Like everyone right now, I was hard-pressed to find the mountain bike I wanted. A quick search led me to River City Bicycles. I ordered online and was immediately contacted by staff via email. A week later, my bike was ready. I met with Noah, who seemed very knowledgeable and set up my bike. Everyone I met with was very friendly and helpful. I’ll be back for service!

Heads up if youre shopping with kiddos!Most of the staff were kind and helpful but they need to all get on the same page. After being checked in and kindly showed to the items I was looking for, I was asked by someone else to put a mask on my just-turned-2-year-old. At the masks, the 2 staff members there told me not to worry about it, but I got one on him anyways (for a while). I made sure to carry him the whole time so he wouldnt get near others. Then, the other staff member ended up kicking us out because my toddler wouldnt keep the mask on. I tried to remind him that the mandate only applies to ages 5+, but we were asked to leave. Unfortunate experience that kind of ruined my day.

Great bike shop that is a Portland institution!!! Just bought 2 bikes and gear to get back into biking after a 20 year break. Esteban helped my wife and I select the right bikes and helped us get the gear needed to get going. He was great at listening to our needs and offering recommendations. I feel he really went the extra mile to get us set up properly. Thanks Esteban!!!

Just picked up my bike from here, Sage helped me set it up and it was such an awesome experience. He gave me a detailed (at my request) explanation of the suspension setup, maintenance and tips for how to get the best out of each component. Super nice dude and great customer service, would highly recommend you shop here.

I have been a bicyclest in SF, Seattle and now Portland for 30+ years. In those years I have gone to dozens of bike shops for all sorts of reasons. River City bikes is amazing! They have everything I wanted and more. The service was the absolute best I have ever gotten from a bike shop!

Everything you need for two wheeled fun. Best service department in town as well. Absolute top notch mechanics here and very knowledgeable sales staff in the floor who never try to hard sell you. Ive been a customer since they first opened and am so glad they are a part of the Portland community. Check out their web site for excellent ideas for rides in the area.

I went in with a very narrow idea of what I wanted, just a helmet for my daily commute up to some longer weekend rides, I wasnt picky. The sales person was very friendly, quickly brought me options. When he showed me the helmet I ended up buying, he explained that it has better ventilation than other options (which is awesome, I have very thick hair and hadnt even thought of this). He also mentioned that he tends to break out less with this helmet, another thing I hadnt thought of, but being very acne prone I was sold.Thank you guys for being friendly, helpful, and swift! I love my new helmet!

Had an unreal experience buying a bike from these guys as someone from out of town. Sweet shop to visit. I forget the names of the specific people but worked with some managers and they were great. Unreal customer service, even helped cover the cost of a break bleed after the bike was already sold. Thanks guys

The staff and service at River City Bikes is are top notch. Everyone Ive spoken with and been assisted by at the shop has been kind, courteous and honest. In my few visits, some of the folks that have assisted me have been Mike, Sara(h)?, and Alex who all took their time to speak with me and give me a great explanation of what needed to be done with my bike. This is my go-to shop for all things cycling going forward.

Local bicycle shop with Portland history. Friendly and knowledgeable staff are ready to help you.

Very very knowledgeable, helped me select my Garmin computer. Very nice store as well!

Drove 2.5 hrs from Washington to give them my business as they had the only Specialized Rockhopper in the PNW. The employee was polite and got it out in no time for me to test ride. Rode around for about 10 minutes and came back to tell him Id take it. Before I could even tell him he said itd be another few days before I could take it home because of quality and safety testing that needed to be done. Let him know I took a small road trip to get the bike and give them my business. He didnt even acknowledge my situation and told me to think about it. Told him I was going to get some lunch and think it over and he completely ignored me. Why would he let me test ride a bike if it still needed safety testing? Im extremely disappointed. Unfortunately businesses like this sell out so quickly due to supply chain issues in the age of COVID that customer service is an afterthought. Id recommend going to another shop in Portland if you have the chance.

Excellent staff! Ian helped me fix my derailer no charge, what a great guy!

This bike shop is what all bike shops should be. Friendly and knowable staff, great selection of product and accessories for bikes, and best of all, no bike snobbery elitist attitude.River City treats all riders and customers with respect, regardless of their riding experience and will get you on a bike that suits your budget and skill level. They are a full service bike shop to help with anything that needs taken care of, whether its a flat tire, tune-up, complicated repair from an accident to full bike fit to make your ride seem like an effortless experience.The shop is closed for indoor shopping. Their website offers quite a selection of product and services.Check there first, then head to their parking lot to pickup an order or have it shipped directly to your home. Masks are required for any interaction with staff members.

I highly recommend River City Bicycles at the Martin Luther King location. After signing up on their will call list on 3/17, I anticipated a long wait for the bike of my choice to show up due to the current backlog. But, on 3/29 Walker Devine called to let me know my bike was in, built, and ready to test ride! Walker was also extremely helpful, pointing out all of the features of my new bike and assisting me with accessories.See or ask for Walker - hell take good care of you!

Really good staff . knowledgeable about the things we were looking for. got my 12 yr old son his first adult bike today for his birthday this weekend . we had an easy time figuring thing out with sarah!! hes gonna be so surprised

Bought a bike from them last March. Sales rep told me when I picked it up to bring it back after 10 to 15 hours of riding so they could do a complamentry tune up and adjust anything that needed it. When I called to bring it in the person who answered the phone said it had been to long since my purchase and I would need to schedule a tune up and pay for it. I was not given a time frame to come back, I was told 10 to 15 hours of riding. Way to back your sale, I will take it to someone else.

I highly recommend River City Bicycles and had an incredible buying experience with Stefan! Hes extremely knowledgeable, patient and is committed to helping you find the perfect bike for you! Go there and ask for him by name! You wont be disappointed!

Great service from a super friendly staff. The store has everything you need in great quantity and quality. My bike was serviced quickly and Im ready for more miles of riding, thanks Sarah!

New bike day so awesome

Drove 20 minutes here to find out they’re not letting people into the store. Line of people standing outside and the employees would bring out what the customers asked for. Wanted to browse trekking bikes and will be taking my money somewhere that actually allows me into the store!

Easily the smoothest bike shop experience, even during the pandemic. Patient, and accepting of all levels of experience

I love this place. People are always so helpful. Not cheap, but you know youre getting quality service and gear.

I didnt buy the fanciest bike, but the staff at River City Bicycles (Matt) treated me like I was buying the fanciest bike in the store. He was patient and kind with my lack of bike knowledge, and was extremely friendly.When my bike was ready to pick up he had me take it on a ride around the parking lot. He then told me the frame might not be the right size for me (there is a bike shortage and they didnt have one for me to test out before). So he spent another 30+ minutes with me testing things out to make sure it was the right bike before I left with it.That kind of honesty and customer service is hard to come by, and is much appreciated. For this, I will always recommend River City Bicycles and will be a lifetime customer.

In the age of buying online, supporting a local Portland business is critical.It is great that we have River City Bicycles on S.E ML King Blvd. Cycling is up over 50% and probably even more in Portland . . . necessitating good service on bikes, ensuring safety for riders.River City has stayed open during the Corona Chaos - providing safe, masked, and socially distanced services.I rely on River City for a lot of services but also for supplies . . . from my Specialized bike to tires, tubes, water bottles, and a bike computer.Sarah at RCB is a magician with repairs as are all of the employees. A shout-out to Mark for exceptional attention to detail (my new water bottle came loaded with ice water on a 90-degree day).The employees are all dedicated to the sport and committed to providing great service.

Great store and selection. Friendly knowledgeable staff

My road bike was in need of maintenance so I brought it to River City for an evaluation. I’m comfortable servicing my bike on my own but wanted to get some confirmation of what the issue was first. The staff at the service department was super helpful, finished the evaluation ahead of schedule, and didn’t pressure me with any unnecessary repairs. They were supportive of me choosing to perform the service on my own and helped me find all the necessary parts, which I was able to purchase there. I will definitely be a repeat customer!

WELL DONE RIVER CITY BIKES!  My experience was excellent across multiple departments.  What started as a routine shock rebuild turned into extensive research from the Service Department (thanks Brandon!) and a determination repair wasnt the best option.  The sales team was fantastic in answering my questions and ultimately got me onto an amazing bike. (thanks Brandon Smith!)  Behind the scene the warranty department contacted Specialized and given the circumstance convinced them to help me out. (thanks Corey!)  Impressive customer service and a great bike, I will certainly be back!

Have had nothing but a superior customer experience at River City! My fiance and I each bought two bikes here in the last 6 months (one gravel, one road) and the attention, knowledge, and friendliness of the staff is unparalleled. We find ourselves stopping in multiple times a week for bike supplies and I have to say I am very impressed with the way this shop is run, even during COVID. Support local businesses!!!

All the sales staff are helpful, very knowledgeable and supportive. I didnt really know exactly the type of bike I needed going in and Jay helped me immensely in deciding. Hes tall like me and so knew the pains of trying to find a bike that fit. Wonderful customer service from everyone even if I didnt buy anything, I have just come by and thrown out some ideas about changes to my bike and everyone was willing to help and listen and give advice. Always come back and support River City!

I am always impressed and satisfied with River City Bicycles. The staff are patient, friendly, helpful, and in my experience, very capable of using their vast knowledge of bicycles to address each customers individual needs, and concerns. Ive actually saved a lot of money by calling them and getting clarification and fresh perspective on gear! Theyve assisted me in making healthy, practical choices that empower me to be a better cyclist. Thank you!

River City Bicycles has been amazing! I just picked up a Cannondale Quick 4 and everyone has been super helpful with my new bike purchase and going above and beyond at every point they can. Some complications occurred (due to the manufacturer, not the store) and River City made it effortless on my part, which was much appreciated. Also communicating with them was easy. Everyone was very responsive and respectful of my time in general. My experience was great and I would highly recommend them for your cycling needs!

Esteban was very helpful and patient while assisting me in purchasing my very first road bike, a Specialized Diverge in a beautiful sage green color. I was bordering two sizes so he called in another expert to evaluate my riding to confirm it was the best size for me. The store has great products and the staff are friendly and knowledgeable. Thanks again for getting me into the perfect bike right in time for summer!!

Extremely disappointed with this place. They are completely unhelpful if its regarding anything but their limited and mediocre selection.

I am a novice when it comes to buying a bike and what technology is available, and not only was I able to get quick guidance through email, but Esteban also helped me over the phone and with my test ride to buy my beautiful new bike and helmet. He answered all my questions and made sure I was taken care of before I left, he even gave me some information about protection/insurance. Thank you so much!

Support your Local Bike Shop!Was looking for a new bike for my better half to as an introduction to road riding. The staff recommended a few bikes, sized her, and let her test ride a couple upstairs on the track. It was an amazing level of service that helped to calm any fears over riding a drop bar road bike. And to top it off, they looked into inventory and found one at a discount at the Outlet on Belmont!

Always a great experience in the store. Knowledgeable staff, and good espresso.

Knowledgeable and friendly staff. Wide selection too. Had a good experience buying a bike for my daughter.

This place is terrific. I was able to buy my daughter a bike just as the Covid crisis hit. They were extremely responsive to my questions over the phone, and I was able to pick up the bike with social distancing and without any problems. They encouraged me to bring it back for a free check after she’d ridden it for awhile and social distancing ended.As it turned out, she took a spill on it and damaged it after 2 months of daily riding. I was so sorry, as that bike is a huge part of her life right now. Riding bikes (6 feet apart) is one of the few things she can still do with friends.I called and brought it in, again they have a fantastic system set up for safety.The bike mechanic was immediately able to diagnose and fix the problem, kindly explained to me what to look for after future spills, and my kiddo is back in business the same day.We’ll be buying bikes from River City from now on. Happy to shop this fantastic local business!

Outstanding curbside pick up service from a friendly local bike shop that had the perfect gear !

I love locally owned stores and this was is just soo portland. everyone is super friendly and even helped me pick out a new helmet. They even have an indoor track so you can practice on your new bike!

I came to river city about 6 months ago with a coupon from Chinook Book. I was apprehensive due to the big box feel, but the more I read about them, the more I realized that they were truly local, and knowledgeable about what they do! They set me up with some mountain bike fenders (seat post and head tube mount) to get me ready for winter. I was bummed that full fenders wouldnt fit, but the mechanic there set me in the right direction.I came back recently, after getting a bike fit, to get a more ergonomic cockpit set up. One of the staff members seemed a little aloof, but I was able to connect with Lisa at the register. She helped me make my decision on components and was a great conversation maker! The handlebars I got werent quite fitting my ergonomics, so I went back to river city a couple weeks later to try to exchange the handlebars. I was worried about the new condition only return policy, but I had taken good enough care of the bars for them to be accepted. I forget the staff members name, but he helped me fine tune my final handlebar choice and even helped tighten my head tube!Great people work here, their prices are decent, and they have won over a customer. They offer services, but are also willing to educate. Treat them with kindness and respect, and they will do in kind!

I wish bike stuff would go normal

This shop has superb customer service and very friendly staff. I purchased a bicycle a few months ago and made repeated visits for clothes and accessories. Each time I was pointed to the right direction by Mark. He would recommend some local rides too. I thought I was being annoying at one point, but he was cool every single time.

Intelligent sales people and they have a great selection of bikes for tall people. I found two bikes here and I love them both. After sales service is GREATUpdate:Still great service. Still great sales. Such a good shop. Sage helped my partner and I decide on a pair of road bikes and after lots of questions and special requests we couldn’t be happier with our sales experience. They value loyalty and we appreciate that

Got my new mountain bike from them, Sage was super helpful and knowledgable on Santa Cruz bikes! Someone else helped me when I picked it up and he was very kind and thorough when grabbing the items I needed since you cant go inside the store right now. Very happy with my purchase!

Ive bougt every bike i own from them. They offer professional expert full service support from shopping for a new bike, tuning up that old bike, to upgrading to new components or frames. Skip the bike hippies at other shops. Go with the pros.

Ive purchased multiple bikes here. Super good staff. A very nice bike shop. Maybe even too nice. Like if youre thinking you just want to stop in real quick during your lunch break to check out some kids bikes, dont. They will be too busy and there will be no one to escort you to the loft where those bike are stashed.

Great location on MLK, huge inventory, courteous staff. I like getting my kid’s bikes here because they can demo upstairs on a little track rather than trying to do it outside in a not-so-safe setting. Small dedicated parking lot. If you have any suspension needs for mountain biking, ask for JP, he’s the best! Great inventory for road and mountain. It can get busy here so you might need to be a little patient or proactive about getting help. Your patience will be rewarded tho with very friendly, helpful staff.

Due to code there not let anybody in the doors but there are employees are right there to help you in the parking lot running gitu which need it was a nice experience to really good there and they know their stuff

Love this place! Tim Rathbun is the man! The guy is a legend and to have him working for RCC puts them above the rest! His knowledge is priceless. The guy has been competing Since I can remember. Don’t waste your time elsewhere. Ask for Tim Rathbun!

Had such a lovely experience that I needed to write my first ever Google Review! Im traveling through PDX for a few weeks and unexpectedly had my Di2 battery die on me -- and I dont have my charger with me on the trip. Rather than buying an expensive replacement, I reached out to RCB and asked if they could charge my bike. Without hesitation, they told me to come on down. I left my bike there for a few hours, they charged it up and threw in a water bottle, all free of charge. In particular, I worked with Stacey. She was a joy! Customer service like you read about. Highly recommend this shop.

Very impressed with the warranty and service staff. I had a frame issue on a Specialized Diverge and they were able to sort it out with Specialized and get it taken care of.

Awesome experience. I highly recommend River City Bikes. Covid 19 made it difficult to bike shop for my Sons 16th birthday. River City Bike saved the day. His Specialized bike is light, well made and very slick looking. Best of all, it was the same price as a clunky steel model at another store. The associates were helpful in assisting me to navigate a purchase over he phone. Everyone was polite and positive and made my purchases stress free. His bike was shipped and ready to pick up in a reasonable amount of time. I will be back to buy myself a bike soon.

Always top level service and very professional staff at RCB! Fantastic bike shop! Thanks for the years of great service working on all my bikes! Always a fun time when you visit! Thanks guys!

Not impressed. Called in March for simple bike set up help (one hour worth of work), quoted me 3 month lead time. Went by the store today, was quoted 2 month lead time. When asked where else I could go in Portland, no recommendation was made, told me to look on the internet. Also, lots of arrogance and attitude both times I requested help. No idea how this store has a good rating, they have horrible service and obviously could give two flat tires about their customers. I realize it is Covid times, but have a clue on how to handle volume and take care of customers. Highly recommend looking elsewhere, don’t reward this type of service and attitude with your hard earned money.

We cannot say enough good things about everyone at River City Bicycles! ALL of their staff are amazing, happy and really love their jobs, you can tell..it just shows by their knowledge, kindness and smiles-thru their masks currently. ;o)My husband and I have bought many bikes thru them in the recent years (analog and E-bikes) and will continue to do so. They always go out of their way to make sure were happy if we have any kind of issue. From service with Brandon, Jeb and others, to the sales staff-they are seriously all great at what they do.Thank you for having genuinely fantastic people that want to help here at this store, and your E-bike location also, you guys are truly the BEST bicycle shop in Portland! Thanks so much for going above and beyond every time we visit.

Good selection and helpful people

Only place in town that had the straight pull spokes I needed. They cut them to length and sold me 3 for $2 a piece in quarantine time no less. Appreciate it guys, thanks for getting me back riding the next day.

Awesome spot for everything bike related, got my first mountain bike there and I am hooked.Thanks again!

I made a trip to River City yesterday to check out Juliana mountain bikes and to test ride. The person who helped me - Sage - went above and beyond in answering my questions, helping me find the right size, and the right bike for my needs as a rider. He was super patient and helpful and never made me feel like I was taking up too much time, even though Im pretty sure I was there for an HOUR and he had to go across the street to get the right size bikes for me to try. He even made sure the shocks were calibrated correctly when I had narrowed down my choices so I could get the absolute best idea of how the bikes feel. Thanks for such a great bike buying experience, dude. If yall need to make a HUGE bike purchase, I highly recommend coming here and if youre lucky, Sage will be available to help you out.

I am a service manager at another shop here in town. I recently called the River City service department to get some information about a Giant bike I was servicing. The service staff was very helpful in answering my questions. I really appreciate that most of the PDX area shops share a mutual desire to give ALL of our customers the very best service possible. Thanks River City!

Excellent experience!! Everything is outside but they have enough staff to deal with it. Thanks for your help river city!!

Great place to go if you need anything to upgrade your bike in Portland. The staff has a lot of knowledge to share with you and they are also super helpful. And I can’t forget to mention the nice expresso ☕️! Highly recommended!

Ive been here countless times over the years and the service has always been awesome, but my last visit is what led me to leave this review. I stopped in yesterday to buy a BB tool and long story short they didnt have what I needed in stock.Rather than have me put off my build session the mechanic walked back to the service area, grabbed a spare tool off the shelf and told me have fun building and just bring this back when youre done. Who does that?? Thanks to him and River City, my build is done and after weeks of work its finally New Bike Day!

Definitely the best bike shop. service was unbeatable. and a giant selection of high end mountain bikes. staff was also the most helpful and kind people

We have been going to River City Bicycles for almost 10 years and every single experience has been 5 stars. In fact if I could leave a 10 star review I would.We have purchased all of our bikes from here and have had all of them serviced here as well. On average we are at this store several times per month getting something done and the service is top notch. My partner is a power rider and needs lots of maintenance to keep the bike in perfect condition.If you are in the market for a new bike, need advice, or just want to talk, this is your place.I want to personally give a shout out to the people who have made our lives so wonderful.. Jeb, Brandon, Mark, Ward, Dani, and of course Jen the lady that hops over to the espresso machine when needed. Of course the entire staff is top notch as well.Joanne says thank you guys

I always enjoy visiting. The service department has been helpful with all sorts of odd requests from me.The bikes that I and my friends have purchased are great, and the bike buying experience is fantastic. They take the time to really understand what you want to do, how you want to do it, and to get you setup on the best bike for it. Even if it takes multiple visits as you learn, change your mind, try different things, theyre really patient and helpful. Its also nice to be able to test ride upstairs on their indoor track.

Extremely knowledgeable and helpful. I just started riding again and my bike had a variety of tire issues. Then, after they fixed everything my tire ended up being stolen a week later. I went in again and everyone I spoke with had excellent customer service. They gave me options for a replacement at a couple different price points and explained the benefits of each. While I waited for the repair I had a complementary coffee and got advice on how to secure my bike better in the future.

This place was great. My wife and I each bought a bike from them about a month ago. Jay was great in helping us pick out and order the right bikes for us. When they arrived a week later, Stefan helped us choose and get installed, all our accessories. We walked out of there feeling like Stefan was a new friend. Stefan, being from Germany, and my wife, being from Venezuela, had a great, in-depth conversation about where they grew up and the changes that have gone on in the two places at different times. We highly recommend River City for their selection and outstanding service.

Stopped at River City today to adjust my bike seat. We were instantly approached by a bike tech to direct us to the service door. Another tech brought some tools out to us. I adjusted my seat but the rusty bolt busted. Then another tech brought out a new bolt and got us on our way. This all took place in a matter of 5 minutes when these techs were slammed with other customers, all with a smile on their face. Highly recommend River City!!! Thanks guys! 🚴🙌

I had the best bike buying experience at River City Bicycles! I worked with Brian to find the perfect gravel bike. He was extremely knowledgeable and helped me get the perfect fit. I was undecided on the frame size and he was beyond patient with me while I rode both inside and outside for over an hour. The entire buying process was enjoyable and I walked away a happy customer with the Specialized Sequoia. I took it for a long gravel ride yesterday and I couldnt be happier with my decision on the bike and where I bought it. Thank you Brian and River City Bicycles!

I am super happy with my experience at River City. The staff are very courteous and so knowledgeable without coming off too strong for a bike noob! I especially appreciated that everyone treated you like the only customer at the store, despite the fact that they were totally slammed! Like many portlanders during this lockdown I decided to get a bike and after struggling to find a store with anything in my size (#shortpeopleproblems am I right?) and found two at River City. I set up an appointment with Mark who even came in on his day off to help me get fitted and find the right bike. Mark made sure I could even pick up my new ride the next day- a difficult task with how incredibly busy they are right now! Excellent service aside, I felt like I made a good value purchase and look forward to bringing my husband through to get his own ride eventually.

River City is amazing. The staff here are so friendly and warm, theyre very helpful without trying to hard sell you. The section of products is quite high and varied, with reasonable prices as well. Theyve got clothes, gear, and a repair shop. You can drop in to the shop, but you might have to leave your bike there depending how busy they are. Also an outlet shop a few blocks away!

The sales specialist at River City who I dealt with (Matt) was incredibly professional, helpful and patient. He was very knowledgeable in helping me make a great decision on a bike and was not pushing a sale at all but seemed genuinely interested in facilitating a pleasant experience at the store. Im a passionate mountain biker but not a bike guru and no one there was condescending.Customer Service was excellent, selection is excellent.My only recommendation is to CHECK PRICES ONLINE before you buy here as many of the accessories I bought for my new bike were initially overpriced. However, River City was very good about price matching.Examples:Crank Brothers Candy 3 pedals I found online for $85 on sale at performance bicycles(with a very quick search) and at River City they were listed at $125 but agreed to drop the price to $95 (could not do less than that). Every other accessory I bought they were willing to price match the lowest price I could find online. So bring your smart phone to the store and make sure you arent overpaying.

Amazing place! I got there for a cardboard box to wrap my bike to fly back to Montreal. The guys gave me one and were really friendly. They even offered me a coffee! I bought a cap and a t-shirt for my wife (make more medium size for men! I would have bought one for me too!!) See you next time !

Absolutely amazing experience! These guys know what theyre doing. I go here for all my biking related things. Graham is amazing! Hes very knowledgeable and makes a great cafe latte.

My experience has been as expected from a top tier bike shop. I explained my requirements, they spent time with me, ended up buying a great bike for me. The prices are in line, but the service and helpfulness of every employee I have met, will keep me coming back. The free onsite parking is icing on the cake.

Thank you River City Bicycles for helping me build my dream bike, you rock!

I went in to get my front tire fixed (got a flat) and they took care of me quickly and were wonderful. Then I had a flat on the same tire like 2-3 days after. I came back in and they took care of me and found a tiny metal sliver that was causing all the problems. They sent me on my way with a new tire and were absolutely incredible.I really am happy with the staff the expertise and there is no better manager than Kipper (a cute doggo who demands belly rubs) this place is the real deal. Everything I would want from a neighborhood bike shop.

I am new to mountain biking and had a lot of questions. Decided to try out river city bicycle. I walked in and immediately got helped by a smart gentleman name jay. I had a lot of questions about buying a mountain bike and he helped me out. Was very happy with their prices, knowledge and most importantly service. For sure will be a life time customer. Thank you river city and thank you jay for all your help.

I was searching for the perfect pair of Giro reflective bike shoes for my husband, and the manufacturer was sold out of the size he requested. Luckily, I found them online at River City Bicycles and they were promptly shipped across the country to New Hampshire. Unfortunately, hubby chose the wrong size and I had to do a bi-coastal swap a week before Christmas. The new pair arrived just two days later in perfect condition. Christmas is saved thanks to Vincent (online sales guy who was incredibly helpful and responsive) and Ryan who took my panicked call! I will definitely purchase items from them again.

I purchased a new pair of cleats at RCB this morning and was blown away by how patient and kind and helpful John was. He answered all of my questions, helped me pick choose the best shoe for me, and even watched me take a few laps in the parking lot (and helped me up when I fell). I never felt pressured to buy anything more expensive than what was in my budget. Every experience Ive ever had here has been the same: customer service is impeccable. Just an incredibly knowledgeable, friendly, and chill group of people who want to help you ride in whatever way is comfortable for you.

Brandon helped me find the perfect bicycle, which ended up being a Specialized Diverge Comp. Im tall, and after a thorough fitting Brandon persuaded me to go with a size larger than my previous bike. His advice was spot-on and I couldnt be happier with my purchase...five stars!

My regular bike shop was not available so I crossed a bridge to go see these guys 2 days before a big gravel ride I was going to. They worked on my machine and got it race ready in time. No mechanicals on the event.I have a new bike shop. Thanks guys!

Bought two very nice entry level mountain bikes here, with Dani as our sales person. She was very helpful and directed us into a very nice choice in my opinion. Got a Specialized for my wife and a Cannondale for me. After working with Dani and making our purchase, I feel we couldnt have gone wrong at River City Bicycles and Dani. Thanks for the outstanding customer service...

Great service as always.

We are new to the market of bikes. We had been to a few places already and this was the best! The staff was super friendly and knowledgeable. Sage was very helpful, and found both my husband and I new bikes!

Ive been to cycling shops all over the Portland area looking for the right road bike after deciding to upgrade my ride. Out of all of them, River City is the absolute best by a long shot. They have excellent customer service and ensured the bike I purchased fit me perfectly. Needless to say, my first ride on my new Specialized Diverge was a treat.

I’ve gone here for all of my bike needs lately, and every staff member has been amazing! Jeremy gets a special out for being so helpful in particular today, but honestly I have never been disappointed with any of the staff. Super awesome place and people.

Extremely knowledgeable and friendly staff. Huge selection of bikes, tires, tubes, front racks, baskets, rear racks, helmets, and everything in between. Has another outlet store within walking distance with even more bike selection. Also has a fridge with chilled beverages such as classic coke in glass bottles.Only downside is many people come here and sometimes they are too busy.

Fantastic local bike shop. I have purchased three bikes in the last year from this store. I had a problem with one of them, but Brandon and Jeb handled the problem and exceeded my expectation! I highly recommend this bike shop. Yes, they are busy, but friendly and very helpful!

Once again the River City service department came through for me. I called, describing a creaking sound when out of the saddle. Having crashed recently while riding this bike I was nervous about the new sound. Mike told me to drop in with it and theyd take a look. If it needed something serious I could schedule an appointment. I took the bike in, and JP looked it over thoroughly, made a some adjustments and off I went. I got to ride the bike today and no more creaking sounds. Thanks Mike and JP!

This is the best bike shop in Portland. The staff at River City is knowledgeable, patient, friendly, and helpful. River City has helped me and my boyfriend build custom bikes, order special gear, and plan our bike tours. I feel like Im visiting friends every time I visit.

Best shop in Portland. Jay is the best sales person I ever bought a bike from! Super knowledgeable, great advice and really incredible customer service! Me and my mom Beth were very impressed by himThank you Jay!

Great service! They also have a huge selection of accessories and parts. I got a great affordable helmet and locking inserts for my headset. Would recommend this store to everyone.

An extremely helpful and friendly place! My favorite part though is the energy when you walk in- everyone is so charged up about bikes and the customers are all smiling. I think for brick and mortar shops the prices are all about the same so I come here because the the wide selection of gear and the folks have been helpful about talking about riding around town and helping set me up for a bike tour down the coast.

Hands down the best bike shop in Portland! I bought my first road bike last year at River City and took it in today to be serviced and add new pedals. The staff is extremely knowledgeable and has never tried to up-sell me. Theyre honest with what needs to be fixed or adjusted and teach you along the way. The man assisting me showed me several pedal options and explained the benefits and differences of each one. When it came to the tune-up, he didnt even charge me because not enough things needed to be adjusted, however, he still tweaked a few things (also free of charge). When at the checkout, he even honored a 10% discount that wasnt going into effect until two days from now for their anniversary sale - a sale I didnt even know was going on. I couldnt be happier with River City. Thanks and keep up the good work!!

Chelsea was amazing! V knowledgeable and helpful!

My wife and I bought road bikes here a couple of years ago. Although I dont remember who helped us the Sales help at that time was first rate. Brought my bike in yesterday to have the de-railers adjusted. Sarah helped me and she was Awesome. Jumped right on it, got my bike shifting like new and didnt charge me anything. Thank you, Sarah! Continued wonderful customer service, glad we purchased at River City!