I went back in today looking for help with my phone. Will, who helped us when we upgraded was there and once again provided excellent customer service and helped me with my replacement. He was patient with my questions and need for assistance. Thank you Will for your help.

The whole staff is very respectful, professional, a d very polite and did not have no attitude like you were getting on their nerves especially with a Senior customer. Your store should be the Corp .Keep up the good work with your employees well trained.

The salesman Steve was awesome gave us the best deal they had . He had us in our new phone in no time.

Not a REAL Verizon store. Don’t waste your time. There’s nothing they can do there, that you couldn’t do at home on a computer.

The manager, Timothy Carminican, was terrific! Helped me set up my phone and made a rough experience (broke my brand new phone after just 6 days) much better.

Timothy was super helpful! I only went in for one upgrade & came out with two! Everyone in the store was pleasant. I’ll definitely be back! For someone who is in customer service professionally, I was impressed. It’s not everyday you go into a store & find smiling helpful faces!

Staff was very helpful in getting me set up with a company phone replacement. I purchased a few accessories and staff was very well aware of what would be better choices. He was actually listening to my interests!

Miko was professional, courteous and went over all details of my purchase thoroughly. I was dreading upgrading my phone . He made the process painless.

Stephen was great. He is extremely knowledgeable and helpful. He is also very friendly and easy to work with. Great asset to Verizon!

Mikohl was so nice and helpful! He answered all my questions and showed me all of my options available with my account. I highly recommend Mikohl for anyone interested in upgrading or starting and account with Verizon.

Stephen went out of his way and made me feel very comfortable I really appreciated his help very nice and professional .

Stephen was so helpful & professional. Explained everything to us thoroughly & answered all our questions! Thank you so much Stephen! You rock!

Stephen quickly helped troubleshoot and correct my issue. He was happy to answer my questions and also helped me to choose the appropriate wireless charger for my needs.

Timothy was very helpful and personable. I asked him to do multiple things and he did them all very efficiently. I was in and out in a timely manner and extremely satisfied with my visit, and all my new products.

Stephen spent a lot of time with us to ensure we had the right product for our needs. We never go anywhere else and we trust that they steer us in the right direction.

Timothy was very knowledgeable, professional, and friendly. We bought 2 new phones and are very satisfied with the whole experience.

Walked in to claim my pre-ordered S21 Ultra phone. Service was prompt and professional both for me and the customers around me. Very pleasant experience.

Tyler was very helpful to us tonight, he answered all of our questions. This is the second time I’ve had Tyler and he is very knowledgeable and helpful.

I was welcome and very nicely was taken care with my issue of my Samsung 8S shutting completely off.Had good information given about my options and purchased the new Samsung 5G Ultra note phone.Good service by Timothy!!

Very helpful! In and out with ease and answer any questions you have.

Mikohl was very nice and helped me get my new iPhone 12 Pro and I love it!!! Everything on my iCloud was transferred without trouble as I was literally there 15 min and I left with my new phone ! Will ask for him next time!

Want to give a shout out to Miko at the Verizon store on Shoemaker Rd., Pottstown. He was very knowledgeable and professional when answering the many questions I had when I called the store. I appreciate his patience with me and look forward to working with him when I go to the store in the near future. Thanks Miko!!!!!

I was helped by Ashley and the assistance manager, Julian, checked in on us throughout. They’re very knowledgeable and professional. We were able to engage in friendly conversation and I had all of my questions answered promptly. I would recommend backing your phone up before you go, as I wasted a fair amount of the staff’s time; although, they had no problem ensuring I was taken care of. Thanks for the great experience. I’ll see you next time.

I just bought a new iPhone from Miko. Steven (sp.?) helped me with information the previous day, so gotta shout him out too, but Miko was actually the one who sold me the phone.Gotta tell you guys, dear readers, I was really annoying. My mom was with me too. So double that annoyingness. Then square it by infinity.But Miko was a talented young man and answered all my endless questions about the new phone. He also patiently answered the additional irritating questions my mother had. Miko did it with a smile and a sense of humor.The salespeople at this particular Verizon/Victra store are very competent. Im confident I got the product I not only needed, but also wanted. Thats largely in part to Miko. Thank you Miko!

Timothy was very helpful and made sure I left the store with everything I needed. Excellent customer service here.

I love this Verizon store. The staff is friendly and knowledgeable and has always gone above and beyond to solve any issues that may arise with my phone.

Mikohl was very helpful and did a great job helping me find the best phone deal for me. He made the experience a great one!

Tim was absolutely wonderful. He answered all of our questions and was super helpful.

What a Sweetheart! So professional, knowledgeable and accommodating. I will absolutely recommend him to all of my fellow Verizon friends. Thanks so very much!!!!!!

The staff in this store is knowledgeable and I can always find what I am looking for.

BEST VERIZON STORE!!! Miko greeted me and offered me a seat...waited a few minutes...Tim Cormican returned from picking up his lunch...put it aside & helped me with transferring my info on my old phone to my new phone. Very pleasant & helpful young man! The store has great customer first protocol. I told them my plight that took place at the Boyertown Verizon location....that location has NO CUSTOMER FIRST policies. If I need to go to a Verizon store in the future...I WILL go the 8 extra miles to Pottstown & hopefully have Tim assist with my needs!!! Thank you, again, Tim Cormican!!!

Tim was friendly, informative and I was taken care of quickly.

All my questions were answered professionally by Steven and I received good customer service.

Miko helped me out upgrading from a galaxy s9 to the s20. Fastest and simplest time Ive had upgrading a phone. I had to come back about 20 mins later also because smart switch wasnt working and once again miko helped me out. 10/10

Miko was fabulous! He took the time to explain different phones and then to make sure our new phone was all set up and we understood everything before we left!

Miko was VERY knowledgeable and helpful! He helped my boyfriend and I set up my new iPhone 12, transfer my boyfriends information to my old IPhone XR and helped us set up his new tablet. Miko was also very friendly and professional, highly reccomend going to see and meet him!

Timothy made buying a new phone such an easy and pleasant experience!

The sales pwrson I had Milo was very helpful and got me up and running.

Very helpful and knowledgeable. Easy to work with

Mickhoi could not have been more patient and helpful, even though when I got home I started putting the bills together and realized I had purchased a tablet for 530 dollars, which I think was pretty expensive so I took it back . he was more than helpful in doing the return. I thought tablets were about 100 bucks, and I really didnt need to spend 500 dollars on a tablet.

The staff was thorough and helpful. They took their time to make sure that everything worked.

Everyone who I’ve spoken with at this Verizon location has been great and very helpful

Very nice and took care of everything I needed.

It was excellent he was real friendly and help me right away

I paid my bill with no problem.

Listen, nobody and I mean nobody wants to go spend time in their cell phone carriers store. I know I dread it every time! But this last time, well, it made me appreciate them! I had to wait but it wasnt their fault. It got messed up while I was ordering my phone online for in store pickup. They were helpful and patient and even got frustrated with me when things continued to be a problem child. They did their best to keep my wait as short as possible and were very kind. And their communication, the person that was helping me was done for the day. He told his manager and she picked up right were he left off. It was truly a seamless transition. They helped each other. Thats something you dont see all the time. So kudos, to the entire staff! They did a great job and showed some impressive team work! Next time I wont dread my trip to Verizon! I know Ill be in good hands!

Very efficient, Knowledgeable, concerned and absolutely a pleasure to have met Mikol....

David was awesome, the Best Verizon rep!Great customer service on a scale on 1 to 10 an 10+

Phenomenal service knew everything answered all questions.

Nice store! The salesperson,Timothy, was great.

The young man that helped us was very patient and knowledgeable. Our request had to do with sort of an odd What if? scenario which he answered professionally and accurately. This was the first time in a very long time (for us) that a cellular provider has had a staff member available that was truthful and gave best and worst case scenarios. He didnt give us false hopes that everything would go through extremely smooth but did offer his help and was genuinely interested in making sure we got what we were looking for.

Tyler was awesome and very personable and happy.

Staff is always knowledgeable and helpfulOf course they should be for the amount we pay for Verizon

Could not be happier The tech Tim knew exactly what to do

Thanks for helping me out!

Employees led us to believe this was an offical Verizon store...It is not. N

Tim new all about the products he was selling. He answered all our questions and was spot on. I can’t say enough about what a pleasure it was to buy my phone from him !!!!!!

Nice clean store

100% satisfied with the service provided.

Phone factory reset and was glitching out. Ashley easily solved the issue in no time at all. Very pleased with this visit.

Nick really knows whats going on. I highly recommend him. If you are lucky enough to get him your experience will be awesome.

The staff were great, friendly and funny, they were clear and to the point about everthing. We as a family appreciate that, Im thrilled with my new phone and they took the time with everything even after they closed for the night.

I got my help from Tech Coach that they reminded me I have in my account. I was disappointed that he didnt just fix it but turned out good idea since I needed factory reset & tech coach took hours needed to prepare- Kage was awesome! Its much better than doing it in the store.

Tim was very knowledgeable and helpful.

It was fine until they wouldnt let my 7 year old use the bathroom. I have a business account with over 20 devices (should be a valued customer) and they cant let a little girl use the bathroom?

Unhelpful customer service put no effort into helping me out. Rude and unrealistic responses would only help me if my handicapped mother who lives 2 hours away came out (Unrealistic) wouldnt even talk to her over the phone. They made me cry I will never go back to verizon. Congratulations you lost a customer. Went to sprint and they helped me out intently. Owner please dont respond to this until you correct your staff.

Verizon has a wide variety of electronics to choose from! However, theres an issue with the alarm setting off whenever you touch an object. Either way, its a pretty good Verizon.

For the most part, the sales associates are friendly and knowledgeable about the devices and various contracts and plans, also because this is a true Verizon store their capability to do more for the customer is a plus however, there is in this tendency in this particular store to be understaffed during what could be considered peak hours and the wait can be longer that one might willing and or able to cue for. Wait times aside, they offer a variety of other products like accessories and other technological gear. In this particular area, this is the store Id recommend as they have a near full capability for purchase or service ones device or accessories. NOTE! be sure not to confuse the store i am referring to which is in the Wal-Mart complex and the other much smaller NON-corporate store up the road.

The most rewarding experience in technology information Ive been given and treated like I was very important. Matt Quinbey very knowledgeable and considerate in me asking what I think were stupid questions. Answered with professionalism. I bought a tablet and other accessories and this store and men come very highly recommended. Bill Kalymun.

Nice experience. The girl that helped us was very nice and knowledgeable.

Avoid these people at all costs!. I only wish I could give negative stars for their customer service alone. Ive had an incorrect charge on my account since before Christmas all due to this stores employees, and theyve refused to fix their error. Understand if you go here, youre rolling the dice with your money and satisfaction, and 90% chance you lose.I purchased a phone as a gift in December 2016 which I ended up having to return a few days later. Upon trying to return, the salesman was a complete unprofessional and fought me about my rights to return despite the store having a clear return policy during the holidays. The phone hadnt been even used. After a barrage of insults from this man, the manager was able to override the sad employee and return the phone.I thought that was the end until I had a charge appear on my bill in January for the full price of the phone. I found out that salesman had struck again and didnt properly handle the return just to save his commission, and instead had incorrectly re-charged me for the phone they had in their possession. Fast forward 3 months and Im still fighting to have this charge removed ONLY because Verizon customer service needs this store to rectify the error on their end, which they refuse to help with. Not only are the continuously disrespectful to customers, but to their own co-workers in customer service as well.Id rather go with a pre-paid flip phone than have to deal with this store again. What a shame. Please do yourself a favor and go to the Verizon at Costco or anywhere else.

Love that store is closeby. Ive had good experiences with their Tech Coach an app leading to real person who takes whatever times required til all is fixed!They are a full service outfit. I have experienced needing cell replacement & all long as we carry insurance, its replaced overnight. However, if they lack exact repjacement, youre stuck.

The store is well stocked on all mobiles, tablets home security staff help you immediately, staff are friendly and work with you to get the right solution that fits you. my experience was good, even though we had some issues with the data transfer.

Verizon was iffy. Yes my screen saver was replaced. The tech was off putting. Though he was much better than Google. Google is being very annoying.

Very Helpful when need services for devices and by the way for us to be aware of new changes due mobile tech century.

Giving Verizon a 1. Heres why. The process to buy is complicated, and that is when it works. Verizon online currently has a $20 upgrade promo and $300 off a galaxy. I go to the store and they answer questions and I say Ill take the phone. Its $300 off with a $40 upgrade fee. I ask them to match online $20 upgrade fee. They wont and say the customer experience I am getting warrants the extra $20 charge. I told them I could not rationalize why I should pay 20 more and they shrugged. So I laughed a bit and then left. Its the same thing as buying a Ford Truck and paying more for the same Ford Truck somewhere else. No one would do it. Might want to rethink a few things VZ

Would give half a star or no star if I could. The employees in the store were Terrible!! They were very Rude, unhelpful, and did not know what they were talking about. We tried to upgrade a phone on our current plan and they refused to help us. They said we could not buy a phone when we were account managers and when we called customer service they said store employees were wrong! DONT GO HERE!!!

I found them to be very knowledgeable and extremely patient with us, considering we had two small children with us. I will always shop there, Quinbey was excellent.

I live in Royersford but I come here for all my cellular needs. The staff is extremely attentive and courteous. Theyve always answered every question I had!

Helpful staff. Convenient location. Glad I stopped in.

Fantastic customer service

Dont go there, open a account with them, and 2 weeks later they had two accounts in my name and charge me twice for opening service, from my bank account, showed them proof and they would not fix it, return phones back, and they did not want to deal with me, and even called customer service and still they wouldnt help me they said it the stores fault and the store says it Verizon fault. Bad experience.

Says one thing to get you to sign up for something then when you get the bill it is completely different.

I hope my recent experience at this location isnt becoming the norm. In the past I never had any problems here but this time I was either misled with false information or flat out lied to. I purchased a new phone and Jonathon told me I could get a tablet also for $99 and it would only be $5 more per month on my current plan so i agreed. 2 days later i got an email that my next bill was available to view so I decided to take a look and Ill keep it G rated and say I was upset. The tablet was twice as much per month than what I was quoted, there was a $42 activation fee, and my plan was changed without my knowledge. I called Verizon and discussed these matters. I was treated with the respect and understanding that I was used to. She took care of the activation fee and agreed with me to return the tablet to the store. The next day when I tried to return it there was a $50 restocking fee. I said that must be waived due to the fact that I was misled or more likely lied to. Quinten said he cant do that. I said someone is going to and asked to talk to a manager. He said there isnt a manager there so I called Verizon and explained my situation and when I informed them I was told there wasnt a manager to talk to Quinten, the person helping me, yelled that I was lying. The representative on the phone told me to walk away as I began to tell Quinten he told me that. All the sudden a lady who was seated nearby and had heard our conversation from the beginning stood up saying she was the manager. Verizon on the phone ask me to just let them do the return and leave the store which I did. After leaving I was still on the phone and he apologized and said thats not how they represent Verizon. I assume Quinten isnt with Verizon anymore but I wont find out because Ill never go to this location again. Highly recommend you stay away from this location especially Jonathon and Quinten.

I hate that I have to go to the store to get my over priced bill straight each month! The employees are very knowledgeable, but the Gm isnt very professional in my opinion.

Staff was super friendly

A real WoW experience. So knowledgeable and patient. Quinby was such a help....I bought another phone, 3 days later.

This is a brand new Verizon location, they had great selection of phones and accessories at this store.

Go to a different Verizon store. They will actually fix your phone instead of trying to sell you stuff or making you go through insurance.

They checked me in answered my questions got my situation handled with in 40 mins between everything I had to do. Very friendly

Great staff, very helpful but usually a pretty long wait

They are fast to take your money, but took almost 3 months to make a refund!!!

Everyone in the store is so helpful.

Its fine if not crowed

Even though I switched to t mobile in the end, everyone in this store was very nice. The Verizon customer service over the phone is horrible.

Unbelievable wouldnt let me go in bc I had a dog in my shirt which is a service dog if I could give negative stars I would

When xfinity updated the routers returning the old one was a breeze. Staff knew exactly how to handle every situation thrown at them. A line of 10 people in less than 5 min.

Quinnby was super helpful and informative

I actually have to turn in some boxes over there its right across from you yet Walmart I see it all the time thinking about stopping by there anyway

There are barely any people to help you I had the worst service.