Have been using them for years! Great service every single time 👍

Each time I have used this UPS store, everyone has been friendly and professional. They take time with each customer, yet the wait is never too long. I am very happy with store!

Always a pleasure! The staff will honestly tell you a box is too big, or whatever it is you need. They are knowledgeable, helpful, and pleasant.

The staff here at this UPS store was nice and professional. They listened to my problems and addressed my needs carefully. More importantly, my document was shipped to South Korea correctly and punctually. UPS did a great job. Thank you very much. Great job!

Ive visited this UPS Store several times over the past few months. Each time Ive found the staff and owner to be very helpful and courteous. Even with the demands of social distancing and customers lined up outdoors, they kept things moving and were very friendly!

Well, I honestly avoided making this an issue.The 4.3 rating is a scam from possible friends or relatives. I urge any with common sense do business elsewhere.I’m appalled at my recent visit at this location.Enjoy the package that was signed and delivered at 2600 South Road Poughkeepsie NY.Your very welcome to help yourself in mishandling and keeping the package.I get times are difficult even business owners or employees are desperate.What happened to opening others packages or theft being a federal offense.

Shipped item to Canada. Asked if I needed insurance and was told the shipping covered up to $1000. Package got lost and its only $100. Now I have to come out of pocket to refund my customer the rest. Was told by 1-800 ups the manager of the store could file a dispute, asked the manager/owner about it and he just kept saying no you get what they gave you. Ship FedEx or USPS, anywhere but here

I love this UPS store. They make shipping easy and they give you good tips about packing and getting the best value for your money. They are always kind.

This is truly an amazing place no matter how busy they are, the staff is always polite, efficient and most helpful, they work at amazing speed handling multiple customers and tasks and above all doing it with a smile.never forgetting their manners .

Efficient and friendly! I have been using this business for several years both for their mailbox service and package service and highly reccommend them.

Always have a good experience with this UPS store. The people are always friendly, professional and very helpful. They also answer the phone, when you call, in a timely and friendly manner.

The employees who helped me were some of the rudest people I have ever met. I recommend going elsewhere; I would have left if I did not need to ship something in that moment.

This is the only UPS shop in the area that charges people to connect to the internet in order to print. Not satisfied with charging for each page printed, they charge for each second on the computer before one can connect, open am email, retrieve a file and print. Conveniently, the USB port never functions right when doing an offline upload/print. I switched to the Wappingers office.

I use the pack and ship services for my auction BUSINESS customers. Great prices, great packing services, wonderful people to work with. MY customers are happy and that’s what matters. Highly recommended!!!!

Always quick & efficient staff !

Friendly and efficient. Use them for most of my shipping needs!

I just love sending out packages and faxes, along with making copies, and having personal documents notorized from this UPS location! All of the staff are incredibly knowledgeable and attentive, superb customer service! They will even tell you when you should send something via USPS should it be less expensive! Love this place!

Quick and easy Amazon returns.

The team are always cheerful and courteous, and very efficient. Its the best UPS store I have experienced.

Everyone is friendly. Service is great. Accurate info as to Delivery 5 STARS

The UPS location in the Poughkeepsie Plaza is the best! This is a family-owned business providing helpful and effective customer service. The owners are kind, lovely people and the employees are mature, knowledgeable, and friendly.

Staff is great! They go above and beyond in the services they provide.

Always friendly and efficient. Whether I have to return a package or copy documents, its always a pleasure doing business at this UPS store.

So easy to make Amazon returns. Just bring it in with your packing slip or your Amazon return authorization email. They scan it, pack it, and mail it for you.

These guys made sure All my Christmas Gifts got Out In Time.

We have been loyal paying customers of this store for at least 4 years. We also have a P.O. Box at this location. A few days ago the older male who works behind the counter was not only unprofessional but risking people’s life by not wearing a mask! We did not say anything about the non use of a mask at the time of conflict. When I walked in to get my mail I saw a lot of customers not social distancing in the back. For my safety I ask the worker if he could get my mail for me however he refused. After I stated my opinion he left from behind the counter, got up in my face, and asked, “do I want to take this outside”. I refused to go fight outside, just wanting to pick up my mail. He then said to take my business elsewhere!

I needed a notary and The UPS Store came up when I googled to find one. They were very courteous and took care of my paperwork and made me copies. Also VERY reasonably priced for these services... All I had to do was put it in a self addressed envelope and put it into the mail slot at the UPS Store! One stop “shopping”! I would definitely recommend The UPS Store!

I usually don’t post negative comments and I always give people a second chance but I have been into this store twice and both times the man behind the counter was rude. Barely smiled and looked miserable. I almost dread going in there but it’s so convenient. Based on other reviews I think this man needs another job.

Easy to return packages. Felt safe with the protective glass, low number of people in store and the time it took to complete transaction.

Quick and efficient assistance in the packaging and mailing of my return items to Amazon. Good cost as well.

Everyone working there does a wonderful job. They are quick and affordable. Love them!!

Great prompt friendly service. Good copy set up as well.

Packed everything well, arrived in perfect shape! Reasonable charges and quick shipping! Would highly recommend!

Service at this location is of quality! The service persons are courteous and diligent to answer questions and provide quality customer service. I recommend it to anyone seeking postal services quickly and at a good price point. You leave there feeling like you had a pleasant experience without being aggregated!

Excellent, efficient and friendly service.👍🏽

Wasn’t sure how to return a pkg. Was helped quickly and efficiently and gentlemen was very pleasant and helpful in showing me how to proceed. However, my second experience was not as good. They were closed the Sunday before Christmas and didn’t open until 10am on Christmas Eve instead of 8am. The machines had to warm up and one wasn’t functioning People were annoyed

Notery had multiple people show up for appointment. Was not there waited fof almost an hour. Was notified by staff that he is owner he does what he wants. Staff unfriendly, cannot manage appointments properly. AVOID THIS STORE.

They are great. When did you ever have a problem with UPS? Me...never.

Great staff. Super helpful, pleasant and professional!

The customer service at this UPS Store is amazing. Theyre wonderful people to deal with. I highly recommend sending your packages from here.

Friendly people, great service.

Was there several times over before Christmas. Staff was friendly had helpful. Need to track a package with no tracking number, just my receipt. It was not a problem. Could use a little more staff the week before Christmas

The staff here are tremendous...always helpful, efficient and cheerful!Its a pleasure doing business here.

Ethan help me at the counter and made the process streamlined, fast, friendly and efficient! I would literally drive out of my way to use this location!

Always friendly and reliable - it is my go to shipping and packing destination.

The owner Shaojun and staff of this store were excellent. They helped me ship two palettes to California, made extra trips to my location with packing supplies, and helped me with some additional packages that were left over. If youre packed up and moving stuff that will fit on palettes, definitely consider this reasonably priced option to professional movers or truck rental.

Very friendly and helpful. Didnt have to wait long for service.

Easy to post packages This is 2019. If you are smart enough to find a UPS store you certainly know what you can do there. Just try it

The UPS Store in Poughkeepsie Plaza does a magnificent job with all their services.

Always courteous and efficient service.

Great family-operated store with a truly welcoming and helpful ambiance.

I left my knee brace in a hotel in Poughkeepsie. I called the UPS Store to see if they could help. They picked up the knee brace from the hotel, packaged it and sent it quickly to me at a very affordable price. Thanks for the great service!

Careful. Caring. A good place to mail valuables.Thanks!

Great service, owner personally took care of my shipment later. Thank you for your service.

Keeping a promise is very important to me. U P S keeps theirs. Thank you U P S

Excellent attention to customers

Staff is very helpful with shipping questions and always eager to be of service.

Wonderful experience deliver things right on time and pick up exchanges promptly a great service!

The folks who work here are superb.They are attentive to the needs of customers and particularly to older folksI recommend them without qualification

Great service at this location :)

Just poor customer service. I asked for a very simple request.I was shipping two boxes going to two different locations. I asked the guy to give me 2 separate receipts like I do at every UPS store I ship from ....But for some reason this guy had to huff and puff and question me and make me explain my reasons for the request.How about, no problem sir, you got it. That would have been more appropriate.The 40 second argument I had with the guy took 10 times longer than it took him to print the second label.UPS would be ashamed...

I visit THE UPS store a lot, Their customer service is excellent, fast efficient.....👍👍👍

Very efficient, wonderful in answering any questions, and accurate as to the latest time tour package will arrive. Excellent service!

I have used UPS often and find them very reliable. And the clerks are great people

It I is always a pleasure to enter this store. The personel is helpful and courteous I feel confident that my needs are being met and that my packages are in good and capable hands

These guys are fast, pleasant and all around great!

I felt that though they were busy they could have been less rude and more polite. However, I left some expensive electronics in their care to package and ship. The party who received the electronics said it was professionally packaged to prevent damage during shipping. I had them ship foreign currency and they packaged and shipped it professionally.

Very friendly and courteous people Will go out of there way to help you find a missing package. Always deliver on time. .

One of the best UPS store I have went. The guy there was the really the most polite person in this universe.

Ive gone into this store a few times to ship things over the holidays and throughout the year, and the staff there has always been helpful and have even offered the best, most cost efficient ways of sending my items using their service.

I know all UPS stores are kinda the same but this one has great customer service. A real personal feel.

The Absolute worst. I Only gave a star because I had to. I dropped my Nintendo Switch off here to be sent in for repair on the 3rd of June, as of the time of writing it is now the 18th and the label was never scanned or put into the UPS system. I have tried several times talking to the individuals at this store having only been met with Horrible responses and less than Stellar help. Avoid at all costs unless you enjoy losing you packages as well. Oh and just to top it off at this moment it does not look like I will receive any compensation for their mess up. STEER CLEAR.

They were very helpful when sending a picture with glass front. Everything went smoothly and package arrived in good condition cross country.

This is a pretty friendly place and Helpful.

TERRIBLE STAFF!! Every time I come to that store people are rude to me. I could ask the simplest questions such as when can I get notary services or can I drop my packages at that location, and the staff would either ignore me or yell at me. I stopped coming in. If I could give no star to this location and staff, I would

11/15/18 Update: This most recent shipment was a business shipment which is why it was not listed under my name. The staff member who brought the package to the UPS store reported that the staff member there looked like he was on speed, had to process the package 3 times before he got it in the system, and was generally unhelpful and unknowledgeable. This package was returned by UPS for incorrect labeling which the UPS store is blaming on my business. This is particularly ridiculous b/c the reason we brought it into the UPS Store was to make sure it was labeled properly. Which the store staff member said that it was.The only attempt to fix this the UPS Store made was to offer to re-ship the item free which I refused since I dont trust them to do any better the 2nd time around.I have also had issues with their customer service and the confidence tha their employees are well trained for personal shipments in the past, which I why I say to only drop off prepared packages.I have provided this update because the store owner asked me to fix my review since he offered to fix the situation while denying that there had been a problem or that it was in any way the UPS Stores fault.Original: Do not do anything more than drop off a package that you set up online, paid for yourself, and printed & attached the label already. And only for ground shippingAnything more complicated they will get wrong, lose, mis-label, ship with the wrong speed/type, and/or lose your shipping documents

Very helpful staff! Only ship UPS and always on time.Extremely knowledgeable and professional.

Great people and quick service.

I HAD TO HAVE A PKG MAILED LAST WEEK, UPS STORE ASSOCIATE WAS SO HELPFUL AND MY PACKAGE WAS ON ITS WAY!! THANK YOU UPS FOR SOLVING MY PROBLEM!!!

The staff was very friendly and easy to work with. One of the best UPS stores Ive ever used.

Always a great experience there! Fast, helpful and convenient.

Nice staff, good service.. Always quick to deal with...

Racist service! The notary and the owner laugh at me because of my accent. If your native language isn’t English, it’s better to stay away from this place.

Its the confluence of rude employees. Maybe Poughkeepsie is where all the bad employees go ?????

Rude employee. Not helpful and I seemed to bother him by trying to give my business. Bringing my business elsewhere.

The team at this store is profesional and friendly

Good Job! Thank You :)

The clerk was so helpful and pleasant to deal with.

If i was able to leave no stars, i certainly would. I am normally not the type to leave reviews, but this company has put me through hell and i feel obligated to warn as many people as i can about their less than stellar customer service. On 6/3/2017 i dropped off a package to the UPS store in Poughkeepsie NY. It was to be shipped to nintendo america for a Nintendo switch needing repairs. The following wednesday, i checked online to re insure that the package was in transit to nintendo. But unfortunately, all it said was waiting to be processed. So i called the ups store to see what was going on. I was told that since i dropped off pacakage on a saturday, UPS ground would not have picked it up til monday and once packages are out the door they can no longer track it and it is out of their hands. So my next course of action was to call UPS themselves. While on the phone with UPS and not with UPS store, i was informed that the UPS store is a 3rd party store, and it was a privately owned business. Was also told that since i did not pay for the label, nintendo did. i was out of luck because they have no trace of this package going any where. So then i called nintendo, i informed them of the situation, and they attempted to launch an investigation, but are falling short because as i have stated their is no trace of my package. And normally they were able to see at least some type of movement, but in my case there was absolutely none. I feel it is safe to say my package never left the store properly. As in an employee was careless and left it on counter where i random passerby could have stolen it, and employee has stolen it, or it was never scanned. I have been on countless phone calls and have been led no where, even furthering my suspicion of this. The UPS store in poughkeepsie should be held liable and confess their mistakes, instead of treating a FORMER customer like a deranged psychopath. Every step i have taken as been on my own will, and all a ups employee has told me sorry can not help you. If you pay for a service such as in my case paying for a package to be shipped out, then by all means this should not be a nearly month long process. From the sounds of it, i will be out of 300 dollars due to the incompetence of their employees. My suggestion to who ever is reading this, do not use this store or maybe any of their stores because even UPS store corporate have their heads up their asses. If you are prepared to cover the cost of lost/stolen items by all means go ahead. But if not, head my warning because all they will do is deny deny deny and send you through loops to make it seem like they are not the ones at fault.

Very helpful, efficient and courteous.

Great/fast service, very military friendly, salute to these great guys

This store is like a private business that treats people as they wish. The two men, especially the one who appears to be the manager, is rude and responds to questions very rudely. I will never go back to that place. I am surprised that UPS allows them to stay open under the UPS name. Problems will continue there unless the managers and employees get some type of training in customer service.Poughkeepsie New York Poughkeepsie Plaza Store

Tidy store, friendly staff.

Super friendly staff.

Dont get passport pictures taken here! Mine came out really bad, so bad that it was not acceptable for use. Too dark and because the photographer was too close it looked more like a selfie. They charge $15.00, the county clerk took a picture for $12.00.

Called about making a deposit to my USAA account and the man cut me off, then told me they dont do that. He seemed too busy to deal with someone who wasnt going to make him any money. Ill find another...

Great companyVery helpful in every way

People there have no clue what they are doing and need to get fired

The old man is RUDE AS ANYTHING! Calling UPS to inform them of their ambassador. POS!

Service is excellent and staff is friendly