I enjoyed being welcomed by Eddie Mendoza. It was my first visit with my 2022 X4. He spoke Spanish, introduced me to the waiting room and made me aware of options to consider in the waiting area. Eddie reviewed the bill and warranty options and volunteered to explain other technical issues I needed to learn about the vehicle. At that moment, I determined that Eddie will be my vehicle Service Advisor. Thanks Eddie! I strongly recommend him.

Courteous and super professional but clear, patient and thorough. We just bought a preowned and are brand new to BMW. Eddie Mendoza was pure positivity & the best most helpful guide - esp for first timers like us. Glad to be part of the BMW family!

Excellent work and customer service. Had body damage repaired - vehicle looks brand new. The advisor, Kurt Hinrichs, was readily accessible, kept me informed and was extremely professional and knowledgeable . Thank you BMW of Greenwich and BMW of Mamaroneck Service!! Job well done.

Great service very professional! The one issue I would say is this… cmon BMW get better WiFi for your customers LOL WiFi was unusable in the guest waiting area. I can hook you up if you a need pro! LOLBut overall great service and people!

Pat Riccardelli was very attentive. Good online process. Work was done promptly. Easy loaner car process and provided requested vehicle.

I was having an electrical short in my rear brake light and was only in town for 24 hours and needed car fixed quickly. They didn’t have all the parts but customer service went out of way to get them delivered that afternoon so that car could be fixed prior to closing. Appreciate them working with me to get this done so promptly

Just before my regular 27k service appointment I got a warning light saying brake pads were worn and needed checking . Literally one day later I got a warning light on right wheel tire pressure. When they called me the day before the appointment to confirm it I was able to tell them about the two issues and they were very clear about the likely time and cost required to address each issue. Iedt the car and went home in an Uber arranged and paid for by the dealer. While at home I received texts informing me of where they looked and what they found. The texts included video showing a nail in the right tire and significant wear the other tires. They also confirmed that the brake pads needed replacement. And that the cost of those would be covered by the warranty. The communication was really excellent throughout the process …and my service coordinator, Jill was clear, helpful, and proactive. Also everyone at the service center, employees and customers wore masks. The only negative does not really relate to the service. The run flat tires are expensive and don’t last long so I it is an added expense that I had not anticipated. They did work when I had a nail in a tire though!

Very good customer service. They took me early and got me out quickly.

A shout out to Andre Gonzalez; who although often overwhelmed; bends over backwards to please all his clients 🙏. Thank you Andre for your patience and thorough professionalism.

Staff are always very helpful and professional. They always check and communicate so I don’t sit there and wonder if there are any issues or delays. Very pleasant place.

Jill Smith, my service advisor, is great. Personable, professional and great follow through (even on her day off) . The receptionist system/on line chat needs some work. But the parts department was extremely helpful, along with Jill.

Overall this place is consistently efficient. Loaner car requests are honored but the facility is also very comfortable if you want to wait for your car to be serviced. Most of the reps are pretty cool to work with but occasionally you may encounter a jerk... if this happens, they will try to remedy the situation. Would/ have recommended.

Jill Smith is a great to person to work with. She is thorough with her explanation on what needs to be done with your vehicle. Also the manager Andre was helpful with explaining what was wrong with my car.

Kurt was diligent, attentive and proactive in his handling of my blown tire and three bent rims (courtesy of a basketball sized pothole at the HH exit of the GW). I made it a short distance before requiring my car to be towed from some random neighborhood in Greenwich at 3:30am after waiting 4 hours for a tow truck, so the last thing I wanted to do was micromanage a service advisor. Unlike some service advisors Ive dealt with at other BMW dealers -- including two who forgot to tell me my car was ready for pickup until several days later -- Kurt took care of everything and I was able to rest a bit before arranging a rental for the remainder of my trip up to NH. People rarely go to a service center for something good happening to their car, so competence and reliability are key. Regardless, Ill be sticking with the Tap from now on...

I’ve been using this facility for over 5 years now for my service and I highly recommend Doug Imhoff. I recently switched to him and I’ve never experienced faster service. My car was dropped off and I was in my loaner and out the door in under 5 minutes. All of my requests and needs were met and my car was finished at the time it was promised.

Very happy with the work done on my car very reasonable prices......

Thank you, Justin A for your great customer service and communication. This service center genuinely cares about their clients and is not pushy or aggressive. I appreciate coming here so much that after moving to Queens, NY, I still drive over to Port Chester to tend to the maintenance needs of my ultimate driving machine.

I had a loaner while my bmw was being serviced. Arturo as usual was professional and courteous and always there to assist.Thank you

I live in Manhattan but gladly endure the schlep to Port Chester because of the superior customer experience and quality technicians. Arturo A. in particular is incredible. I wouldnt trust anyone else with my baby.

Arturo Ciani did an excellent job getting my service needs taken care of in a timely manner

The staff was professional and kept me well informed. The waiting room was inviting, provided a good work environment. The work was done on-time.

Very responsive, professional & knowledgable. My service advisor Artie was great! Thanks again for getting my PPI done and communicating with me throughout

While I initially gave 1 star due to my frustration dealing with a front bumper repair, that resulted from an accidental damage during routine service, I’ve decided to update it today.It did take multiple attempts, and the communication as to what was actually being done to my car didn’t feel as transparent as it should be in order to convey trust, they did make it right in the end.Joe and Sebastian both went the distance to ensure I was happy and understood what transpired entirely.In the end, I’m content with the outcome. I’m glad that I’ll be able to continue to come here for service.

I havent been here in a few months and when i came in everything was professional as always and my problems were def solved. Thank you Tyesha Montford for always holding it down for me 💪🏾🤝

Bernadette in service was extremely helpful in getting my car looked at

Arturo communicated professionally and was empathetic of my situation. Previously went to Ray Catena in White Plains but will go here moving forward (as long as Arturo) is there.

Brought my car in for its break-in service. Working with PAT he listen to my concerns and addresses them. Definitely will bring my car back for future services

I dropped my x5 off for a brakes issue and minor cosmetic repairs. Almost a week later Advisor Arturo Ciani reached out to me to say my car was ready he was very rude and does not have great customer service skills. When I asked about my brakes he said they were fixed. I asked how he said they were tested on the computer and everything was fine. “He’s not sure what kind of car I’m use to driving but the brakes are doing what they are designed to do…” which in my opinion is not how you address a customer. My car mileage never changed from the time I dropped it off until I picked up the car so I’m not sure what testing they did.My car still drives the same and the brakes still seem as though I’m pressing the pedal all the way down to the floor.

BMW service was excellent. My car had 100,000 mile service completed in a timely fashion. The technician, Justin Madeo is very courteous, knowledgeable and explained the entire repair process to my comprehension. I would highly recommend BMW Portchester and rate them Top of the Line A+++

I had a lot of items that needed to be addressed when I brought my 5 series in. Bernie was very attentive and kept me informed of what was needed AND my car was ready for me as promised.

Tyesha was my service advisor, she was wonderful ! Thank you .

Very friendly, professional atmosphere. I would recommend BMW of Greenwich to anyone

Jill was outstanding and had helped my wife and I in the past. Everything is done efficiently and profressionally!

Excessive charges beyond reasonable rates.Car was not properly cleaned.The rear bumper was scratched in several spots with white substance hanging from the scratches.I refused some of the repair recommendations because of the unreasonably excessive quotes. I will have to take my car to another service center for those repairs.

Very fast service with loaner availabke

JR was simply amazing. I reached out to him in order to discuss coming in to get my right tire fixed for my 3 series 2020 BMW. He was very attentive and reached out after our convo to confirm the day I was coming in (and I actually forgot and was super grateful he reached out to follow-up). Once I arrived, he was professional, courteous and accommodating, especially given that I did not have time to stay and wait for my car to be fixed due to my work schedule. A loaner was given and the entire process with super smooth and easy! He even texted me once my car was fixed! SPECIAL shout out to Eddie! I’ve interacted with him previously and he is always super attentive, patient and knowledgeable! BMW is very lucky to have both JR and Eddie on their team!

Arrived at my scheduled time. Was taken care of immediately. Giiven a loaner comparable to my vehicle. My Customer Service Rep was AMAZING and was very attentive to my needs. No Fuss No Muss!!! Very Pleased!

I booked a appointment the day before for 10:15. It was hard to even get somebody on the phone. I waited over 4 hours for my tire to be replaced. I was told I could not get a loaner car for a tire replacement when I in fact have had a loaner car for a tire replacement. There were plenty of loaner cars available. I’m currently suffering from second degree burns and had to sit at bmw for 4 hours !!! I had tire insurance on my vehicle my lease was up in April however bmw is having production issues and I had to extend my lease making my tire insurance no longer valid which is totally unfair. It took over 2 hours for my advisor to even update me on my car. I then informed him that my engine coolant was low and it was not replenished. Somebody else asked for a oil change on top of there service they were there for and and was able to receive it. I never felt so ignored in my life.I don’t even want the new bmw this company is terrible.

The 650i Gran Coupe is the best car value for the money — absolutely love it!

Outstanding service! I can compare with other high end car service and this is tops by a mile. The most knowledgeable service rep I have seen. Pricing great and understandable. Completely satisfied and surprised.

Staff was professional. Wait time was short. Pleased with the result

Jill Smith was a fantastic service advisor!

“House call” repair for an airbag recall. The service guy was super professional and timely. Definitely would recommend this service department. Booking was easy. Text and voice reminders were a plus!

I pulled in at 4:55 on a Wednesday night in my husband’s BMW with a blown tire. They confirmed it could be fixed immediately and all I had to do was rest in waiting room. After driving han hour on I-95 and blowing the tire, I was grateful.They were done in no time and I was happily on my way with a clean car and fresh new tireGreat service.

Excellent Service I would highly recommend to family or friends

Fast and response service. Friendly employees.

This was our first time utilizing the service center and I must say that it was such a great experience. The service team was very courteous and professional.

Dropped my car off a week ago for minor boddy work. Never heard anything until a week later when I was contacted by the insurance company who cheked on the status of the work. BMW of Port Chester response was they could not start the work because they needed additional insurance paperwrok. They never bother to contact anyone to request that information. In the meantime, one more week without my car because someone dropped the ball. Unnacceptable.

Service advisor – Jill Smith – was prompt, had all paperwork completed was right on schedule. All requested repairs were addressed And all scheduled maintenance items completed. Jill spent the time to go through everything before I departed service area. Thank you!

Jill provided fantastic communication and customer service. Top notch, hands free service. Clean and professional business.

Have waited for my vehicle while getting serviced and have also requested and used a loaner on different occasions .Both experiences were great.The loaner was ready and clean .Jill is my advisor and she is always pleasant .Was very accomadating even though I was late for my appt.

Pat was my guy for going over what I needed for my vehicle while I got my vehicle serviced. Great customer service and friendly environment the mechanics work great here thanks Pat

Very courteous, professional and informed.

Great service fast and professional

Arturo is the best. Highly recommend working w him. If he leaves this place they should shut the entire place down.

Awesome Service place #1 in Tristate Area

Great place and having visited other BMW dealers in the area I will never go anywhere else for service of my BMW. Great process for taking your car as you come in. Red Carpet service. I have worked with Doug my service rep and he is great. They have a great customer waiting area with multiple TVs and many options for drinks and snacks. Even going in for an oil change they cleaned the interior and exterior of my car which was very considerate. They are really big on customer service. I would totally recommend them for anyone in Fairfield County, CT or Westchester County NY. These people get a 12 on a scale of 1-10!

I usually don’t have good experiences with dealerships and service but I was treated great at service center, Pat took great care of me and I would recommend anyone to take the drive there for the amazing service.

Jill Smith was so welcoming and professional! I would recommend this dealership! Thanks Jill! You are the best!!!!

From the time you roll in to the time you roll out, the attention to detail you receive here is what you except from a high end name as BMW. Well done guys.

Received perfect service after tire blowout.

The experience I had at the BMW Service Center in Port Chester was terrific! Joe Massari and Justin Amodeo are both extremely knowledgeable and professional. They are a pleasure to deal with and made the whole process very easy! I highly recommend!

As always, this specific BMW service center has shown excellent customer service. A loaner car was not available for the service I needed but Tyesha kept reassuring me that they would order an Uber for me to get to work and back to the service center. The whole team really makes sure their clients are well taken care of. I do not even live in the area anymore and I refuse to go to the service center closer to my home.

Tyesha always does an exceptional job with taking care of me and my car. She has been nothing but helpful professional and extremely informative. She is also very thorough with her work, she always makes she that you are up to date on all your services.I highly recommend her services.

Great place, great people and above all great service!

Amazing and fast service! Great place to take your car to.

I was able to walk in for a flat tire and a service check and was in and out in less than 90 minutes. Their lounge and wifi allowed me to work while I waited. Fantastic!

I had a very good experience with BMW of Mamaroneck. I just brought a 2005 BMW M3 with only 45,500 miles. Because the car had not been driven in a long time, there were gaskets and rubber seals that had to be replace. They also replace a rear bearing on my rear axle that was leaking.and a vanos hose. They also rebalance my front wheels. My Service Avisor Mr R. Cruz was very informative and kept me up to date. Kirk the mechanic did an excellent job.I was able to get a discount on the parts and labor.......very happy

They take your complain serious and they update you on any new findings while working on your car . I will use the word “professional” and a dedicated team

It is always reassuring having my vehicles serviced here. The entire staff work in a coordinated manner from check in to check out! Upon arrival the check in is fast and efficient; wait times for an advisor are reasonable and they take time to fully understand my service needs. During service appointments the advisors keep me updated. Check out is similarly an easy process.Having been customer at several local dealerships, this team of professionals are honestly the best. I drive past two dealerships in route here because of the consistent positive customer experience. Even the loaner fleet is discreet with no ugly and excessive branding.I highly recommend this service center.

I always have a great experience with the entire team at BMW Service in Port Chester. They are friendly, efficient competent. I never had had a problem there.

Exceptional quality, exceptional service,00 exceptional people. Can’t wait to come back and have them help me again with my car.

I least the new 2021 BMW M550xi,It was a terrific experience this the seventh vehicle I’m leasing from BMW of Mamaroneck New York

Doug is the man, very happy with how he resolved things. The man is professional and takes care of you. I will 100% going back because of this.

Very professional service

Its always a pleasure coming to Portchester. My rep JR is amazing, so great with customer service.

Always take care of anything that come up, I took the car to Ramsey and they didnt replace the fuse to fix the outlet but these guys did

Great experience! Great service ! My service advisor Arturo C. was attentive and always a pleasure to know he is taking care of my car . What an awesome service advisor! Keep up the great job!! Highly recommend!

My first time at the service center, as soon as I pull up was impressed how organized things look and how friendly the staff was. Looking forward to my future services

Arturo is by far the most honest service advisor you’ll ever meet! He is very upfront with you about the cause of your car’s issue and the pricing.

I highly recommend this BMW service location. I had an unexpected issue on the i95 and needed to get a new tire, and as soon as I pulled in, everyone was so nice, accommodating, and efficient. Without an appointment, I was in and out in just over an hour and they completely put me at ease. Id go back there anytime for service (but i just hope i dont have to)! thank you to everyone, especially Eddie!

Always excellent service and pleasant and helpful agents. Waiting room also pleasant. (I ended up purchasing my current car through Greenwich/Port Chester (approx 15 miles from me) because they give loaners regardless of whether car was purchased from them, contrary to a BMW dealer who is only 3 miles from me.)

Tyesha Montford is the best sales advisor at BMW parts center and Always willing to help any way she possibly can to insure that her customers are happy! Always GREAT customer service!! Never have no issues with her. Always willing to work with her and nobody else when I need my service done for my car!

Jill and the whole bmw staff excellent

Speedy efficient professional Arturo Ciani was very helpful and knowledgeable

Great service, Advisor Tyesha is the best! Great customer service.

The actual work on repairing my mirror was excellent. Doug Imhoff was very pleasant to deal with.However, you do NOT rate 5 stars until you fix up your computer system. There seems to be no synergy between the appointments scheduled by the service staff member and the mysterious computer schedule. Doug and I would agree that an appointment should be changed to give the body parts people time to paint the shell of the mirror. (Note to BMW - please give your service centers the code to the new color of my car. I deducted another star for that foible)Then I would get a call and then angry texts saying that I had not arrived for the appointment that had been rescheduled for another day.Quite honestly, I was reluctant to buy a BMW because I have had such excellent service at Greenwich Lexus. They ALWAYS received a FIVE-STAR rating. The word around Greenwich is that Lexus service is the best. I still agree. Never the scheduling confusion.

Was in and out car was even cleaned love coming here for service

First time at the service department and the service was amazing. They took my car in immediately, the lounge was sparkling clean, and everyone in service was extremely polite and professional. Definitely great management! Would highly recommend them.

The service center was clean, comfortable, welcoming, and provided a pleasant place to wait. Jill was my service contact. And she was super. She got me in and out in a short time and back on the road. Gave me good lunch suggestions and kept me updated on progress.

I brought the car in for the first 10,000 mile service and state inspection. The car was checked in efficiently. The waiting area is spacious allowing for proper social distancing. The service was completed in less than the estimated time. Service advisor was professional and courteous.

All the work was well done. The one exception was the amount of psi air put into new tires after a balance in addition. The tires read different psis. Where was the balance and checking air pressure?

Very professional dealership. They took great care of my car while it was in for service. Ray Pratti thank you 🙏

Pat was extremely helpful, he stayed on top of everything and ensured that all issues were resolved, he went above and beyond. Couldnt of been happier with the level of service I received. Highly Recommended.

Turns out I had a loose nut behind the wheel. Brought it to numerous other shops and they couldnt figure it out. Other BMW dealerships too. Within 5 minutes of talking to my service advisor they knew what was wrong. Would recommend this place to everyone. Ill be back when my ban is lifted...

Took my 2013 m3 to this service facility. Took over a week for a simple throttle actuator diagnosis and secondary air pump failure. Which I never understood why my car was there for a week. Told me I needed that corrected. Took it to a Indy shop saw everything being taken apart and the tech at portchester didn’t even plug my secondary air pump back in. So that’s why I continued having a check engine light illuminated. How do you take something apart and not plug it back in which an essential pump for the engine ? If you need anything out of warranty don’t come to the dealer period.

Great place to get your car service done ASAP and they always have free loaners where some people charge 250 depositDoug is A1 in service

Efficient and professional service.

From the moment you pull up you are greeted and helped. Most of all everyone is knowledgeable. Service Advisor Justin is excellent at diagnosing and keeping in touch throughout. He really is an outstanding advisor. I travel over 1 hour to get my car serviced here. I have been doing this for years. I have always been pleased with my treatment and their service.

Worked with service tech, Jill who was great. Communicated with me the findings, price and timing of the service. Best experience I have had at a BMW service center. Highly recommended!