They made us promises that always fell well short of assurances. We ordered a computer for our freshman a week before school started and they promised it would be ready before school started. When school started they had no idea when the computer would be ready. Two days later they were sure it would be there the next day. On Friday, 5 days after class started, the computer was being shipped. Maybe it will be delivered before Monday.I cant tell you how frustrating it is and I regret not simply going to Best Buy and handing a computer to my kid. HoHow can I trust that they will provide a replacement if this one gets broken.MH