They really got my daughters Kia fixed fast.. they have been very courteous during a hard time. Thanks

Scott Richards, couldnt ask for a better guy to manage a very painful experience when your vehicle is damaged and trying to get it back to OEM, and having to deal with insurance. Scott and his painter Jeremiah and his body man, I didnt get his name, did an amazing job with my truck. Start to finish Scott was in constant communication with each step. I greatly appreciate the quality and care they took on getting my truck back to original condition. Definitely recommend this shop if you happen to need body work.Much Thanks.

A parking stop pulled off my bumper and did the same to the two under covers of my car. I got a couple of estimates for the the claims adjuster. Westgates estimate was more thorough. They were ready to take my car on schedule and returned my car on time. The repair work, and paint job was outstanding!Additionally, I asked if they could buff out some scratches/swirls to the clear coat finish, on one of my doors. Unlike the other repair shop (who said the scratches were too deep) Westgate said they would do it. They did say some of the scratches may be too deep to get totally out, but they would do their best. They were true to their word. The appearance was night and day. They did a fantastic job!Debbie was my rep. She knew her stuff and did not steer me wrong. I would use them, again, in a heartbeat!

Scott was awesome to deal with. My husband hit a deer in our 2019 small SUV. Scott kept us informed of when the parts would come in. Highly recommend and our SUV looks as good as new! Anita

Very welcoming and nice. Professional. Answered all my questions and was great about following up. 10 out of 10. I hope I dont need to use them again, but if I do, Ill be back. :)

They always accommodate every need there. Front desk is amazing. They have every answer to my questions. Shes awesome!

Scott is on the ball. Actually, all the staff there is. We switched all our body work to them and couldnt be happier.we he around 40 vehicles.If you need a service they provide, give them a try

Scott and the body tech that repaired my 2005 Dakota at Westgate Collision Center delivered work other shops had turned down and did a great job. I could not be happier.

Had touch ups done on both of our vehicles. They were usually done a day before it was supposed to be completed and the staff were able to fit me in relatively quick. Paint has been holding up well over the past year. Our cars are used for 800+ mile road trips once a month and paint work on the hoods of both vehicles has made it through the weather. Recommend these guys.

Friction-free, professional, super-helpful and polite

Fast friendly service.I think it would be helpful if there was a sign on Westgate drive for Hertz since they are located inside another business. For some reason my GPS on my phone didnt recognize Limosine drive so I called to find out what they were near and saw their sign once i was in front of the building.

These guys did an outstanding job on my jeep. They took care of it quickly and kept me informed every step of the way. I would highly recommend them. Hopefully I will not need their services again but if l do this is where I will go

The WestGate Collision Center was able to get me in quickly and made repairing my car as easy and stress free of a process as it could be. Thank you to those that helped make this possible.

These guys are great - I called about a puncture hole in my truck bed and wanted to come in to get an estimate. Within 20 minutes Im leaving with the hole repaired and a couple of rust spots touched up, free of charge. The staff is kind and easy to talk to. I would recommend them to anyone.

Scott was very helpful, knowledgeable, has great customer service, had my car done in time. Kept me updated, job looks great, great price. Definitely will recommend to friends and family.

The staff there are excellent and the customer service was great and they made me feel secure that I was in good hands. Crystal reception this is one of the most warmest friendliness ever she keeps you in the loop of your repairs Scott goes out his way to make sure that every aspect of your repairs are pain freeOver all I had a excellent experience and I would definitely recommend Westgate collision to all of my family and friends

Was recommended by a family friend and they did not disappoint! Ended up having to replace a side panel, tire, and rear bumper after an accident and Ali did an amazing job keeping me up to date on progress. Timely, efficient, and friendly staff

I used Westgate Collision to repair my car after hail damage. The manager, Scott, was awesome as well as Ali. All employees had great customer service. I received updates on the repair progress. Scott went above & beyond to assist me with the rental car while my car was being repaired. My car looked awesome after the repairs. I will refer friends to Westgate Collision in the future.

FAST, FAIR AND FANTASTIC. We have an electrical contracting company and we take all of our vehicles to Westgate Collision for bumps/dents and have always been extremely happy with the service. We have tried other companies but this one won our business! Westgate doesnt skimp on parts or paint and they employ artistic techs. We are very critical because we expect perfection like we deliver, they have earned our business! Look no further than Westgate Collision! Miller and Miller Electric, Raleigh, NC

Had someone back in to my front bumper with a hitch. Came here for a repair and was very happy with the repair job. Bumper fit and paint looks great (on a silver car, so hard to match) and was done in the time estimated. THANK YOU WESTGATE COLLISION!

Center console and glove box were empty when I picked up my car. Was told for months when I called them to follow up that the guy who had the ability to review the security footage would be getting back to me. They never followed up with me and I stopped calling after a few months. They even took my registration and car manual. I would not trust them to hold your car for any period of time unless you take anything you don’t want stolen out first.

Great service Scott and Ali are so helpful and knowledgeable. My car was ready as promised and the work was perfect. Highly recommended.

I had a great experience! I was kept up to date on my vehicle every step of the way. I hope I dont get into another accident any time soon, and have to go back, but I do recommend them 100%!!

Very good people they do an amazing job on your vehicle. Every time I had something wrong with my vehicle Scott always took very good care of me and my cars I highly recommend westgate collision

I took my vehicle to Westgate for factory clear coat defect and westgate gave me the best quote in the area for the repairs. My vehicle was done in the time they had advised and stayed in contact with me about the repair updates. Work turned out great.

Scott was very helpful and honest about what needed to be done thanks Scott youre greatly appreciated

They returned my vehicle with tape residue all along the bottom trim panel, manager denied it was from them. I certainly never had a need to tape that area. Paint job was terrible, runs on the door and fender. Then after leaving the lot I discovered the outer door handle locking mechanism was not working.I had to take my vehicle to Sport Durst to have them fix it. They said Westgate Collision center never reconnected the door switch when they put the door back together.Because of their lack of quality control and terrible service I was inconvenienced and had to take additional time out of my day to deal with problems they caused.They have the name Westgate Collision center which is also an option on the Westgate Cars phone digital call menu. I purchased my vehicle at Westgate Cars and thought it best to take it back to the same dealer for the minor body work.The Westgate Collision Center Manager had an oh well attitude. The General manager for Westgate punted me back to the Collision Center manager. I am quick to receive sales calls from Westgate Cars but of the multiple people I spoke with Mare, and others, this issued just gets passed along and Im left with excuses why this isnt their area to deal with yet no one has offered up a solution on what the best course of action to take.I thought I would share this experience with you and how their customer service and poor level of workmanship had now negatively impacted Westgate as a whole . Their lack of concern and follow-up shows a disrespect for the customer like myself that my time off from work to deal with these issues just isnt a concern or important.The only ones who came through for me were the staff at Sport Durtz in Durham.If you are in the market for a new vehicle I suggest checking out Sport Durtz. If you have a need for body work, based on my experience, I suggest you also check out Sport Durtz. Westgate Cars customer service and concern about customer experience is well below average. Management does not care and has an Oh well attitude.UPDATE: Finally received a reply, see comment below. 11 Months after my initial review, almost a year later. Might want to step up your game and work on improving your customer service at the time concerns are expressed rather than waiting a year to reply.

I was very pleased with how my car turned out! Not only was my car finished sooner than expected, but it was back to Kias manufacturing standard. They took a frustrating experience and made it smooth and easy for me!

The staff here is wonderful! Very friendly and easy to work with. They did a fantastic job on the repairs to my vehicle and the receptionist was great about keeping me up to date with the progress.

Very helpful and courteous!

I took my car to Westgate collision after a it was badly keyed. There was damage done to every panel of the car including the hood. They estimated the repairs to take 14 days so needless to say I needed to rent a vehicle to drive during this time. When the vehicle was finally done, I went to go and pick it up and noticed that one entire quarter panel was not repaired. So I mentioned it to the guys and they seemed to be somewhat surprised that I noticed it and told me that I needed to bring the car back again to have this repaired. I had just returned the rental car which I paid for out of pocket so I told them that they would need to provide me with a car because they didnt do the job correctly in the first place. Eventually they agreed and we settled on me bringing the car back about 2 weeks later (so they could repair what had not been done in the first place). So 2 weeks later I take the car back and about 4 days later my car is supposedly ready again. When I go to pick up the car they tell me that it cant be washed for a number of weeks, so it is very hard to see whether everything had been done properly. So I take the car home. Eventually I was able to get the car washed and noticed that there were little strips of something coming off of the moldings that are around the car. After carefully looking at it - it looks like when they reattached the modelings they used some type of strip adhesive that was coming off. So I took the car to a different body shop and had it repaired because it was clearly not done properly in the first place. Please keep in mind that this repair job cost over $5000 which was paid to Westgate Collision. I would never recommend Westgate collision to anyone that cares about their vehicle!

Honestly this is the best shop you can take your vehicle in Raleigh I usually don’t even write reviews but honestly I had a amazing experience working with these people they do what you need very fast and very good work ali and scott are very good people over at west gate I’m so happy with the work they did.

More than 10 days for a very small repair, Now I have to leave a rental on sunday and manage the delivery of the car next week since Ill be away . I could not imagine they would let me waiting so long. they never call me back ... I dont know about the quality of their work and i dont care ..

They were wonderful repairing my mother’s bumper and getting her back on the road.

If I could give it 6 stars, I would. Everyones so helpful and patient. The work done on my car was unbelievable. I walked past my car 7 times in the parking lot while looking for it because it looked brand new and I didnt even recognize it. While it was a stressful time for my wife and I, Chad from the shop really eased any frustration with his kind personality and his down-to-business attitude. I recommend Westgate.

I went to them with a lot of questions. Every question was answered. Very helpful team. Thank you Crystal, Scott, and the other individuals that helped me out today.

Fantastic people and a competitive quote. Car in for repairs now. Will update review in 3 weeks.

Did great work on my Jeep

Very customer service orientedCrystal and Kirk and fantastic to work with

Excellent 👌 and experienced!

BEWARE DONT TAKE YOUR CAR HERE!!! Absolute worst communication ever. I had a minor repair that the estimate said would take 3 days. When I took it in, they said 4 days. I called on day 4 and they said it would be on Friday. Now 5 days for a minor repair. I called at 2:30 on day 5. They are basically holding my car hostage at this point all while I am racking up more fees on my rental car. I called and they said they would call me on day 5 to pick up my car by end of day. Surprise...no call. I guess they dont know what they are doing if they cant even do a tiny repair in 5 days. Now I have to pay out of pocket for rental car because of their crappy communication. They NEVER called me, not once. I had to call this morning to find out that my car was actually ready. I would never recommend you take your car here.

Fantastic place and the end result is top notch

Great staff

Shop was great! Wouldnt go anywhere else!

They did a great job repairing my car after an accident! They were very helpful and cared that they did a good job to make my car look exactly how it was before the accident.

Great People and outstanding work

Excellent Customer Service!

Was great!

Go elsewhere

Excellent 👌