user
Sleep Outfitters
833 11th St, Portsmouth, OH 45662, United States
Appearance
Sleep Outfitters
Comments
Le
Review №1

I had a wonderful experience at the Sleep Outfitters in Portsmouth, Karl was very professional and very knowledgeable. I told him what I was looking for and he pointed me to exactly what I needed. Highly recommend going to Sleep Outfitters in Portsmouth and seeing Karl.

Ju
Review №2

Karl did an excellent job helping us find perfect new mattress for us. He had us try out several different ones and we found the one that we loved. He spent a lot of time with us and gave us lots of information, gave us a great deal and did a great job.

Ch
Review №3

James was awesome! I really wasn’t going to buy a mattress. I was just coming into see what they had. But he was such a good sales person he talked me into buying a queen size mattress. Touché James Touché!!

Ma
Review №4

I received the best customer service in my life from James Odle! I would highly recommend only purchasing your mattresses from him! Excellent job! I’ll be back again soon!!

To
Review №5

James was excellent, took time and answered my questions and let me check out the many different mattresses. This allowed me to make an informed decision, feel good about my purchase.Todd

El
Review №6

James went above and beyond to find us something that would work for the whole family. Very knowledgeable and friendly. Thank you again James!

Ho
Review №7

James was very helpful and gave us good advice and helped us pick the best fit for our needs! Thank you james! Will be back when needed.

Br
Review №8

James was very helpful at sleep outfitters. He helped me get the exact mattress I needed. He was very polite and knowledgeable.

El
Review №9

James was very knowledgeable, professional, and friendly. The selection was great and we appreciated that the items were in stock and ready for delivery. We had an excellent experience!

Am
Review №10

Great experience very helpful. Always enjoy shopping here. James was wonderful and very helpful in helping us find our mattress.

Na
Review №11

James Odle very helpful and great customer service. Would definitely recommend him.

Ta
Review №12

The employees were extremely helpful and not pushy in any way. They’d answer any questions I’d have promptly and helped look for the best deal for me.

Mi
Review №13

Carl was one of the most helpful people I have ever met! Customer service was amazing!!!

De
Review №14

Carl was fantastic! Got us a good deal and threw in a free protector!

na
Review №15

Went to get a bed there and James was awesome! We purchased a bed and protector along with pillows! We will be back!! Thanks James:)

Am
Review №16

James was extremely helpful, informative, and friendly. He helped us find the best mattress for my son, and was wonderful to my son while shopping. Highly recommend Sleep Outfitters and James!!!!!

La
Review №17

First time in this place to purchase a mattress and James found what we was looking for. Thank you for your help great guy

Ke
Review №18

We buy all of our mattress needs from this place and they are always super helpful!!! We usually deal with Karl but when we came in today, James was on duty and he treated as just as well as Karl always does. Super helpful, super nice and professional. Would definitely recommend.

St
Review №19

Wonderful experience! Karl Wicker was very friendly and knowledgeable! I usually hate coming in places like this because sales people are so pushy but they were not pushy at all. Very pleased with whole experience! James Odle was also very helpful and friendly!

Me
Review №20

Had a wonderful experience here! Karl was very informative and helpful (especially when it came to the ergonomics)!! He was very knowledgeable and put us in the right bed. Would definitely recommend!

Sa
Review №21

James Odle was fantastic! Very informative, and down-to-earth friendly! Pleased with the recommendations, and will be back! Thank-you!!

Jo
Review №22

Karl is absolutely great!! Very knowledgeable and kind. He has the patience of Job and always just looks out for your best interest. It’s not about what you buy from Karl it’s that you get the perfect bed for you and your family!! Great beds and prices!!! Go in and ask for Karl, he will not steer you wrong!!!

Cr
Review №23

James was nothing less then amazing and helpful!!! Not only am I leaving feeling confident in today’s purchase but thanks to him I am educated and excited for my delivery!!!

Sh
Review №24

Very informative sales team. Very friendly. Highly recommend.

Mi
Review №25

The employees were super helpful! Definitely check them out if you ever need anything.

Re
Review №26

Friendly and fast customer service. James was super helpful!

Ja
Review №27

James was very nice, helping us with everything we need.

Se
Review №28

Called in to ask a few questions as the fiance and I are looking to get a new bed when we close on our house. We were given a lot of great information to help us decide what to get, will definitely be in to purchase when we move in to our new home.

CJ
Review №29

Had a great experience today with James..He explained everything about the mattresses and warranty and was extremely polite

Lo
Review №30

Wonderful people to work with! This is my second mattress here and I will continue to use them for my sleep furniture needs

Ol
Review №31

Really helpful staff, and a very clean store environment

Li
Review №32

My husband and I planned to shop around for a new mattress. Our first and last stop was Sleep Outfitters. James was friendly, attentive and knowledgeable. He gave us all the information necessary to make a selection for our needs. Colin and Roy delivered and set up our Tempur-Pedic in no time. Fantastic customer service from the time we walked into the store until delivery!!

St
Review №33

We decided to buy a new mattress and made a stop here. They were super helpful in finding one we liked. However, we were honest and let them know we would like to look at other businesses to compare options and prices. We went to another local business and it wasnt long before we headed right back to Sleep Outfitters. The service was friendly and the prices were so good we ended up buying a mattress for our son as well.

St
Review №34

This place is amazing! I wanted to get a quote on a new bed set and the staff was incredibly profession and so friendly! I was able to try out several options and left with a very good idea of what I need and how much it will be. I would definitely recommend checking them out!!

Gr
Review №35

We have had trouble finding a mattress that is right for us but Karl Wicker was a tremendous help.. very informative and helped us find the perfect mattress to fit our needs. I highly recommend this store

Ma
Review №36

Very helpful and got a great deal! Karl was very helpful and friendly! Love that they are supportive of our community! Highly recommend stopping in!

am
Review №37

10/10 would recommend! James is fantastic!!!

Sh
Review №38

Great service friendly staff

is
Review №39

We recently bought some bedding at sleep outfitters in Portsmouth Ohio. The sales person, mr. wicker, treated us so kindly and gave us huge benefits with our purchase. If you’re looking for any bedding you’ll get an amazing deal with this company. We are 110% thrilled with our purchase and recommend giving sleep outfitters your business, you won’t be disappointed.

Mo
Review №40

The service here was amazing! My husband and I had no idea what we were really looking for and James was extremely helpful and knowledgeable and took the time to go over our options.

sh
Review №41

James is great, took all the time we needed and very courteous. Superior customer service. Thanks James for such a great shopping experience. I will definitely be back.

To
Review №42

Very knowledgeable and very fast service!

An
Review №43

Great experience, James was super helpful and very professional!

Ki
Review №44

Completely in love with my new bed. Thanks to James for recommending this adjustable base bed- oh did I mention it comes with massage and USB ports and a nightlight? I slept so well last night which is amazing since I have a bad back. The delivery guys, Brad and Chris were polite and very nice. My daughter calls my room a hotel room now. I’ve been upgraded! 10/10 would recommend.

j
Review №45

James made this the best experience I have ever had with a store.

Kr
Review №46

James and Karl took care of me very well! They were patient and made sure I got the best deal and exactly what i wanted. When there was any issues they quickly resolved it. Highly would reccomend!

Em
Review №47

Great service. Fast and friendly! Took care of everything we needed.

Am
Review №48

I went in today with zero intent of making any purchases, just research. After speaking with the sales associate, It didnt take long to find a mattress to put on my wish list. I did however leave with a new pillow! I never thought I would be this excited for a new pillow but I cant wait to go to sleep!!! The sales associate was very patient with me as I LITERALLY tried every pillow they had to offer, totally worth the trip. I will be going back next time I have a mattress need. Thank you!

Aj
Review №49

Great customer service and a knowledgeable staff.Me and my wife are about to replace our set.This was our first stop and will be our only stop.The staff were super helpful and when we replace we will be buying from here.

Al
Review №50

Excellent customer service. Jimmy and Karl were never pushy and very honest with me. Very happy to work with them!

Sh
Review №51

Amazing experience, we were working with a tight budget but James helped us fit it perfectly with a quality mattress to take home!

St
Review №52

Fast and Fantastic service! Great pricing and selection. Well informed staff. I will definitely go back for any later purchases.

Aa
Review №53

Karl was great! Highly recommend.

Sh
Review №54

Called an spoke with store manager,Karl Wicker about a full size bed set. Went into the store the next day and purchased the one he had suggested in our phone conversation. I am a very satisfied customer.

Mc
Review №55

Great experience! Karl walked with my husband and I around the store and was able to explain the differences between each bed while finding one to fit our needs! Would definitely purchase a mattress from here again!

Te
Review №56

Karl really helped us out. We can’t wait till delivery! Thank you!!!

Jo
Review №57

We absolutely loved james and Karl. They helped us find the right bed and got us on our way we talked and laughed like we were friends for years. Thanks james and Karl.

Ti
Review №58

Upgraded my mattress and had prompt delivery and removal. James was very detail oriented and answered all of my questions. Will definitely be going back for my bedding needs.

Ba
Review №59

If your needing a good quality mattress this is where you should go. I have bought two mattresses now from Karl and his team. Really great to work with highly recommend.

Be
Review №60

Karl is fantastic to deal with. He knows which mattress to recommend for each persons specific needs. We ended up having to do an exchange and he made the whole process easy. This store has a nice showroom with lots of styles to choose from. Its clean, spacious, and welcoming.

Ra
Review №61

James was great. Got us a great deal without the haggling. I definitely recommend this store and ask for James.

Sh
Review №62

Karl was excellent! He was very friendly, knowledgeable about the product, willing to answer all questions, and work with in a budget. Definately recommend!

Ro
Review №63

Went to this store and was refused service because of the face covering policy. Problem for me since face coverings trigger my PTSD from serving in protection of this country for 33 years of my professional career. Now retired and just want to live in peace. Unfortunately this confrontation also triggered some PTSD and ruined the rest of my day.

Ha
Review №64

We were in and out. No sales gimmicks, just facts and questions answered. Carl was very knowledgeable of the product and what would meet our needs. I never once felt like he was trying to make a sale. The entire process was quick and easy. First time I think I’ve actually enjoyed buying something from a salesperson.Highly recommend Carl.

An
Review №65

We had the opportunity to upgrade and made our way to see Karl and James at Sleep Outfitters. The representatives were very informative and knowledgeable, werent pushy, and let us make our own decision. They know their business and we definitely have recommended them to our family and friends. We will look forward to purchases in the future with them.

Ti
Review №66

Just left Sleep Outfitters as a satisfied customer. Bought a complete sleep set-up (Matress,boxspring,frame,mattress cover) for a very fair price. James was the employee that assisted us and was very helpful in finding a bed to fit our needs and price range. Wasnt pushy like most salesman, just there to offer help and direction with our purchase. Overall great experience for a fair price.⭐⭐⭐⭐⭐

Cl
Review №67

David Blower was extremely helpful and went out of his way to help out. Me and my wife was shopping around for a new bed and he took the time to explain in detail all the specifics about our new bed. If you want to know anything about these new updated beds he is your guy to go to.

Ja
Review №68

James Wes extremely helpful and gave me such a good deal for what i was looking for!😊

An
Review №69

Couldnt had asked for a better experience!!! The staff was great! Followed up with a phone call to ask about experience to see if they could be further help! Much appreciated guys!!

Ha
Review №70

Karl was amazing with helping us pick out the perfect temperpedic mattress and set up for my fiancée and I, he was so patient and kind, very knowledgeable. We left feeling happy and confident with the purchase we made and we are so excited for our new bed!!!

Ki
Review №71

I stopped in just to take a look! The staff was super helpful! We looked at several options and found they listened to my needs and showed me options that fit my preferences and my budget. Will be back!

Am
Review №72

We were in desperate need for a new bed & the moment we walked into Sleep Outfitters in Portsmouth we were warmly welcomed by Karl. I was impressed with his knowledge, patience & excellent customer service!! I will recommend anyone I know to this store.

Ba
Review №73

James was very great when helping me upgrade my mattress. I had a great experience and would highly recommend seeing james or Carl when looking for a new bed!

Wi
Review №74

I had a great experience shopping there my salesman John was very professional and polite. He was very knowledgeable and was able to get me exactly what I needed! I will definitely shop there again and refer my family and friends to the store also.

Er
Review №75

My boyfriend and I needed a new mattress, but were unsure of what kind of mattress to go with. Karl is who we worked with on getting our mattress. He provided us with phenomenal customer service and was so helpful, friendly, and provided us with tons of information that helped us decide on what mattress to get. I would recommend anyone 100 percent to seek out this business and Karl if they need a new mattress!

ha
Review №76

I was greatly pleased with my recent visit. Karl was very knowledgeable of the products and patiently answered and question I had. The only reason this is not this is not a 5 star is because of the area. Its definitely a little shady.

Le
Review №77

Quick and easily sale with James!

Ka
Review №78

Great service!

Da
Review №79

Karl was the seriously the best help. I needed a new mattress ASAP, but also one that was super affordable (because I am a college student). He took a lot of time talking me through all my options, as well as considering the situation I was in. I could tell that it wasn’t just about selling an item, he genuinely cared and took time to have actual conversation with me. I am super appreciative of all his help and highly recommend going to him when you need a new bed/mattress/pillow!!!

Ha
Review №80

Great service, and knowledgeable staff!

Re
Review №81

Great service! Karl was great and super helpful!

sa
Review №82

Excellent service! Super friendly and knowledgeable staff

Co
Review №83

James and Carl were awesome to work with, they were able to find the items we needed for as cheap as we could get it without sacrificing on material and luxury. They definitely offered better incentives and service in comparison to competitors.

Le
Review №84

Needed a new mattress, my grandson suggested we go to an outlet in Circleville. We decided to shop locally. Glad we did we bought the perfect mattress, at a good price. It was delivered the next day, no problems.

A
Review №85

Friendly service. Had what we needed in store so we were able to leave with it, which was great.

Ch
Review №86

Karl Wicker was an excellent salesman and made our experience wonderful!! Thanks Karl!

Ma
Review №87

Great deals and awesome person helped me out. Thank you karl for your awesome customer service. The bed is so comfy.

Ja
Review №88

Karl is a no BS kinda guy. Answered all questions honestly and didnt give us any sales pressure. Good quality products. Stop in and see Karl.

An
Review №89

Excellent customer service. Carl took great care of us. Beds are awesome and great prices!

Ce
Review №90

Very rad, the guy who helped us was real nice

Da
Review №91

Very helpful.

Ji
Review №92

We came into look. John gave us a heck of a deal that we couldnt pass up. He was so helpful that we will definitely be repeat customers.

Ge
Review №93

Honest and respectful employee that I talked to. Karl is one of the employees that works there and I talked to him the day I went and his service is amazing. Best employee in Portsmouth, Ohio in my opinion.

Al
Review №94

Very helpful staff. We love our new mattress. They also have the best pricing around.

Ma
Review №95

Excellent friendly service! Thanks Karl!!

Ti
Review №96

Very professional and knowledgeable. Karl listened to the issues I was having and helped me decide on a mattress that not only feels amazing but is also well within my price range.

Ta
Review №97

David Blower was my sales rep. In Portsmouth Ohio..I have felt with alot of sales reps for various things and myself as a sales rep my experience with him and the company was excellent. He was committed to helping me find the perfect bed quick with delivery and companionate. Very great at the career he has. Would very much recommend anyone looking for a new bed to go there. 😁

Dy
Review №98

Karl was awesome helping me get what I need, I set a price and he went above and beyond A+

Lu
Review №99

Easy to deal with and set me up with a great bed.

Je
Review №100

We are very satisfied with our mattress set purchase. Nicholas was very helpful and knowledgeable in influencing our decision among the many choices of brands and styles. Awesome !

Information
17 Photos
100 Comments
4.9 Rating
  • Address:833 11th St, Portsmouth, OH 45662, United States
  • Site:https://sleepoutfitters.com/
  • Phone:+1 740-354-4296
Categories
  • Mattress store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:12–6PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Planning
  • LGBTQ friendly:Yes
Similar organizations