Finally a decent car dealer who was not pushy, very knowledgeable about the 4 types of vehicles we were interested in...and above all DID NOT PLAY GAMES OR INFLATE PRICES. Thank-you Tom E.

Awesome customer service, great dealership to work with!! Highly recommend.

I wont be going back again. Bought a brand new car there 7 years ago with the best warranty and biggest protection coverage I could get for rust (wasnt cheap). The car was completely undercoated among other things. I have been bringing the car there routinely for all maintenance and problems. I just discovered a bar under the car so rusted out it had holes in it. Now I dont go under my car every day but I just so happened to be under it checking it out which is not normal. But the mechanics are under it often doing my regular maintenance at tj Toyota and never told me. When I confronted them about it they just said to file a claim with the company they work with for the rust protection. Long story short after many back and forth with them they would not help me because the part on the car wasnt covered. I strongly disagree and understand somethings arent covered but this should have. I believe I wasted my money in this rust protection because I am sure I would have the same results if I didnt get it at all. So thank you tj Toyota for selling me something and making me believe I would be better off.

They were most accommodating efficient professional friendly I had a great visit and was in and out in no time I love them

Fast service. Customer friendly employees. Fair price.

Jesse Jandreau is a amazing salesperson. He is very good with his customers.

Went in for recalls.....it was a very good experience....everything that needed fixing got fixed

Thanks for keeping us SAFE...

Jesse was great to work with!

Poor customer service in the service department, weren’t even aware of their own warranty plans. Charged me for a diagnostic on my car then proceeded to have to confirm they could perform the service with my warranty (platinum Toyota warranty). Caused further damage to my glove box and left the box and it’s contents on the floor of car after their “service”. I will be taking my vehicle elsewhere and do not recommend TJ Toyota to anyone, friends family or strangers. It’s a shame there was such a lack of knowledge about the warranties they provided. I called the warranty customer service and was completely taken care of in a mere 30 seconds, TJs is not a representation of Toyota overall just a lack of knowledge and care at this single establishment.

Purchased a new Highlander Hybrid. There were some minor hick ups during the deal but they went above and beyond what I expected to keep the deal going. Will work with them again.PS: Corrected to 5 star review!

One of the last true local dealers that care about local business great staff great inventory go see donnie Smith the legend. Family run business always a happy positive atmosphere i highly recommend buying a car truck or suv pay a little extra get the customer service you deserve great Family business 1000 stars.

Fantastic sales dept. Ive been buying from Donny for 10 years. Never a bad experience ! Always a pleasure!

I didnt get the truck..

Went there for a broken mirror. Everything went smoothly and I was in and out in about 30 minutes. It was great!

Ive bought two vehicles from TJ Toyota and I have enjoyed the experience each time. The sales team never tried to put me in something outside of my needs or price range. I got more than I expected from my trade in both times. I mainly come back for service because I always go Certified Pre-owned for my own peace of mind. They dont send out an obnoxious amount of offers in the mail, and the times Ive had recall services, they got me in quickly. It may sound ridiculous, but it feels like too nice of a place to be getting service. The waiting area is unusually large and Ive never seen it full. I never feel comfortable in the waiting area because it feels fancier than I would like. Youd expect the people working on your car to look like theyve been working on engines all day, but they have a reception team and you never really meet any of the mechanics. Not entirely a bad thing, but worth mentioning. The service department is open on Saturday, which is great for me because I work all week. Their website allows you to schedule online however Ive never been able to get that feature to work. I get to the point where you pick a day and it just wont let me. Prices seem fair, but I really dont have enough experience or knowledge to know for sure.

The dealership and it’s staff are always more than willing to go beyond to make the service perfect. From purchasing a new vehicle or maintenance. TJ Toyota is so dedicated at giving back to the community, which is why I will always shop with the hometown Tj Toyota dealership .

We (Adirondack Storage Barns) purchased our 2019 RAV4 the first week the new style hit the lot. We were happy with Tom who sold it to us, the service appointments we’ve had and especially happy with the performance and fuel mileage (see below) of the new RAV4. Had it in for the scheduled service after 10k and both Tom and Jesse took the time to talk and visit for a while! They have a nice waiting area with coffee and donuts, etc. We use this vehicle for escorting our oversize buildings. We have a low profile 4’ light bar on the top and use oversize load signs front and back. We have a little over 12k miles on it so far and have been getting pretty consistently around 33 mpg around town! Way to go Toyota! Thank you TJ Toyota!

They are great people all willing to help in any way possible. Very caring.

We are very happy with tj toyota got our second car from them now service was top notch .sales man was great had everything ready to go .thank u ...

Great

Ben was amazing to work with, extremely helpful and really went out of his way to make everything as smooth as possible!

What can you say about Toyota! Best cars, excellent service and great sales people. TJ Toyota will take great care of you from start to finish. You cant go wrong at TJs.

Took the old taco to get her frame replaced and it started of great I felt like Charlie and the chocolate factory there was complementary beverages and doughnuts the staff were extremely friendly but only if i knew. The frame recall took a week to get done which was more then satisfactory but however a day before it was supposed to be done I get a call explaining that they had damaged some bolts and a bushing in a strut, I figured no big deal and agreed to pay to replace the bolts but told them to put the strut back in. Now I figured that it was a bolt couldn’t cost more then $5 Ohhh boy was I wrong $24.95 per bolt before tax. So when I went to pick up my truck and saw that I was dumbfounded and asked to speak to the manager about the price. Almost instantaneously that friendly attitude I once was amazed by turned to pure anger and what I would call loathing. The service manager explained that I was gonna pay the full price for the bolts because I had agreed to it (yet on the phone call informing me that I got at work that I had to rush and tell her to just put it back together for next day pick up because I thought they’d be $10 max) and that I would also be paying for a part that they told be they couldn’t safely put on my truck. So not only was I being gouged for $24.95 bolts I was being shaken down for a part they couldn’t put on. Now the not so friendly service manager explained to me I would at least pay for the bolts and could pay for the part I “ordered “ at a later time. The next Friday rolls around and during the middle of the week Wednesday or Thursday I go to get in my truck and realize something doesn’t look right and I realize they didn’t reinstall my skid plates ! When I go to pay for my part that Friday I ask “where are my skid plates “ and they’re response is “we must have forgot “ and mind you the service manager almost has visible steam rising of his head and is visibly agitated. Now the next part I’m not to proud of but felt it was justified because TJ felt the need to shake me down for a part they couldn’t put on my truck instead of throwing it on some shelf for someone else I went to my bank and got the exact cost of the part in United state one cent pennies. And the second he saw that he refused to accept my legal U.S. tender and threatened to call the police if I did not leave. So I leave take most of my pennies (box kinda split open ) . Just today I call tj to get a quote on parts from the parts department not the service department I get about half way through then hear what I thought was “just hang up “ then click. Call back and it’s the most friendly service manager in all of the land explaining I bring him to many problems and that he refuses to sell me parts . Long story short don’t go to TJ Toyota!

Product is a good one but service is not good anymore. It used to be much better but now manager speaks in a condescending way to customers. I guess he forgets what customer service is! Wish I had purchased product at Waite Toyota in Watertown. Would have been worth the drive for service!

Fast, friendly service.

The team worked with me to get me into a new lease at a price point that worked for me. Their service team has been a pleasure to deal with over the last several years with our other car. Ill definitely be a loyal customer going forward.

Good group... seem to be the only trustworthy shop in the north country (other than North Country Oil Change)

Service Department is awful and Customer Service is just as bad. Took my car to TJ Toyota to get fixed and paid them over $1,000 for them to fix my vehicle. Drove my car 20 miles and had the same problem I took it in for in the first place. Dealership refused to go good for it or fixing my vehicle correctly. They wanted to charge me even more to fix their mistake. Was told by the Service Manager Mike I was just upset with them because they wont give me my way and fix it. Do yourself a favor and drive to the dealer in Watertown. You will receive much better service and customer service.

I just love TJ Toyota ! Karen Long has been very good to us, she always makes our buying experience a special one.

Awesome place, needed to get an inspection and an oil change. Got in the same day!!! Woot woot, great place great service. Awesome staff, will return.

NEVER GO HERE !!! We brought our truck in to the mechanics to get the frame replaced after buying the truck from them years ago. They flipped our floor mats upside down for some reason. Got mud all over the front and bsck seats of our truck. They smoked ciggarettes inside of our truck and left butts on the floor aswell as tried to rip our sons autism sticker off the window wich is ruiend now ..they also left reciepts in our truck from two seperate days of possibly driving it down the road to autozone witch explains the muddy seats. The mechanics are dirtbags I wouldnt be suprised if there is more things wrong with his truck then what it went in for.

Very clean. Service is good. Very nice lounge with coffee and donuts and very clean bathrooms.

They were supposed to be fixing recalled seatbelts in the car and were under the car trying to find something wrong with it.also the waiting area wasnt comfortable at all. Very hot. They will try to get money out of you

Me and my family have had nothing but one bad experience here. Most recently they said that our manufacturer warranty to get a service change there was supposed to be for 50,000 miles but according to them will not accept it being around 47,000. Also we have been treated poorly when having our car repaired with recalls that the company made. So in turn I would NEVER EVER go here to buy or service your car their just plain rude and disrespectful.

I bought my used Scion from them in January 2015 and they were very accommodating, friendly, and willing to work within my budget. Service has been great ever since.

Weve been very pleased with their service work but the cars are always a little too expensive for our budget, probably because of the Toyota Certified premium on preowned vehicles. We have purchased cars from Scotts and Barstow Motors simply because of the lower price point.

Love TJ Toyota and Jesse Jandreau is excellent person to work with.

Along with inspecting cars they also inspect motorcycles.

Had to get parts done on my Rav ...very fast getting it done. Very nice to there customers thanks again Rebecca McelwainAugust 18 dropped car off done next morning ...and saved me money on part. These guys ROCK

Great service. Very efficient.

Nice place would buy from them again

Honest and hardworking people

Waiting for over an hour for a tire rotation with an appointment. Will not be coming back. Was told hold on while the service mgr. took phone calls while my truck was just sitting after it was finished. I lost almost 2 hrs from work

Awesome to deal with, very pleasant experience buying from Sean. Very knowledgeable and friendly. 6stars.

This is a good dealer only if u have the chemistry with the right people.

Awesome job recommend anybody that owns a Toyota to go there

High prices

Did not stop here. We were across the street at state farm ins

Fast service by expert technicians

Always happy with the team there...

Great service and sales

Poor customer service I tried doing business with them but they were rude I will buy parts elsewhere now

Very nice and good service

Terrible service department very rude people never go back

Best dealership around!

Dealer damaged my Toyota while in for repair then showed complete disrespect when asked what happened. I was told they would do nothing about it. Buyer or repair beware!

Wonderful staff.

Effecient, friendly..

Great service

I just got my third car there !!!!!!!