Ive only been a customer with Peterson oil (div of Mirabito) since July of 2020 and from the beginning I encountered issues with their services.For my first service call was 07/2020, a tech came out and told me that my boiler system just needed to be reset due to a brownout. However, i received two bills for that same date of service. One was significantly larger than the other and that was due to the fact that they claimed to have serviced my boiler with new parts, which did not occur. Upon calling to inquire about these two bill for the same date of service, the receptionist claimed that two techs came out and thats why there was two bills. I simply told her that was not true... only one tech came out and simply reset our boiler; he was in and out in 15 min. She agreed to credit the larger bill which had the charges for parts back to my account.My next service call was 10/30/20, my radiators were not heating so a tech came out and purged water out of my pipes. I was charged higher than usual ($160.00) for this service due to it being afterhours. Even though this charge difference was discussed over the phone when putting in my service call, i did not say anything and paid the bill.My most recent service call which was 2/22/21, my upstairs zone valve was not working correct and was constantly running heat. The tech came out and replaced the zone valve. During this process, the tech had a trail of water leading from my boiler room to the back door of my basement. My husband and I were very upset that he left our basement in such condition for us to clean and dry. My husband requested that i call and complain but i said lets just wait to get our bill. Well we received our bill a few days ago and was charged $268.5 for the service call and another $186 for parts. Overall, our total bill is $483.36. I called and spoke to Krissy on 3/13/21 to inquire about this bill and was told that service call fee was due to being afterhours again and the charge for the parts was basically how much it cost. I told her that the service fee was a lot higher than my last service bill on 10/30/20 that was also considered afterhours, she then checked to see if their rates had went up but she indicated that they did not. So she wasnt sure why there was a difference in the service fee. Then she told me that she would connect me to service department, but after being on hold she came back and said that they were busy and someone would call me back. I said alright, thank you and waited for the call. During this time of waiting for a call back, i called other companies and found out the price of the part that was replaced should have only cost me $100; I was very disappointed in the fact of how much i was over charged for service and parts.Furthermore, I did not receive a call, but instead received an email from Brendan Ford (odie) (the operation manager) at 4:47pm on 3/13/21 indicating that he tried to call me and went on to explain my bill. At the end of the email, he stated that he would be available at the office till 5pm and back on Monday; basically leaving with a very short window to respond but i knew i was not going to hear back from him on 3/13/21. However, i emailed him back my concerns and complaints.It is 3/15/21, I still do not have a response from Brendan or the overall company. I strongly advise that if you need services for your heating/ air conditioning that you do not use this company. Their customer service is subpar and the billing is not accurate; the explanation is not satisfactory. Please chose wisely regarding your services; otherwise, it can cost you your system as well as bank account.

The customer service at Mirabito is top notch. I called to have our air conditioner serviced last week, but upon hearing there was a wait to speak with a customer service, I hung up, expecting to try again later. But, shortly thereafter, Rosella called! She was really helpful and got us an appointment right away. The tech, Dan, was very polite and professional, and we were all set. This has been a pattern, Ive noticed: we ask for an oil contract, it arrives the next day. They run a tight ship!

The customer service at Peterson is perfect. They have always been very understand and helpful.They have guided us to make the best decisions for our FAMILY not for their business - and in the end it becomes a win-win for both Peterson and our family.The only reason I didnt give it 5 stars is because their prices are a smidge higher. And to be a part of the lower price protection option, you have to pay up front. Besides that, I would definitely recommend Peterson Oil!

I have been a customer for over 20 years. I have always been happy with the service and work done. The technicians have all been very friendly and knowledgeable. My oil is delivered in a timely fashion. When I have had a problem, they have responded quickly. I recommend this company.

We have been a customer for 25 years as we desire a full service company. Over 25 years there have been some quiches but in each case the company responded in a timely responsible manner. Issues happen in life it is how a company responses that is important.

I have been their customer for many years and Peterson has good customer service and technicians. Very responsive to emergency calls and fair price.

Peterson Oil delivered oil to my house when I wasnt a customer (honest mistake). I called them and tried to negotiate an at-cost price with them, to which they said they would have to get back to me. Instead, they decided to call my current oil company and deal directly with them when I specifically told them I did not want them to do that. They didnt want to eat the loss of their mistake and circumvented me to get their money.

I cant say enough great things about the people of Peterson Oil, they are great and the customer service is outstanding !!!!!

Awful customer service. If I could give less than 1 star I would.

Petersons came to clean my furnace I told him there was a problem they told me I needed a $300 part they put it in and two days later they were back the furnace was doing the same thing then they told me there was sludge in the line they blew it out they told me it was fixed And now every time my furnace kicks on my whole house smells of eating oil I called them to tell them again they said that they wont come out and do anything unless I pay the bill I dont feel I should have to pay her bill of something that somebody didnt fix save your money dont call