Staff was really helpful and friendly. Even tho they were busy they were able to make us feel welcome. Shawn was awesome. I will definitely be returning to this pleasant grove location.

Shawn the manager was punctual & incredibly patient & helpful with my 70+ dad. He helped set my dad up with the best phone & plan for him, not the most expensive. He also transferred everything from the old phone, making my dad’s life easier & therefore better.

This was my first time buy my own phone by myself and I was extremely nervous to do it but Macarthur was so amazing and really helped settle my nerves. We had run into some problems with getting the phone I had originally gone into get but instead of making me feel bad for all the trouble getting the phone had caused he was very understanding and helpful. Not only did he help more work through all of the chaos, he even helped me get a different phone that was cheaper but just as good as the one I was originally going to buy and Im extremely grateful for that. Honestly my experience here was amazing and the workers here are so great!

Shawn was AMAZING! He deserves a raise! Initially went there to get off my parents plan and start my own with my husband (who was switching providers). Shawn showed us all the different plans and pricing, and I ended up staying on my parents plan and adding my husband to it! Shawns suggestions saved us a TON of money! The 7 of us ALL upgraded to new phones. It was already pretty late, and we went to the PG store because it was the only Verizon store that stayed open an hour later than the rest. Shawn was by himself and was stayed 4 HOURS AFTER CLOSING TIME to get us all of our new phones and transfer everything over. Almost every single one of us couldnt remember any of our passwords to sync our phones over and had to reset multiple times. Shawn was incredibly patient, kind, friendly, helpful, and had a great attitude and smile the whole night. We felt so bad but are immensely grateful for him. He had every right NOT to be. He even came in the next day on his day off to get my husbands phone situated because everyone to call the night before was closed, and we needed to get his old number transferred. So many more things to say, but he went above and beyond in every little and big thing we needed. Were SO THANKFUL for him and our experience with Verizon. Shawn gets a 50/10 for me!

I was stressed out cause of my Debit Card, which every month automatically pays my Verizon cell phone bill. But I had some fraudulent charges and my debit card was cancelled out and a new one issued. I forgot to notify Verizon and my cell phone got shut off. And I had problems with my new debit card and the bank had to issue me another one and I am without a debit card to pay Verizon. I went to the bank, I got money out of my account and went to Verizon in Pleasant Grove to pay my bill so I could get my phone back on. Shaun whom assisted me at the Verizon store, did an amazing job with understanding my situation. He was very professional at his job. I have a working phone now and a big relief from the stress of this incident. Shaun---#1 and a awesome Verizon employee.!!!

Shawn and Mac are positively amazing in providing utmost customer service for our family by crossing state lines and coordinating with sister-stores. Their kindness, patients, and willingness has allowed our family continued coverage, updated devices and overall savings. They are a great team and deserve to be acknowledged! Thank you!

Its been 4 yrs since Ive bought a phone and now I remember why. Very slow service. More interested in making a sale then caring about the customers needs. Sold me a phone in another store. Then argued with me about buying a bundle to save me money. Asked me questions like do you usually make decisions like this when declining a warranty. I literally paid an extra $100 dollars so he would shut up so I could drive 20 minutes to another store to pick up my phone 30 minutes before the store closed. Also how dare you ask the sales rep to give me a nps score to his face.

Shawn, Mac, and Dez are awesome! Very friendly and helpful.

Recently switched here from T-Mobile and MacArthur was fantastic! He explained how the whole process would work with switching and was very honest and helpful. When we came in the next day to make the switch, he literally stayed like 30+ minutes after they closed while our phones were still backing up and updating.Fantastic service as well! Never switching again. Verizon is the way and is the best carrier hands down!

Shawn was fantastic. He helped fix so many issues I was having from problems caused by another store. This will be the only store I go to from now on.

I had a very good experience at Verizon in Pleasant Grove. The Sales Professional that assisted me in purchasing my phones, Reilly, I believe was his name, was extremely helpful and knowledgeable. I was nervous because in the past, it’s always been such a hassle getting and setting up a new phone. But, Reilly offered a ton of help, and he made everything go smoothly. I would highly recommend Verizon in Pleasant Grove if you’re looking to get a new phone or iPad.

I don’t think I can trust what he said. He lied that he has appointment but no one came and it is end of the day he just don’t wanna service. Well definitely not a store for people of color....

I had been having nothing but problems with the Provo mall Verizon store so I reached out to this one and had the pleasure of having MacArthur help me. He was so kind and patient and made sure I got everything sorted out. I would definitely recommend this store and will be coming here in the future. Thanks SO much!!

Ordered my phone online and was told it was ready to pick up. Arrived at the store and waited and waited while the one cashier played on his phone while ‘helping’ another customer. (Not sure with what, he wasn’t engaged with them for 90% of the time they stood at the cashier stand). While 3 of us were waiting to be helped, he told us he could only help one customer at time? After 15 minutes, a fourth customer walked in and somehow, magically could be helped (even though the first customer was still standing at the cashier stand).This place is either woefully understaffed, or needs to train the one person who is working to multi task.I’d choose a different Verizon store.

These guys were super knowledgeable and informative. I was very impressed with their safety procedures during the pandemic and appreciate their commitment to the health and safety of their customers.McArthur was very courteous and quick in helping me check out and I got everything that I needed.

Really terrible slow service, stood around for about 20 minutes. Never even got a, “We’ll be with you in one minute” or anything. Store employees should be trained on basic customer service before they’re allowed to help anyone.

Macarthur was so helpful and help me activate my phone and transfer everything over from my old one. saved me 10 hours of trying to do it myself. He was so knowledgeable and patient!

Great experience! Shawn helped me get the best deal for my trade in and the phone I wanted. I like this store because I feel welcomed and not rushed, unlike other Verizon stores i have been to. I would 10/10 recommend Shawn and his team for your wireless needs!

MacArthur was very helpful I’ve been in and outta the store multiple times over the past week for a locked out iPhone and he’s been very helpful, kind, understanding and patient with me having a hard time loosing photos of my father who has passed away

Shawn was very knowledgeable, kind, and assisted me with the many different types of phones and watches. He took great care of me as a customer, which is just another reason why my Father and I have been with Verizon for 23 years!Respectfully,Josh

Macarthur is the man—incredibly knowledgeable, was able to troubleshoot every problem I had. Get him a raise ASAP.

I just wanted to thank Shawn and MacArthur at this location for not only highly meeting, but truly EXCEEDING my expectations for HORRIBLE, DECEPTIVE service.So yea I have the recorded calls of both you lying about the $150 being used ANYWHERE when in fact it is only good at Verizon. You lied about the credits being issued. You didn’t even say thank you after wasting three hours of my time. Your district manager sides with you guys and openly condones deceptive and unethical conduct. You know you lied and I have you on recorded calls doing it. Yet you want to continue to deny any wrong doing an refuse to make the situation right. You baited and switched the contract, which is illegal. Shame on you.As I told you in the store, all cell phone companies are here to screw consumers sideways, and your actions and lies have reaffirmed that belief more than ever before. Good job guys! It must be nice working for a company that pays you to lie and cheat people.

Every time I come here they are nice but it TAKES FOREVER. I come, wait a while and still no help so I leave to come back another time but every time they’re busy (always just 1 other person too and two workers yet they can’t help me when I walk in?) Their system is buggy and slow a lot, then they’re on the phone forever figuring out their system, confirmation emails aren’t sent, and so on. Just plan for a lot of time. I even tried to set an appointment to make it on my lunch break and they didn’t get to until a half an hour later and then their system was down...sadly the whole thing is not great.

They were so helpful and didn’t take all day! They also didn’t try to upsell me on things I didn’t need! 10/10 would recommend :)

Very experienced young man new exactly what I was looking for and my visit was quick as I like buying products in and out my kinda store

Shawn was very polite and eager to help everyone even though he was the only one there at the time. I have visited other Verizon stores and have always left feeling upset and that was i was only treated as a number. Pleasant Grove location is hands down the best.

Adam, was very helpful, he laid out possible ways i could get connected, he did a great job, i would say 100/100

Shawn was very helpful in getting the phone set up and training with the new phone. I’m grateful for the service!

I’ve had a lot of difficulties with Verizon corporate stores in my time. So I thought, “let’s try PG Verizon.” Best decision ever. MacArthur was super friendly, understanding and cared about my needs and questions with my charging port. His other co worker with the beard also helped with additional information. Shout out to MacArthur and beard dude for treating me like Verizon would want me to be treated. Go Pleasant Grove.

This is the best Verizon store I have been in Very professional and courteous employees thank you all again

Went in for a new phone and they had everything I needed. They were very friendly and didnt force me to wear a mask. Usually I hate going to Verizon but these guys made my visit much more enjoyable. I definitely recommend this store!

Shawn at the PG office was incredible, I had a difficult situation and he was quick to find a solution, he had a great energy and made me feel well taken care of.

My wife’s phone broke, so i purchased an upgraded device on Verizon’s website and went to pick it up at the store at 7. Apparently Google and Verizon’s website both weren’t updated with the new hours, showing that they close at 8. So I roll up at 7pm sharp and try to check in, wearing a mask and everything, and some dude in the back of the store is literally hiding behind his computer monitor so I can’t see him.Doesn’t come to the door, doesn’t show his face, doesn’t explain the store’s changed hours, doesn’t apologize for the wrongly hours on Verizon’s website, doesn’t answer my multiple phone calls, just pretends I can’t see him as I sit there knocking on the door and Windows trying to get his attention. Really great customer service.

Super helpful and honest. Got a great deal on a phone and worked with my to get what I asked for and didnt push for more.

Fantastic customer service!! Thanks for helping me out today!

Macarthur really makes Verizon look good let me tell you. He was honest, genuine, understanding and created a solution for me simply. Very comfortable experince, thanks Macarthur and team!

They were very helpful and understanding great place to get a phone

Shawn went above and beyond to help my husband and I get and account set up. He stayed late to help us with everything gave us very detailed information on the differences of the phones and helped us understand how the account works and find the best plan for us. He was very personable and polite and very very accomidating. If there was a rating of 10 million stars he has earned that in more. I will definately be coming back to this store for all my questions and changes I have. Excellent experience.

It was a great experience. Very fast.

We worked with Kayla and some with Jason and they were both amazing! They gave us information without trying to sell us on anything. They gave us a deal that was significantly better than any other providers. They walked us through the process from start to finish and were super patient with all of the many questions we had. We had a great experience!

Like most phone places it’s a there a long series of steps to buy a new phone but they answered all my questions. I had no problems there, just be warned it gets pretty busy at noon so go in the morning or afternoon

He was awesome, WiFi was running slow so it took longer then we both excepted but made conversation, which made the time pass fairly quickly! Huge thanks to him for all his help today.

Shawn was extremely helpful and patient with helping me trade in an old phone and gave me the best deal on a new phone I LOVE! The best customer service Ive recieved yet in the electronic industry.

Great service. Very patient with old folks like us!!

This store helped me a lot getting a new phone. Gave us good deals and I had an issue with my old phone getting wiped and they stayed open until the issue was resolved so that I could get the best deal.

I have to say Shawn and his staff were so helpful in the purchase of my new phone. I would highly recommend Victra an authorized Verizon dealer as a great place to get all off you mobile devices

Pushy salesmen. Shawn wouldn’t let us leave without pressuring us to buy a watch, iPad, screen protector and case along with the one thing we actually wanted which was the new iPhone. Lied to us, didn’t explain pricing until he charged my card. Also... wasted 4 HOURS of my life.

He was amazing. So polite, so helpful,trying to find ways to help me save money and have the best equipment. Such a great experience. Give him 5 stars

I have been three times all of which Ive waited over an hour. There is also only ONE person working at a time. The first time I came in I waited for over an hour so we left. The second time we waited over an hour and finally got help but they didnt even have the phone so we ordered it; it was supposed to be there on the following Wednesday, I waited two weeks. I finally came back to get it after I waited and Ive waited over and hour for this visit. While waiting they were letting others go in front of us when we have been waiting, but only because theres will be just a few minutes.

I went in just to pay my bill and George was totally awesome, nice and personal. He helped me save money and get a new better phone. Thank you George.

Shawn was amazingly helpful and took wonderful care of our need to open a new business account and get out from under our previous carrier. The process took a few hours but he was knowledgeable and made for great conversation.

Great store very friendly people!

I was able to pick up exactly what I was looking for - in and out of the store in 15 minutes!

Great store. Friendly service.I came here on ack Friday. They had some good deals. I didnt end up buying anything because I needed my account authorized and Im not the account holder. But they explained how to do everything.The staff was very friendly and welcoming. It was a shame I couldnt make the purchase. I would have liked to have supported their store.

The Crew at V-PG are exceptionally, personable, helpful, knowledgeable, and patient with the zillion questions we had... THANK YOU for being AWESOME and then some! 👏👏

Shawn is super knowledgeable and explained everything in detail. Thanks Shawn!

Shawn is soo helpful! We went in to replace a shattered IPhone, the store was busy and he balanced all of us so well. Props for handling a busy store by yourself at closing!

This store, and specifically, Shawn and Austin are amazing. I ordered the pre-paid service online and after it arrived had nothing but problems trying to get it set up. I went to the American Fork store and had a horrible experience with the staff - it can only be described as extremely poor customer service.The long story short is we decided to give Verizon one more try and went to the Pleasant Grove store. I have never been treated better - Shawn and Austin went above and beyond to get the situation figured out. They are the reason I am keeping my service.

Ethan was very helpful and friendly. I was very happy with my experience. Helped me to solve the problems I had adjust my plan in the best way possible.

Ive gone to the American Fork location for years. Its always crazy busy and never feels personal. I picked up a new phone at the Pleasant Grove location today and received completely personal attention. Thanks, Ethan!

Jessica was very helpful. We got the phones upgraded and came out paying less monthly. Excellent service.

The manager, Mason, is phenomenal! He helped me get a new phone and a tablet for next to nothing. Hes personable and friendly and went out of his way to make sure I left happy. HIGHLY recommend this location!

Shawn and his Associate were both super amazing! They were both super patient, understanding and super helpful!

Hands down the best Verizon store in the state. Jorge helped us out more than he had to, he went the extra mile and I will be buying nore phones from him.

Mason is a stud you got the best employee that you have there I had to add a mini iPad to my plan from Verizon walk me through it thoroughly I understood everything added it to my plan definitely tell anyone to come here and work with Mason great guy great company great service.

Rashaan helped us out today with our new service! We ran into some problems with our old carrier (cricket) and we were there for over 2.5 hours and he was SO patient and helpful! Verizon is very lucky to the him!!

Super helpful. Got everything I needed and made sure to answer any questions.

Very friendly, helpful, and knowledgeable. Definitely will return in the future!

These guys are terrible. I was lied to about who they were (they hide Victra, and make it look like you are dealing with a factory store). They charged me a set up fee for 6 different phone lines costing an additional $150+ . They told me I would get my corporate discount, but it would take a couple weeks. I still havent seen it. I went to the REAL Verizon store and was told the plans they sold me wouldnt qualify for the discount. They Real Verizon store wouldnt have charged me the set up fees either. I tried working with the manager to get the set up fees back, but he wouldnt work with me. I called their customer support line and was told I was out of luck.After getting ripped off by these guys and wanted to just return the phones and go to the REAL Verizon store, but they wouldnt refund the set up fees, and they wanted to charge me a 30% restocking fee.TERRIBLE BUSINESS PRACTICES!!!STAY AWAY!!!

We went in in October and got our new phones set up. They lied to us and charged us an activation fee AND a setup fee (verizon doesnt have a setup fee just Victra) which they screwed up and I had to setup the phones on my own. Then they told us our phones were free and have since found out that they are billing us monthly for them (I NEVER would have picked this phone if it wasnt free). Then when we went to talk to them about it, they swore at my brother and kicked him out of the store. I HIGHLY recommend you go to the real Verizon store as everything we were told here has turned out to be a lie.

Super friendly. Not busy at all. Maybe because of the location, I think. Easy to see... Hard to get in and out of.

Well I typed out my whole awful ongoing experience with Verizon Victra and I exceeded the word count for google reviews. Bottom line, I have lost $70 trying to switch over to Verizon, I’ve spent 20+ hours in Verizon stores in the past two months, I’m paying for Verizon service that I can’t use, and because of mistakes on Verizon’s part I haven’t had a phone for a month now.If you’re thinking about switching to Verizon, save your sanity and do not.

Shawn made our experience very fun and was very efficient! Great store and employees!

Awesome buying experience and very helpful staff

Rashaan was extremely helpful in answering all my questions. Anybody that has questions about Verizon I would refer them to Rashaan. Knowledgeable, friendly, excellent customer service.

This is my 4th time walking in this store and everyone is always so helpful. I always work with Dylan or Rachel . They are amazing. Thanks for saving me some money every month. I highly recommend this store.

Jorge was amazing! I didn’t ask but he offered to help me lower my bill. It was so helpful as I don’t have a job right now. Thank you Jorge for going the extra mile! I love Verizon!

Ive been in twice and they were super helpful in giving me my options. The second time I came in was to active a phone and they helped me get my old one backed up so I could get the new one set up just like it. Great service.

Levi was a true miracle worker when my phone broke— best experience I’ve had working with Verizon! Next time you see Levi, be sure to give him a high five!!

Is ok

Levi was easy to work with and I was in and out in no time. Levi deserves a pay raise!

So disappointed with this place! After 9 years of being a Verizon customer I closed my account. I bought the iPhone 11 for 700. After a bunch of fees, and taxes it was more like 900. I was hesitant to buy it because of the size but was reassured if I didn’t like it, I could bring it back. At the end of the 14 day return period, I decided the phone was just to big for my liking. I went to return it, I was going to get a different phone. They wouldn’t let me. On the paperwork it says you have 14 days. I was there exactly at two weeks and they said I was too late! I was so confused at why! The kicker is, he asked if I wanted him to call the “helpdesk” for clarity and I said yes. Helpdesk said yes, they can return it, this is their last day they can return it and he sat there and argued with “Helpdesk” until they agreed with him that I couldn’t. Wow. Now I am out 900 with a phone I dislike and he didn’t care a bit.

Rashaan is a stud, took care of me when switching over from AT&T. Very happy with the service he provided and stoked on the new phone. I recommend this location, ask for Rashaan he will shoot you straight and get you taken care of

I have been a Verizon customer for years. I love Verizon but this store makes the company look bad. They are extremely pushy, rude and only want to sell you what they want. They dont stand behind anything and tbey lie to the customers. I will never go to this store again!!! Nor will I buy anything from Victra either!!!!

Shawn at the Pleasant Grove Verizon store was fantastic. He is always very friendly and helps a lot.

This team of Verizon specialist were great troopers and after 4 hours they were able to fix everything for us. Thank you.

2 reason why: This store would not answer the phone, and when they did they placed me on hold without a single word.My dad went in to get a new phone and the guy messed up his account so bad, that my dad has to spend over 4 hours fixing all the issues. When getting his phone he was told it would be 10 minutes, and ended up being an additional 3 hours.I would not recommend this location.

The employee I worked with was nice and helpful and the store was clean. I just get frustrated with all the useless set up fees, which is a Verizon corporate issue not this store specifically.

Rahsaan was great to work with he helped us through the whole process

Rassan was awsome!! Ask for Rassan!!

Needed a couple of extra’s for my phone, he answered everything very professionally and complete with explanation of difference in my options!

Jessica at the PG location and Kayla at the University mall were both very helpful. Thanks ladies!!

Merrie. Was amazing, knowledgable, goes the extra mile to make sure I understood the transaction. Very fun, and friendly staff.All in all this is the BEST VERIZON STORE!! THE ATTITUDE AND PEOPLE HERE ARE JUST GREAT WE WILL RECCOMEND YOU TO ONE AND ALL. GWYNE HARRIS

I cant wait to go get my new phone that I ordered 2 weeks ago . Verizon is the best . Thank you Dallin

Nice staff Thier fast chargers are way over priced though. I wish I would have asked the price 80 bucks is way to much for a fast charger oh well.

Great store . I was able to get what I came in for and more. The manager gave a deal with a tablet that I needed. I highly recommend this store.

Very helpful and polite.

Great location to do business with the whole team is awesome!

I got a $10 coupon for filling this out

Kayla is awesome, got me a dope phone.