Horrible experience with this outfit. I now have to paint entire house. Tore off stucco when removing old door, never told me door needed to be painted. Owner Rob had excuses and no answer to how Im going to match the paint on the wall above the door. Refused to provide me his state contractors license number when asked. Will file complaint with state, BBB, and put lousy reviews everywhere. He then proceeded to mock my other doors (which I was going to get him to replace had his outfit done a good job with one door - thank goodness I didnt order all 3 from him) and then called me fat and told me to get a job. Guess he ignored the new $50K RV, new $40K flats boat and new $50K Jeep Wrangler that he walked right past. And, calling a customer fat???But theres good news; He said if Id pay cash he could charge less AND avoid the $145 permit charge. Of course, thats illegal in at least two ways (1) Charlotte Co Building Dept and IRS (if he doesnt claim the cash). Wonder how many times this crook has done this???
Very helpful and friendly staff. Fast turnaround on our order of doors, way faster than other places we looked into. Extremely satisfied with the quality of their work.
Very unpleasant experience with this company. I have called several contractors over the years for quotes, and none were as unfriendly/impatient or unprofessional as this one. I felt uncomfortable in my own home and was talked at like I was clueless (Im obviously going to ask questions about the doors and windows that dont come cheap). Needless to say I did not get a good first impression and am giving the job to a company that treats potential customers better.
The owner Rob, is a good guy and they have provided good service. We bought windows from Window World 4 years ago so I checked prices with them on doors. Quality Doors were half the price of Window World on the window and doors I just ordered.
Rob got all our windows and few door done and we were very satisfied and good prices
I wanted to replace my double front doors because they were outdated and installed when the house was built in 1988. They were still in good shape, just outdated with the elliptical glass. I got 4 estimates including one from Quality. I read reviews on Google and other sites beforehand but decided to go with Quality because they had a great looking door (full glass) at a competitive price. When Rob came out to measure the doors, he told me I could replace just the doors because the sill, threshold, jambs and casings were still in great shape and their company had installed the original doors and the news ones would be a direct fit. This saved me a LOT of money and didn’t require a building permit either. Customers will need to exercise some patience when dealing with the company because of their limited office staff and you can’t contact Rob, the owner, estimator and head honcho directly. They have limited overhead which results in savings to the customer. The entire process of selecting a door and hardware, estimating, scheduling, and the installation of the door was completed in a timely and professional manner. The installer did a fantastic job and these new doors look awesome!
Dont carry impact window glass. I need one replace. But they were friendly on phone
I have used this company twice, once for a shower enclosure and today for a patio pool door. Both times were exceptional experiences. From the estimate to installation timing to installation these guys are flawless! Highly recommended!
NO STARS really....attempted to install slider window unit, wrong measurements, could not open or close windows, only installed 2 out 5 of the windows, corking everywhere, poor workmanship, rude and unprofessional behavior, abandoned job when asked to fix, kept my deposit and had no windows or screens in lanai for 4 months. NIGHTMARE Company - Stay away!!!!
I must say, 1st impressions go a long way and theirs is an absolute train wreck. The lady on the phone was rude, short with me, wanted to argue about what I was inquiring about and generally didnt care that I was in the market to spend my hard earned money. If their negative attitude is on display at this point, why would I ever take a chance with purchasing products or using them for installation? Stay away is my recommendation.
I cant really review their work because we never got that far. We requested a quote and it took several weeks for someone to even call us back to schedule. Then the day that they were supposed to come measure (Rob said sometime after 4), my husband missed the call, and called back within 2 minutes and no answer. My husband called the office and the receptionist just told him that Rob wasnt there, he could leave a message. This company is BEYOND unprofessional. Clearly they dont need/want business. I need to replace some windows and a door, but I will go anywhere other than here!
Well ran company
Have purchased & installed 2 doors. Front door is beauty; good quality. Installer did excellent job on old house with minor issues. Side door replaced rotten one. Excellent quality, same installer so it was done right. Decent price for good quality workmanship all around; on time delivery. Would recommend and will be first stop if/when we need another door.
The owner was very helpful and knowledgeable and help me fit my needs, nice show room with door and window displays. I would recommend this company .
Highly recommend this company! They did an excellent job, kept us informed when they needed to, and showed up when they said they would! The finished project is great. Really good people to deal with! Rob, and his installers are very good at what they do. We had a other qoutes from big box stores his was very competitive and his payment terms couldnt be match by others. Look no further these guys are the real deal AAA+++
Good, quality products and very helpful staff.
Used this company in 2015 and was satisfied with the job done. Now in 2017 we hired them again to replace two more of the Condominiums front entry doors. We ordered fiberglass doors to eliminate the doors from rotting from the harsh weather and salt air. When the doors came in a date was set to install and you would have thought all was going to be done and fine. First all of the miter cuts in the joints were all chewed up and looked bad along with the miter cuts for the molding. Then there were gaps in the door frame that allowed for the door to open while locked just by pulling on it. But the kicker was when the put a bare wood strip on the outside of the door to cover the side light and door gap where they meet and put a PVC strip on the inside covering the same gap. Now when I explained to them that we ordered a fiberglass door and why would we do this if your going to put bare wood on the outside, they just looked at me like I was nuts. When I called Rob the owner he then talked to them and said he would order a PVC strip for outside. Waited a couple of days then a couple of others came and installed that PVC strip so all was done. Waited some more time for city to come and inspect the door so that the screw holes on inside can be covered and painted but nothing. Called the city and they advised that quality door never called them to have it done and only they can do it. I called quality and Sandy the rude female that answers the phone said that she did not know the job was done and when I told her to let Rob know we were really disappointed in the job that was done, she cut me off and said she would call the city. A few minutes later she called me back and now wants to argue with me saying she called me the week prior to make the appointment for the city to come out but no on called her back. I explained that she can see my phone records, NO ONE CALLED MY PHONE LAST WEEK FROM QUALITY DOOR, she then said she will make the appointment. I would not even give this company a one star after this dealing and we will be looking for another company for the other 5 doors we need replaced.
Very rude owner at front desk. Look elsewhere
Cant be bothered to call me back for a quote. Called on Monday, May 14th and now its Friday the 18th and no one can bother to call me back with a date for windows and shutters. Sad
Very rude person that answers the phone. I recommend going somewhere else.
Unprofessional, rude, save your money and buy else where!