Image One Impact is a pretty disappointing company. Abysmal service and they have little interest in standing behind their products.After being their customer for over 10 years (spending several thousand dollars) we were referred to Graphix Direct - one of their distributors - when we contacted them to purchase a large die and base for a $500 corner rounder we had purchased from them.Graphix Direct took over 3 months to get the product to us and the die that arrived was manufactured too short to cut all the way through the material. When we sent photos of thin aluminum that was only partially cut through Graphix Direct responded that the manufacturer (ImageOne Impact) said that the cutter was not made to cut corrugated plastic.We sent additional photos showing that the die was manufactured too short and also explained that the product it couldnt cut was aluminum, not coroplast. After several follow-up emails were ignored by the distributor we contacted ImageOne directly and provided their director of ops with the photos we had sent.Initially he was somewhat helpful and asked that we send our receipt. After sending the packing slip he asked that we send the die. A couple weeks after ImageOne Impact received they said they needed more time to diagnose it. A month later, and 1 1/2 years after we placed the order were still trying to get a die that is operable.

Great facilitiy, lots of stuff in stock. I will definitely be back