Gotta give it to Craig at Pep Boys! He definitely makes his customers feel special, interacts with them, and just makes sure theyre having a good time while waiting in the store. Also, Perry did an amazing job with all the services he did to my car today. Took his time, & was very efficient. I 100% recommend! Thank you guys!

Craig was exceptional. Great customer service, very friendly. Will be back!

I had a great experience at this location. I had an appointment for 1pm and they were punctual and professional. The service time was great and cashier I had to check me out was very nice.

Always do great job. Always straight forward with the quotes. You are not obligated to get any work there. You can always shop for the best price. But I guarantee to you these guys get the job done.

Unfortunately they tried to scam me…. Went in for a flat tire repair. They told me my shocks and struts needed to be replaced and that it would cost 800$. I contacted another shop immediately and they inspected my car. There’s absolutely nothing wrong with the shocks or the struts. Always get a second opinion on any work they say you need!!!

They are so kind and Craig was able to get my vehicle in and finished fast, so my children would be safe driving in it. Thank you so much Pep Boys!

Needed a surprise break job on a Saturday morning and The Boys got it done quick and nice!

Professional friendly staff good prices on service decent wait time

All the service attendants...especially Lee and Craig are great. Best of all is the manager here, Mike Castro. Never had a bad experience and Ive been coming for many years.

Thank you so much to the mechanic who fixed my tire!!God bless you!Absolute Angel!

Was put on hold for 30 minutes. I tried hanging up and calling again and no one is answering. Great way to start the morning 💀

Went there after buying a tire that ended up having a leak in the stem. The guys there who sold me the tire we’re sure to fix the issue and didn’t recharge me for the work. Great place was timely and all around excellent work and customer service. Would recommend this place to anyone.

Big zero for pep boys. dont wast time on expensive cheap parts

Despite it being the 4th of July every staff member was polite and very helpful. Was told an hour wait because of how busy they were and we were on the road again in about half that. Thank you to Mike and Lee!

Always have had good experiences here, although they are short-handed and most times have to wait a couple hours even though I had a scheduled appointment. Reasonable prices.

This pep boys location is one of the best service center, idk about other locations,but here the staff is cool and friendly and they know what there doing. Prices are a bit higher but remember with that you get a warranty after service so if something happens you can take it back they fix for free. I like that personally.

Always friendly and efficient. Manager is the best

Appointment was at 10am. Left by noon. Excuse? Oh that happens here a lot. We only have one mechanic. K. CoolP.S it was just a headlight change -_-

I called them and to see how much they would charge me change my spark plugs and ignition coil and they tell me me it would come out to $637! On a Hyundai Accent which my parts cheap to begin with then I call him out on it I told I have my parts which where $30 for my spark plugs and $80 for my ignition coil pack. Then he changes his price to $137 after I tell him how the parts really are and I have them already. This establishment is unprofessional and try’s taking advantage of people I don’t recommend ever coming here.

Place is great for ordering parts if they dont have it? They can sometimes order it for you and they get there stuff faster then other places. Plus as long as you dont open package and pay debit you can get you money back in cash; if credit then expect to wait. No bathrooms but they do lend tools out. Prices are a little more compare to online, but in the store managers are willing to help give some advice.

This guys are good in mechanic!

Got what i wanted ... i cant complain

Ordered some parts online to pick up in their store. Its been 4 days so far and all my order says is submitted... thats fine, things can take time to come in... what is NOT fine is that I have called in several times to ask for an update and have NEVER been able to talk to a person. I dont even get a hello. Just a please hold. I have waited on hold well over 15 min till I had to hang up. TERRIBLE customer service. I thought they were a good place but I guess you learn something new everyday. Will not be buying from them anytime soon.

The team was amazing! Set up a last minute appointment for my inspection and the process was a breeze. Setting up an appointment was super easy and they finished up earlier than expected :)

Mike, Perry, lee, Craig, and Gloria. These people are my go-to for ANY and EVERYTHINHG on my 1996 ford escort, I basically grew up in that shop, great customer service and a great Family feel! They are the definition of a great work environment and a family business.

Fast service. Communicate issues clearly. Fixed problem and no other issues

The people here are very friendly and very helpful.

Got 4 new tires, great service

Love Mike, Lee, and Jeff, they always go beyond.

I had my car AC appointment rescheduled twice because the AC specialist seemed to not be available at all times. Finally, today 07Oct2020 I arrived for my appointment at 8 am. Only, to wait an hour until they took my car in. Give or take 15-20 min later a man approaches me to tell me that the AC reading machine is not working today. Either the AC specialist does not know what he is doing or management needs to reorganize what kind of services they can actually provide. Dont waste peoples time.

Had a 9:30 appointment to get my car inspected, I was added to the back of the queue upon arrival and left two hours later. why have an appointment system if it is first come first serve?

Excellent customer service and very trust worthy service

If I could take stars off, I would. Recently I took my Hummer H3 to this store for shock replacements. I got no complaints about the job done....so far, but how can you replace a shock absorber and fail to notice or let the customer know, that a bump stop (General Motors, Spring, 15783030) is missing? The two parts are so close together that I find it unbelievable that this could happen without the tech noticing it. Even though I did not ask for a suspension inspection, not letting the customer know about this is negligence at best and not what one expects from a shop, any shop. Extremely Dissappointed.

I hate big chain garages cause they are always so expensive and i always feel i get crews that dont even know what theyre talkkng about. i took my car to a mom n pop by my house to help support small business. the treatment was unreal and my car wasnt fixed. my wife made me take it to her guy at pepboys. called the next day with my car while the other garage had it for a whole week. the crew was really nice and listened to what i was saying. great team. thanks guys

Great service

I want to thank. Mike and his crew for getting my jeep ready asap. Thank you

Goof selection price fair

If I could give negative stars I totally would there was a couple arguing in front of the cashier. I than want up to the cashier and asked him about tires and he rolled his eyes and said I cant help u. Than I came back and there was another customer in front of me she had asked him a question and he said again I cant help you go over there and pointed the girl than said I did they told me to come here he rolled his eyes mumbled oh my God and just called someone else. Than I came to buy something which was mark and under the price for 14 dollar when I go he said it 26 i told him i found it under a 14 dollar price tag. He said well it 26 and than I said never.mind and proceed to walk away when he stopped me and said can you put this back. As Im walking out a female working us holding the door and rudely said come on and go and rolled her eyes and huffed. Bottom line terrible experience I will never come back and will definitely not refer this place to anyone!!!!

Another place for part pick up car cover for my crv

This is the place to go for serious mechanical inquiry and investment. Best Pep Boys I have been to despite the area. Staff are friendly, and you can always have a blast going there if you get to know them.

Mike and his team in the service department will do all they can, and more, for their customers.Highly recommended, and I do not say that lightly!!

It took 2 and one half hours to remove and reinstall and align 4 tires on my car! Seriously?!!!

Jeff, the gentleman that works in service was amazing. Did everything he could do to get us back on the road. A++++++

Gloria is a true example of customer service excellence! Very professional and friendly, knowledgeable and honest! Thank you for your service Gloria, you are an asset there!

The staff at this location did a great job handling my car inspection. I really liked the ease of making an appointment online & the help I received rescheduling. I will use them again once needed.

They saved my vacation. I planned to leave for vacation on the day after Memorial Day. On Sunday night, I came home from doing some last minute vacation supply shopping. When I got out of my van, I could feel an intense heat coming off of the front drivers side wheel. I knew that meant BIG trouble. The heat was intense. Who was going to be open on Memorial Day? Well, I searched and found Pep Boys. I made my way over there and explained my situation. They werent too busy, so they took me right away. It did take some time, but there was a lot that needed to be done to the brakes. Of course, I hadnt planned on this added expense to my meager vacation plans. Im on Social Security, so money is very tight. I didnt realize until about two days later that they even applied a Sr. discount to my bill. They also did not charge me for a safety inspection. Anyway, my 2002 van performed beautifully the entire trip and my vacation was saved. Thank you!!

Mike and Lee are very helpful and the rest of the staff help you get what you need and answer all questions.

Fixed my broken power steering pump. Done on time, done right, and done well. 4 stars instead of 5 because slightly pricey.

Husband called to have tired studded two days ago. He verified their studding gun was working again. He was told yes. So this morning I took them out, only to be told the gun was never replaced and hasnt been working since last winter. They need to communicate better with ALL employees. Taking our business elsewhere from now on.

Quick easy helpful

Pretty cool guys !!

THE place to go for all my Volvos needs. (tires, inspection, alignment, And oil change)

My go to place for an oil change. Lee always helps me out and the crew does great work

I got a flat tire traveling through PA from out of town on a Sunday and they fixed my tire and got me a very inexpensive tire replacement and under an hour and they were super nice!

Prices are a bit High

Wonderful experiences here! Just went in to get my state inspection and an oil change. They also were able to fix any issues caused by the Garage that worked on my car last time (never going back). Staff is friendly and knowledgeable. Will definitely be going back for future car care.

They are phenomenal. They fixed my car emergency immediately. They went over and beyond to help me. Fantastic customer service. I cant say enough. Great job.

The guy was very nice who helped us and it was before Black Friday that I got new tires so he fit Us in and had it done within two hours but the only problem I have with Pep Boys is that for a tire alignment it cost $89.99 when I know someone who is a mechanic that will do it for free but says the tires dont necessarily need to be aligned even though Pep Boys pushed me to get it done but I didnt get it done thank gosh

Bought tires on Amazon for installation at this shop and they did great! Bought tires at tire rack online for installation at this shop and they did not so great. Ill give them another shot

This was my third stop to find some replacement lights, AutoZone and Advance autos did not even bother to ask me if I needed help, Batteries and Bulbs at least talked to me but have zero in inventory. Woman came up to me in Pep Boys and was very knowledgeable about the lights, plucked out what I needed exactly and was even training a new hire at the same time. Excellent customer service!

Every time I come here I feel very well taken care of. Special thanks to Mike, has very good customer service skills!

Fuji the customer service personnel was really helpful and pleasant on the phone and in person. The Mechanic Perry M. Was very thorough and friendly. They did an amazing job with my car alignment.

I made an appointment for an oil change during hours they said they were completely open. I come in and they say it’s gonna be 45mins to an hour. Okay, fine, so I’m waiting and over an hour goes by and they call me in to the shop and try to tell me my oil bolt is stripped and there’s a chance it’ll cost like hundreds of dollars. I’m like No, don’t touch anything. And the next day I took it to another TRUSTED mechanic and they told me everything is fine, it is Not stripped at all. DO not come here and DO not trust what they say.

Every time I have gone there they have been super helpful. Bought wipers there 2 times now and they offered to and then put them on, no charge! I like it there.

Had an appointment, was there 15min early and was told they only had 2 mechanics and would be hours till they could get to me.

My car was making a noise when braking so I figured it was time for replacement brake pads and maybe even a rotor. Was able to get a same day service appointment the day after Christmas at Pep Boys. I expected it would take a while given how busy they were and was hoping the bill wouldn’t be too high. I received an automated email that my car is ready for pickup 2 hours later while sitting in the waiting room. I walked over to the service counter a bit confused since usually I’m told the price quote before work is done. The guy says you’re all set and gives me a receipt for $0. Even more confused, I ask if the work was done already. The service guy says yes, we did all the work, replaced the brake pads and 1 rotor. I said thanks, so how much is it? He said no charge, must’ve been under warranty from the last time you were here. After a brief It’s a Wonderful Life moment, I remembered bringing my car in last year for work. They honored the parts and labor warranty from that visit and I drove home with perfect brakes, no noise and grateful for my little holiday miracle Lol. Thanks Pep Boys you guys are awesome!

The employee waiting on us was horrible. He didnt want to help us because a friend was there hanging out with him and wanted to talk.

Jesús Moran help me to fix my car and give me really good costumer services.Thanks...

Prices are fair and the work they do seems to be up to standard. The big problem is the length of time they need to complete the job. I understand they’re busy, but would really appreciate knowing an accurate estimate of when to return so I could plan around it. Sure it may lose them business but it would make for happier customers.

Everything change in pepboys especially the prices dont call it would take forever

I only went in for detail spray and had to wait 20 minutes for employees to realize I was stationed at the counter. Should have just taken it but I dont steal. I just looked at my watch and said thanks. I dont get too mad I just rarely visit nomatter if they have the best deal or they are the closest for parts. Use my money elsewhere and check in every year or so to see if business Etiquette changes.

Rude. Not proper scheduling. Appointment time not match with their schedule. Hopeless.

Best place to go go customer service

I stopped in on an emergency wheel bearing issue. Perry jumped in and took care of everything and was accommodating and so very helpful. Fixed up my issues and even helped my mother with her car issue when we picked mine up. I definitely recommend and will be back there for my services in the future. Great guy, smart and knowledgeable. All around good.👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽A++++++

I have been a customer here since I could drive and even before that many times with my parents and grandparents . Im not writing this because Im employed at Pepboys Im giving my honest opinion we work hard to do our best for all our customers to give the best customer service experience from retail to Commercial sales and thats from Manny Moe And Jack the 3 best friends your car ever had🏁

Always great service, weather its in Atlanta, Tucson, or Reading

Awesome service and great prices!! Could not be happier with my visit here!!

My appointment was for. 8:00 am. I arrived at 7:30 and they took my car in right away and i wasnt there no more than 30 min. Thank you for your fast and reliable service.

Excellent car care and very fast service up front prices. Gets you in and out fast.

Thanks Maria for your awesome service!!! I appreciate the time you took to help me change the battery in my keyfob. Im glad I went to you. I found the batter neede and at a good price.

Very professional, knowledgeable n decent prices

It took them three hours to inspect the wrong tire! I originally went to Pep Boys to get my car inspected. I scheduled a time and was there a few minutes before that time. It was two hours after the appointment time when they started the inspection. I made the mistake of giving Pep Boys another chance when I found a nail in the left front tire of my car. I scheduled a time and again was there a few minutes before that time. I told the clerk it was the left front tire. He even repeated “Okay, left front tire. Well look at it.” This time it took them THREE HOURS before someone looked at my car. They inspected the left rear tire and no surprise, could not find a nail. When I pointed out the mistake, they offered to inspect the correct tire. But I said “No, I dont want to wait another three hours. And dont expect to ever have me as a customer again.” I will NEVER go to a Pep Boys store again!!!

What can you say about a car parts store? The selection was the best. The knowledge and helpfulness of the staff was great. They have their own car service department which is available for appointments.

Absolutely poor service. I will never return. It took 5 minutes of me standing there before I even got recognized then was told I had to wait 2 hours even though I had an appointment. When I said I had an appointment his response was yea you and everyone else. I drove 30 minutes to this shop to be treated that way. Absolutely awful. I wish I could give 0 stars!

I made an appointment to get my brakes done, I dropped my car off and came back 2 hours later. Car hadnt moved, I was told the part wasnt in yet and that it would be another hour until it arrived. So why am I giving them 5 stars you ask?? Well I brought it to the managers attention, he quickly looked up what part was needed, realized that a higher quality part was there and had my car immediately in the back getting fixed with a better part. To top it off he apologized for the misunderstanding AND discounted the entire order. That is true customer service and I appreciate it.

Not much in products available

Good costomer service

I called Pep Boys (5th street, Temple) for a simple appt to have my car inspected. First, I was put on hold for at least 15 + mins, finally when the receptionist got back to me, I asked for an appt to have my vehicle inspected, he replied, No! We are all booked up. Not even given me a chance to schedule a future appointment with them. Not only was he very rude but he made it seem as though I was bothering him. This is not the first time their employees were rude and ignorant, weather it was over the phone or in person. Im not sure has to why I thought to call them in the first place or that this time would be any different dealing with them. Needless to say, that was my last time dealing with them!

Took my car in on a Sunday August 4th for brake repairs, and had a scheduled appointment for 1pm. They close early around 6 so I got concerned around 5:30 and ended up having to give a call, they never even took my car as they claimed to be busy. That I can make an exception for but I was not even given a call to be notified about the progress of my car so I had to leave it there over night which became a major inconvenience the next day August 5th and the schedule I had. To top it off, I find it extremely ridiculous that I was charged 250.00 for parts yet over 560.00 for the labor and that was even with a supposed 237 discount for the inconvenience they had. It’s unfortunate because the manager Mike was a very pleasant guy.

Great place, always have whats needed.

Used to love this place. When it was the boys! Now it a New company and all they want is to upsell the customers and there prices have gone crazy. Parts and Service!

I was waiting at the register for someone to ring me up. I saw two employees talking to each other. I asked can someone take care of me at the register. The male employee said someone will be there soon. I took the items the i had and put them on the shelves and left the store.

Theres a guy who works here. I believe his name is Lee? Helped me out alot and was really really really patient with me. He deserves a raise pep boys!

Brought my F250 in for an alignment because they said they could start in 20 minutes and I didnt want to wait 2 days for NTB. They had the alignment fixed in a reasonable (the Toe was out). When I left to drive home I noticed the steering wheel was about 5 degrees off to the right when I was going straight. I brought it back, but after 2 more hours and 5-6 more attempts to fix it the mechanic still couldnt get it right and no other mechanic there ever looked at it during that time. The next day I spoke to the manager and he had another mechanic look at it and it was fixed within 30 minutes. I was not offered any sort of compensation for all the time I lost or fuel lost for all the test drives my truck was taken on because the mechanic could not get it right after so many tries.

The most dirtiest parts store I been to and I go to and all of them all the employees are rude I’m glad I live on the other side of reading because I’m never stepping foot in that dirty store again

They take care of us there and are very truthful about what you need for your car

Had my tires ready for pickup in no time, excellent service, great price!

Very helpful. Parts always ready to go. And they even got me several discounts on my parts. Staff is awesome!

Pep boys rocks....excellent customer service, they dont really rush your work but Im ok with it....I dont waste my time going anywhere else.

Awesome service great price