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Carpet Direct and Flooring
1301 S 12th W, Rexburg, ID 83440, United States
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Carpet Direct and Flooring
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Jo
Review №1

Carpet Direct installed out LVP and Carpet in our entire house. They worked hard and the final product was awesome! I really appreciated Wylie and all his hard work. He is friendly and always follows-up. Working with Wade was great as well. Its really good to find a honest business who will stand by their work. Thank you Carpet Direct!

Va
Review №2

Very happy with our experience working with Carpet Direct & Flooring! They were able to squeeze us into a tight schedule in time for us to get into our new house the weekend we were hoping to. Every employee we talked to was super kind and professional.In spirit of leaving an honest review, they did say they were confident their prices would be less than our Home Depot quote, which ultimately it was not. They were willing to work with us to get us closer to our budget and gave us some options to cut costs. We chose to do the carpet and staple removal and the Kilz paint application ourselves and they gave us a couple bids so we could make informed decisions and stick within that budget.The father daughter team who did our install was SO nice and were super happy with how it turned out. Everyone who has come over has commented on how soft it is. Would absolutely recommend these guys!

El
Review №3

I went in because I needed a piece of carpet to patch an area our cats destroyed. They not only helped me find a piece to match, but when I asked what I owed for the piece (probably around 14 by 48 inches) I was told that a thanks was enough. It was so incredibly kind and generous of them! I would honestly recommend them to anyone who needs new flooring.

Br
Review №4

Best place in Idaho to take care of your flooring needs. We have used them for a number of projects. Locally owned, operated, and great people!

As
Review №5

Very impressed with the carpet and service we received from Carpet Direct! Every employee I came into contact with was fantastic and more than willing to help in any way possible. Every flooring place around is booked out several weeks in advance including Carpet Direct. They were still able to squeeze me in for and emergency job prior to selling our house. The carpet is a nice quality and the installer did a wonderful job! Thanks Carpet Direct you certainly earned my return business and that of our friends and family!

Br
Review №6

I have been so impressed with the whole Carpet Direct Team. Laurie, Wade, and everyone else has been great.Very helpful, kind and quick response to every concern or question. I first went to Carpet Direct and found the best prices on vinyl flooring and carpet 2 years ago. I decided to remodel my bedroom and without question went back to CD. Again the service and experience was top notch! Would very highly recommend!!

Ty
Review №7

Overall great experience. The office staff was nice and easy to work with, and the installer did a great job. Would highly recommend.

Je
Review №8

Our experience with Alison and Wade was great! We love the carpet and LVP that we purchased from them and felt like they gave us a great price! Customer service was excellent and when we had a problem they were great to help us work it out! The quality of carpet was great and the installation was quick and clean! They didn’t leave a mess behind them and vacuumed after they finished!

Tr
Review №9

We went in on a Saturday close to closing time. They had us come right in and were happy to help. I found just what I wanted at a great price. I love my my carpet, and will be going there again for my next project.

Me
Review №10

The BEST place for your flooring needs ... hands down. If they don’t have it they will find it for you. Our experience with Carpet Direct was amazing! From our first initial visit, choosing flooring products to scheduling and then the final install, we were treated with kindness and professionalism. They went the extra mile to find what would look best and last in our new home. Can’t say enough about them!

jo
Review №11

This carpet experience was amazing! We had quotes from other places and it was much higher than we had hoped. Asking around, someone told us about Carpet Direct. The girl that helped was extremely knowledgeable with all our options. They had someone there to measure for a quote very quickly and it was $1500.00 less than our best competitor quote! They finished another job a little early and were able to start mine sooner than expected. It only took a couple of days for tear out and putting in the new carpet. I went to inspect the day they finished and was shocked at how clean they left things, even the garage! Without hesitation I would use Carpet Direct again and have already recommended it to a coworker looking for carpet.MJBischoff

Ca
Review №12

Very happy with my experience working with Carpet Direct! They helped me find just what I was looking for, and were available and helpful every step of the way. I was also very impressed with the high quality of work done by the installers, everything looks amazing!

wi
Review №13

Wade and associate were very helpful with finding what we needed. They are very friendly. Just would like to say Thanks a bunch. Come visit the Rexburg store you will get the best service and product for the right price.Thanks again.

Ro
Review №14

I found both Ashley and Kinsley helpful and very friendly. I would definitely recommend them.

Na
Review №15

I am so impressed with Wade, Allison and Carpets Direct and how much they cared about helping our family get the flooring we needed. My wife is in a wheelchair and we needed to change our master bedroom, master bathroom and master closet to tile. Wade gave me great advice on what would work best for our situation, even though that made him less money than what he could have recommended. We felt great about the price and the service, and we definitely want to use them for our future flooring needs.

Rh
Review №16

My family is very happy with our experience with Carpet Direct & Flooring. The quality of the carpet is great and the prices are very competitive! Dillan was always available to answer any questions and kept the project on schedule. Thanks!

Co
Review №17

These guys have the best customer service, clean on the job, and fairly priced. I recommend them to anyone looking for a good honest company.

St
Review №18

Loved working with this company! We weren’t sure exactly what we wanted in our home so they brought out a bunch of samples to our house to see what would look best. The product we chose was actually the cheapest and it looks and feels fabulous in our place! They were able to have it put in super fast too, and it was done very well! Thanks again!

Ch
Review №19

Carpet Direct Flooring had a great LVP selection. We enjoyed working with the staff at Carpet Direct as they were very kind, knowledgeable and helpful. We love the way our new flooring looks in our new house. Installation was fast and looks great.

Mi
Review №20

Great quality, easy and friendly to work with. Super impressed! Highly recommend

Ta
Review №21

Super friendly and helpful.

De
Review №22

Great company with great people! Helped me find great carpet with in my price range and did an awesome job putting it in!

An
Review №23

Our new wood flooring is beautiful. Wylie and his team was so kind, hardworking and efficient. We appreciate Wade and his entire staff.

co
Review №24

Carpet direct was the best to work with! They had so many options, great prices and got our carpet installed quickly and beautifully. Laurie helped me choose a high quality carpet and Wade was so kind and helpful with the payment process. We’d recommend Carpet Direct to anyone in our area.

Ja
Review №25

Wonderful company to work with. Great costumer service, very attentive. They have a beautiful floor room with lots of selection. Location right off highway and easy to find.

Au
Review №26

We had a special project that required a carpet remnant. The guys at Carpet Direct were so helpful. We found just the right piece for our project. Thank you Carpet Direct!

A
Review №27

Very friendly and helpful. Just needed a small scrap to remedy a cat urine smell. They had just what I needed. Large selection of remnants. A+

Vi
Review №28

Love this family and business! Such great people. I’m a lot of work and they made me happy!!!!! So patient and willing to help me pick something to make me happy! They never made me feel guilty checking out samples and changing my mind a hundred times! I would highly recommend getting your carpet at Carpet Direct. I send all my friends and family to them. Very happy with the service and quality of their carpet. Great prices too!

Te
Review №29

My friend needed carpet tubes (card board) for a project at church and they were very accommodating. We were asking for free products which didnt give them any profit, but still they showed the best customer service! The young man named Curtis who works there helped us load everything with kindness and respect. Such a wonderful store/shop.

D
Review №30

Help was amazing and they took good care of my needs.

Je
Review №31

The staff were all so wonderful at helping us pick out a carpet in the color and texture that we wanted. We had to change our installation date and they said it was no problem. The installers were very professional and took their time to make sure the job was done right the first time. We love our new carpet! It makes the whole house seem brand new.

Id
Review №32

The staff at the carpet direct are very professional and polite. They have exceptional products. Im very happy with the experience I had.

Ja
Review №33

The Carpet Direct (CD) Team in Rexburg are amazing! I own a local construction company and rely on CD for my flooring needs. Their customer service and showroom floor are amazing! There is a great peace of mind, knowing your client is going to get the best service and the right product when the visit the CD store. Thank you CD Team!

Ke
Review №34

The staff is so incredibly kind and helpful. Went above and beyond our expectations. Definitely recommend this place if you’re looking for good flooring and a good experience.

St
Review №35

I am beyond pleased with the carpet, the installation, the professionalism and just all around kindness of the people that I’ve had the pleasure of dealing with!!! I’ve got another big project in the works that is going to require new carpet- I will be going to Carpet Direct!

To
Review №36

I had a very small project and they took the time to help me out with a perfect solution. They were very helpful and courteous. I would highly recommend them.

Ch
Review №37

Absolutely fantastic customer service! Very friendly and professional. I only had a small project but they treated me like I was the #1 customer of the day! Really appreciated how genuine they were. They definitely went the extra mile for me and I highly recommend them.

Ka
Review №38

Our experience with Carpet Direct was pleasing in every way. They met all our requirements and helped us reach our desired budget. Even after an injury to one of the installers, they finished the job. We recommend Carpet Direct personally and professionally!

Ho
Review №39

I am so impressed!! I was in desperate need of new flooring in my house. Carpet and vinyl. I gave them a call and explained my situation. They had an opening in their schedule and were able to come out and measure that same day. They helped me pick out amazing carpet and vinyl that fit my price range and the look and feel I was going for. Their crew was out the next day removing and installing. They did such a fantastic job! My 3 year old tried to play supervisor and they were so friendly with him and kind. After everything was completed, they cleaned everything and made it look very nice. Amazing, amazing people. We could not be happier and more thankful than we are!!!

Cl
Review №40

SOO helpful!! I came in and they were so quick to help me out with my project. They even cut my piece perfect to size right then and there!They also sell, or give away scraps which is so usefulDefinitely coming back!

Je
Review №41

Great customer service and pricing.

Ty
Review №42

Great place and we love our carpet!

Ch
Review №43

Getting new carpet was never easier. Their showroom had a huge selection, as well as knowledgeable sales people. The installation team, headed by Wiley, was fast and efficient and did a beautiful job. The carpet is even better than I anticipated-so soft and looks great. I was happy with the price too. Definitely deserving of 5 stars!

Br
Review №44

Excellent service! Time constraint to get our home on the market. Carpet Direct was great to get us on their schedule and complete the project. They did a beautiful job. Our home sold within 12 days!

Cl
Review №45

Carpet Direct did a great job providing me with new carpet throughout my home, and installed it in a timely, professional manner. They were so easy to work with. No pressure, and able to answer any questions I had.

Je
Review №46

Carpet Direct was so helpful and easy to work with. Appreciated all the friendly people, from the store to those doing the installation. Also was grateful for a quick turnaround from order to installation. Definitely recommend to others!

Jo
Review №47

Excellent service, great products and lots to choose from. Wade and Allison are awesome. Highly recommend them for any any and all flooring needs. We wont go anywhere else.

mi
Review №48

We would recommend Carpet direct to everyone. We had such a great experience. Allison & Wade Hathaway came right to our house and helped us decide what would work best for us. So thankful for their help. I love my new carpet and loved working with Carpet Direct! Best experience 😊

An
Review №49

Carpet Direct just won over a new loyal customer. I went in there with some rather unique needs, and they bent over backwards to help me out. Laurie answered all kinds of questions I had, and Andy provided above and beyond my expectations. These people treat every person that walks into their store like the most important customer. Fantastic!

Ch
Review №50

Exceptional costumer service. The best I’ve ever had. The quality of work is amazing! You get exactly what you expect. No need to look any further, Carpet Direct is the best!

Wh
Review №51

The process from when I decided I needed to replace the carpet in my basement to the moment it was installed and finished was so easy and hassle free. I went in with a budget and just a general idea of what I wanted and carpet direct took care of the rest for me from that point. The entire staff is so kind and welcoming! I usually have a really hard time making big choices, but Laurie guided me through & I’m happy that she was there to help because I wouldve been overwhelmed without her, she knows what she is talking about and made me feel excited and confident about my final choice! Clay, my main carpet installer, was very professional and went above and beyond in his work! He was on time and always kept me in the loop with updates. I have used quite a few different companies before, but carpet direct has been the only business that didn’t make me feel like a person on their checklist and they took away all stress that I usually have when it comes to home improvements- the carpet and the service was high quality, and I couldn’t be any happier with the finished product. I will always recommend them from now on!

St
Review №52

Amazing company and group! Very professional. I was very impressed to work with this group and their willingness to work with us. They were timely, accurate and punctual. Highly recommended to anyone shopping residential or commercial carpet. Couldnt be more pleased!

Ba
Review №53

These guys are great! They had exactly what I need and were very friendly. I need some carpet for an eagle project and they helped me out. Great service and very fast.

An
Review №54

Carpet Direct was AWESOME! We had them do the entire house and it looks wonderful! Their price beat Home Depot and they installed everything super fast! They left our house clean, and were very professional. Would definitely use them again!

Ho
Review №55

Home Depot and Lowe’s didn’t have anything close to a match for the carpet I have at home and a small selection of carpet in stock. Driving home I saw Carpet Direct’s advertisement from the freeway and as a last ditch effort walked in their door. The staff that helped me tailored their expertise to my situation and helped me find the closest match to a carpet that was discontinued 5 years ago. So helpful and approachable!

Wa
Review №56

I have always been treated fairly in dealing with Tim and Wade. Not only does Wade have an awesome name but he listens patiently when I describe my flooring issues and comes up with the appropriate solution(s). Tim has always followed through on getting my projects completed on time and his attention to detail has always produced an excellent finished product. I have enjoyed working with Carpet Direct and would recommend them for any project. Big or small, you get the same timely service and attention to detail.

Je
Review №57

Wade and Andy took such good care of us..... From answering our questions, selecting the best carpet for our needs, to loading up the truck! They were knowledgeable, friendly and very helpful! We will definitely be back, and will also recommend them to everyone for any and all flooring needs!

Li
Review №58

I choose Carpet Direct first when I look for flooring. They did my basement carpet two years ago. The carpet still looks great after 2 years even though my kids have been all over it. I recently went there too see about replacing the linoleum in my bathroom. SUPER helpful and I went home with a great deal !

Ch
Review №59

We visited this store when we were on a road trip into Idaho when we heard the carpet choice back home was unavailable. We needed to stay in schedule so we couldnt wait until we got back home. The ladies at Carpet Direct and Flooring were really helpful showing us options from Shaw even though we werent buying carpet from them.

Ju
Review №60

They were amazing help. We were looking for small carpet samples to fix a tear in our living room, and they were able to find the perfect match in a matter of minutes!

Br
Review №61

The staff at Carpet Direct was very helpful on finding a great product that matched our existing cabinets and finishes in our home. The installers provided knowledge advice when choosing the best layout. They were also courteous and clean. Overall a great experience!

Jo
Review №62

Very professional to work with and pricing was very competitive. Wade Hathaway is the owner and was great to work with. Wiley was our installer and did an outstanding job! I highly recommend Wiley. He made sure our stairs were done with a top of the line installed look! We upgraded our pad to the softer urethane pad and have been so glad that we did. Although they didnt recommend the softer pad for steps from a safety/wear standpoint. Very pleased customer! We did our own tear out/haul away/furniture moving and it worked out well.

Au
Review №63

Curtis was awesome to work with. Theyll take care of you here.

An
Review №64

Amazing People and Great Service!!! We will definetly be coming back for all of our flooring and carpeting needs. We recommend them to everyone.

Jo
Review №65

Their sales staff is so helpful! Laurie is a rock star and Wade is one of the most genuine people with whom I’ve had the pleasure of doing business. Fair pricing and an excellent selection make this company my go-to for all flooring needs in Eastern Idaho.

Va
Review №66

We went in to pick out new carpet and linoleum for our home remodel and wound up getting all our tile as well! We love the quality of the materials and couldnt be happier with the service we received from Wade and the rest of the staff at Carpet Direct. They went out of their way to help us find just what we were looking for and have made our vision come to life for what we were wanting in our home. I highly recommend going here for all your projects! They had awesome customer service, high quality materials, very knowledgeable staff and great prices. I know we will be going back for all future projects and will be referring all our friends and family here as well.

ti
Review №67

I needed a small amount of flooring for a bathroom. They made picking easy, had it in stock and Andy told me the best way to install it myself! They will be my go-to place for all my projects.I also loved how friendly they were and easy to talk to!!!

K
Review №68

Ive dealt with Carpet Direct and Flooring on two different occasions. Both times they were excellent to work with. I found that they were very easy to work with and I felt that they were looking out for me. They helped me find a great quality carpet with a price that I could afford. The Installation crew was quick to arrive and they very professional. The carpeted rooms look fantastic! I would highly recommend!

Je
Review №69

Excellent customer service! Very happy with the luxury vinyl flooring that I chose. Had it installed by them and very impressed by how efficient the installers were. I will definitely be using Carpet Direct again!!

Ja
Review №70

Thank you Carpet Direct! You did an amazing job and our floor looks amazing. They worked miracles as I was in a tight timeline and were very accommodating.

El
Review №71

Great customer service experience. They had exactly what I needed to finish my renovations.

di
Review №72

We used Carpet Direct to replace a large amount of carpet and flooring on both floors of our home. Owner Wade Hathaway was great to work with and was a big help through the selection process for flooring and carpet. The prices were competitive, and the final install looks great. The installer was fast and did a great job, especially around a tricky stone fireplace that required some precise fitting. We will definitely work with them again and we love that they are local.

Me
Review №73

We had a great experience using Carpet Direct for our new carpet and bathroom flooring. They were great to work with! They worked closely with us and our restoration company. Wade, Laurie and Alison were so patient in getting the numbers to work with our insurance budget. The installers were friendly, professional and even helpful. (they helped us move our massive bed back into our room). I have already recommended them to my friends that are building!!. Cant go wrong with Carpet Direct in Rexburg!!

ma
Review №74

We love our new carpet!!! Its great quality and a good price. The staff there was super friendly and helpful. Everything was top notch. Will buy carpet there again....

Er
Review №75

Carpet Direct exceeded our expectations from price to install. They were quick to fit us into their schedule with clean and professional installers and a great selection of commercial carpet and luxury vinyl. Thanks Wade!

Ty
Review №76

Wade is an honest and sincere man. We needed flooring for a new clinic and he took the time to work out with us the best choices for our situation. We are very pleased with his customer service and are thrilled to have Carpet Direct as a partner with the Rexburg Free Clinic

em
Review №77

This store had many samples to choose from. The salesman was knowledgeable and explained the differences between my choices. I took several samples home and decided which one I preferred. It was ordered and delivered on time.The installers kept me informed as to when they expected to arrive to lay my laminate flooring. When they came they were professional and worked quickly. They were pleasant to visit with and worked around obstacles easily and without complaint.I enjoyed this experience and will purchase from them again. I highly recommend this company without reservations.

As
Review №78

If I could rate more than 5 stars, I would. Carpet Direct has completely bent over backwards on multiple occasions to do work for our apartments in a super timely fashion. I cant say enough good about them, and as long as Im a manager I will only be using them any time we need new carpets installed at our complex. Super friendly, super efficient, super professional, we love Carpet Direct!

Je
Review №79

I cant BELIEVE how Amazing this company is to work with. Carpet Direct went ABOVE and BEYOND to take care of me and my family when replacing carpet throughout my home. I would HIGHLY recommend this company to anyone and will DEFINITELY be using them in the future. Thank you again for all you do, my home is beautiful.

Je
Review №80

Great service! People you can trust. Highly recommended.

Mi
Review №81

Great service. Friendly and attentive. I took many samples home over several months. They know their products. Gave me a lot of help and pointers. I compared prices and their price was the best.

Ka
Review №82

Tara at the office was extremely helpful picking out our carpet. There is a small area that I needed to put in vinyl and they gave me a great deal and free glue for it! Mike installed the carpet and was very friendly and professional. I would definitely recommend and will use them.

Ho
Review №83

I had the best experience with Wade at Carpet Direct. Good, quality customer service can be hard to find and Carpet Direct more than surpassed my expectations. I left wishing I had more projects that needed flooring! Cant recommend them enough!

Ri
Review №84

Wade is great - he offers great service, great products, great install, and much more... He does all our homes @ River Valley Homes and he does a fantastic job. We highly and confidently recommend them....

Lu
Review №85

Extremely helpful, i had an abnormal measurement for a piece of carpet i wanted to put in the back of my van, and they were able to find a perfect piece, and gave me a screaming deal. best carpet place in south east idaho

Ke
Review №86

Excellent service! They were so kind and did everything they could to help us! Definitely going to them again for all our flooring needs!

Sh
Review №87

Have small project that I just needed a small amount of vinyl and Carpet Direct was so great to help me out. Thanks

Ja
Review №88

I was so impressed with their customer service. I was in need of a carpet remnant for under our stairs. They had a lot to choose from and also for a reasonable and affordable price. Dont shop at Rexburg Tile and Stone for your carpet. I will always come to Carpet Direct.

An
Review №89

We had a wonderful experience with Capet Direct and Flooring! The selection they offer is fantastic and the service was outstanding. They were great to stay in our budget and showed us all our options in our price range.

Ca
Review №90

Carpet Direct and Flooring recently came to Hailey Public Library to install quite a bit of carpet. Throughout the entire process, the staff was professional, reliable, and extremely helpful in whatever we needed help with. I highly recommend using their services for any project you have; big or small! You wont regret it.

Ma
Review №91

If you want great customer service, then give Wade Hathaway at Carpet Direct and Flooring a call. He will go the extra mile to ensure you are satisfied with whatever you may need. We recently had our basement flooded and Wade came out to our home, discussed the options, and then provided us with a durable high quality carpet. Wade will make sure you are satisfied.

Jo
Review №92

Great showroom with lots of options. Affordable prices and great installers who are quick and professional! Wade is very helpful and easy to work with. Will use again!

Ma
Review №93

The guys at Carpet Direct are great at offering high-quality products while maintaining a high level of professionalism and customer service. The basement in our office flooded and they were fantastic about cooperating with us on getting the carpets replaced and working with our schedule. I would highly recommend Carpet Direct to anyone in the Snake River Valley.

Br
Review №94

They do all our homes & do a great job. From product selection to install - they are outstanding..... I highly recommend them...

Ga
Review №95

We had an amazing experience at Carpet Direct & Flooring on Rexburg, ID. The selection is great and the customer service out performed any expectations we had! Wade Hathaway was attentive to us and left us with an experience that we are happy to recommend to others. By the way, Wade speaks Spanish in case you need it!

Jo
Review №96

Laurie did such a great job for me! I was on a tight budget and she found me a great carpet at a great price! Just what i was looking for!Thank you Laurie!

Ch
Review №97

They have a beautiful office and their staff is so friendly!!! Customer service is definitely a 10 out of 10! I was really impressed by their selection which had a great range and a lot of styles. I would absolutely recommend them to friends for any flooring needs!

El
Review №98

Just went in for a small project, looking for pad and carpet. Super friendly, HUGE selection, open on Saturday! Great local business!

Am
Review №99

Loved our experience with Carpet Direct in Rexburg. We received wonderful help and advice in the showroom. We also appreciated the professionalism and the courtesy of the installers. It was a great experience end to end and we loved the results!

Da
Review №100

Not surprised Carpet Direct has 5 stars! If you’re looking for flooring or even the perfect shower tile I highly recommend going here! Wade was very knowledgeable when it came to all my questions. Alison, I believe was her name (cute blonde) was very helpful with picking out the perfect colors! The installers showed up on time and did amazing work! Seriously, these guys felt like family and I wouldn’t recommend going anywhere else!

Information
55 Photos
100 Comments
5 Rating
  • Address:1301 S 12th W, Rexburg, ID 83440, United States
  • Site:http://carpetdirectflooring.com/
  • Phone:+1 208-359-8055
Categories
  • Carpet store
  • Carpet installer
  • Flooring contractor
  • Flooring store
  • Tile contractor
  • Tile store
  • Warehouse
  • Wood floor installation service
Working hours
  • Monday:9AM–5:30PM
  • Tuesday:10AM–2PM
  • Wednesday:Closed
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5:30PM
  • Sunday:9AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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