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Jiffy Lube
23041 Antonio Pkwy, Rancho Santa Margarita, CA 92688, United States
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Jiffy Lube

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St
Review №1

This Jiffy Lube is a good place to get your motor oil changed. They are fast and it does not cost too much. The people are always friendly and helpful. I have a Toyota Prius and I get my oil changed every 3000 miles. They have done 5 or 6 oil changes for me. I am happy with the quality of work that they do. Highly recommend

Me
Review №2

Showed up at 6:28pm tonight (Saturday) for a quick transmission exchange only, since I am going on a road trip next weekend.Their hours online & on the Jiffy Lube corporate site ALL show they are open until 7pm Mon-Sat.One bay door was open. We pulled up, parked & started to walk up to pay for the service we needed - there were no other customers at the time, and the service technician slammed the bay door closed as we exited our car. The front door was already locked.We arrived 32 minutes before their scheduled closing time, someone was there, and they closed the doors on us!!!Extremely unprofessional. We will NEVER return.

al
Review №3

All of the workers here are excellent. The guy that helped me is Arnold and he is very customer service friendly. I was in and out of there in 25 minutes and I got to relax in the comfy waiting area with my dog. This is probably the best oil 🛢 place Ive been to. The work they did was top notch..

ch
Review №4

Great work and super fast

Da
Review №5

Employees are always nice and efficient. I regularly go to RSM location for oil changes and it is always a good experience.

Je
Review №6

Very helpful and friendly crew. Quick service, with a clean area to wait in. They were nice enough to look up my check engine light code for me as well!

Ta
Review №7

I tried calling to pick inquire about something. They picked up and didn’t even say anything. I understand businesses can get busy but at least ask me to hold. I guess they really don’t care about making money.

Cr
Review №8

This was my first visit during our Covid 19 crisis. The guys here let me and my wife stay in the car. They were super careful about everything even patiently directed me to reset the oil warning light myself. It was a very easy and low stress oil change. They did a great job, I definitely would recommend stopping by.

Ro
Review №9

Worst service ever since I started driving in 1982 🙁👎

Ci
Review №10

Very good service, professional & friendly

Ge
Review №11

Excellent Customer Service and Customer Care. Had Prompt oil change and also Brakes looked at. Excellent service and they did what they said. Would not hesitate to take my care back to them again!!

Br
Review №12

Miguel and his team are very friendly, knowledgeable and helpful! This is my go-to place for oil change

Lu
Review №13

I brought 3 of our cars for oil change to our local RSM Jiffy Lube location and the service was superior. Nicole was helping me with all 3 cars.

Ke
Review №14

Excellent customer service, very well done

Je
Review №15

Quick and professional. I only had an inspection done. Everyone was helpful and the price was reasonable.

Jo
Review №16

Extremely customer friendly. Safe service as I stayed in my car for the entire time.

De
Review №17

Great customer service! And despite being short staffed, my wait time was not very long. 😊

jo
Review №18

The crew was very knowledgeable, and did a fantastic job on my car. Also, a good price.

Ja
Review №19

Service person took my car even though it was close to closing. He was so courteous and professional.

Wy
Review №20

Very helpful and understanding and caring

Sa
Review №21

Fast, friendly and reasonably priced.

Me
Review №22

I had a issue with my car having the wrong plug in my oil pan. The Jiffy Lube that I normally attend push my issue off on another location the last serviced my car. But once I arrived and to the General Manager (Jerry **) he had no problem at all fixing the issue at hand. Plus him and his team went above and beyond to make sure the the problem was fixed, and most of all that I left a SUPER happy customer. From here on out this will be the only location that Ill attend, based off the fact I will receive 5 STAR service. I want to say Thank You for the great service Mr. **.

Jo
Review №23

Very friendly staff, quick oil change. A little pricey but thats to be expected at Jiffy Lube facilities in general.

MR
Review №24

Before I left they informed me that me tail light was out taking the time to care thank you guys

El
Review №25

Great service and they did a great job on my headlights! No more foggy looking headlights.

Ja
Review №26

Great fast service.

ma
Review №27

Efficient, knowledge of vehicle, polite, professional

K
Review №28

Great service ! Quick no crazy up selling. Efficient and nice folks .

Ca
Review №29

Kenny was helpful, understanding and ensured my daughters car was safe for the rainy season. He is our go-to guy! Thank you, Kenny!

St
Review №30

Miguel, manager of the establishment is a manager with no social skills and should not be working with the public He has no customer service skills and attempts to provide high mark up services. In this case a new battery for $125, and will uncontaminate my oil. His tech, Kenny, is buffaloed by Miguel and forced to lie. Had to take car to my mechanic after he screwed up the car when only doing a simple oil change Mechanic after looking at car and fixing it looked at the problems Miguel said were serious problems As I thought, it was hard cold sale tactics or what I call lies. Look forward to change of management I have been using this particular shop since 1992.

Pa
Review №31

Visited the Jiffy Lube on Antonia in RSM was not given the option to stay in my car while they worked on it, none of the employees wore face masks, the girl that checked me out pointed to her shirt pocket when I asked where her mask was. I guess Jiffy Lube cares about making money and not their customers health.

kl
Review №32

My family and I have been loyal customers since 1998, with all our cars and now also with the carsof our sons.Today - I wanted to get JUST A TOP OFF - my last OIL CHANGE was on 5-07 for $ 161.91 Today I had to leave for PHOENIX and I just wanted to get the fluids checked,The mgr( bald headed) - had as it seems a bad day- when I tried to go into an open bayhe did not tell me - but ordered me to go behind a different car in Bay 2. When it was may time to be talked to I asked if I could just get a top off and have just my fluids checked - HE TOLD THE TECHI HAD TO WAIT FOR APPROX 45 MIN.or could come back another day.By him showing his ability to give customer service, I think this was our last time that we usedthis - UNFRIENDLY company.

Pa
Review №33

They are good at putting hood up.

So
Review №34

It is slightly costly even with coupons. Though the staff is friendly and service is quick.

Ep
Review №35

A lesson in customer service. Ive been going to the RSM Jiffy Lube for the past 15 years. During this time Ive never gotten my oil change anywhere else. I follow my vehicle manufacturers recommended oil change intervals. In between oil changes I would go to the RSM Jiffy Lube for an oil and fluid top-off. Ive never had a problem. But today I met Kenny, a Jiffy Lube Service Tech Ive never previously seen at the RSM Jiff Lube. Kenny was not willing to top off my oil and fluids because I had gone past 3000 miles since my last oil change. He said he would have to charge me. Ive never heard of this rule but I dont argue that it doesnt exist. It just has never been enforced until today.As a business man myself I understand the importance of customer service. Although there may be company rules, good employees recognize that rules should be only taken as guidelines and that customer satisfaction is what keeps customers coming back. Today I am a dissatisfied customer.As soon as I left, I went to Pep Boys and bought all of the necessary supplies and decided I would handle all of the oil needs myself. Although I just needed a top off, I decided to change the oils as a refresher since it had been a while since I last did it. I forgot how easy it was.So in a good sense, I just realized I can now save myself a lot of money in the future. Unfortunately for Jiffy Lube, this one little bad experience has lost them the profit of a 3 vehicle family indefinitely and a 15 year loyal customer.

Da
Review №36

Liked the vibe the Jiffylube crew put out. I spent about $10 more than I wanted, but as a bonus they topped off my radiator fluid and vacuumed my car.

Pe
Review №37

This is the worst place to go to take care of your car. Ive been there three times before I figure out they lied to me when to change the oil, they overfilled the oil in my car during the last maintenance and when I confront them with this they called me a liar and told me I overfilled the oil myself.They are unprofessional and really rude. I would recommend you guys not to go here, ever.

Ra
Review №38

Very bad Customer Service. Manager is horrible and should not be in a customer service position

Ad
Review №39

Fast, prices decent with coupon. Get the coupon before you go.

Da
Review №40

First, They forgot to put my tire lock back in the car. after searching, I called and the said We forgot to call you They said I needed brakes in the back, I asked what brake product they used and was told I dont know

Bi
Review №41

Went in with a coupon, wound up paying more than stated on the coupon.

Ju
Review №42

Great service!

Ma
Review №43

Terrible serviceTerrible person just test Valvolin

c0
Review №44

Shop around for anything but oil change services beware

JW
Review №45

Poor customer service and they will try to rip you off by telling you you need more work done on your car and parts replaced when you really dont my car was brand-new when I took it in there to get an inspection and with under 5000 miles on it they were trying to have me replace air filters and a belt drive

Ch
Review №46

Nice & fast

Ro
Review №47

They broke my oil stick..

Information
13 Photos
47 Comments
4.1 Rating
  • Address:23041 Antonio Pkwy, Rancho Santa Margarita, CA 92688, United States
  • Site:http://jiffylubesocal.com/
  • Phone:+1 949-589-6400
Categories
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:8AM–6PM
  • Sunday:7AM–7PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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