Esmeralda has done a great job. She was very knowledgeable, solved problems and gave good advice.

Excellent service. The young man Julian was friendly, polite and very helpful.

Esmeralda provided excellent customer service. She is very knowledgeable, patient, very pleasant.

Esmeralda is one of the most helpful store associates that Ive ad t pleasure of dealing with. So much so that I actually prefer going to this store than to corporate stores.

Annette is the best!

Excellent experience with Esmeralda. Walked in had a cracked screen but purchased the additional screen cover insurance with guaranteed replacement so was taken care of immediately. Such great customer service from her. We dont see that very often.

I visited the South Bay Galleria store on July 14th and very appreciative of Stephanie and Priscillas help. This is the best Verizon store I have ever been to. Their manager Justin was wonderful too! I would give them a 10+ rating! They are very patient and diplomatic, great customer service! I really enjoyed coming here and will tell all my friends about this store. Thank you so much!

I could not have been more pleased with my experience at this Verizon retailer. Micheal E knowledge and customer service was second to none!I have visited this retailer at least 4 times in past 2 months and each time is exceptional service. Today we had the pleasure of working with Micheal E and Navine S to help us out. we left very happy customers. Thank you for great service.!Referring this store to everyone!Teresa G

The people here are all nice and friendly. Ive been here a lot and each time I come here they are extremely helpful. They go above and beyond for their customers. Every time I go to their store, I feel welcomed. I have established a great relationship with Jay and Krysnie. There are new people named Sean and Stephanie, they are so friendly and helpful as well. I am very pleased with my phone, and the entire staff is readily available to assist me without hesitation I would highly recommend getting all of your Excessive needs addressed at this store The customer experience is amazing

Amazing customer service! The whole crew makes you feel like family and not just a customer. I actually enjoyed my time there. Will be back for future needs. Thank you for hiring such great people. Keep up the good work!

I walked in today with a few questions about my phone. This took courage as I have been in many Verizon stores, not only in the South Bay, but also across the country with unpleasant outcomes. I was shocked !! at how pleasant, kind, helpful, professional, understanding and willing to help Jonathan and Armando were. Trust me, I will drive here EVERY time I need anything from Verizon to work with these two. They were nothing short of AWESOME and should be recognized for doing the job the right way. Thank You both for your help!

Boyfriend and I just switched over from T-Mobile. Armando the sales rep is very knowledgeable and friendly. Team work was done with the help of the store manager Krysnie. She was very friendly fast and efficient. Working in management as myself, I must say that I am impress with these two. They work really well together and team work is the key. My boyfriend and I will be back for any of our future needs.

Esmeralda and Sean went well above my expectations today. Excellent customer service is an understatement. Thank you again.Louis

Great customer service. Happy with the team there. Keep up the good work.Good job to the manager Krysnie for managing such a great team. Thank you Jonathan and Armando for always taking care of my needs every time I visit the store. Keep up the work and will definitely come back for future needs and will recommend all my friends and family

Had problems transferring service to my new phone that I got off ebay. Was told by Verizon corporate to go to a store to get the problem resolved. Turns out the phone was reported stolen and then was sold to me. Esmeralda was extremely nice and helpful in getting my service reactivated on my old phone (which was suspended after I put my old sim in the stolen phone). She even showed me how to check if a future phone I purchase is stolen before I buy it! Very satisfied with the service here. Not so much with ebay.

I purchased a cell at your store in Redondo Beach branch. I was helped by your representative named Sean. It was a very pleasant experience for me.I was amazed at his friendliness, knowledge and efficiency.He is in deed an asset to your company.I will recommend him to my friends who are looking for a new phone.SincerelyMary Fernando.

Service was very good..

Found out Justin, the store manager from Long Beach, moved to this location. Hes my Verizon guy and I am happy to drive 30 minutes to have him fix my tablet. If you want great customer service come see Justin here. Billing advice, tech advice, phone recommendations, hes your guy!

I just want to say this store has the best customer service. Michael E and Navin S helped us out today and we left very happy customers!The knowledge, custom service and sales here is second to none.Thank you. We will refer this store and its employees to everyoneDon K

Associate Sonia(?) was so pleasant and helpful. She bent over backwards to help resolve my issue. Ive always gotten great service from this location.

Sean and Justin were awesome. They listened to my concerns and set me up with a great Phone at a really good price. They took their time with me and I never felt rushed to make a decision. Thank you for all your help.

Very helpful. Friendly and curtious.

Best customer service ever! I walked in to get plan information and was helped by krysnie she was very knowledgeable and helpful. She was so awesome! She helped me find a plan that best works for me so ready to switch over from sprint. Definitely coming back next month when my plan is over to switch!

Krysnie the manager is very helpful, nice and professional. She helped me transfer my stuff from one phone to another. Armando was helpful first time i came in. Jonathan was very helpful in assisting with the exchange. Great customer service and good team work. I would highly recommend

I have a great experience here at this store especially with Krysnie. She treat me and my family with warmth and she is always making us laugh. We got all our phones and tablets here with her. She is always willing to help me and my family whenever we have a problem. I would recommend her service and this store to all my friends and family

Leo is the BEST! He was 100% honest and saved me a bunch of grief of trying to transition from one type of phone to another... Thanks guys!

This store has a great friendly staff and theyre always willing to help. They are a Verizon Wireless store with all the latest products and features. Anyone can feel welcomed at this location and this staff does it all from upgrades, new activation, family accounts, business accounts and FioS !!

Excellent customer service provided by Krysnie the store manager and Jonathan. Just got my new and a free tablet. Great team work. Will be recommending all my friends and family

Great experience. Prior company didnt update account but Justin the manager helped us out and very patiently dealt with prior company and Verizon and solved the problem. It took two hours of his diligence but we walked out of the store with a new phone. Highly recommend!

Excellent service, the young gentleman that assisted us was too notch.

In a world where you can not trust everyone in the phone service... This is a shop that you can 100% trust! By far the best Verizon Location in the Southbay Area! Oscar and Navine did a fantastic job saving me money on my brand new iPhone 7 and the service plan. Seriously come to this location if you are looking for a fair deal.

Stephanie did an excellent job! I left super happy! She is all 5 star, she definitely saved my life

Krysnie is the best. She is very funny professional and personable. She helped me save money on my bill plus a new phone

Krysnie is wonderful. She got me a new phone and help me transfer all my stuff from one phone to another. I recently changed over from metro pcs on Saturday night. I was in a hurry but she did everything in a flash. Told her that I have to come back on tomorrow to finished the port process because I didnt know my password or account number. She told me she was off on Sunday but to give her a call and she would come in assist me. That is great customer service there. She came in and did all my transferring,porting and make everything a wonderful experience. Highly recommend and she make me a customer forever. I will only work directly with her. Shes the best.

Although I have had good customer service at this location in the past, I just had a really disappointing experience. Recommending you go elsewhere.

Purchased anS7 from Verizon on the phone but the phone was accidentally in Chinese. I went to the store for assistance and Priscilla Matthews was very helpful in resolving all my problems and transferred the old phone to the new. Very knowledgeable and courteous and patient with me during the whole time.

Great customer service provided by this store. I am very happy with all their service. Definitely recommend all my friends and family

Navin is awesome! If you want good service and want to feel like family as opposed to a customer, come here.

Krysnie and Jay is very helpfulDefinitely will comeback for anything. Also I got anew tablet. Very satisfy

Bought 2 screen protectors and case. Accessories were supposed to be 25% off. Girl rang it up and I said it was a lot. Asked if it included my discount...she said yes...it didnt. Then turns out the screen protectors have a special where you get one free (online ) SO they dont have a 25% discount. Too bad she didnt mention this BEFORE putting it on my phone. Stick to online where there is no questionabout price and my UCLA discount isautomatic.

Just want to say Priscilla and the staff there are the best they ask you what your needs are what professionals they are .they show me where to save $ on my plan they gave my wife training on her new phoneneed a phone go see the so.bay galleria and see Priscilla and the team @Verizon

I just love Krysnie and Jonathan. They have such great customer service. Very happy and satisfy.

Excellent customer service provided by Jonathan and Krysnie. Will definitely recommend to all my friends and family. Great team work

This was the first time my wife and I came here given the positive reviews, however really felt the service was very unprofessional.We wanted to get a new iPhone X, but the store manager (Navine I believe his name was) was incredibly insistent on my wife changing her old grandfathered unlimited plan to a new plan. I understand that Verizon employees get incentives to encourage customers off the unlimited plan, but at least dont be so blatant and unprofessional about it.Then we wished to buy a new iPhone X 256 Gb for my wife. The manager told me that he didnt have it in stock and that no one carries the 256 in stock. Believing him, we decided to order it to get shipped. After having left, we decided to check another store, and lo and behold they have the 256gb in stock. We then called the first stores manager Nevine and when confronted with the previously false statement, he replied that he meant all of HIS stores didnt carry it, not that there werent stores that carried the phone in the area. Definitely misleading. We then asked to cancel the order, but then he lied and said he could not do it from the store and that we would have to call Verizon customer service ourselves. We did, and when we talked to the rep, they told us this was not the case, and while we were on hold, called the store manager. The manager stated he would give us a call when it was cancelled, but after 10 minutes, he called us and said it was now too late for him to cancel from the store. We had literally been in his store only 30 minutes ago and now its too late to cancel since it is in shipping statusNow we have to wait for the iPhone X to arrive at his store before we can cancel. The manager stated that there would be no fee to cancel after it arrives. I hope this is true but am weary of trusting what he tells us at this point. Nonetheless, we will not be visiting this store again, and hopefully can warn other customers about the unprofessionalism and poor customer service from their store manager Navine

The service of exceptional Justin and Jess were the best reps I could imagine Ive never had such good service kudos to the Redondo Beach store!

Store manager Nauve was very helpful. He assisted us from the time we walked in the door. Found the perfect phone and he applied discounts for various phone accessories...Thanks Nauve

Krysnie, Jonathan and Jay are very helpful and friendly. I always come here for all my needs. Krysnie also got me a new phone and a free table . I just adore her

Update - This is by far the Best Verizon store. Great Management support and the staff is exceptionally professional and caring. The best customer service is provided by Priscilla and Stephanie. The new store manager does everything possible to take care of his customers and ensure any prior issues are cleared up in no time. If you are shopping for a new wirless phone or service, this is the No 1 store in town which you should be going to. Trsut me you will be terated like royalty.

Jonathan and Krysnie is wonderful. Very nice and professional. Will recommend

Great overall experience. Jonathan was a pleasure to deal with. The manager krysnie was very helpful!!

My mom went in here today and wanted me to write a review for her. This is in regards to Mr. Navin Sami, the store manager. She went here today with a broken phone, however she was more worried about the photos on it as it has pictures of our dog that recently passed. Navin could tell she was very upset and went above and beyond to help her figure out how to get them back. She says he was one of the most professional and sincere employees she has seen in a long time. Thank you so much from the both of us. She recommends this store to everyone.

Great customer service from this store. definitely will be back for all my needs

Very good customer service by Krysnie. Every time i come with a problem she fix it. I am very satisfy with the service

The storage manger Justin R was super awesome and patience and explained everything clearly and etc....

The store always clean, nice music, great staff.

Krysnie is very funny personal and professional. Really enjoy working with her

This store is the best. Great customer service everytime I come here. Krysnie and Jay was very helpful and courteous and lrofessioanl

Went to three Verizon stores to get a belt clip for my phone; none had them in stock.

UPDATE/CORRECTION AND WARNING TO OTHERS:After spending weeks trying to get this issue resolved, Verizon Corporate and I found out just how much we got SCREWED over. When we came here a month ago for a new phone, we received an Android tablet as a promotional gift, of which we said we didnt want. We told them we dont use Android products and we are strictly Apple users. To this, Krysnie told us No problem! Give it away as a gift! Its FREE So we took it hesitantly. BIG MISTAKE. So while we were updating our own phones, Krysnie took it to the back for some reason...and then we found out why. When we received our bill, they had added an extra line to our plan for this stupid tablet we didnt even want, of which we were paying an extra $60 for MONTHLY. We NEVER agreed to this and they NEVER informed us of any of this! We called Krysnie to query this, and she started crying, saying we had hurt her feelings, and that she was so shocked we would do this to her as she had done [us] a favor, and how upset she was that we called her out on her duplicity, as we felt cheated. It was nauseating to experience this level of unprofessionalism. Krysnie ended up hanging up on us after saying she would take care of it, and that she would remove it from our plan (still crying). She didnt. The next bill came and it was STILL THERE. Verizon Corporate got involved and finally were able to override her poor management. Probably a good thing she didnt answer the phone when Verizon Corporate and myself conference called her, or else we would have hurt her feelings and made her cry again.

Do not go to this store!!! The staff here including their manager, Krysnie are deceitful and untrustworthy. They will illegally add numbers to your plan in an attempt to gain more commission from you (as it is a dealership and not a corporate store). Krysnie is highly emotional and unprofessional as I recently witnessed whilst calling her out on her lying and general discontempt for the rights of customers. She will back handedly gossip about you to her staff and refuse to accept responsibility for her unethical decisions.

Great customer service. Very happy with the people here

I was there today and i have issues with technology, Juan was extremely helpful with all of my concenrs and took the time to fix them for me. Kudos to this store and Its staff!!!!!

Great customer service provided by the whole staff in the store. Krysnie have always been helful

Great store great energy and enthusiasm. Sean was awesome.

3 month ago I bought a car charger for my Samsung phone at this store for around 30USD plus. Expensive for a charger but I expect a quality product backed by great service and I am willing to pay some more. The Naztech charger phone plug fell appart after around 20 uses what seemed to be a design flaw. Anyhow paid a high price went back and expected that the store will exchange the charger without any issues. However, it turned out that they store manager was not willing to do any exchanges because they do no longer carry Naztech. I guess because they had to many returns ... bottom line I expected better customer service . I say: do not buy here, store is expensive, they do not stand behind their products and you receive bad customer service.

I always come to krysnie for help. She is good to me with all my needs and she is patient with me

Been coming here for years.. Wonderful service...I tell my friends to come here

Great customer service. Definetlybwill be coming back

Krysnie is funny and very entertaining love her energy

GREAT SERVICE! Love the store,

Friendly. Very helpful. Clean store!!

Fix all my problems. Worked with Jay and came back and worked with Priscilla.

Worst customer service when there is a problem with the equipment you purchased from them. I have been getting the run around for the past few weeks now its out of the 14 day return window. Dont purchase from them as they are not held to the same standards as a real Verizon! Warning

Great customer service from this store and Krysnie

Great customer service provides by Sean

Krysnie and Stephanie went above and beyond to meet my needs!

Pleasant experience with Priscilla.

Great customer service from this store

Oscar was a wonderful help

Friendly and helpful

Quick and knowledgeable

Ask for Armando or Daniel. Not the manager.

Great customer service

Great customer service

Amazing

Great customer service from Krysnie and Stephanie