I had great buying experience at East Bay Mini purchasing a 2022 Mini Cooper SE EV. This was the first time Ive ever ordered a car and salesman Colby Reed made it easy to do. The car was delivered in the time frame expected despite COVID related delays. Colby made the purchasing experience painless and fast and gave me a great price for my trade in. I love the car - making the hardtop electric really elevated its fun to drive nature EXPONENTIALLY. I highly recommend East Bay Mini if youre in the market for a Mini !

Kimberlee is fantastic, ⭐⭐⭐⭐⭐ service and support! Follow-up is impeccable and genuinely makes sure you are 100% satisfied. Highly recommend working with her.

Our interaction with the sales associate Kimberlee AlMatari was exceptionally pleasant and friendly as well as businesslike and productive.  She was readily available, answered calls in person, and reliably informed us of the vehicles progress through shipping and preparation.  She helped us arrange to pickup the vehicle with the minimum time commitment and was at the showroom to help finalize the purchase and instruct as in the use of an electric car, with which we were unfamiliar.  Altogether a  good experience.

I brought my car in to replace the front brakes and they got the job done with no issues. Even washed my car.The Service Advisor monitored the progress of the work and kept me informed.East Bay Mini has maintained my 2009 Mini Cooper since I bought it new and have always done excellent work.

Both Kimberlee and Jakob were great to work with. They answered all my questions, were patient, and not pushy. The purchase process went smooth. 5 star rating for them.However, this dealership needs to streamline the closing process for cash buyers. There are many ways to verify funds and quickly. Way too much waiting around for paperwork to be processed and to meet with finance rep, Mr Kong, and then his efforts to oversell services made me want to walk!Rating for close process is two stars!I have purchased many cars with no financing and the entire process has always been smooth and fast.

Simple process as you drive up to the service center. Postings were clear and check-in was flawless. MINI tended to any concerns I had and I was in and out of there in no time. They even washed my car. I chose East Bay MINI for their weekend service availability which was convenient. I’d do services with them again in the future.

Kimberlee was very helpful, engaging, and responsive - I enjoyed working with her very much.

As always EB Mini takes good care of their returning Mini owners. They are always courtesy and informative. I would never take my Winnie the Mini anywhere else to have anything done.A special thanks to Jeff Killoran who always keeps me posted as to any work that needs to be done during the service checkup of my precious vehicle.Thank you Jeff and everyone that keeps my Mini running beautifully.

Easy to make an appointment and able to wait while car was serviced.

East Bay Mini is awesome!! The service was great, I live miles away but it is so worth the drive!! I am definitely going back to this location when I need service or have any issues ❤️

Just got 2022 MINI Cooper SE last week. Due to the global supply chain issue, the purchase took quite a long time, but East Bay MINI did their best to make things much easier. My salesperson was Jason Burger, and he was extremely easy to work with, and also very communitive. He was very transparent on each updates and was very professional. East Bay MINI showed great professionalism and hard work in the entire vehicle purchasing process - from the initial meeting to finance sign-off. Definitely will recommend to my friend.

It was my first time visiting East Bay Mini. Before that my car was serviced with Stevens Creek Mini. I can definitely compare. East Bay guys were beyond my expectations. My car was crispy clean inside and out after regular service with their complimentary car wash. I also received a video of inspection process with all necessary suggestions. I’d highly recommend this service for all Mini owners.

Jeff Killoran is the best! Personally Id give him 10 stars.Ive been going to Eastbay Mini for over 10 years and Jeff was the first service id met.From day one he has taken care of me and my car andI honestly can say that he follows up from beginning to end every time Ive came in with a problem,best overall service advisor Ive had the pleasure of working with by far....

First time bringing my Countryman in for routine service at this Mini location and I was very pleased with the transparent process. No hard sell on things I didnt need, just an oil and filter change and a replacement battery. I was notified by video from the service center of the battery life, showing a digital alert that it was time for a replacement. I really appreciate the video validation behind the recommendation. It instills trust and I will definitely be returning to this location for future service.

The best Mini Cooper dealership and service. The service is Excellent, the care for there customers is the best, they are friendly and respectful especially Jeff killoran ( one of the best Service advisor) Recommending all the mini riders and people that are thinking about getting a Mini to check them out ( East bay Mini) they will not disappoint you 👍🏿

We are very impressed and satisfied with the service provided by the staff at East Bay Mini in Pleasanton.We were in market for a Mini and were helped by Sales Rep James Ylagan. James was very patient with us as we test drove used and new Minis and was not at all pushy in forcing us to make a decision. We got sufficient test drive time and he provided honest consultation and opinions.When it came to financing and closing the purchase agreement, we worked with Gabriel and received very courteous service. Gabriel was very patient as we worked with lenders to secure optimum financing.Overall, East Bay Mini staff made our car buying experience very pleasant.

Prompt and great service. Great team! Jeff is a awesome!

Jeff assisted me and the service was great. I highly recommend East Bay MINI.

Thanks to Will, his team did a fantastic job. My car has not sounded so good since the day I picked it up from the dealer. Engine sounds sounds great. Running smooth.

Absolutely one of the best experiences in service. Had the battery replaced, head light cover repaired, and vehicle cleaned. The service manager, Jeff Killoran, was professional, organized and considerate - second to none!

Im always pleased with the service I get from East Bay Mini. They are always helpful and super nice!

I recently visited Eastbay BMW/MINI to sell my car. The whole process is so smooth and easy; I think from deciding to sell it, getting a value appraised. both electronically and physically, and sold happened within 24 hours with my effort being little to none. In addition, I am happy with the offer I received from them. The sales person, or in this case, the buyer, Jason is helpful and friendly and efficient. I definitely will recommend any friends to do business with them if they ever have similar needs.

Purchased a used mini coupe from the dealership and had excellent service and support. Jakob was my sales rep and very supportive and helpful. I would purchase again from this dealership.

The service at Easy Bay Mini has been good. While I tried their on-line booking this time and I loved the process. Very efficient!

Next year will be the 10th Anniversary for me and East Bay Mini. It was aN unforgettable memory for being a Mini owner + being a customer with EB mini, it never disappointed me, always helpful with their advises, Especially SHOUTOUT to Jeff K, my excellent advisor!!! thank you Jeff for always being so professional, knowledgeable and kind in the past 9 years, it was quite stressful when your only car having major issue, I feel so relief when I see Jeff at my service appointments, because I know he NEVER disappointed me, and I can always leaving with a safe and Healthy vehicle with Jeff and their awesome specialized technicians! EB mini is the BEST !! and Jeff is the BEST of the BEST!!Min(AKA Hannan)

Recent purchase of a 2012 Mini Cooper. The service team was very helpful getting the vehicle setup and recommending appropriate maintenance. We also scheduled a full detail to get the car cleaned up. Overall they did an outstanding job. Sending the initial service inspection video was great, very helpful to understand what was needed. The detailing job was outstanding, complements to East Bay Mini.Thanks

Jeff is extremely efficient when I come in,never disappoints no matter what my problem is.I have been going to Jeff over 10 yrs now and he has always taken care of my Clubman .I hope it runs forever so I dont have to go anywhere else ...Thanks JeffSincerelyZane Stevens

I worked with Jakob Aini and he was amazing. He was extremely responsive to my emails and helpful with everything I needed. He wasnt pushy and he made me feel comfortable with my choices. Hes everything a salesperson should be!

Got my car serviced and fix quickly. Always good experience over the last 10 years.

Wait was accurate, oil change came with a car wash, staff was polite, potential future issues were addressed and documented; no complaints.

In and out pretty fast, covered under warranty. Friendly staff, they even washed my car when I got it back. yahoo.

My experience at East Bay Mini was fantastic. Everyone was so helpful and listened to my needs and I was able to find the perfect vehicle for me. Nicole in sales was absolutely amazing. We worked together to find a car for me for about 3 weeks. So never complained, she was very attentive to what I was looking for in a vehicle. She was not pushy, never trying to force me to buy something just to settle. I Would buy another car from her any time I am in need.

I purchased my brand new Mini Cooper in December and am absolutely thrilled with it. Plus the staff were so friendly and helpful and truly went above and beyond. Not to mention they gave me a brilliant deal! My car is the best!

East Bay Mini service department always provides the best service. Fast, knowledgeable. Good communication. I won’t take my mini anywhere else.

What a great experience buying my mini! Jeremy was the perfect guide through the process and a true to delight to work with throughout. Fred in the service department also went above and beyond to make sure I was set up well. Thank you for all the support... truly a great experience.

I was able to make a same day appointment. As soon as I arrived, I was greeted by the Service Manager. He was extremely helpful, professional and overall he had a pleasant demeanor. My service was done promptly and efficiently. I highly recommend this service department!

Service Dept. my car in 30 minutes before the appt. time in order to keep my stay short. Diagnosed my problem quickly and efficiently!

We visited East Bay Mini to look at a specific car that we had called about. We were met with salesperson Jacob Aini, who did an excellent job in showing us the car thatwe were interested in. Due to his great service and explanations, we went ahead and purchased the car. Also, our schedule was pretty tight since I had to catch a flight at SFO, and Jacob did a superb job in helping us finish the paper work for the purchase.

East Bay Mini and specifically Jeff Killoran, my service representative were incredible!!Although I did not purchase my mini here, I bought it a week previous and wanted to have it checked out to make sure all was in order as I had a few concerns with the alignment as well as a few other questions.I have to say from the moment I pulled up and was approaching the service door, Jeff was on it! He was attentive, polite and welcoming, opened the door for me and listened to everything I had to say, without interrupting or making me feel as if I did not know what I was talking about, which is what had happened at the place I actually purchased the car. Jeff took my concerns seriously and even took the time to show me how to operate certain parts of the car I thought had an issue but was just operator error, ( Me).I am so pleased by the service and suggestions given to me from Jeff Killoran at East Bay Mini, I am truly spreading the word how great they are. The service was done free of charge due to a special which was such a wonderful surprise, I just couldnt believe it.This has been the best experience I have ever had at a dealership and its service center, East Bay Mini are lucky to have Jeff as an employee!! All of my issues were handled and resolved in a very quick and efficient manner and I felt really well respected and taken care of and that is a truly incredible feat to achieve from a Car dealership, from my perspective. Thanks for the help Wonderful experience!!

We have purchased parts for years from Adam and team. Having 14 Bay Area collision centers requires us to partner with a Mini dealer who understands the importance of getting us the correct parts on time. East Bay Mini is our source for all things Mini!

Friendly staff and great service at a reasonable price.

The service is excellent. I have been in contact with various Mini dealership, and East Bay Mini got my business, even though I have to drive for an hour to get there. In fact, I purchased my 2021 Mini entirely through telephone conversation. The sales associate, Colby Reed, actually located the car meeting all my criteria from a boat coming from England (putting new meaning to FOB)! I got my dream car in less than two weeks, while all the time expecting to wait at least 4 months to order the car from the factory. The sales force is competent, honest and responsive. I would definitely recommend East Bay Mini for its excellent service and dedication to customers needs.

Excellent service as always. Work was completed quickly. Always a pleasure being served by Jeff,I am a Mini Cooper driver for life!

The service department was excellent especially Will Walker when I asked information about my car he responded very quickly and explained what was wrong with my car and promised my car would be done by Tuesday and it was. The only thing that I didn’t give a five star when I got there loaner car the person was a little cold about if I didn’t bring car back by Tuesday I be in trouble. I have gotten loaner cars from Mini from Stevens Creek didn’t feel like that.

I had a wonderful time at East Bay Mini. Me and my wife decided to get ourselves a Mini and Stanley Varghese and the team helped us through the process. We thank you Stanley for being patient from taking care of our paperwork. This is definitely a place we would like to comeback if we ever need to get another car.

I bought my first Mini cooper (my dream car and first big adult purchase) with Colby Reed. He was extremely gracious, knowledgable, and willing to help me find the perfect fit. I walked out of the dealership happier than I walked in. We spend more than 6 hours there, and left after closing since I had some issues with my own insurance, but Colby remained courteous and incredibly patient throughout this process. Thank you for your kindness!

Jason Anderson is the man! Customer service was top notch, plus he took very good care of me. If you are looking to sell your used car, look to no other than Mr. Anderson. Thank you!

I sold my Cadillac Escalade to BMW. Jason was very professional, courteous and explained how the process worked. There was no pressure and as a matter of fact I wanted to sell my car to him. He is honest and trustworthy. I would definitely recommend Jason at BMW Pleasanton. Thank you

Service at East Bay MINI has always been top notch. Calling in to make an appointment is easy and fast. Rebecca Haynes in BDC scheduled me quick and I got my confirmation text and email within minutes. Check in with Justin Perry was also quick and efficient. Ken Chen did a fabulous job with my maintenance. Thank you, EBM crew!

Service is excellent and timely everytime I bring in my car. They address every concern I have and give me the best possible solutions to meet my needs

The Hendrick team at East Bay Mini took really great care to make sure all of my concerns were addressed and corrected! I don’t feel like I was overcharged or quoted for repairs I didn’t need. I used to only have SF Mini/BMW service my car but now I feel comfortable going to East Bay for any maintenance. They even took out a little bug that got stuck in my cabin light! Justin Perry was a big help and wonderfully transparent about my car’s needs and what will keep it going! Six years with my Mini and 200k, I’ll rely on the service team at East Bay Mini to help me keep it longer!

Jeff and Austin were awesome. Everything was explained in detail. I was extremely impressed and completely satisfied.

Good dealership. Efficient and professional

Professional and quick service department, Willie Walker is incredibly easy to work with

Will Walker provided excellent service

These guys were great from start to finish it was a painless process.Through my cell phone I was able to see visually the inspection of my vehicle to make a decision based upon accurate information able to approve the work and then later paid the invoice all on my cell phone can’t beat that level of convenience awesome!!! will stick with these guys as long as I have my Mini Cooper!

Took care of the issue quickly. had no complaints and was treated professionally. would recoomend

Exelent place to buy a Car, Jason was a profetional Im glad I meet him.

Nicole was wonderful, calm, patient in assisting me with my third Mini Cooper purchase. Got a great car and a great deal. Highly recommend this dealership, It is not the closest one to me but I have always received class A+ treatment here and will only go to East Bay Mini for my auto needs.Thanks Nichole!

Engine light turned on - issue was diagnosed and fixed within the hour! Supportive staff and quick to respond to any concern or issues.

I just sold my car to East Bay BMW and the representative I had was AWESOME. Kimberly took care of me every step of the way (she even sanitized everything I had to touch!) Small things like friendly, quick service are what I got here! I HIGHLY recommend asking for Kimberly when stopping by East Bay BMW. They are lucky they have such a great rep! 5 Stars all the way!

As usual, Jeff saw that the service to my Mini was done quickly, and also provided additional service recommendations.

Colby was awesome in directing us to a Mini that really meets our needs. Great experience!

Willie was very helpful in accommodating my situation. Did a very good job communicating as well as replacing my license plate frame.

I told the person helping me my Service light never come on He said I am sure it did come on.Which I find extremely rude, it assumes i ignored the Service Request light. I can only imagine he said this because I am a women and therefore wouldnt notice my own Service Request light.I went from a Fan of Hendrick to probably not returning next year.

Thank you Colby for everything. Great customer service.

I live as far as Napa and I wpuld drive to East Bay Mini in Pleasanton for even the smallest work order on my car. They are top rated for quality service. 100% Satisfied!

East Bay never fails to offer Excellent service. One of my service request was taken care by Justin Perry and he offered a great customer service and is very courteous. He periodically updating on the progress of the service. He and his team are very sensitive to the recent protocol followed for social distancing with mask worn all the time and waiting area kept clean. They sanitized the car too as part of service. Would recommend East Bay to everyone!

The sales team at East Bay MINI was a dream to work with. I can say in all honesty I have never had such a great experience purchasing a vehicle! I can’t think of a single detail of our entire interaction with the East Bay MINI team that wasn’t 100% satisfactory.From the first contact by phone, to the test driving, to financing, each person we interacted with treated us with the utmost professionalism and care. I would like to mention specifically our sales associate: Jesus Martinez, who treated us like family and our Finance Manager: Steven, both for making sure we were completely satisfied and got everything we needed.I’m an extremely detailed oriented person and I admire the level of detailed attention the East Bay MINI team gave us throughout the entire experience. Thanks again, to all of you, you have gained two new loyal customers!

I traded in my Honda pilot at Eastbay BMW. I got a very good deal and the sales rep who worked with me (Kimberlee) was great to work with. I would work with them again.

We have been doing business with East Bay BMW/Mini for years and years. Recently, there has been BUNGLES AFTER BUNGLES @The Parts Dept. In May of 2019, I purchased a set of headlight spray nozzles (2 in a set). My customer paid OVERNIGHT shipping and I paid East Bay Mini over $30 extra to have it shipped overnight. A single nozzle arrived overnight. I paid $30 overnight freight for ONE nozzle? Called the dealership right away. I paid for 2 nozzles. I still need my second nozzle! Another 5 working days later, the second piece showed up. By this time, the customer had already demand a refund and left. Forward another month later(06/18/2019). I bought more parts. Attached are the receipts. The UPS confirmation paperwork, the parts invoice and the box that I got. One beat up and squashed box (the content was not damaged). Again, I called the parts dept right away and explained that I only received ONE box. The employee assured me that he would look into it and get back to me before the end of the day. I also called UPS Freight and provided the tracking number as requested. They also assured me that someone would be in touch with me within 24 hours. Hours turned into days and no one called me as previously stated. After numerous calls and emails to them and still no answer, I got my supervisor involved on (07/03/2019). East Bay Minis answer to him was ...it was returned to us. You guys wont accept it because you said it was damaged... WHERE IN ANY OF THE PAPERS, I ATTACHED, DID IT SAY IM DENYING THE SHIPMENT?! YOU SEE THAT BEAT UP BOX? I ACCEPTED THAT, DIDNT I?As of today, 07/05/2019, no one, I mean not an employee, a shipping/receiving personnel, not even a manger has called me to tell me how they are going to get my parts to me. Do they want me to just tell my customer, Im sorry, East Bay Mini wont ship it to me, or Im so sorry. East Bay Mini wants you to pay another $200 before they will ship it.After this transaction has been resolved, it will take a miracle for me to EVER do business with East Bay Mini again.***UPDATE***It is now Friday 07/05/2019 @2:20 in the afternoon. After a little over a week, I finally got a call from Jimmy (Thank you Jimmy). He didnt call to tell me when Ill get my parts. He said he has to hear what UPS has to say to him first. He called because he saw this google review. As a seller, shouldnt you take care of your customer right away? Jimmy, I dont care what UPS tells you. I just want my parts. My customer is waiting. My customers customer is waiting.

My car had an unexpected repair needed--something that most owners would not expect to be broken at this point in a cars life. Upon request, we were offered a discount and the service rep was willing to contact the factory rep. This resulted in 90% of the costs being covered by the factory. In addition to the basic service completed, my car was washed and vacuumed, a courtesy I very much appreciate.

This was the best experience that I could have had. I not only got a great car but never felt like I had to purchase the car. I felt like I could walk away with no hard feelings.It was so great and when I was going through the purchase process they were very open and let us know what was going on.I was so impressed with the whole experience i have even reached out to Mini directly to let them know what a great team is there.I want to also personally thank Colby and Gabriel for making this process so amazing.

Service is always great! Jeff K. always knows whats good for your car.

The team is very professional and friendly. The waiting space is nice and clean. The work is done nicely. I feel my car got much better after the service. I will go back and recommend to friends.

Colby Reed has been absolutely courteous, transparent, and trustworthy through the whole process. The experience has been straightforward in a way that I seldom see at other dealerships, and I was very grateful for that.

Nicole -one of Mini’s Pleasanton sales persons did a fantastic job helping me to decide which new model Mini that could fulfill my appetite for a sporty ride -along with economy.I truly appreciated her time and patients with me, because I know that I’m not an easy sell. But what impressed me the most, and helped me to make my decision- was her knowledge about the Mini I was truly interested in. Thanks Nicole

Wonderful experience!

Excellent customer serviceHave dealt with Jeff since the first service we ever had and he has always been friendly and helpful

Amazing cusotmer service from beginning to end. My daughters car was serviced well and East Bay Mini even provided a car wash. We were very satisfied.

My experience with East Bay BMW was great. Easy and fast transaction!I would like to especially thank Kimberly Almatari, who was very professional and a pleasure to work with.

Always friendly, efficient, effective & customer service savvy. 5 stars for sure.

I keep returning to East Bay Mini, even though I live in S.F., because of their fine service. The people who work there are courteous and competent and trustworthy.

My service advisor Jeff is super nice and very accommodating. The problem I have is that whoever worked on my car stated that I had 2 nails in 2 different tires. I was told I could purchase 2 tires at $380. plus an aligment for $149. I brought the car to Big O to have the 2 tires checked, they found 1 nail in the front drivers side and no nail in the back tire. I would have been charged for a tire I didnt need. Big O did not charge me to patch the tire I would have been out over $500 if I had agreed to the work.

Great and speedy service. The advisor was knowledgeable, friendly, and helpful. Masks and sanitizer used throughout the facility.

This is our second time using Daniel at Mini to purchase our car. The entire team including his finance person were quick and professional about getting car delivered and paper work done all in under an hour. We definitely would recommend them. It is nice to work with a solid team and East Bay Mini. Thanks renee and kent from Santa Cruz.

Fantastic service from Ralph Gonzales. Polite, informative, knew plenty about the car and listened to us. A refreshing change!

Since the MINI San Francisco is closed, I have to come to the East Bay BMW for maintenance services. It’s a pleasant experience compared to the Marin center, especially when they can put me in within one week. All my car information has been transferred to this dealership. Justin has been very helpful and patient. So I guess I enjoyed it although I took me a while to drive here from SF.

Great place, good service, good people!!

The best dealership to get your MINI patched up.

The wait time was a little longer than expected but the agent did a great job of making sure had everything I needed and left satisfied. My only complaint is that the technician did not securely close the hood of my car when he was done. I spotted it flapping up and down while I was driving in the freeway and had to pull over on the shoulder. DANGEROUS!

Probably my 3rd time at East Bay Mini getting services, my rep Justin been amazing every time. I hope next time I visit he either get a raise or a promotion.

Our service advisor Justin Perry was very attentive and helpful. He never forgets to update us about what’s going on with our Mini Cooper. He did his best to give us a loaner since our car was there more than a week. The service department overall did an amazing job fixing our car. Thanks to the mechanics!

I had an EXCELLENT service experience at Eastbay Mini. Jeff Killoran was very pleasant and helpful in helping with the repair for my Mini Cooper. He went beyond what was needed at the time by having the Mini Service performed regular maintenance a little ahead of the scheduled time.

Justin Perry is wonderful. I brought my car in for service today and he was awesome to deal with. Very very friendly at 8 AM on a Saturday morning. He kept me updated on findings with my car and was not pushy at all.

The experience at East Bay Mini was very easy and pleasant. The car was ready and everything promised was provided in a timely manner. I would recommend working with this group.

Place is nice ...got a good deal but not much customer services though

Requested Services were done in timely & quality manner.

Justin Perry made my MINI service visit easy and fast. He explained my coverage and services being performed. Mike D is a wonderful technician that I trust with my MINI completely. Thank guys for the awesome service! 10/10 would come back!

I must say the entire experience with East Bay Mini was fantastic. From our initial inquiry regarding the sale of our Mini, to the scheduling of the appt, to the actual visit for the Bluebook appraisal was efficient. Kimberlee AlMatari was absolutely wonderful to work with!!! Talk about Customer Service. She was welcoming, thorough, kind and truly a great representation of East bay Mini. The price offered for our car was fair and we appreciated the lack direct and upfront approach. The day of sale was a particularly stressful day because my partner truly loved his Mini. It was his first car after moving here to the states. But Kimberlee and the staff at East Bay Mini made the experience a positive one and for that we were thankful. This experience has definitely made us consider looking at BMW for our next car purchase.