The young girl at the drive thru was no help and when I went to complain about her the pharmacist slammed the window in my face. Unprofessional

I have been using this pharmacy at this location for years. They change staff every so often. I was in there 4/6/2022 to pick up script. Two new girls workingSince January 2021 I have had both my debit card and my flex spending account card ON FILE. I have always since Jan 2021 went in and paid for my items using whichever card was needed on file. The two girls that checked me out yesterday kept telling me we dont have any cards for you on file. I told her yes you do recheck it. Neither one of them could find a card period. I just picked up a rx last week and my card was on file at the drive thru. I had some items that were to be paid for on my flex account so I got the card back out and used it and asked her to put it on file again. The girl told me I cant because you didnt pay for a rx with it. OH MY GOSH. Yes I was furious. This particular little girl didnt know what she was doing besides giggling at the drive through. PLEASE HIRE MATURE adults like the other two great gals Robin and Becky. And when I got home I went to the CVS app, logged in and low and behold both my cards were in file in the app. What is the problem?

Don’t order photos from here because they don’t know what they’re doing half the time

Am in there every week. I coupon and use their app. If you are purchasing sale items, use coupons, and follow the guidlines, you can save 50% or more. The more you spend, the better the coupons. Most of the staff is very knowledgeable and all are friendly. They also have a drive through pharmacy which can be a great time saver. You can sneak through the light by dollar tree and head behind the bank to get to the parking lot. Always avoid McQueen Smith and Cobbs Ford intersection if possible.

No matter what time you go in there this store is always neat and clean as if no one has been shopping there at all. The employees are always helpful though there never seems to be any around except for the cashier who has to stay up front, so Ive found myself having to ask the pharmacy for help at times.

The pharmacist at The cobbs Ford road location is very unfriendly and has no customer service skills. I always used to CVS on main Street in Prattville, they have always been very good to me, if I can possibly help it I will never use the cobbs Ford road location ever again.

Friendly service at the checkout. Quickly found what I was looking for.

My wife just had a very bad customer experience at the Pharmacy. They should hire people that care about people. Made my wife wait close than an hour after they told her Tricare is not being accepted at CVS anymore. Three people finger pointing on where was the prescription she just turned in. After she asked the counter lady why they did not tell her about the insurance, the girl just raised both of her hands, her tone, body language speaks very high of her bad attitude and lacking in customer relations. They asked my wife if she needs help after they got done taking care of the line, one of the girls said my last name was not on her screen and she did not care to look where it was, she just kept on. I will not recommend this place. Very bad customer service. My wife tried to call the District manager, no response yet. I need to talk to somebody higher up to elevate this. Thank God for social media.

Store is very clean and neat, the only problem is only one person working in the front of the store and couldnt help customers.

Friendly staff on drive thru. i Recommend

Excellent customer service!!!

First one there when they opened, was told it would be an hour getting one rx ready. No excuse for this . Done with CVS !

Not good customer service and take forever to fill what they said was already ready... not happy.

Phamacy was quick and helpful.

Friendly