Appreciate them going above and beyond for service with my Traeger.

Always ready to help. The real pros work Monday to Friday during the day.

Really awesome People, just ask and theyll help you out.

I always get a kick out of being thanked for my business every time I have gone there for several years. Seems like a thing of the past do be appreciated

Will not allow returns on items barely out of a box. Make sure you read the tiny sign at the register. Will side with the manufacturer despite how much it screws a customer.

I believe the mans name is Jeremy but he was very knowledgeable on his stains and gave me some killer advice and direction. Its rare you go into these places and actually find a worker who knows a dang thing about anything. Most are like the guy who rang me out... mid 40s maybe and didnt have a clue how to do the simplest tasks. Messed up my checkout adding a 1000 dollar purchase some how idk but then couldnt get it off and I could tell he was absolutely lost and had 0 problem solving skills and also had not a clue about anything else. After sitting there for litterly 10 min while he couldnt figure it out I pulled the screen my way and did it in 1 minute without ever running the software before... but anyway Jeremy saved the store from a 1 star. LOL those people are the ones who the company needs to pay well and keep anABoard.

Very helpful! Answered my questions, gave me a better understanding. Showed me different options.

My mother had purchased an item on November 11, 2020, intended to be a Christmas gift. Unfortunately the item wasnt in stock and was on back order (which is understandable in a pandemic and with upcoming holidays) but we were assured they would be contacting us when it came in.Weeks passed and as the holidays drew near, no contact was made by the store so we reached out to check on the status. We were informed that the item was still on back order and may not come in until a few days after Christmas.On January 2nd, I called the store to ask about the status of the item. They informed me that the item that was ordered had been discontinued and asked if I would like to change the model for a slightly different variation. I agreed and was assured the changes were made and that a note had been placed on the file to contact us as soon as it had come in since we had been waiting for two months at that point. The woman on the phone informed me that they were expecting a shipment towards the end of January and that I should expect a phone call sometime around then--and if I didnt hear from anyone, to call on February 3rd.I called today, February 5th, and was informed that the shipment had come in, many of the items were already tagged (I assume that means labeled for others waiting as well) and that there was one still left here and they must not have gone back far enough in the system to check for your name. I asked for the item to be set aside and that I would drive to pick it up.During this 3 months, not once were we contacted about the status of our order. Every phone call was from us, the paying customer. One could assume had we not called about our product, you would have just happily pocketed our money and thought nothing more about it. While I understand things are difficult during this time, this is no way to treat a paying customer.From one small business owner to another, do better. You have lost my respect as well as any future transactions from us.

Well stocked, really helpful, and the only place out of 4 that was able to copy the particular key I needed. Should have went here first. Will from now on.

So happy to have this Hardware store in my hometown. Theyve got screws nuts and bolts of every size which is harder and harder to find these days.

Great store, always has what I need for random home projects, friendly staff, and good impulse buy caramels at the counter. :-)

Clean, well stocked considering the sales. Staff was very helpful, even loaded the large compressor for us.

Very knowledgeable staff who is super friendly too. A large selection of items not carried elsewhere. A great home town store well worth going to first.

Nice selection of stuff and helpful people. Plus its downtown so its convenient when doing various home projects.

Gotta love being able to walk in with a pic and leave with pat and advice.

Got you tregure stuffed

Super friendly staff knew exactly what we were looking for, in and out in under 10 minutes!

Was in the market for a new traeger. They were the only ones that had the timberline 850 in stock. Not only did they have the product but also the knowledge. Employee that helped me seemed to take great pride in selling the traeger to me. Bought first treager at home depot (mistake)! Never again. Not only do these guys put together the grill for you, but they also season it for you!one less step to start your first smoke on the grill. Also was given a free grill cover and bag of pellets as a promo, idk anywhere else that does that.(especially home depot) Price was good. Service was great. Best of all, local company. Will only shop here from now on for all my traeger needs.

Friendly staff! I was greeted at the door and asked if I needed assistance right away.They had what I needed too.

Awesome friendly service. Quick turn around on my screen.

Worst customer service I have ever had! Someone put the part in the wrong spot and they refused to fix the price even tho their employees were not busy and could have fixed it easily and instead of giving me the 14.99 part for 9.99 they would rather lose my business and argue with me on the price of the thing. Take my warning and advice! DO NOT COME HERE! They will argue with you even tho, the customer is right! Look at the cameras I didn’t put it there!

The Best staff. Joanna and Al

Great, small business with very friendly staff. New to the area they were kind and very helpful with taking time to try and get the items we needed and or how to get the information we needed to do the work that needs to be done. Will definitely be back again.

Carlson Ace always delivers top notch customer service. Any time I need something to do work around the house, they always have a solid recommendation accompanied by a great selection. The staff here genuinely makes sure every customer is taken care of. Thank you, Carlson Ace!

The absolute best store for anything bbq related.

The staff was very helpful when I described what I was trying to do. They directed me directly to the section that I needed and helped me find the parts that I required. If I had asked them right away instead of trying to figure it out on my own, I would have been on my way a lot quicker.

Abundance of stuff. I like it for the great grill accessories selection

Usually a friendly helpful place.Called about a part.Was put on hold for 5 minutes then hung up on.Called back again to speak with the parts department and someone different told me... Their mechanic isnt in today, so there is no one to order parts. Call back tomorrow.How to lose business in 5 minutes... by ACE

Found what I needed. Staff there knows where things are even if you only have a vague description of the item to go on.

Local hardware store . Coming here over 15 years. People always willing to help. Very friendly. Anytime I come here . They find everything I need if they dont have, they help find it or just simply help with advise. I do a lot of home projects. This guys are awsome. Willing to help on anything . Manager is really cool man . I forgot his name. Man you are doing great job. Keep it up.

Carlson downtown Prior Lake is my favorite. Just the right amount of stuff to keep your house and projects going!

Best dang hardware stores South of the river... theyre awesome!!

This is an outstanding hardware store that has everything you could need. From painting to yard care to hardware to tools and everything in between, they are great to deal with and very knowledgeable. Spend some time working with a local business versus the big box stores if you want a personal touch and to support some great people.

Fun going to a small neighborhood business where you can joke with the staff. Hubby wore a home depot mask, and got some good natured ribbing.

Dont get chainsaw blades sharpened here. I brought in 5 it took 2 hours to do just 4 of them and I still havent gotten my ripping blade back because they didnt know how to sharpen it. I used one of the 4 this past weekend and not only is it about half a blade now but it wasnt even sharp. It was easily twice as sharp after resharpening by hand.

They are very helpful and usually have just what I need.

Good staff, little pricey but support your local businesses!

Don’t buy tools here. I bought the biggest pair of bolt cutters I could find at this store for a project at home. Ended up not neeeding them at all. They never even left my vehicle. I go back to the store to return them and the employee goes “sorry no returns on tools. We are not in the business of took rentals.” (Implying I bought them used them and am now returning them) in which if that were the case and you saw a blemish on them I could understand if you didn’t return them but they never left my vehicle. She rudely points to the no return sign which wasn’t a sign it was the size of a sticky note.Mom and pap shops like this go out of business for reasons like this.My advice. Go to a big corporation like Home Depot or Lowe’s

Got everything I needed - helpful, friendly staff!

Awesome. Great selection and service outstanding as always.

Great, knowledgeable staff. All most always have what I need. My go to place.

Very helpful. Went above and beyond to track down item they didnt have for me.

Great helpful employees!

Very knowledgeable staff and friendly thousands of items, that small town atmosphere!

Awesome service and super knowledgeable. I was bummed I didnt stop in there before I purchased my smoker...they would have had my business.

Great customer service every time I come in. Large line of products for grilling and smoking supplies. They carry some hard to find specialty sauces and rubs that I normally had to order online. I get my Rockwood charcoal here, another premuim product that can be hard to find locally.

Friendly staff, pleasant atmosphere, helpful service

Great service got the same mower as sears but they put it together and brought it to my house. Also took my old mower. The price was the same as sears. Anyone who hates putting things together will love buying a mower here

Very helpful staff. If they dont have it theyll get it.

Great selection, exceptional service, assistance with a smile.

Love my local Carlson Hardware Ace store- most professional, helpful, knowledgable AND FRIENDLY staff every single time I have gone in! Why would I drive all the way to a big box store when Ive got all this right around the corner?!!

Always have what I need in a pinch. Customer service is spot on.

Very fast... although we didnt get the right kind of nuts for the job😏

Worst purchasing experience of my life. They are crooks here. I bought a brand new mower and it never ran right. After 3 times in the shop in 4 weeks I asked to return it or exchange it for a new one. They said they would credit my card back $50 less than purchase price or charge me $50 more for the same mower. I asked why and there response was we cant take a loss in a purchase like this. So I bought a mower that would not stay running brand new, never even made it three mowing once, and returned it for $50 less than I paid for it. Worst customer service when you have a problem with something you bought here.

Great service; lots of everything; great prices!

The folks at Carlson Hardware literally re-defined customer service. After learning that they carry the new Traeger Timberline grills I made over an hour drive to investigate/purchase one. They took the time to walk me through not only the Traeger grills, but the competition as well to ensure that the product met my needs (and wants). I decided on the Timberline and after trying to stuff it in my Yukon, realized it wouldnt fit. Without asking Al mentioned that he would deliver it to my house in Otsego (again, over an hour away) fully assembled, with pellets the next morning so I can get a start on an all day smoke. Incredibly impressed. They just earned a long time customer. Thanks!

Excellent help, good selection of nearly everything hardware. Huge array of nuts bolts and specialty bits and pieces.

Very helpful staff. Decent prices.

Friendly staff. They always have exactly what I am looking for.

Manager helped me out solve a pumbing issue. Didnt have to buy anything but i will be back. Good service

The lady in charge was kind of rude but other than that I got what I wanted

Very helpful in my purchase

Local at its finest.

Its a true small-town hardware store. Their prices are a notch higher than the big box stores on most things, but theyre convenient, provide better service, and are a local business.

Great guys that work there. Always friendly and helpful.

Great place for when you need the little things.

Very helpful

Great and friendly service!

Local hardware store with a great knowledgeable staff

Great customer service, thanks Jordi

Always friendly people

Great service

Great friendly service

Great service

Great service.

The store is a cluster and poor lighting

They have lots of stuff!

Experienced and helpfull