Bella Intl at Ponce. This is certainly one of the most honest, customer oriented car dealer you can find in the island. If considering a new ride, dont make a deal without trying with these guys first. Ask for pro salesperson Mrs.W.Cotto. Recommended A+

Horrible Customer Service!!!!!! I have been calling for a week and no one picks up the phone. The sales department picks up right away but of course are unwilling to help with a service issue or appointment. This location in Ponce only seems to care about sales. Even with an appointment for an oil change, Im constantly waiting over two hours. With Toyota dominating Puerto Ricos Territory, I would of assume Honda would want to stand out with expectional Service but thats not the case. I hope their employees get the same service they give in other aspects of their personal lives. Corporate really needs to step in and control of this location. This is not what Honda stands for!!! VERY DISAPPOINTED!!!

2 hrs for a oil change is bit long otherwise everything else is good.

In my personal experience? Great customer service.

I was impress with the variety of Honda products that they have. But if you dont ask questions and check out everything about the service provided, you will be lost.

Great personal service.

Awesome service. Great Staff

My sister got a good deal with her new suv.

Nice place, very clean, friendly employees

My wife and I bougth a CR-V the day before Xmas and the customer service was A+.

Great customer service.

Excellent service. If you get on time of your appt...you will be out fast

Vehicle services in this place are extremely slow. I brought mi tia 2019 crv for a so call sticker recall at about 8:00 am and it has been 4 hours waiting for something that should have taken less than 5 minutes.

Made two appointments to cut and program a key for my accord. Eent twice from Cabo Rojo to ponce to find out the provider was not available. Poor customer service, prefer to travel to San Juan instead.

Prompt service, good transportation service to towns shopping mall and other destinations, good communication beetwen service representatives and customers. Highly recommended, best place to buy and service your Honda vehicle.

I would have given 5 stars but they didn’t have an employee to wash my car. Other than that, the service was ok.

Great service, extremely helpful staff but a little slow to getting your car service

Always a great pleasure going there

I went to the Dlr for the 1st maintenance. Fast service

Terrible

Okay

Worst customer service ever, 7 hours replacing my airbags... stay away..

I like Honda for the customer service and promt response to the clients needs. They dont wash the car with service anymore thou.

Awful!!!!!! Service appointment scheduled for 10 am. It is 3:15 PM and they just started to work on my car. The appointment was for 3 recall issues. Carolyn in service offered no options but to wait.

Good Customer Service

Great people working there

Friendly staff. Needs to get more familiarized with the cars details and prices.

Best Honda Dealer in ponce

Straight trashhhh!

Good Service

Good service..

Excellent.

Attentive fast service

Excellent, new car for me 😍😍😍😍😍

Good customer service

Excellent service.

Need improve service

Poor financing.

Iii

Mas de la misma ñoña. Vendores bien bonitos con las uñas bien pintadas, pero a la hora de llamar, un asco. No aparece nadie. Te llamamos para el servicio, ni llaman ni aparecen.

I bought a Honda vehicle thought they were of good quality and it has been the worst experience. New and with more than 4 service visits without any solution. You ask them when they fix it and they say everything right, then the problem comes up again. I do not recommend them. Good to sell, lousy in service. Sadly, there are no 0 stars so I put 1 star on it.

Excellent treatment from Noely the sales representative!

The Sales Representatives Mickael very friendly and excellent service. He helps me at all times.

Whenever I visit Honda de Ponce to change the filter and oil it takes me approximately 5 hours when this should not take more than 30 to 40 minutes.

A bad experience !!! I DO NOT RECOMMEND… From management to customer service they have no professionalism. The Serbian is very poor for warranty or recalls. The only thing they are used for is to sell you the car, on that occasion they call you every day until they sell it to you. When difficulties come you have to present yourself in person to be attended to. DO NOT BUY CARS IN PONCE

Bad service, they make you wait 4 hours or more for an oil change. With everything and appointment. They do not take care of you, they do the service until after having to protest, after 4 hours. I do not recommend it for service.

I went to do the tuneup according to the guarantee of my vehicle, SUV I could not achieve it since by not making an appointment (they did not answer the phone to be able to do it) I made the last shift at 4:00 p.m. 8:00 am from Guayama. They gave me an appointment later so I will have to come back another day and the vehicle needs it ... THAT WASNT IT !!!

Great deals. Friendly and helpful staff.

Pobre servicio, lentooooos consiguiendo piezas en carros nuevos

MORE COMFORTABLE AND PLEASANT

Great service

Easy access and good service

The first time I come to change the oil and filter on my new vehicle and I left (well I have not left) totally disappointed.I make an appointment, they tell me at a quarter past an hour before noon. I arrived 15 min. before, I ask an estimate of the service, they tell me approx. 2 hours. I understand, no problem, I will wait for it. At 2 and a half hours, I ask the status and they tell me that they will enter the workshop at that moment. Its been 4 and a half hours and Im still here waiting. So you know what the service is like when it comes time.

First class service, COVID protocol and cleaning.

Very professional good attention

Excellent service, what consumers want everywhere.

Good attention, but almost 3hrs to walk the oil is too much.

The service is terrible, a day with little flow of vehicles and it took a lot. From 10:00 in the morning for an oil and filter change, until 4:00 in the afternoon. I do not recommend to anybody. To top it off, the bus stayed with me as soon as I left the Dealer. It seems they didnt put any oil on it. The bus does not run and the moisturizing is incredible. I hope it has not been sent to me😡

Well, the bad thing is that the piece that was damaged has left me without music and they still have me without music.

After having more than 5 slings the services is not the best.

Excellent service

Good service, although the waiting time I consider was a lot.

Excelent service!!!

Good deal

Negative. Enough not to hide any product from that dealer again.

In my previous survey I rated it 5 stars. Today I have to rectify. They are not responsible, they lied to me by saying that I had to return to sign another contract. At least Febus showed his face, Bryan the salesman disappeared. My old financial house has called me twice to charge for the car that I left in trade in. Be very careful with these people, they are not to be trusted and your credit may suffer. Im just waiting for a difference to be charged for the 15-day cancellation letter. There, even if I have to spend $ 10K on lawyers, I dont leave them a penny. Avoid this place. You already have my information and telephone number. I hope to meet you soon. Read my comment again.

By appointment and everything after three hours they did nothing to the bus and I took her to herself without doing anything to her

Excellent service, complying with Covid protocol. Fulfilling the advisors commitment in terms of waiting time. Then the sending of video information on recommendations and checkpoints was excellent. Very pleased.

A place as welcoming as this was needed for HONDA customers

Very good service and new facilities.

A pessimistic service

They did not take good care of me and did not want to help me

I took my vehicle because of problems with the horn. They told me that I had to pay almost $ 1,300 to replace the part for my vehicle, even though it was under warranty. The piece was never broken, it was just a matter of adjusting it and they wanted to charge me as new. I never go back there.

I do not recommend it. After they sell units with fines, to complete they also sell them to you with mechanical damage. You take the unit to fix in the term within the guarantee, they say that it has absolutely nothing. When something happens to you on the road, you take it again (they tell you that the warranty ended) and thats when they miraculously find the flaws ... yes, to charge you $$$. Does a disgrace have to happen to take action? REGRETTABLE. 👎🏼

Excellent treatment and service.

Well

Very grateful THANKS

Very slow service

Super good and the treatment is not even said. Their employees are very attentive.

Excellent customer service

Great service

Excellent customer service.

Very fast

Great service

Very good.

Excellent

Very good service, fast and friendly.

I could define them as despicable after selling me a unit with a fine and telling me to pay it myself and then they would reimburse it.Then after taking it they reviewed it by the check engine light they told me that it is a very chango vehicle ... absurd answer, coincidentally when I take it again the warranty had expired and there they charged me what happened to it from the minute one to the unit ....... SHABBY !!!!!!! I feel completely ripped off.

The service is excellent.

I wish I could say that they are the best because I have always had in mind that Honda is a super automotive company. But as for Honda of Ponce, they are not the best in service. Whenever Im going to take too long. There have been occasions that have made my seat dirty because I have no protection or care with the dirty uniform. I am sorry to give them few stars but that has been my experience in almost 3 years that I have with my crv.

Bad staff, reputation, and bad customer service

Tremendous service and attention from certain vendors. Good place and value in units to take your car. Thank you very much for unity today enjoy!

Beautiful motorcycles and you find the triumpho

Not very pleasant! The staff needs to improve customer service. They also left him with the presence of oil in the chassis of my vehicle. I thought to get a better impression since the Honda brand is very prestigious. I hope these areas improveregards

Excellent service of Robert Miraval and Mr Febus

They give an appointment an hour for an oil and filter change and you have to wait more than three hours for the service. For me it is lousy.

Very good staff! Facilities need improvement, especially service facilities.

I went to an appointment today and they could not attend me, in the next appointment that they give me then I will be able to evaluate much better.

The worst service they can offer in cars, since March for the radio button of a 2019 CRV, which after three weeks of purchase the volume button was damaged and made a show with a table checking the radio and to say that You had to ask for the complete radio that took a maximum of two to three weeks and still today nothing is known where to order it or what they would have done. The only thing I can say that they have -0 in service I never buy a sling again with the pessimistic and unprofessional service of this company. I hope this message makes you ration and think a thousand times before buying at the Honda dealer in Ponce where the service is super bad and bad. I do not buy with you again.

The service is bad and the wait is long. The communication with the client is of poor orientation. I took the car for cervicio and they gave it to me the same and to top it off they charged me for something they never fixed. The mechanics in the workshop lost a lot of time struggling with their cell phones.