I brought my vehicle there for a timing chain service and everything went fine. I brought another vehicle here after that to have a crank but no start diagnosis done, and had the worst service I’ve ever experienced anywhere. They had my car for over 6 months, with no updates unless I called them, and for the first 4 months it wasn’t touched and I was told the shop had structural issues so no one was at the shop, and then I was told the mechanic had health problems so that was another delay. Then I was told, ” Derrick, I apologize we are getting very limited information from BMW on the components your vehicle likely needs. I am working to decide if it’s best to have you pick up the vehicle and return when we have updates because unfortunately at this moment functionally we cannot repair the vehicle. There is a bearing that attaches (essentially) the crank system (pressure) to the crank system (mechanical). When they wear down it creates an “emissions” issue, which in turn creates a functional one.” I got my vehicle back and sent to another shop, where they informed me in the first week that the vehicle had zero compression because of carbon build up. Took the spark plugs out and put in sea foam over night to soak, and the next day it was back at 160 pounds in each cylinder. I just feel as if my car was never looked at and I was just given the run around for 6 months, I can’t recommend this shop for anyone who wants straight answers from mechanics.
I’ve had the pleasure of working with Triangle Imports in support of the U.S. Marines’ toys for tots program. I was most impressed by the owner, Matt, and his commitment to giving back to his community. Through this collaborative effort, I learned about Triangle Imports Service’s customer service centric approach, and the high quality of technical expertise and experience each of his techs posses. I’ve since referred several friends and colleagues all of whom have had a great experiences having their vehicle serviced here. Matt will go above and beyond to ensure customer satisfaction. Keep up the great work!
Matt and his team worked on my 2018 Audi A4. Audi got new tires, oil change and topped off its fluids. I waited in the waiting room for less than 45 minutes and everything was finished. Very nice and exceptional customer service with reasonable prices. Highly recommend
Fantastic service! I dropped my car off and before I knew it, it drives straighter than it ever has. Will definitely be getting them to do some more work for me.
I have been using Matt and the crew at Triangle Imports Service for many years . They have always been very reputable and trust worthy. They give great advice and get it done on time. Very professional and friendly environment. I highly recommend
Matt and Team Triangle Importsis the only place we Take our Porsche for care.Matt’s thoughtfulness, clarity and storytelling about the history of his care for our car makes for years of trust.Triangle Imports Are Technically well trained, very knowledgeable plus they respect my request and my car.I know many reviews have been glowing for Triangle Imports and I could repeat those positive results.Thank you Matt, your Excellent team and also your Father.“The greatest gift of life is friendship, and I have received it.”Nancy Poole
Triangle Imports saved my weekend!! I was heading out of town and my ‘check engine’ light came on. I was literally stranded on the side of 40 with no clue how to fix whatever was going on under the hood of my Audi. I’ve heard good things about Triangle Imports and I decided to give them a call. They were so helpful and even got my vehicle towed to their facility. Turns out my water pump was completely cracked which was causing my vehicle to overheat. The service crew was so kind and knowledgeable. They quickly fixed my water pump and I was back on the road in no time! I also felt extremely respected which is not the case with most service shops in the area. Being a woman, I never know if I’m being taken seriously, but I really felt like I was in good hands - as if family was working on my car for me. Thanks guys!!!
Impecable service and uses great quality products! It is great to see a company that prides itself in selecting great brands to make long lasting cars and happy customers!Matthew always receives me in a very positive way and makes me feel appreciated and welcome!⭐️⭐️⭐️⭐️⭐️⭐️
Brought my 2009 335i coupe in. Car was leaking oil onto the exhaust. Matt had me bring it first thing in the morning and had it diagnosed as a leak from the back of the valve cover on the passenger side. Discussed the option of replacing the plastic valve cover with a metal one to eliminate the possibility of it cracking again. Ordered the part and had it installed. He was able to get me a better price on the part than me ordering it myself. Def check these guys out if you have a BMW
After an absolute fiasco with Leith BMW who misdiagnosed an issue and refused to rectify it, Triangle Imports came to the rescue. They helped with a tow from the dealership just to look at the car. When they preformed the service, they were knowledgeable, fair and wonderful to work with. I have been a repeat customer since and couldnt be happier with their service.
Undoubtedly the best repair shop in town. I highly recommend Triangle Import services to anyone. They did an excellent job on my clutch. They are very professional and honest. Thank you Matt and your team.
Excellent service once again on my S4. Matt and the team are always excellent both during and after repairs.
Matt and his team did a fantastic job with a big project on my modified S5. They fit me in quickly, quoted a fair price. Communicated a few minor delays due to challenges with my car and delivered a great final product. Couldn’t be happier.
I’ve had the smallest of questions for the team, up to a complete tear down and build performed in the shop. Each was met with enthusiasm and honesty. Matt and the team at Triangle Imports fly high above the rest.
Last Monday, I was coming home from a beach trip with my two dogs and my M5 literally broke down on the side of the highway. I was freaking out and I remembered this location was strongly recommended - so I called them up and they were able to get my vehicle towed safely. Once we reached the facility, I was pretty worked up but the staff was extremely receptive to my needs and walked me through every step of the process. Great staff and great service.
As a young woman I have found companie try to take advantage of me. I was really impressed to how Matt (owner) listened to everything I wanted with my S6 performance build. I knew most of what I wanted from Integrated Engineering and he steered me in the right direction after LISTENING to what I had to say with everything else. The build went amazing and I got exactly what I wanted, for the price we discussed! I couldn’t be happier with my experience and I strongly recommend you check out Triangle Imports Service for your automotive needs.Thanks for the amazing work!
My wife and I have been using Triangle Imports for years. Excellent work, great communication and price point is substantially better than the dealership!
This place is the only place I trust with my vehicle....Matt makes you feel like you are the most important customer he has. Always taking the time to explain and look at all options. He knows imports better than anyone in the business. I found this place through triangle audi club toys for tots drive not knowing it was soon becoming my go to shop for my car. I have several audi and one particular one that is very specialized and kinda rare.. I wouldnt trust it to anyone else. It means alot to me and Matt and his team make me feel like its important to them as well. I know Im one in a hundreds of customers but feel valued as ONE. Glad I found them they definitely have my business
Triangle Imports Service Department is second to none. They are extremely professional and informative all throughout the repair process. I have used this service for a number of years and have always received outstanding customer service and professionalism. Excellent job!! Highly recommended!
Awesome, friendly, customer service
Incredible service every single time! Always on time and always looking out for their customers no matter what the circumstances are. Never had a bad experience here and I don’t ever expect to have one! That’s how great this place is!! If you’re looking for a car repair shop this is the place
My 991 had reached the end of its normal maintenance at Porsche Southpoint and I was looking for an alternative. I called several facilities and felt immediately comfortable speaking with Matt (owner). Just his immediate understanding of my vehicle, as new as it is was extremely comforting. My vehicle did not need repairs, just fluid changes and services and he discussed with me the products being used and the fluid approvals. To be honest I did not know there was so much knowledge outside of the dealership but I’m glad I found them! And I think you will be too!Highly recommend
I cannot say enough great things about this shop!!!They are kind, patient, thorough, and wonderful people.I have a MK7 Golf R that has a decent amount love miles on her. I was concerned that with all the extra love she had gotten, she may not be up to what I had in mind for her. The guys at Triangle Import Service took the time to give my car a good and thorough look, inside and out, to verify she was good to go. They humored all my nonsense and ridiculous questions. They got all the work done in reasonable time, and were competitive in pricing compared to other local shops who do equivalent work.They are my go-to shop for now on!Thank you guys so much!
Service was trash they held my car 4 months..took it some where else and they fixed it in 3 days..I wouldnt recommend matts sweet talking to a def person!!
Matt is a crook who will try to rip you off. Youd be better off taking your car to jiffy lube than here.
Great tune for my S6, thanks!
Tom is a crook....pompous...Dean is an OK guy.....Insurance fraud for Tom...whoops!..Good thing they caught that huh Tom.....The techs are great though...Scott Gray, if still there, is one of the best..had a stint there as a Porsche tech....turned me loose one day before my vacation was vetted....wow!...was told I was not fast enough...Been A Porsche tech for 37 years now...it is all good...
Had them install a set of lowering springs on my Volkswagen. Very knowledgeable, and the only place that would warranty the labor even though I purchased the springs online. Price was fair and they were up front about cost/turnaround time. I’m pretty sure they hand washed my car too before I picked it up. They’re my new go-to.
I used to recommend TI very highly but I can’t say that I do anymore. The way you’re treated as a customer by the staff and owner is fantastic, but the quality of work was disappointing. As a whole the work done ended in a functional automobile, but during disassembly/assembly they broke a number of fasteners and studs without replacing them and broke other attachment points that cannot be replaced. They also neglected to torque all fasteners to the proper specification causing me to have to re-torque multiple nuts and bolts less than 5000 miles after the repair.
I recently brought my BMW 335i in for some major performance upgrades and repairs (Pure Stage 2 turbos, Spec Stage 3+ clutch, oil change, coolant flush, flex disk, and a few other things) and was blown away by the high level of customer service I received. Triangle Imports came highly recommend and I can see why. Before I even brought in my car, Matt was already working hard to make sure I was at ease and comfortable. He secured excellent pricing on all of my performance upgrades by working directly with the manufacturers. When I dropped my car off, Matt again explained what was going to be done to my car and set expectations for any potential repairs that might be needed once they took a closer look. During the whole process I received pictures of the parts coming in and the old components that were being removed. Show me another place that does that. Not once during this whole process did I feel forced to authorize any unnecessary (up-selling) repairs. Matt answered all of my questions within minutes of me reaching out and was happy to explain things in a way I could understand. You can really tell everyone at Triangle Imports loves what they do and have your best interests in mind. They work to build your trust and do not disappoint. If you can tell I am thoroughly impressed and will be (and have been) recommending them to anyone that needs automotive repairs and/or upgrades.
Ive had nothing but good experiences here (maintenance and performance jobs). Matt and his team are knowledgeable and a pleasure to deal with. I trust my car with Triangle every time. Absolutely recommend
After moving from Richmond it was difficult to find a reliable facility for my 335Xi Bmw. After several months dealing with intermittent high pitched engine noise Triangle Imports found signs of failing engine bearings in my motor. After a long discussion with the Owner Matt we found rebuilding was the best and most effective option both from an engineering and financial perspective. The professionalism was second to none and I couldn’t be happier with the results!THANK YOU!
I had an outstanding experience with everyone at Triangle Imports Service.They came highly recommended for my performance work on my 2017 S3 and they did an awesome job with my turbo upgrade, cold air intake replacement and software upgrades and the fact that they are a dealer and installer of Integrated Engineering is a HUGE BONUS!!!.THANKS GUYS
My 2010 Passat spent a good while with Triangle Imports after my evaporator failed for my AC system. Its not easy to leave your primary vehicle for multiple days but with the loaner car, and the consistent updates they made it a pleasure. A/C runs strong and cold!Thanks Guys!
Wanted to thank Matt and everyone at Triangle Imports Services. Over the past week they have worked on both my nsx and m5. I was looking to enhance the power and sound without going completely overboard and Matt helped me accomplish that. Matt has great relationships with all of the best aftermarket companies. We installed Science of speed downpipes and Keller performance downpipes. The process went flawlessly and the end result is better then some dealerships would do. All the work was also, at a reasonable price. Thank you to everyone at Triangle Imports Services from the receptionist to the guys in the back who did the install. You all made the experience awesome. Will be back no hesitation!!
I brought my 2012 S4 in for service and dealt with Matthew. It was a great experience and they got my car back in shape and for less than what I expected. Ill definitely be going back when its time for some upgrades.
My BMW M2 really enjoyed its visit to Triangle Imports. Down pipe and Charge pipes installed from VRSF!Straight forward, and will be back!
Recently we had transmission problems with our Audi A4 Quattro, and after getting us in very quickly, they diagnosed and repaired the problem, and replaced the rear brakes all n the same day so my daughter was able to get back to college and work that evening.The price was reasonable to boot.Nice people and quality service! Its hard to find a place like TI, but were sure glad we did!
I have a Volkswagen and Triangle Imports fixed all repairs and had me back on the road within a day and a half. They are MUCH quicker than the dealership and MUCH cheaper. They handled all dealings with my warranty company and even got me a lowered co-pay. Very pleased with the company. Also, this is the first shop I have ever been to that actually washed my car after repairing it! My car is in the shop, on average, once every two months and I have always taken my VW to the dealership. However, this will be my new “go to” shop from now on.
Hands down overly impressed with Matt’s professionalism. He all but saved my son’s car-BMW 335 from the salvage yard. He’s also worked on our BMW convertible. Just can rave enough about how thorough and comprehensive Matt is with our cars. Go see him FIRST and do yourself a big favor. It’s a gift to us all that drive premium cars that he’s in the Raleigh area. I’m not impressed too much in life so i had to give Matt his due here with this review. He highly deserves the accolades.
I have BMW 535i that had a Major engine failure. We took our car to other places to have it repaired and was told cannot be fixed. We took it to Triangle Imports and they accessed the problem and made some very important recommendations. We decided to take there suggestion of rebuilding the engine we had and they gave us a VERY REASONABLE QUOTE. They treated us like we were there only customers at the time, my wife liked the answers she was given. They did the complete overhaul in a SUPER timely manner and the car runs better than it has in a long while. All of this and they give you a 24 month or 24,000 mile warranty on the repairs. IF YOU HAVE ANY IMPORT VEHICLES THAT NEED TO BE LOOKED AT,TRIANGLE Imports IS THE go to place TO TAKE YOUR special vehicles.
Triangle Imports has one of the cleanest shop floors I have ever seen for an auto shop. They are always friendly and provide excellent service.
AVOID - READ THIS FULLY TO KNOW WHAT YOURE GETTING INTOMy brothers car needed the clutch release/throw-out bearing replaced. After being in the Triangle Imports Service for a few days, him and I assumed that the worn bearing and clutch parts had already been removed. We went to ask to see them to check wear as he had requested that before work began. We were not shown the parts, so my brother strongly asserted that he wants the parts, or pictures and the parts once finished.Brother and I are sons of a mechanic and do all the work we can on our own cars. However, we do not have the time or equipment to drop a transmission from a lowered car in our driveway. We had correctly diagnosed the problem as a bad throw-out bearing. We had known this long before having it towed to this shop.After a few days, we decided to drive to the shop to check up on progress and to see or ask questions about the required replacement parts. I’ve visited shops all across North Carolina as a child, teenager, and adult. Never once have I had an employee aggressively state that I couldn’t see what was wrong with my car. The primary reason was to ask about why the OEM clutch release fork was being replaced and why it cost over $100 in parts. We had already established the fork in the car was an OEM part, and that the clutch slave cylinder was extending the fork far enough to disengage the clutch.Asking this simple of a question, we were met with immediate hostility by the tech at the front. After trying to clarify a point my brother was making, I was interrupted, belittled, and told not to speak while the “tech” doubled down this wrong part assertion to my brother.However, the service tech refused to accept reality and lied claiming the OEM part caused premature bearing failure. Tech aggressively insisted many times that the Subaru clutch release fork for a 2006 Subaru 5MT was the correct part for brother’s 2007 STi 6MT. A 30 second internet search could have revealed that the parts are NOT INTERCHANGEABLE.A minimal amount of research. He could have realized, fixed his mistake and apologized for acting like a toddler by making a google search. Instead, he refused to admit that the $46 part he was charging $107 for was the incorrect part. He stated again that the OEM fork caused premature bearing failure and that WE were wrong. Even after showing him a direct side by side comparison.It was hilarious to see this man try and force me into an argument simply because he couldn’t admit he was wrong before having a tantrum.Great first impression. Snowflake with no mask, anger issues, who can’t admit he’s wrong. Threatening to abandon customer cars, interrupting me when I show him how he’s wrong, very respectable individual. I’m sure many like minded people working at Triangle Imports Service. Sales guy up top ain’t too bad though.
They don’t make a lot of facilities like this anymore. My 2014 GTI suffered crankshaft bearing failure and the VW dealership told me that an engine replacement was my only option. I spoke with Matt and scott at Triangle imports and they assured me that rebuilding the engine was an option and it would be far less than the cost of an engine replacement. One week later I my vehicle was returned, at the price we discussed and the engine has never performed better!Thank you triangle imports! Highly recommend!
My husband and I have lived in multiple cities, dealt with multiple high end car dealerships and independent businesses, and drive a foreign car that was expensive. Unfortunately, the car has had many sporadic issues based on manufacturing defects, and multiple recalls. This has caused us a great deal of financial investment, lost time and MANY headaches.My husband and I were lucky enough to be referred to Triangle Imports in 2014 upon our move to the Raleigh regional area. From our initial Visit, to all additional follow-up conversations, and interactions- I can honestly say that this is THE BEST auto business weve ever dealt with. While, to date, the majority of our business has been with the repair side of the business, we plan to work with the sales department in the near future to make a purchas.Over the last 3+ years, since my husband and I moved to the Raleigh regional area, we have been consistent customers of Triangle Auto Imports and have recommended them to countless colleagues, friends, family members and neighbors, all of which have been impressed by their service.With that, I feel compelled to expand the range of people I have provided feedback to, and/or referred by providing the following comments based on our personal experience(s), specifically with Matt, and certainly with the team he manages at Triangle as well.If you are seeking a highly experienced, reliable, honest, friendly and dependable team, who makes it their primary goal to accommodate your schedule, and not just fix your car in a short term manner, but who works hard to the underlying issues, often times complicated that have impacted the overall performance and reliability of your car- this is what you can CONSISTENTLY expect from Triangle.All of this is offered through transparent and ongoing communication, while offering alternate solutions, so that you have the ability to make choices (whenever possible) and dont feel locked into a situation that may not be feasible for your family income. With that being said, we always find that the price point fair and reasonable.Matt, and the team at Triangle Imports are without a shadow of a doubt the best weve worked with, and this is a rare find for the level of service they provide.
Trust goes a long way with me. I need to be assured that my family is going to be safe in their daily vehicles. One less worry I have as a father of 4. I trust Matt and his staff. Well I came to him a while back with my b8 Audi. Engine was burning oil. A quart every 350-400 miles. Had to get it fixed. With no hesitation, I visited my friend Matt. I wanted my vehicle to be able to go on forever without worry of oil consumption, timing chains, cooling, breathing, anything outside of basic routine maintenance. We put our heads together and agreed that only one company could provide a firm foundation for the project about to unfold. He got on the phone an called up a friend at Integrated Engineering. I had mentioned that if was able to, I’d love to use their internals, because they’re known to be the best. Well, solution was a ton of stuff. Lol. It’s not gonna leak or break. I was stressed. I don’t know how and I don’t care, but everything seamlessly fell into place exactly as I was told it would. I was given a date and time to come pick a complete turn-key project.They got it done. They are savages in the shop
Huge shout out to @triangle_imports . What a job they did with my car! There were a couple of curve balls thrown at them, the biggest being a siezed and eventually broken glow plug. From start to finish Matt and the team were informative, responsive, wonderful to work with. ECU mapping was handled with ease, even had 3 terminals replaced for corrosion just because they want everything to be correct. @triangle_imports is THE place to take your luxury car in North Carolina
It is with warm regards and great appreciation that I would like to give my highest endorsement to Matt and his staff for my recent visit. I have a new VW GTI and wanted to discuss some performance upgrades that he would recommend. He listened and was incredibly helpful in meeting my goals and was up front about everything; pleasant and uncommon. From the basics to engine makeovers in European Brands i was very impressed. I will bring my car and my wifes to him exclusively without fail. My install was flawless and his staff is a delight. I did not feel mislead in any way and will tell everyone of my great experience here.Fondly,RC
These guys are amazing! I took my 2011 335i in for some major maintenance and was very pleased in how great the customer service was and how great the quality of work was. I would highly recommend anyone to take their car here, they are true professionals and will always be true to their word!
I had a great experience with my Speed 6. Clutch failed. Job was priced right, staff was courteous and the job was done the right way. Overall highly recommend and I thank Chris for the referral!!
These guys are amazing. The service goes over your expectations. Matt is hands down the best! Don’t be a fool, don’t think twice. If you ever need to be fixed up come here! They’ll truly take care of you.
I had a major issue with my Toyota Tacoma and Matt and the team at Triangle Imports were able to get my truck back on the road and running in no time! Not only did I receive a solid repair from a team that knew what they were doing, I also received great suggestions on performance improvements. I mentioned certain driving conditions that I place the vehicle in regularly, and Matt was able to make the upgrades which have made the truck drive extremely smooth and handle better than it has since Ive owned it. They really listened to my concerns and showed that understood my frustration. I have been extremely pleased with my experience with Triangle Imports. I will be taking my truck into this repair shop for all my future service and repairs.
Great customer service and friendly staff. High quality service at great speed. No problem with car done work was completed. highly recommend this place for any import cars.
Super friendly staff, very helpful and easy to work with. Work came out great and price was fair. I highly recommend them to anyone that is looking for a good, trustworthy job!
These guys do a great job with their service. The owner is straight up with you, and the price is fair. Ive taken my S4 to them several times, each time worked out wonderfully. Highly recommend them for your auto needs, especially for the Euro guys.
Great folks to work with. They are very knowledgeable and fairly priced.
This is the only collection of staff in the Triangle I would trust to take care of my vehicle. Not only do they work on high performance European cars, they know my Toyota Land Cruiser inside and out and anticipate problems long before they become issues. Their prices are consistently 10%-20% lower than a dealership and I always feel like a valuable customer.
I had tried so many other places in the area and always left let down UNTIL I took my SUV to Triangle Imports. Honest, transparent and great people. I’m a client for life!They have all of my trust!The owner is a friend of mine and told me that someone left a review that isn’t even a customer. That’s awful.Try this place and you’ll be a client for life like me!
Wonderful service here. Has helped me on my exotic vehicles so much, I want to thank the owner Matt along with his amazing team. 5 stars from me! - GS
These guys are fantastic! Excellent customer service. They follow up with you even after work is performed to make sure youre still happy. I was informed every step along the way while they had my 135i in their shop. And was given solid recommendations for future upgrades for the car. They were able to squeeze me in and somehow knocked out a whole list of things I needed done, brakes, lpfp sensor, suspension replacement and alignment. I dont normally do reviews as I could really care less but these guys were truly fantastic. I intend to bring all my cars here for future work. Plus they are extremely competitively priced!
Matt and his crew always come through when needed. Nice to know I can always count on TI.
Truly amazing service. Don’t have to worry about my car being away from me when it’s at Triangle Imports. Clean & Qualty work! A+ recommended to anyone!
Round 2. Ended up going Upgraded Turbos for my 2009 335 E92. Matt and I had Discussed this previously when he did my Spec Stage 3+ Clutch install in February. Once again he delivered with the best pricing on parts as he worked directly with the manufacturer and best pricing on labor. Dropped my car off and we spent prob a good 45 minutes discussing everything that was going to be done plus supporting future fuel mods to hit my higher horsepower goals. Whole time he had my car he sent pictures of new turbos, old turbos removed etc. no other shop has ever done this for me. The way he can make you feel comfortable about the work being done and your car being in a safe place is what keeps me coming back and referring my friends to Triangle Imports. Picked up my car and it was spotless! He had kept my car in the garage during the big snowstorm we just had! No other shop cares enough to do this! My bill was exactly what we discussed and not once did he try to add on items or sell me something I didnt Need. He recommended things that he noticed while my car was apart and recommended items that might be problem areas in the future. Once again I HIGHLY recommenced Triangle Imports to anyone in the triangle area that needs work done on their BMW. #repeatcustomer
The team at Triangle Imports is amazing! Would trust them with my vehicle again. Would highly recommend to others.
Matt and the team at Triangle Imports did an outstanding job on my 2013 M3 after dealing with a major cooling system failure. Primary water pump and intercooler failure!!! They helped me set up a tow, and kept in touch with me every step of the way. Top Notch all around.Thank You!RW
THANK YOU SO MUCH! Quality & Fast Service! Thankful to have this repair shop close-by!
Have used Triangle Imports for over 10 years. They go above and beyond for their customers. Tremendous service department. Highly recommend.
Recently did some exhaust work on my 2017 Acura NSX and I will definitely be coming back. Service was top notch and turnaround time was quick. Highly recommended!
Ive got a 2008 BMW 535i and Triangle Imports got me back on the road in no time! They replaced the brake pads, rotors, and repaired the oil leaks and now my pride & joy is running like new again! The whole experience was seamless from start to finish. Matt and the Triangle Imports team listened to my concerns and worked with me to construct a plan to get all of my concerns resolved as quickly and affordably as possible. Not only did I get great service but they saved me money over what it wouldve cost had I gone to a dealership! Thank you, Triangle Imports! I will be returning for all of my future BMW service needs for years to come!
Best shop in town! these folks here are euro car specialist - I wouldnt take my euro car anywhere else! thank you for servicing my CLS with quality parts!!!! thank you again!
I have all of my general maintenance and major repair work done on my Audi S5 here at Ttiangle Imports. Matt is a true professional, giving accurate timelines for completion and ensuring the work is completed to my satisfaction. I refer all of my clientele to Triangle Imports for there luxury vehicle needs. Exceptional service at a fraction of the cost of the dealership expenses.
You cannot trust these people!! I took my BMW there to get my check engine light fix and they fixed it for a day and then it came right back on, on top of that first they said that it was going to cost me around the 600, but when they had called me to let me know my car was ready the said that the total amount was almost 900 dollars..so i was ok with it as long as my car was running good but it never did and also i know for a fact that these people always tries to add up more things to your bill even if you dont need it, like they did to me, or they just said that they replace something but they actually didnt. I really dont know why these people cannot be honest with you, Im never going back there again....
Great service. Very helpful and quick. Cares about the quality of their work
Triangle imports one of the best shops In the are when it comes to German cars. Highly recommend this place really great service
Matt is the best and Triangle Import are better than any dealership period!!
I had my timing chains replaced on my CCTA VW Passat and I couldnt be happier. I was kept informed every step of the way, was given some excellent recommendations on other components to replace while the work was being done and I was given a loaner car. All in all it was a Homerun and I can finally stop taking my car to the dealership!!!!!
S/O to Matt for the hard work and time he puts in to keep his customers satisfied! Passing the word along to all of my friends and family, so they can get their moneys worth!
Got my car back just in time for the Rally and everything went smooth! Thanks a bunch!
Where do I even begin! Lets start off by saying that this was by far the best experience I have ever had with an Independent European Garage! Matt the owner deserves an award for the exceptional customer service he provided. After Matt and I went through several weeks of discussion and preparation for the Spec Stage 3+ Clutch kit and Spec Single Mass Flywheel install I dropped my 2009 BMW 335I off at Triangle Imports Tuesday morning 2/6/2018. Matt was awaiting my arrival and presented me with with all the parts he had ordered for me and did a thorough explanation of how everything works together and what his plan was for the install. Throughout the day I was getting Text message updates and photos sent to my phone keeping me in the loop on how everything was coming along with my car. This making me feel at ease that my car was in great hands. Having this extra benefit of communication during the install made me extremely comfortable with Matt and his team. Once the car was done Matt let me know it was ready for Pickup which ended up being a 1 day turnaround as promised. Picked up the car this morning 2/8/2018 as I had to make arrangements to be dropped off at the shop. Again, Matt greets me and explains how smoothly the install went. Then he took me in the garage and gave me a tour showing me around the shop so I could see the conditions of the garage. Very clean, professional work space. Took me back up front went over the cost of everything that went into the install. Matt beat everyone in the Raleigh area on price for parts and labor. He didnt try to charge me for unnecessary repairs and my bill was exactly what we discussed and agreed on months before. Before I walked out he explained what to expect in differences in the feel and drive of my car with the new clutch as I was going from a stock to high performance clutch. Left the dealership, car drove great and exactly as Matt described. From a person that has had several German vehicles and have taken them to shops all around the RDU area I must say that Triangle Imports takes the #1 place for best customer experience. I most certainly will be recommending them to my other BMW friends and will be a repeat customer! Thanks to Matt and his Team!!
I was recently at Triangle Imports because my car had been making a squealing noise as though a belt needed replaced. When I walked in the service people told me that they were going to run diagnostics in order to find the issue. I explained that I think they will be able to visualize the problem because you can easily hear where the noise is coming from. They said okay, and proceeded to take my keys. About 15 min later the service guy came back and said my car was not drivable, my compressor needed to be completely replaced, as well as belts and various other items. I explained to the service man that I just drove to PA, and back to NC and your saying my car is not drivable? He could not explain how I was able to drive my car, and proceeded to quote me $1,200 to fix my car. I was very shocked at the price and told him I needed to think about it. He then came back in the waiting room and said he could do the job for $960. (Why all of a sudden the price decrease?? ) I told him that I wouldnt be able to do any of the work until Tuesday of next week. I went up front to schedule an appointment, and he told me that todays visit going to cost me $115. I said for what? I didnt ask you to run diagnostics, and I was NOT TOLD that it was going to cost me $115 to put my car up on a rack for 10 min...Its not like I wasnt agreeing to get the work done. He became agitated with me for questioning. (There was another client in the waiting room I was speaking with that told me he had been there since 9am going on 3pm for his car, and also being charged upwards of $1,500.) I jokingly made a comment to the other client who already was complaining to me, and the service person became even more agitated and angry. He left behind the front desk counter and said lets go your car is up he didnt even thank me for the money I gave them to do nothing at all. I have had my car serviced there multiple times and never had issues like this, but I never dealt with the service person that was there today. I didnt trust him the second he told me that They needed to run diagnostics before even looking at the car. I dont write reviews..this is the first Ive ever written in my life, but I was very distraught from this experience. Another client that was just browsing cars must have heard the conversation because they actually stopped me on the way out and gave me a card to another mechanic. They said that their mechanic will see that my car is serviced properly. I dont know enough about cars to say that they were trying to rip me off, but my instincts were telling me to get out of there and Im glad I did. I did not want to write badly about this business..I know how difficult running a business can be, but this was beyond unacceptable..I mean.. you know its bad when a complete stranger tries to help you bc they dont like what they are seeing.
Supreme ServicePros:Immidiate responseImmidiate service100% technical advice scoreConsiderateProject SupportMeets all expectationsCons:N/A
They do solid work and always on point! Appreciate their professionalism and service! 👍🏿
Serviced my Mercedes C300 and couldnt be any happier! Will definitely be back each time!
Terrible... They charged my card for the full amount of services due after I paid over 2/3 of the cost in cash and are now telling me that they have no records of my cash. Would not recommend to anyone.
Triangle Imports is the only place I take my Mini for service.
Poor customer service, disrespectful to clients and employees
The service department doesnt know what customer service is, feels like their intentions are that you never come back
Fast quality service price Matt is the man and thanks to ginter for the reference 👍👍👍
Friend on lot.
Excellent