

This store did great for me. Between Andrea and Tyler they did in providing a replacement phone for me!

Tyler was super helpful and efficient! Great to work with

Thank you for the fast service!

Tyler is amazing to start off with! Hes very knowledgeable on pretty much everything, every question I had, I got it answered. Even though the whole new line, new phone activation takes forever he worked on everything pretty quick and efficient plus his personality made me welcomed to the store as soon as I came in. If anyone goes in the store ask for him, hes great!

Everyone that was working here were super professional, and super friendly. We activated a phone for around 45 minutes and they stayed engaged and friendly the whole time! Great visit l!

Janella was so cool and so helpful. 5 stars always. They’re so nice every time I come in and I will always keep coming to this one for all my T-Mobile needs.

Q was so amazing. Very happy to have gone into this store. And I switched from Verizon and am saving $200/mo with so many more bonus benefits. I had been with Verizon for nearly 20 years. But I just did an international trip and got totally hosed by their international plan. I checked out a lot of carriers an T-Mobile won hands down. So I feel like I got a double win with finding Q at this store. Thank you for an amazing experience and helping me find a great company to switch to.

Tyler was awesome and very patient while helping us. He took his time and made sure we got what we wanted. Thank you for being awesome Tyler. Shout out to Arlene as well for helping us as well.

Karl in PG was the most helpful person that I’ve ever met through T-mobile. He went above and beyond to try and help me with a unique situation. I could tell that he was fighting for me. That dude deserves a bonus and a raise because without him I probably would have switched our whole family plan to another service!

Fast and friendly service, thank you Arlene.

Tyler was awesome and quick. Thanks guys

Janella is awesome! She was super patient with me trying to get off of Sprint. 12/10 would recommend switch over to T-mobile and ask for Janella to help you out!

In December 2019 I traded in a phone—taking advantage of a promotion to get a newer iPhone. After one month t-mobile notified me that there was a problem with the transaction and that I was no longer eligible to receive the monthly credit. Came to this store to find out what was up and was told the store had made a mistake and entered two requests for a trade in and that when only one phone showed up the system denied the eligibility. They armed me with a phone number to call T-Mobile customer service and said they could fix it—I needed to call CS. I called and after another half hour was told I needed to return to the store, that the store had to fix it. I went back to the store was apologized to and told the their manger would reach out to me to fix it. 1 month later no call and no fix. I returned to the store . No manager was available, was told to return on the following Friday. I did so and was again told I would be contacted with a solution. 1 month went by with no contact. I returned to the store and was apologized to again. “So sorry, this is our last day open before we close for covid-19 but we will get a credit issued to you, you will be conveyed in a week or so” it has now been six weeks. No one has contacted me. I just returned to the store and Arlene, the representative that originally handled my transaction assisted me, but basically told me the same thing, the manager would contact me. December to May is a long time to work through a system error. I will update this review when/if I have a resolution.Update: store manager just called. After 4 months they now have issued a credit on my account to take care of the issue. Satisfied with the result. The time it took and number of times I had to visit could be significantly improved—that said, I understand with the craziness the last 6 weeks with covid 19. The three months before could be improved.

Hey Tyler, thank you so much for helping me with my phone. You were so patient to help me with EVERYTHING I need. Thank you!! Thank you!!

Went in last night to upgrade my phone and Karl was seriously so amazing. Super friendly and fun to talk to. Very helpful. Even though there were issues with the system and we were there longer than we expected, it was overall a pleasant experience. They are always so nice when we come in and I’ve never had a bad experience here.

Janella was awesome! Very helpful, extremely professional. The rest of the staff was inviting and friendly. I will continue to handle as all my phone needs here at the Pleasant Grove T-Mobile.

Hey Tyler thanks foff to the new iphone

2-18-21 morning shift. The woman working the morning shift was the worst customer service I have ever received! All of my needs were met when I went to the Orem 800 North location. I will never step foot in this PG t mobile if she is working

THIS STORE IS AWESOME!!! They were super helpful and talked to me while I was waiting for my phone to turn on so it was not awkward. They know their stuff and weren’t pushy at all. 5+stars.

Staff was very helpful, pleasant to talk with and knowledgeable. Took the time to answer all my questions.

Tyler was helpful he helped put my screen protector on when the Orem store wouldn’t!

Tyler was awesome! Thanks for helping me out dude.

I was trying to upgrade to a new phone at the American Fork store and there were multiple errors, employees reserved the wrong phone and sold the last one that I was buying. After over an hour they said I had to wait 72 hours to let the system refresh to be able to buy the phone. Instead, I drove to this store and Scott the store manager got me in and out the door in about 10 minutes. Highly recommend, ask for him.

We came into the store on a Saturday and had a great experience with Tyler. Tyler helped us get all switched over to a new iphone. Very helpful and very nice! This store has for sure turned around from a year and a half ago.

Hey Tyler, is the man. He did a excellent job putting on my screen protector for me.

Ok, Tyler was absolutely amazing! I have been dealing with a problem for 3 weeks and dealing with another store and they couldnt figure out the issue, I was so frustrated!! Within 15 minutes with Tyler the problem was fixed. I am so grateful he took the time to figure it out. Thanks Tyler!!!

Janelle was super helpful!She knows her way around the system, and helped us decide on a tablet and new phone. She waited for my crazy brain to get with the program.Loved her!!!.

Tyler was able to help me out today! answered all my questions and made my experience quick & easy. thank you Tyler!

Tyler’s great at his job it was a great experience

Janella was amazing! One of the best experiences I’ve had at a phone store.

Tyler was an amazing help for us today! Did a great job super friendly the whole time.

THE PG T-MOBILE STORE IS AWESOME! Bought new iPhones them, new phone plans, screen protectors and singed up for their warranty program. I cracked my screen protector and took it in and they got me taken care of in a few minutes and Karl did a perfect job! Thanks Karl!! Go see these guys!!

Tyler took good care of us today! Thanks for the help!

Thanks for the screen protector application Tyler! Looks awesome!!

Transferred all my stuff, thank you Arlene.

Arlene was great help and this store is great by helping me with my new phone. Totally recommend getting a phone here

Great customer service, went above and beyond to help. Janella and Tyler were both awesome 😊

Karl is the man! He made sure to give me all the time I needed before switching from Verizon. He saved me SO much money and educated me along the way. Ask for him or Q and you will be taken care of!

Tyler’s great! Wife likes her new iPhone . Great service. Thanks!

Had a great experience with Tyler and Scott

Tyler was so great! Definitely recommend him 10/10! Super helpful!

Tyler was on the ball with all we asked him for! We upgraded 4 phones! We love this location! They balanced like 11 people! They are great!

Arlene helped me get a new phone great customer sercice.

Ha ella did an amazing job in helping me with finding a phone that worked for my budget!

Karl is knowledgeable and very helpful. He removed a virus from the phone and fix the phone so it would charge.

Fastest service I’ve had in a phone store, Tyler helped me a lot and set my phone up great, very patient

Arlene was so amazing! Thanks so much for you help on getting my husband and I new phones!

Tyler is literally the GOAT!!!! Massive help made it so easy! Shout out to T-Mobile for being so awesome!