ERICA WAS AMAZING! My phone died and would no longer charge. I had no idea what to do (I am technologically challenged)! Erica was so patient and helpful. She spent all day working with me to set up my new phone. She was able to save and restore all my info, taught me how to save it myself and even gave me instructions over the phone. I could not ask for better customer service. I would absolutely return to this store for service and would recommend everyone go see Erica! Thank you for making my life easier!

Brooke is amazing! I recently purchased a new phone which required a smaller SIM card. Brooke, who at the time was the sole employee in the store, got me set up with a new SIM and copied everything off my old phone to the new one… no charge! And she did this while multitasking and helping two other customers almost simultaneously. This location is Verizon’s best kept secret.

AshleighThanks for the awesome customer service! Very pleasant shopping experience. Your vast knowledge on available products made it a simple selection for my needs. Great job!

Made the switch from android to apple all from the help of Jeff M! And threw in an iPad for $150 off too!! Appreciate you man!

I was very disappointed in how the recent purchase of my phone went at this Verizon affiliate store owned by Wireless Zone in Poquoson. We purchased the phone on a Monday and thought everything was fine until we were called back to the store the next day, Tuesday, because the store said they didn’t receive our $145 payment for the taxes, a case, and a pop socket. Also, we were told the new phone was still showing in their inventory. They tried to redo the transaction but couldn’t do it because the computer system said the trade-in promotion was already used. An associate suggested that we trade in the old phone ourselves through the website, for $200 less than the promotion we’d originally gotten! Our online credit card account said our first payment was still pending so at their request I went back on Wednesday to see Joe, the Manager. He did an override to get us the promotion and I was asked to pay the taxes again. Joe said that for the trouble he would give us the case and pop socket for free. He also said if the original payment cleared to come back and he’d give us a refund. Of course, the payment cleared. Now we’d been charged twice. On Thursday morning, I sent Joe an email informing him of the original cleared charge and the pending second charge to let him know I’d be by for the refund. When I got there, I was told only Joe could do that and he would not be in that day. They told me he would be in at 9:00 on Friday. I went back to the store Friday at 9:30 and he was not there. I was told he wouldn’t be in until the afternoon. At this point my I was so frustrated I asked my husband to stop by on my way home from work. I was shocked when my husband told me Joe took back his offer for the free case and pop socket and was only willing to refund the lesser payment of $72. Also, Joe was unable to refund the money to our credit card so we have to wait on a check in 7 to 10 days, which we still haven’t gotten. We had to go to the store every day that week, Monday through Friday, making all the effort to help the staff fix issues that were on their end. I don’t remember ever having a worse retail experience. I sent Joe’s boss an email complaint about the experience but have received no reply. Apparently, they aren’t worried about it. This store is definitely not recommended. Go to a real Verizon store.

Ashleigh Thank you very much! You were so sweet and very helpful today!

My experience was great here!! Brooke was amazing and knowledgeable. Made me feel right at home and made my issues disappear! What a great happy ending!

Ericia was extremely helpful. We are not very computer literate, and she had a great deal of patience. A great representative for Verizon!

My wife purchased a phone from this store and Joseph was great. Purchase went without a hitch. So I decided to upgrade my phone as well. Phone I wanted (iPhone 12) was not in stock so Joseph found the phone at another one of your stores and drove there to get the phone for me. At this point in our experience, we would give a five star rating. However, in the initial setup process my old passcode was put into the new phone and then asked for two more digits. I am not sure what went wrong with the initial passcode, or if misunderstood the two extra digits, or if I misunderstood him or miscommunicated he code to him. Regardless of what happened, I could not get into my phone when I got home and in trying possible codes, the phone became disabled. The next morning I returned to the store to seek some help with the situation only to be told by a different associate that the issue was between myself and Apple, Verizon was out of it. No empathy at all; and for us to keep her posted on what I find out. I understand that she could not solve my problem, but her callous attitude was an example of the poorest in customer service.Post Script: Joseph is the Man! After spending 2 hours on the phne with Apple, they directed me to a competitor to see if they could help. After about an hour the tech suggested I return the phone and ask for a new one. I did that and Joseph was working. I explained the problem to him and he had the phone working in about 15 minutes. His smooth, pleasant demeanor was an excellent change from what I got the previous afternoon. Kudos to Joseph.

Phone broke while on vacation I am here in Poquoson with Erica. She was fantastic, super patient, helpful and efficient. Highly recommend her for services at Verizon.

Excellent service to my phone. Will return soon to purchase a new phone.

Been over an hour now and still havent been acknowledged. The only employee working has been waiting on an older couple to think of their appleID for over an hour, while customers wait in the store. Customers have been leaving, while the same couple sit and try to think of their password. No one else is in front of me and yet I still have not been acknowledged.After sitting there an hour and a half, the employee finally asked me if he can help me. I asked to buy an iPhone 7 and he tells me they dont even keep them in stock. Had he even attempted to help the next customer in line he could have saved me an hour and a half of my life.Worst customer service I have ever gotten in a Verizon.

What a wonderful experience at Verizon With Ericia,and I wasnt even buying a phone today,but I will see Ericia next week when I come back. Wonderful associate.

After many years with Verizon cell phones after visiting the Verizon store to upgrade we are dumping Verizon. Just signed up with T-moble.

Wonderful ppl love ericia.to pieces.....will be back

I got outstanding service. I purchased a new s20 ultra from the store manager and had a zillion questions for her. To her credit she was patient and took time to find all the answers I needed prior to getting the phone. I was not treated like just get the phone and leave like at a corporate store. I went back the next day for more questions and purchased the liquid glass screen coating that was installed by Danielle. The store has a much more relaxed atmosphere than the store I normally go to. This will be my store from now on.Bob

Went to this store last weekend to upgrade my phone and it was so easy no problems! Joseph was amazing give the man a raise!

Normally I wouldn’t post reviews on things but I have to let everyone know how great Sarah is!! She is probably the best person I’ve come in contact with at any Verizon store (and I have been to my fair share)!! She takes the time to listen and understand what you want and is never pushy about sales (which I love coming from a retail background). She is top notch and all Verizon stores need a Sarah! ❤️

Ericia was amazingly!!! So helpful and professional...Great job!!!

I have had the best, most courteous service at the Verizon Poquoson location! Far exceeded my expectations. I am technology challenged and there was never any frustration shown in helping me. Very professional. Joseph and Darin made my experience effortless. Thank You Verizon at Poquoson.

Laura and Brooke at the Poquoson location were awesome! They were very informative and patient with the customers they were remarkable in getting my bill straight and promoting other products.

Sarah was very helpful today . She knew the plans and the all the the extras for each phone. I really appreciate the great attitude she had. I can be hard to deal with and she did great. I will be returning anytime I have problem or question.

I was super tight on time when coming into the store last week but thankfully the wait time was fairly short, Sarah did a great job listening to my situation and hearing my concerns. I was in and out in under an hour! She is very courteous and knowledgeable, had a quick answer to every one of my questions. Will happily return to this location again next time I need anything done

Sarah is AMAZING at what she does! Shes kind, professional, very detailed when giving information, & goes above & beyond for her clients! I will never go to anyone else because of the experience Ive had being a client of hers❤ Stores need more employees like her!

Not saying this only because I drive completely out of my way to come into her Verizon location, but because she is the BEST sales woman I know !If you guys need anything for school, business related, or just want the newest and best technology that’s come out definitely hit up Sarah Dunn at Verizon ! She is so great & I always leave there laughing! Very patient & very thorough when I don’t quite understand things !Thank you Sarah !!! I will be back for more!!

I’ve never in my adult life had a good experience with cell phones. Today I met Sarah, she was so helpful and polite it really blew my mind. (Don’t see that much anymore) I’d give her 10 stars if I could! You all really have a keeper. Thanks again Sarah for all of your help!!!

I recently went into the store to see what my options were for upgrading my phone or repairing my old one. Lenny was very helpful and was able to show me all of my options. I’m so happy I decided to come into the store versus just looking online.

Highly recommend going to this store. Sarah was so nice and helpful. She made me feel completely confident with my purchase. Will definitely be going back for all future purchases!

When I visited to upgrade my phone, Sarah was very kind and helpful. She was attentive and answered all of my questions, making sure I chose the best option for my lifestyle. I will definitely buy from her again.

Such wonderful people at this store. I cracked my screen the other day. Came in to get it fit. Unfortunately its not done in store. Danielle did sit down with me and helped me make a claim. Im so grateful for her help I probably would of never figured it out my own.

I recently switched to verizon after being with at&t for 16 yrs. Danielle at this store was really friendly and her product knowledge was on point. If you are looking for someone who knows her phones and plans ask to speak with Danielle. Thank you so much for your time and effort. You really do make it fun and easy to switch.

Ashleigh was a excellent salesperson. Has excellent knowledge of the iPhone. Great person and have great service.

Came in to find an option to track my son and Jeff M told me about the great option of just adding a line to my account, so now a have a great s10+!!So apparently Jeff M or the company who owns this location hacks Google accounts now? I never posted this review. I never would have posted this review. We went to the location to look at GPS tracker watches if available, or a phone option. I did NOT want to add a line, something I already knew about. I had already researched the marginally better S10+ (over my S8+), Jeff answered three questions: how much do they charge for activation (which he dodged and is $60+tax), whats the difference between the S10+/S10/S10 5g, and does my military discount apply to their activation fees. Thats is. No huge help. Felt like every other used car dealer Ive ever dealt with. I decided my best option to purchase a phone there rather than drive all the way across town, a mistake I will NEVER make again. Do not use this location, do not buy from Jeff here or in Smithfield. This is the scummiest thing Ive ever seen and I feel violated and abused. Good job, Verizon authorized retailer, youve gone from getting no review to giving yourself a 5 star review which is now a 1 star. Youre disgusting!

Received quick, friendly and very effective service. Found out I could save money and still get more service than my current plan. Was very pleased with the no-pressure approach. Will absolutely return whenever I need a new phone or product!

John was very friendly and extremely helpful. He had my son’s phone working in no time and we loved his sense of humor. Thanks so much John!!

Kyle provided exceptional customer service from the moment I walked in the door, answered every question I had about new phones. I went with the Galaxy S10 and couldnt be happier with my purchase. Kyle also installed the liquid glass so my screen remains protected. Outstanding job, I will tell everyone I know to come to the store in Poquoson. Thanks again!!

Sarah Dunn is a lovely, helpful and caring young lady. She provides outstanding service in her line of work. I highly recommend paying her a visit for all of your cell phone needs.

Sarah did such a wonderful job helping our transition over to Verizon! She kept her word and worked very hard to make sure everything was correct and efficient very pleased with my visit to that store.

Anthony has provided the best cell phone customer service by far!!! He was very knowledgeable regarding all of the products and ensured that we were working with the best plan. I highly recommend this location... especially when Anthony is working.

Danielle was very informed and sympathetic to my specific needs. The entire staff was very friendly and helpful. 2 thumbs up!

Sarah was so helpful and has the greatest customer service. I would highly reccomend this place and always ask for Sarah! She will make sure you get the best of everything, thank you for all of your help and guidance!

I went into this store for help with my iPhone and Sarah D. Was absolutely amazing . She’s very professional and got my issue solved quickly . I wouldn’t want to deal with anyone else . Her customer service is top notch and I will continue to go to her and refer anyone I know to her . Thank you Sarah !

John was super helpful! We have a phone not ready for an upgrade and he helped us find the quickest easiest solution, and near closing on a Saturday night. Thank you so much!!

Lenny and Teyler were very helpful and patient with us today! Took the time to teach myself and my mom about her new phone, and really go above and beyond with customer service. The best experience I’ve ever had in a Verizon store!

I had a great experience at this store. Danielle was great Im so happy I came in to learn about my plan.I will be coming back to her if I need anything.

The sweet girl Sarah that works here is just awesome! Very helpful and kind! I enjoyed working with her ❤ great job Verizon!

This is the ONLY store that I have actually received great customer service and was able to get a phone that did what I needed it to do and not just what the rep wanted to sell.I would recommend this location to anyone.THANK YOU

I was thinking about getting a upgrade for awhile and I did not want to spend a lot of money. Danielle did a great job helping me understand how my upgrade would go. She set up all my information and even show me how to use my phone. Im so glad I came to this location they really take the time to talk to you and find out what is best for you.

Sarah has always had amazing customer service personality and friendliness. She’s always helped me with any issues I’ve had with my phones Along with always helping choose the best upgrade.

Awesome customer support from Lenny. He was spot on with fixing my phone. Definitely an asset to your store.

Jon was extremely helpful and patient. He was not only professional but pleasant to deal with. We are so glad he works at the Verizon store in Poquoson. Thank you.

Great environment and staff. Sarah was especially helpful! Definitely 5 stars for customer service for her. Thank you!

Ashleigh was very helpful and very customer oriented with helping to set up my new phone q

Danielle was a easy person to work with. Had a great smile. Had a good experience. Thank you.

Always a great experience! Thank you Danielle for all of your help. You were great!

If anyone plans to visit this store see Sarah the assistant manager. She turned a previous experience, in which I delt with someone from another store, into a 180. After first visit I was not happy with my purchase or the knowledge of the associate. Now I feel comfortable revisiting and referring anyone to this store. Sarah spent the time with me to make sure I was happy with my purchase and bought a phone that met my needs. Thanks sarah!

I had a great experience at this location. Danielle gave me great information on the Note 10 . I will definitely be coming back.

Sarah gave us the best Verizon experience we have ever had! Great patience and professionalism.

Damir did an excellent job of explaining and setting us up. Will definitely use him in the future

Danielle was wonderful help. Thanks so much with helping me get my Verizon cloud up and running.

Worked with D’Amir earlier today and was a great help with all my questions. Give that man a raise!

Christina was great to work with! She is attentive, personable, and solves problems. This is the store for customer service in our area. Highly recommended.

Sara was very helpful, when my screen on my phone cracked she was able to walk me through the process of getting it repaired. She was very friendly and informative.

Sarah was extremely helpful and patient with me, she gave me the motivation to switch from sprint to Verizon! Hands down great customer service and would recommend!

Was very happy with the service I received from your associate named Kyle. He was friendly and was able to answer all my questions. Great job getting me in and out quickly.

Sarah was very helpful in providing info on adding a person to my account. Friendly, personable, and professional.

Sarah was a great asset in changing over my phone. I was glad to have her help set me up.

Anthony could not have been more helpful to someone like me who is technologically challenged. He was extremely patient and answered all my questions in a way that was easy to understand. I. thank him very much.

DAmir is the best!!!! Helped me and my roommate both get galaxy 10s and we are so happy

Sarah was a huge help today with my iphone purchase. I was nervous about passwords and all that and she made sure to make it as easy as she could! I will 100% recommend her.

Jon was so helpful and was so patient. He helped with all of my problems and was so upbeat about the whole process! I would definitely reccomend Jon to anyone!

Had a great experience with D’Amir. Definitely will be recommending him to my friends.

Anthony was helpful and polite when I came in needing help with my phone. He helped me right away and got the problem resolved quickly. This is definitely my go to Verizon moving forward.

Sarah was so kind, patient and professional. Very knowledgeable and solved our problem. We really needed assistance and she was 200 percent helpful.

DAmir helped us today. The customer service that was provided to our family not only from DAmir but all team members today was exceptional! We added two lines, upgraded one phone and were there for at least 2 hours. Never once got irritated at our 5,000 queations. The managers and owners should be proud of the team they had at the Poquoson Verizon today.

Absolutely the best experience ever with a Verizon store. The ladies at this store are amazing! It is worth your time to go to this location, simply the best customer service. Thank you ladies.

Kyle was awesome. Highly recommend! Great experience all around. Everyone go see Kyle. 😊

D’Amir did a great job! I am so happy with my new phone.

Danielle I was in your Poquoson store and you were awesome and you had all the answers I needed you helped me with my new phone I really appreciate all your help I would return to your store if you are there anytime I need help thank you so very much you were 100% and above thanks wanda

Our transition to Verizon was made easy with the help of our representative, Katie, at the Poquoson store. She was very knowledgeable, efficient and made us feel at ease with answering every question we asked. We are just sorry we hadn’t made the move sooner for better coverage and service.

Sarah is awesome. Came in not knowing what I wanted or needed and she hooked me up! Highly recommend.

Kyles assistance and service was excellent, I even learned a few things because of how knowledgeable he was in sorting out my technical problems. Its great to see such skilled employees in the store and to know that the location has such exemplary staff working for them.

Just want to thank Danielle for helping me with transferring all my pictures and contacts to my new phone.

D’Amir provided great service setting me up with a new phone.

Sara was beyond helpful on getting our new phones. Best customer service ever

I was very pleased with the customer service here, DAmir had a great attitude and was very polite and professional. I will definitely come back if I ever need to.

Anthony is amazing! I had trouble with my device and he showed me how to sign up for Comserve Advantage classes for my phone. I love this location!

Danielle is very helpful with all my needs! She’s knowledgeable and easy going!

It was an awesome experience. Lenny was very helpful and was able to answer my questions so that I was able to understand. He was very pleasant and very patient with me and my questions.

Hi,My name is Lisa and I would just like to take a sec to say, that since I moved to Poquoson, Virginia some 20 plus years ago, I have purchased all of my iPhones from the Verizon Store on Wythe Creek Rd. in Poquoson.The reasons being are that it is a small store, the personnel are excellently trained, give educated advice, are very personable and give first class service!Also, after you make your purchase, you are not forgotten. If for some reason you have a question and you drop by or give them a call, they always greet or speak with you, with a pleasant attitude and help you wade through any of the technological questions that some of us just may not understand.Just today, I had a question about a certain search engine popping up and asking me about my password over and over again.I couldn’t understand why it was happening all the sudden. And, it has been annoying the heck out of me for days!I know it’s not The Verizon Store’s job to help me with that kind of a situation. But, I decided to call them just in case they knew what might be happening.I spoke with Danielle and she explained to me that it “is“ something new Apple has implemented. And that unfortunately, I will have to get in touch with them, “Apple.“At least I now know what to do and why it’s been happening. She also let me know she’s been hearing about it a lot and that I’m not the only one that has been concerned about this problem.Danielle could’ve just said, “Sorry, don’t have a clue.“ Or, “We don’t handle those kind of problems.“ But, she took the time to let me know that I was not the only one out there that was experiencing this irritating situation and how I would need to go about getting the problem solved.*Note to the owners of The Verizon Store in Poquoson.Danielle is a great asset to your company. Keep selecting employees like her and you’ll keep getting and keeping happy customers like me! You have a great group of employees!Sincerely,Lisa Leavenworth🍀Poquoson, Virginia

Sarah was amazing with all of her costumer service and easily answered all of my questions and was extremely helpful!

Sarah was very patient with me as I am learning. Always a smiling face.

Sarah is most helpful in the past and present. Will return to her and will recommend her to others.

Very knowledgeable, helpful and pleasant. Will recommend to all my friends. John and DAmir

Anthony provide extraordinary customer service. He was very knowledgeable and courteous. Had a wonderful customer service experience.

Sarah was very helpful. Ive come in a couple of times frustrated she has always been calm and definitely knows her stuff. I will be back to see her.

Lenny is a great salesman, professional and knowledge about Verizons products. The store is clean and the phone displays are arranged in a way to attract you to explore your options.

Just visited Poquoson Verizon for iPhone help. Received outstanding help from D’Amir and done so quickly. Teriffic public service. Promote him!!!

I was helped by Sarah and found the perfect phone that works for me . Keep up the good work. She a keeper.

DAmir provided great assistance to me in resolving my concerns... very professional and courteous.