Niecy has been excellent in assisting me with complicated issues for the last four years. She is kind, reliable, knowledgeable, and efficient. Wherever I am in the country or the world, I know my belongings are in good hands. Public Storage is the only storage company I trust to keep my boxes clean (never any bugs or rodents) and safe.

Will has great customer services got it done fast thanks

Great service from Will really easy and quick to get my storage thank you!!!!

Choose wisely—the gate isn’t working so I am stuck waiting for 2 hours until the office opens. I’ll lose the cabinet I bought and have to pay movers for their time. It’s absurd that they can charge on time but can’t use the same email system to alert paying customers about delays etc. and they’ll never refund the money I’m about to lose. Look elsewhere.

Great experience choosing Public Storage. Nicci is professional, efficient, kind, great managerial skills. Made my move so easy. Thanks!!!

Will was great and very helpful. Thanks Will.

Will was very well informed, helpful and friendly!

Great fast and simple. Will was very helpful and patient thank you!

Very happy with my experience Im getting a bigger storage at a cheaper price and Niecy was very patient and informative with all my needs

Dont use this storage place. They have had a problem with their gate and refuse to manually open it to allow folks to drop stuff off and pick stuff up. People had moving trucks full of stuff. No notice was sent to their customers letting them know that they wouldnt be able to take trucks and cars in and out. They were allowing people to walk in, but what good is that if you need to load/unload a truck. Unbelievable and quite ridiculous. If this company costs me more money in moving fees because I have to reschedule my movers, best believe they will be sued.

Niecy is amazing. She is the manager of the Public Storage in Redlands, CA located in Industrial Ave. Niecy always on the lookout for her clients and works quite hard to help everyone. I strongly RECOMMEND this particular location because of people like her. Thank you Niecy for your help and may God continue to richly bless you.

Ari was super helpful and polite! She helped me get everything set up and it was wonderful and easy!

Very helpful at my time of need. Thank you

Thank you Niecy for all the information. Im glad I had the option to complete the rental online and also be able to use the app to get the information I need.

Do not rent from public storage they will call you every day like telemarketers do until you sign up and lie about promotions. The district manager Fernando is rude and trash as well stay clear

Miss Neicy is an incredible employee for public storage to have. Great customer service, reaponds to your calls quickly, very professional and compassionate if you ever run into rental problems. She always goes above and beyond for her clients!!

Niecy was incredibly helpful. My wife has rented from this storage facility in redlands two years ago and she wont go anywhere else. Exceptional service. Would highly recommend it to anyone.

I have nothing but good experiences from this storage facility mainly because Niecy is such a kind and helpful presence. She makes it enjoyable every time I visit with her warm personality. Who would think storing your things could be stress free and fun. Also the facilities are always clean and well patrolled. All around a great experience and Ill keep housing my extra goodies here.

Niecy Niecy was so lovibgcand understanding that it made feel so loved and thought about.

Very respectable know how to treat their customers

Great service and super friendly employees!!

Sorry excuse for a storage facility. If I could give a negative zero I would. Rude, unorganized, self centered staff

Milan is always so polite and friendly when we come in. Best customer service I’ve had since covid started.

This place is over priced and closes there gates way to early....you cant access your storage after 6pm

I appreciate all of the help from manager Milana she was patient and helpful with me and my husband

Niecy and Denise are amazing! Even when Ive gotten behind they called to remind and were always professional and FAIR! Love Public Storage!

Went in to get information and quotes. I was assisted by Milan. She was very polite and courteous. Milan answered all my questions regarding storage. I have to say I was more than satisfied with my customer service experience.

My unit was one of like 10 that were broken into july 2020. Police report notes all cameras are fake. 4mo later still dealing with the insurance trying to low-ball the value of our stolen property. Very disappointed in this facility.UPDATE:Unit was broken into a second time in 4mo. District manager seems to be on vacation just like the last time. Beware! This facility is not safe for your belongings. The site management seems sympathetic but sympathy does not replace the family items lost.

Milan was very helpful and made the whole process quick and easy.

Milan helped me today and made everything for me so easy. she is an asset to your company and I know you value her greatly.

Thank you nesy for the help.

We came here to get a storage in Redlands, Ca. Someone was inside so Niecy told us to stay outside very rudely. When she came outside we tried to tell her that she had an appointment and she walked by us without acknowledging us at all. She had an attitude the whole time when she returned. I will definitely be switching storage soon. I will not recommend this to any family friends or anybody else for such poor customer service. Hopefully they take action against this individual because they will be losing customer because of this individual. We came on 11/21/2020 at 3pm. Strongly do not recommend unless you like to be treated like an unwanted on appreciate it customer.

Such a good experience! Milan was able to assist me with any questions that I had and made me feel assured that my belongings would be secure. I would happily recommend Milan to anyone! Thanks.

Some of the best customer service I’ve had in a long time thank you Milan!! Keep up the good work.

Great service from Niecy. Happy to be doing business with them.

Employees that work at this location obviously hate their jobs lol, theyre absolutely miserable, nasty location even though its in redlands, looks like a storage place that hasnt been updated since 1950

Update 5/5/2021My husband and I recently needed to get a larger storage unit and this is the only spot I’ll return to. Niecy has been the best worker I’ve had the pleasure to do business with. She is so kind, helpful and hard working. She makes sure everything is taken care of and moving into the unit is such a breeze. She’s the main reason I keep coming back to this location because of her exceptional customer service. I’d highly recommend anyone to come here and rent a space.Review from 11 months ago:Niecy was so nice, she was helpful, informative, kind and provided great customer service. Although I was a little hesitant to rent a public space for the first time, she made it so easy for me to understand the rules, guidelines and procedures to rent a space. It’s in a nice area too and close to home.

The special going on when I signed up was stellar! When I arrived, I was greeted by Monica, who greeted me with a smile and very enthusiastic. She showed me the space, taught me how the lock works, and then walked me through the paperwork. She was comfortable in her role and knew her stuff. She even sold me a box for my small books! Im happy with the location and thrilled with the service so far.Thanks for everything Monica!

Facility is well maintained. I wanted to see the storage before entering into an agreement. Milan was professional, knowledgeable and patient.

Wow. Drove over an hour and 40 mins to redlands, in 94° to go to my storage caz i HAVE TO PHYSICALLY SIGN a stupid request for them to break my storage lock, i get here and the person is ON BREAK!! AT 350PM!??? AN HOUR B4 CLOSE?!? Like, i drove here to get here b4 close and handle this. And i have to wait 25 mins EXTRA mins! Worst part is were calling and knocking, and the lady inside is completely ignoring us.

Milan was so polite and kind. She was very knowledgeable and answered all my questions and put me at ease. Great experience.

Easy access, great location, reasonable prices & professional office staff!

This is a horrible place to store your belongings. We moved a household into a large unit in January of 2020 and by June 22 all our items were stolen. Thieves tunneled in from adjoining units. Probably 10 large 10x20 units had their possessions stolen. This had to take a long time to remove all these items and no one from Public Storage noticed! The amount stolen had to be truckloads! They refused to turn over any video footage to police and now say the video is “damaged”. The manager Niecy was rude to us as we tried to obtain answers and even threatened us. Would not recommend this facility if you have anything worth storing. Utter disaster!

Niecy is always amazing great service and helps you get in and out fast

Nicey helped me and my roommate out today. She was very welcoming and professional. She made getting a storage unit so easy and quick after the long day we’ve had. I really appreciated her work ethic and her lovely personality. Thank you so much Nicey! You’re amazing :)

I have used this storage facility for 6 months at an agreed month to month contacted amount. I pay my bill on time and have had no issues with this facility - been terrific. This month I had an additional $38 added to my rent. I was told that the facility reserves the right to increase the rent at any time. I never agreed to or receive any correspondence with the change. I will be moving out. I do not hand over my bank account for a company to take out whatever they want.

Very friendly and clean environment. i’d recommend to anyone

Had a great experience. Niecy was very kind and professional. Would definitely recommend.

Great place to rent the staff are helpful with all my questions I would rent again anytime Great job

Yesterday I spoke with Niecy and she was extremely professional and helpful with answering all of my questions regarding the size of units and their costs.

I came in to review a unit and Milan was extremely personable. I definitely plan on continuing my services with this Public Storage.

Just got done with everything over here at Public Storage over in Redlands, and I’ve got to say I’m very satisfied. I was helped by Tommy,and he was very friendly and surprisingly knowledgeable answering EVERY question I had with a smile. The other manager Niecy was very helpful as well. The property was very clean and well maintained even though it was really hot today. If you have any storage needs I’d HIGHLY recommend this place to you.

Niecy was a sweet knowledgeable person! She knew everything that I needed automatically. I would definitely recommend working with her.

Elexses is AMAZING!!!!! I was shocked at the level of superior customer service. She was so helpful knowledgeable and professional she made the experience enjoyable

Thanks a Bunch... Tony Love great customer service got me all lock in fast an promptly I appreciate it... GREAT JOB!!!

Fernando was very helpful, nice, and. Respectful

I went to visit my unit the other day,had a few concerns,which were all cleared up by Tony, one of the propertys management. Thanks a a lot Tony,i appreciate ya man!!!

This storage facility is run by they most courteous ladies. They work with you to make sure you are happy with your service. All I can say is awesome.

Every time I go into the office for anything Niecy is always so helpful. Its so nice to see her friendly face! Its not very often you find such kind, caring people at a storage office. She always makes it such a great experience. And I look forward to seeing her when I stop by my storage unit.

Niecy was very patient and helpful. Answered all my questions and made the trip a pleasant one. I will definitely be coming back here.

Elexses helped us out today. She was absolutely awesome!! Very professional and kind young woman. She is great!

Elexes, Niecy, Tommy, and Tony are always great. Ive been a Public Storage customer before in the Los Angeles and the staff here are just amazing. My cousin in the desert recommended I go here and Im glad I did.

Had came in to buy some packing supplies for my upcoming move and came acros Valerie who was very informative about great deals they had and how to protect certain things I wouldn’t have even thought needed protection. Thank you so much Valerie for the help will be back here for any more supplies!

It is a good idea to call ahead, as sometimes they are showing a unit or on a break. But there is always a sign up in the window saying when they will return. All the people who work there, are polite and handle all transactions with kindness and speed.

Check in was super easy and fast. Monica answered all my questions and was very nice. She was also very patient with me !!

Came into public storage in Redlands today to price shop. Looking to rent towards the end of the month. Felecia assisted me with finding a good size space that I might need. She was friendly and very helpful. The location is well kept up and I like the easy drive up access to the storage. Though I didnt rent today I will definitely be back to rent!

The other day I forgot to put my lock on my unit and Ashley came to my rescue and called me to let me know of this. She also made sure it was locked until I was able to come back down to the facility. Would recommend this place to someone looking to store. You will know your items are secure and the office staff is very helpful!!

Philippe greeted me with a smile and gave me a tour of the storage facility. Answered all my questions. She was very professional and pleasant.

I never have an issue with public Storage just a good place to do business with good people working the counter.

All 5 stars belong to Niecy! Shes amazing.

Philippa was so Awesome with how she accommodating me. I am super happy that she was able to get me my unit. Thank You so much Philippa.

Sadae has excellent customer service attitude, she was very helpful and fast with the leasing process. Also very. Informative about the policy’s here at PS.

Nice clean property. My two concerns are that their phones never get answered when I call and also when I show up, the office is always closed and the reason is there is only one employee working and she is running all around the property taking care of numerous responsibilities. It is not good that customers should wait for long periods of time for the office to reopen.

Alexis provides such great customer service and so friendly and helpful!

If you need a great storage company this is where to go ... the office people are wonderful and my time there was perfect !!!!!

The worker here at this public storage facility named Alex is extremely helpful and treats her customers with patience, attention, and respect.

Niecy is super helpful

Horrible!I had a unit with this location for two years. Moved my items in a week after my son was born. I then moved from the area. I did receive a call saying my lock needed to be replaced I asked if there was a break in, they laughed and said no. When I was finally able to make it to my unit to move out I opened my unit and my tv was gone and my unit was ransacked. I spoke to the manager and she said there was not a note of a break in. I called the corporate office they found a note of a break in and notes saying they spoke to me about a payment a couple days later with no mention of a break in! I paid upwards of 2000 for a unit that didnt even contain my valuables. When I reached out to the company they just kept referring me elsewhere, saying I should have filed an insurance claim but I didnt even know about the incident until two years later! The property manager watched me move out of my unit and they are still trying to come after me for payment. Horrible company rude corporate employees. Watch these people carefully. The current manager is very nice and was not there during the time of the incident.

They keep this place pretty clean!

That guy Tony was a real help...great customer service. Need more like him!

Great customer service! All the ladies who work in the office there are exceptional and are able to multi task. Shout out to Mayra who rented out 3 units simultaneously! If ever I need a place to store belongings Public Storage would be my first choice.

I was in need of a storage facility for my business, so I opted to check out Public Storage in Redlands. Upon my arrival I was greeted by Martin one of their facility managers. Martin was very professional, courteous, and knowledgeable. I exampled my needs and he stated that there were several units available. Martins knowledge of what units were available showed true.. Martin explained the process on how to obtain the unit and he patiently assisted me with the paperwork. Several days later, I received a follow up call from Martin inquiring how the move into the unit went and offered additional assistance if needed. Martins work ethic, knowledge and professionalism definitely has made a difference and pretty much sealed the deal as to where I was going to store my items...Thank you Martin !!!!

I was having trouble making my payment on my unit, so I decided to call in and have someone help me. I called in and spoke with Maritza she was extremely helpful and processed my payment in just a matter of minutes. I will definitely call in if I need anything else, thank you!

Today I had issues with my lock, and she was very helpful and Tasty with getting me in contact with Dm to solve issues. Thank you Sadae!!!!Also I just came back for a second timePhilippe was very helpful and got me water when was very hot outside five stars

Niecy, the property manager, was super helpful! I currently have a smaller storage unit and needed to get a bigger unit for my upcoming move. She was very knowledgeable and walked me through the different options, and she ended up saving me money! Great customer service, very friendly and informative!

Monica and Niecy are great!! And the property is always very clean and easy to get to.

It was really easy to get to and the staff here are very friendly and helpful. Niecy was able to answer all of my many questions without getting impatient. I will gladly tell my friends about this place.

Niecy is top notch. Keeps the place clean and is always very helpful.

First spoke with a Lori when she called and she was very helpful and said Niecy would help with anything we needed and she was right! Niecy is super sweet and very helpful

Mayra help us very much and got us a great deal. Very friendly and helpful.Today I was at public storage and I got there to find it was closed. All of a sudden I saw a girl that works there coming up with a customer . Yay she unlocked the door and took my payment. Ashley thanks for being there and being very helpful. You Rock ! She gets 5 stars for great service .

Ive been here for awhile and the property manager Niecy is always vert friendly and helpful. Come see her to get a unit

I went with my brother-in-law to view a few storage places and tried to find the best deals and decided on Public Storage because of their kindness, great deals, and nearby. Mayra, the manager, was great to work with! She was so nice and gave us all the information we needed; and answered ALL the questions my B.I.L. had with ease and confidence. I would definitely recommend this storage facility to my friends and strangers.

I recently visited Public Stand and had a pleasant experience. Niecy was very nice and helpful.

Niecy helped me with my storage needs and was very informative

The facilities are very clean and they re a very good price. Ashley, who works at the front desk, was very helpful and had great customer service. I would definitely recommend renting from this public storage.

The staff have always been professional. and patients with other clients, Ive been able to observe...the grounds are kept very clean...and odd one today, tho - discovered there is no master key retained on the premises, despite I was told with the inception of my account, that I absolutely had to use their lock, due to accessibility issues...even when you can absolutely verify that you are the owner of the unit??? Still doesnt make sense. Regardless, the units have a reputation of being secure and reliable. Thank you Ashley.

First time renting a storage anywhere and brenda was able to help me out. She was able to answer my questions in a friendly manner. Thank you once again

Great customer service Thomas was a big help with my storage needs

Lily and Bertha are the best! Great customer service and excellent prices. They made my move easy and I left with a smile!

Tommy and Niecy are great. Excellent customer service