Nick was awesome, though the store didn’t have the cable I needed he was very friendly and pointed me in the right direction.

We had such an awesome experience and so much fun with Oscar and Nick!! They made sure we left with everything we needed and gave us options!! Great service and great energy!!! They were really knowledgeable about all products and services and figured out a way to make sure my family and I walked out happy!! I would recommend this store and recommend Oscar and nick to friends and family

I cant gush enough over Oscars above and beyond service! Not only was he super kind and patient (and NOT pushy) during the initial purchase transaction, but I was having complicated phone/cloud issues causing my contacts to be lost. I was heartbroken because I have a TON of business contacts in my phone. Oscar actually called me after-the-fact to let me know he might have figured out a way to get them back for me....AND HE DID!!!! Wow....when does THAT ever happen in the customer service world these days? Thank you Oscar and the Ramona Verizon store!!!

Maria was so incredibly helpful in upgrading me to a new phone! She helped save me money, she was so fast and efficient! 5 stars! Great friendly service!

I just came back from Ramona Verizon -- what an AWESOME!!!! team Nick and Maria. They were patient and kind and had me smiling when I left. I would 100% return to them for any of my future phone needs.

Oscar is 1 in 500 employees. He exemplifies customer service in all he does. Oscar let me know about a promotional program that I was not aware of. I was pleased with this. As I needed a new phone anyway. When all said and done, I left so darn happy. I received a new phone Samsung 21!. He made my day.DEEANN HUSS

My experience was great. Bought a new Samsung. Oscar helped me. He offered to set it up and was very patient w my questions. Much appreciated!

Helped me change my number quickly and efficiently. Theyre great.

I upgraded my phone over 30 hours ago. They did not activate it correctly and so I have not able to do anything but make emergency calls for over 30 hours. They said they would fix it in 4-24 hours and have not. I am not sure if or when the phone will be correctly activated. I would definitely not recommend going to this store.I had already emailed you right after writing this review.

Amazing service, great people, so glad to have them in my town 😀

Pull up and through the window is a man spinning circles in a chair....there is not 1 customer in the store. 3 associates standing around. This is where we bought the phone and they put on a screen protector that day but now they dont have one. I got my phone here and had to order it because they didnt have the color.Why do we even stop here!!?Childish customer service and never have what we need. Just keep going to poway!

Wow! My best phone/new plan buying experience to date. Elliot is so knowledgeable! He gives you all the information you need, to make the best choice for yourself. I felt no pressure, & no regrets, after my purchase of the Unlimited plan & a new Samsung A71. Im not sure I would have done this, if it werent for Elliot being my salesperson & being so thoughtful in his assistance! I feel happy knowing if I ever need to ask a quick technical question about my phone, I can stop in & have someone I trust like Elliot, advise me. Thank you Elliot!!

The Ramona team are always so knowledgeable and helpful!

First off, service and friendliness here is above average, and most people would give 5 stars for that. I think that leaves no room to recognize excellence and going above and beyond, so I only give 5 stars if all interactions are exceptional, or theyve really done something special, and I can find nothing to improve.That said, I recommend this place fairly highly. Speed, friendliness, knowledge, willingness to spend a little extra time to do something non standard to get you what you want/need is better than any Verizon run store that Im familiar with. My recent experience there that brought up a notification requesting a review was impeccable, and would rate a full 5 stars.The only reasons I have for not giving 5 stars is as follows.1: lack of product selection. I know this is a small store, in a smaller market, and it may not be financially reasonable to have all the different phones and tablets on display, but if you are shopping for a new device, and you want to go hands on with the product before deciding on a device, its a reason to go down the hill to a larger store. Erring on the side of larger selection, instead of just the minimum of the most popular/profitable products would make it more likely for me to do business here exclusively.2: Knowledge, willingness to help, and friendliness hasnt always been above average. Sometimes, as with this most recent interaction, its pretty much perfect. Not only doing the service requested well, quickly, and in a friendly pleasant manner, but also giving unsolicited suggestions as to how to proceed forward. Other times its been a fully reasonable experience, no real fails, but nothing exceptional. A couple of times Ive gotten inaccurate or incomplete information, and minimal to grudging effort on getting a question answered/problem solved, with no effort to provide helpful insight or expertise. Never rudeness, nor ever totally unacceptable service, but twice that I remember, substandard service (in maybe a dozen interactions over the last 3 years).3: Earlier this year, about June or July (not this most recent interaction), some staff either had no mask, had it under their chin, or covering only the mouth, not the nose. One of those times the store was crowded, and especially if a staff member had been contagious, many people could have been infected. I shouldnt have, as I am somewhat high risk, but I did stay a short time to get a quick question answered. I should have turned around, walked out, and really, should have called corporate. If wed all been better at protocols, thered be fewer dead, fewer disabled, lower medical costs, and wed have fewer restrictions now. I have friends in Australia that are now restriction free because they did what was needed when it was needed.

🤠👍Friendly helpful service

Switched from Sprint to Verizon and we are so happy with our new service. Store manager William was very helpful. I always call to ask questions and they are always there to help. I recommend them to anyone!

Maria was very helpful after I purchased a new phone. She helped me move all my contacts, apps, passwords, Bluetooth and WiFi settings from my old phone to the new phone. The people in this store are very professional, and pleasant, which sums up my whole experience. I feel the store definetly saved me time researching how to, then setting up my phone. Highly recommended.

Nick was extremely helpful and honest with us which goes a long way! I would highly recommend them.

Beware! This is a scammy place. I was sold the phone with a warranty plan, I was told if I purchased a specific phone to include specific accessories, I would be covered in the event that the phone was damaged in anyway. My screen cracked, even with the screen protector that I purchased, and when I returned to make use of the warranty, the sales person was no longer working at this location and the manager was less than helpful. Now I’m stuck with a phone that I wouldn’t have otherwise purchased, with a cracked screen, and accessories that were supposed to protect the phone. The worst service.

Maria is the best. Made the setup super easy and did a beautiful job!

Good service and gave us great deals. However, we are in the middle of a global pandemic and the least they could do is wear masks and enforce that rule for other customers. They did neither and it is incredibly disappointing.

Cant beat the customer service. Nick is awesome!

Ramona Verizon has been a great place to do business. I have never had a bad experience with any of the sales staff. I told this to Nick (one of managers), he stated that they interview carefully to ensure that is the case.Verizon is a good company, for example because I am a veteran I get 20% off my bill. It is the little things like that plus the constant good service that keep my patronage.Thanks and keep up the good work.

Fantastic Service today with William Cody. Explained everything very well, phone switched easily. Go Wireless is awesome.

Great customer service, quick attention, will definitely go back for any needs.....

I wouldnt give this kind of store such a high review if not for the helpful sweet young woman that helped me with my problem. My phone malfunctioned. The young woman was knowledgeable and when she wasnt sure about an aspect, she promptly asked. I appreciate that. It much better to be honest rather than having smoke blown up one who... ha.

Haven’t been at a Verizon store in the longest hate the wait and the over selling. Needed a new phone though. Met with Miguel who was just awesome, very helpful. Made sure all my questions answered. Truly great customer service, 5 stars for him. He was attentive, patient and overall very professional. Keep up the great work.

These guys are great! Every time I have a problem they are more than willing to help and always handle my issue.

Greeted as soon as I walked in. As soon as someone was available I was helped. They were professional and courteous.

Very helpful and fast service. Thanks William

Great store. Helped me figure out an issue I had been stressing over all morning, to the point where I had headaches. They solved the problem in less than five minutes and were absolutely amazing.

Had a great experience with Jennifer Gutierrez. She was very honest and helpful and patient. Weve been with Verizon for decades. We are grateful for their consistent and reliable service! Thanks, Jennifer!

Last night I arrived to your store at 7.45 PM and I asked Damion, if it is possible to get a phone since I lost mine knowing that you close at 8, well this young fellow no only help me for about an hour he also did and extra mile to make sure that I get the phone working correctly and I understand how to use it. Customer service is not easy to find in these days, I am in sales for long long time and something like this is very remarkable.Kudos for you, and I am sure that your Management knows what kind of employee they have. Make more customers happy like me doing your job and you will see your success in your job and in your life.Thank you Damion

The manager did a excellent job. I was able to get a new phome with everything that I needed. He took the time to go over my whole account and saved me money by canceling extra lines I didnt need. Love this store.

Super helpful. Fast results. Easy to work with.

With the power outage from the Ramona winds I needed to charge my phone. Nick and Cody, at the Verizon Store, where great! Both were very friendly and helpful. Had a great social experience with others charging their phones. Will be back to get a power pac when they become available

The customer service here is excellent, these guys know what theyre talking about and are well informed of their products.Ive bought two phones from here and feel really good about my purchases. Reccomended!

Cody was,excellent

Great service William Cody fisher and his team are the best!

At first I was upset with my acct, there was a mix up. However Miguel held it down and did everything in his power to help me out. Really appreciate the excellent customer service!

Went in to get a new phone since mine had broken. Didnt have to wait too long, and was greeted immediately. The transfer took a couple hours, but at the same time all my questions were answered, since I know very little about cell phones. Nick helped me through the whole process. Thanks again! Best service and customer service in town!

I had a billing issue with Verizon and I could not get it handled on the phone. I went to the Local Verizon store in Ramona and spoke with Jennifer and Nick. Both were absolutely awesome and called the customer care center. They were able to take care of the billing mistake and get my Paymant refunded for the over charge. It was the best outcome for a bad situation. Thank you for your help.

Great store. I was amazed with the services they could offer in our little town. The representative Nick was able to help me with everything I asked and more! They even set up Dish at my house which is saving 60 dollars compared to DirecTV!

I had such a great experience adding a line to my account and also upgrading the phone of a person joining my account. The professional expertise of the rep who helped me is outstanding. Go to the GoWireless Version store in Ramona and ask for Caleb Riley. He has the combination of a positive attitude and a caring outlook and really goes the extra mile. It is people like him who make things work out well. He deserves to be noticed for such excellent customer service!

Cody is a 5 STAR rep of Verizon.! Patient, clear, a good resource as being able to explain what programs are available for me While I am in Australia.I was out of the store in record time with exactly what I wanted.That’s what I call superior customer service! Thank you very much.

Staff here is always super helpful and friendly. Theyve always taken care of me and my wireless carrier needs. Even when they messed up ONE time, they made it right instantly. Definitely stop in to see them, they will definitely take care of you!

Miguel was excellent. Went above above and beyond to help transfer data from old phone to new. Raring 10++++

Went in today and it was so much fun. Tyoka was amazing! I recommend everyone being taking care of by her. If I could give her 10 mil stars I would.

Anna was awesome. She is knowledgeable friendly and has a lot of patience

I spent 40 minutes this morning on the phone with Verizon and their technical support… got nowhere. Decided just to run up town to my local Verizon store they were wonderful and fixed my phone in less than 2 minutes!

I am definitely not technically savy. These guys are great. Nick is always happy and helpful!

Staff was kind and informative. They helped set up three tablets for my kids. Store was very clean and comfortable .

My fiancé and I went in for new phones and it was hands down the easiest experience weve ever had. Zack helped us out and was very knowledgeable and professional making sure we were taken care of. Thanks for the excellent customer service! I highly recommend seeing Zack for any phone needs!

Ill give them two stars because they were polite. However, I came into switch out my sim card with my note 4 while I wait for my note 10 to arrive (yup... I destroyed my screen two weeks before the new phone came) they informed me the note 4 is no longer supported on the network and proceeded to sell me on a phone I already ordered. It wouldnt have been so bad if that were true. My husband goes into a verizon store two days later and has no problem and has my phone working in less that 10 minutes. I understand if you have limited capabilities because youre an authorized retailer, but lying to try and upsell me is just a great way to get a poor review.

I’ve been to several other Verizon stores in San Diego area and I ‘ll say the customer service at this one was the best.

Miguel was FABULOUS!!! We have ALWAYS had a good experience here in Ramona. All the staff is very knowledgeable and helpful!! Nick is also AWESOME!

A quick shout out to Edgar and Bill at Go Wireless in Alpine. Encountered a problem with my phone and these guys would not give up. Even Verizon tech support struggled but problem solved ! Go Alpine and Go Wireless!

Great store will only come here from now on!

Great customer care service from store manager. He was very caring about my data and tranfering of all my information. He even came out to my car to assist with hooking up my phone to my blue tooth

I had a wonderful experience wkth the technician at the Verizon store in Ramona. I was having many different problems and she took tried to fix all. We came to the conclusion that i purchased a new phone which held much more data, and assured me that I would not loose photos of my deceased daughter. She understood my situation and put my heart at ease. Thank you,thank you for having an asset to your staff. Cant thank her and your company for a job welldone! Susan Darnell

They took care of me really well. Verizon is EXPENSIVE. But I think the dollars you pay may be reflected in the high quality of the staff. So you pay more and you talk to people who understand some things about their services and networks. Cricket too, and T-Mobile is not to far behind. Nobody sucks more than AT&T. (I know, Cricket is ATT. But Ramonas guy is outstanding.) I change carriers at least once a year, so I know both the locals and the online MVNOs.

Excellent service they always take the time to answer my questions and help with my bill 5 stars!!!

Friendly, helpful staff. Overall great experience!

I am jealous of the people who had a good outcome because we did not. We kept going back for four months trying to get our bill straightened out and I finally gave up and called Verizon. After two hours in the phone Verizon told me that they could not give me the deal I wss promised because I went to Go Wireless instead of Verizon. I am now paying $50 more than we agreed to every month!

Best customer service EVER. Cody was patient, understanding, efficient, and professional. Highly recommend.

I absolutely LOVE the quality customer service that is provided here!!! The store manager (wish I knew his name) - but he is always SO helpful and kind!!! Thanks, Verizon!!!

Nick with go Wireless was very helpful taking care of my needs today. Customer service was top notch. Thanks for the help.

C.J. Martinez the manager helped me. He was so patient with me and educated me about the New phone he sold me! In fact I bought 2 new phones and got in on the Black Friday special. I LOVE my new phone.He is a very good manager and we are so grateful to have his help.Barbara Roulier

Great service from my salesperson Miguel and Manager Cody. Highly recommended!

I had some things I needed for my iPhone, and wanted to check on something with my Verizon bill. C.J. and Calib helped me. They were the greatest! So pleasant and helpful. They made sure my billing was right on, then cleaned up my phone, put a new clear protector on it, new case, everything. This is my go to Verizon store from now on!

Nick died a great job taking care of what I needed and was able to answer all my questions.

Great service love how helpful whole staff is.

Nick was great,helped us with everything. Very patient with all of our questions.

Got a new Samsung S10e love it good prices

Dont be in a hurry when you go here. Good luck getting out in less than 30 minutes.

Went in last week to upgrade my phone to the galaxy s7, Nick Hooper(?) Was hilariously entertaining and helped me out so much. He totally made a day I was kind of dreading (simply for the fact that the process is usually boring and takes forever) into a day that was actually fun and exciting. I was already excited for a new phone but he gave so much more info on the new s7 that I didnt know and made me feel sure about my choice. If you go into go wireless in ramona make sure to ask for nick hooper, he knows his stuff and hes hilarious! Youll actually have a good time getting phone service, who knew?!

These are the greatest guys, so patientVery grateful that I switched to verizon and android.

Besides a couple people being sick and one person attending for 5 people multitasking great job

Couldnt get what I wanted. Called store and said they had the phone in stock. When I went there they didnt have the phone or couldnt order one either.

Went into go wireless yesterday and was having problems with my phone . The people there were awesome. Nick helped me and basically showed me that I had my settings set wrong. It was quick and fast. So happy I didnt have ti drive all the way down to the verizon store in clairemont!! Thank you go wireless

Not helpful. 3rd Verison store Ive been to and still no help. Still charging me extra charges that should not apply to me. No good options for my needs. Over priced. Hidden fees. Never able to fix a problem when I come in. It is fixed until my following bill shows that it is Not fixed and I am still getting extra fees.

This is the best GoWireless in San Diego. Best. Customer. Service.

Wish I caught the guys name helping us but he was super.

Great customer service. Sometimes a little busy, but i dont mind waiting for quality service!

Bought a phone for my wife and Nick gave us great customer service transferring her phone to new one, anyone that comes here should ask for Nick

After 14 years of having verizon wireless service, terrible customer service, multiple phone calls trying to find somebody that had some common sense, nothing and nobody! Ok, switched to Sprint(very happy). Now here comes the continued story, had verizon points, I switch my phone line 1 week ago on approximately 9/7/16, then today I get an email saying redeem your point/rewards. I try and log into my account and it tells me that I cant access my rewards? I call, talk with a gal who continues to put me on hold while I check on that. Then I get a guy and he tells me that if I reconnect in 45 days I can have my rewards back? ARE YOU FRIGGIN KIDDING ME!!! Hello VERIZON cold day in you know were before I ever even consider you as a service provider! If anybody has had the same experience and wants to take these guys on please get in touch with me.On another note verizon - hope you are listening, we also hold stock - SOLD!!!!

Nick helped me with all my questions with a ton of knowledge and understanding to my situation!

Super nice

Jennifer was very knowledgable, and professional and courteous.

Im just now leaving the Verizon in downtown Ramona and Ive had Verizon for at least 10 years. There isnt another Verizon store that helps me or my husband or my children as much as every single person at the Verizon store in Ramona. I am glad to here!!

Friendly and patient with those of us that are not too savy with these gagets.

These guys have fixed my phone more than once! Great customer service, all the time.

Great customer service. Nick and Ryan are my go to guys

Great service by the new manager and staff!

Quiet store and reasonably helpful staff.

Theyre very professional and courteous

Nick is patient & professional. Thank you!

Shady sales tactics from Nick. Felt like getting sold on a used car.

Very polite and helpful.

After waiting an hour and one half to talk to a tech, I was told the wrong instructions were given over the phone and after driving 40 miles one way, was told they were unable to help me.