While some of the employees/gals in this store location are certainly rude, I would have to agree to some of the reviews here, there is one guy here who is GR8. I was waited on by Cade ... he is not only polite and respectful to customers, but he went out of his way, and above and beyond to help me in my situation. He was a real blessing. I was so grateful for his good service. Its so hard to find employees that give a hoot about truly helping someone out, and hes even more impressive because hes a younger gentleman and most of them are not so respectful ! I can highly recommend Cade at this location for sure - hes a stellar example of good customer service and should train the others. Management, give this guy a raise !

Andy or Angie or whatever her name is that works at the printing services is RUDE and lazy. She kept saying my design wouldn’t fit on the business card. I had to provide three different designs and she kept saying no to each. She then said she would have to cancel my order and I would have to submit a new order. I asked if I can just send her a different design and she said no that she had to cancel the order. I then get an email saying that I requested my order to be cancelled and “can keep the product or donate it” i didn’t even get any product?!?

The girl at the desk acted like she did not want to help me, and did not want to assist me in printing some papers. I told one of the managers I needed that copy back she said she put it in the shredder. I did not asked her to do that.That has all of my information on it. Now I have to contact this company and let them know what happened. I hope they did not keep it for themselves.

Went in to try out a piece of office furniture and then buy it. All was well until the sales person(young male) decided to ring me up. Upon paying for it-while he graciously helped me take out my boxed furniture- I asked him why I was charged an extra $21.63 (with tax). He states, In order to get the promotional offer, I have to charge that amount. Its the only way to get the promo price. Trust me its good. After further review of the receipt, the sales guy tacked on an extended warranty on my purchase without asking me! Are you that desperate to make your commission?? If so, let me know ahead of time and I will tip you $20, instead of you trying to swindle me by deceitful sales tactics; which are not ethical nor appropriate. This will be the last time I purchase anything from this location. When I went back in a few minutes later, my sales person wasnt there. The young woman- while friendly- advised me that he shouldnt have added that on. She turns to the woman next to her (apparently the store manager) and immediately signed off to return the extended warranty charge and apologized. Hire people with integrity and professionalism. And if these types of sales people are that desperate, l suggest perhaps, increase their wages and dont push so hard for commission based warranty sales! If that still doesnt work then dont hire them in the first place! FYI- I do NOT recommend this establishment. Thanks for helping me lose trust in your business practice and your people!

Went to this store to by a new printer on Sunday 6/13/2021.All I can say is the young man helping us on the floor needs a lesson on customer service!!!!!We wont be back to this store!!!!

5-1-2021 (10:15 am). Employee playing on her cell phone.This is the 2nd time Ive come to get a 12x20 scanned. Last time I was told itd be an hr wait. There was a big order. This time i come early, im told it will be 20 min the scanner wasnt up and running. I wait. Gentleman walks up, Employee says his request cant be done today theres a big order working. Gentleman says hell pick up Mon.Employee goes back to playing with phone. 20 min later Im told theres something wrong with the scanner it will be an hr. One of two things either your equipment is shiesty or your employee. I went to Office Max and it was done in 5 min.

Great customer service from Anderson.

Poor customer service, the self printing machines not working and no one care to put a sign or try to help customers to print their paperwork, they charge extra for the print out cuse their machines not working. Jordon ( the manager ) dont know what going on in his store, its a bad joke place.

Great customer service, the people there are super helpful every time I go by.

Excellent customer service. The woman working in the services center today was all by herself, had several customers requiring her attention, yet she was the utmost professional and accommodated my shredding needs. She acknowledged and apologized for the wait, which was not her fault.

The 2 employees who helped me had great customer service skills. The manager on duty was very knowledgeable.

Poor customer service, the self printing machines not working and no one care to put a sign or try to help customers to print I tried to print some documents I ask the employee to print for me she said She’s busy now I asked to call manager Manager also he ignore me help another person and I just walk from the store that was very disappointment Can’t go back anymore There is another location to print Never go back again.

There was this worker named Pat who works in the printing department. He went above and beyond to assist us. He was super helpful and was the nicest person ever!

UpdateThank you Kyle. I have the 14 notebooks. My Christmas bags are complete. You made this EASY!!EASY, NO!!!!I would give you a 0 if I could. I drove all the way from your STAPLES in South Lake to purchase items for my senior citizen bags, I am putting together for my church. The item pictured below showed you had 14 on hand in Richardson, on your clearance aisle. I RUSHED over to the store, the manager inform me sure we have the 14 but there in the back in a clearance bins and it would take too long him me to get/find them. Again I ask and stated my request again. This time I was sure he would change his tune and have a willingness to help. Once again I got the same reply.No maam it would take too long. He never went back to check. He never offered or stated give me a day and I will pull them and call you to come back to get them. NOTHING. Poor customer service, no willingness to help and definitely no willingness to go the extra mile. Staples you disappoint me. You did not make it EASY! Staples YOU need more training in your management area because leadership starts from the TOP!!! EPIC failure in customer service.

Would only sell me a display model chair at full price if I bought the extended warranty. But they said it was OK because I could just tell the warranty service that the chair was damaged and they would refund me the money. I don’t do fraud.

The print and marketing team is amazing. Super friendly and very helpful. I understand at times that it gets busy and they cant help me right away but when they finally come to help me they always have a smile on their face!

Clean and well stocked location. It never seems very busy, so quick in & out is great. Always seem to have what I am looking for in stock. It is easy to get assistance if needed. The staff has always been courteous and attentive.

Amazing service at the print shop! I requested a last minute print and they were able to squeeze me in. They definitely went above and beyond for us and really made my day.

When my chairs armrest failed after nine years, I tried contacting the manufacturer (Global Furniture Group) for a replacement part, but they were unresponsive, telling me to go to the original dealer (Staples).Staples honored the manufacturers 10 year warranty by refunding the original purchase price of the chair. So I used that credit to buy an even better chair (not made by Global!). Emmy was the point person and was very helpful!

Mr. Pat at the Copy Center took good care of me! Great Customer Service and my time was important to him. I really appreciated that! #CustomerSatisfaction

Great place with great prices! The store has every office, school, and art supply you can ask for. The staff are extremely helpful and the prices are great! There are plenty amounts of deals and clearance items as well, the only complaint is that its a but unorganized but other than that its clean and great! 👍

The Print Shop team is great!!! Came in last September to print wedding invitations and they were very patient.

It was easy to make both black & white and color copies on one machine. I was able to use my credit card so I didnt have to wait for a service person. It was a great improvement over previous experiences.

This location staples store customer service is horible and unprofessional. I will never come back again. Order everything on Amazon is better I don’t have to see many rude angry faces cashiers in this store.

Worst customer service ever old man that was attending the print area in the afternoon shift was disrespectful, he did not want to look for my Business card proof design by saying that I was in the wrong location. I said that I was receive a phone call from the store few hours ago letting le know the design was ready and he continue saying that they did no. The only thing I can say I feel racism from him. I asked speak with the manager never came. Finally other guy found the design but of course I walked away. I let them know I have received the worst customer services. Actually I feel terrible holding my baby girl waiting long time. Terrible never go there again.

This location has the best and I mean best staff ever. Daniel & William are the best management team Ive encountered in all my years of shopping at Staples. You guys Rock and thank you for always taking excellent care of me and my business!

This is a big store. I ordered something online and came to pick up. Not lots of people there but still I had to wait for about 15 minutes. Its so hot time of the year - schools begin soon - and nobody was shopping at 6pm. Strange. The store is normal regular office supplies store.

Fast service in the print shop.

Terrible service. Been left standing here while they look at their phones. Poor attitude from anyone I talked to.

Ok could of been better, mgr would not give cash back less than $6.00 Back? I see that they had a now hiring sign. My cards were stolen so I didnt have the same card I had before.Oh well thats life.

My husband and I with our 2 year old stopped by for some quick office supplies because we wanted to avoid the crowd at Target. I saw a standing adjustable desk I liked, so my husband said hed buy it for me for my birthday. It had no price, and there was no one around to help us. We walked to the front to ask the cashier for help. This man next to her said hed help us. We showed him the desk, and he couldnt find a barcode to scan. He told us he was going to check the back to find out the price. We also asked if the desk on display is the one for sale or if we would be getting a new one. He didnt know that answer either and said he would find out for us. HE NEVER CAME BACK. We got tired of waiting, so we decided to checkout. HE WAS AT THE FRONT WORKING ON A COPY MACHINE. While in the checkout lane, he talked to us across the store and said, I couldnt find any information on it. I responded, Thanks for coming to let us know. He replies, I got busy. We were so upset that we asked the cashier to speak to a manager. Well...HE IS THE MANAGER. His name is Brandon. He, the manager, couldnt find the price on a big ticket item??? There are so many things he could have done to keep us satisfied customers, but he just didnt care or knows nothing about customer service. We now understand why this Staples is always empty. The cashier and another staff member did apologize for our experience, something the manager couldnt do.

God bless staples!

This store offers a Awesome bunch of employees. Always friendly, attentive, and most of all im treated kindly. Pat have helped me numerous times with faxes, copies, etc. Keep up the good work Pat (you deserve a big pay raise) Thank You for all you do!!

Prices are reasonable and selection of items are ok. The staff is helpful most of the time. The location makes this place quite convenient and they are almost never busy except maybe during the weeks that schools start. Also, you will always find a good parking spot.

Help with printing documents from my cell phone. Very helpful employees and makung copies of documents. I can always count on good advice and any help needed

Good place, good prices, did not carry what I needed, but staff was helpful

Slow service. No urgency at all. Print shop was helpful about a month ago,. Now not worth the trouble. They lost me today on an order over $300 when the cashier walked me because my rewards profile didnt come up. I predict this store will look like the neighbor next door within a year.

Its neat. The staff is friendly. They are willing to help you.

Easy print job. Cheap price.

Pat absolutely helped me out with my printing needs. Great service 👍👍

The rest of the store is ok but the print shop has amazing employees ready to help scan, copy and print your documents. Ive been coming here for years and service has always been top notch in the print shop.

I needed to do very specific binding. They were very patient as I explained everything I needed done. We will see how accurate they are when I pick it up later!

Always need wait for a long time for printing service and people inside dont care if someone waiting, they just doing their own work.. dont go this location, waste you a lot of time..

Al says a quick visit. No lines.

Easy to find, Convienant location with an Abundance of parking. Staff was extremely knowledgeable and helpful. Guided me to purchase cheapest route for my need of reading glasses left at home this morning. Thanks .

The print and marketing needs to be retrained on how to handle customers and multitasking/prioritizing! I just came in to print a resume and they took forever to help me. Then when I waved one of them down I tell her I need to print a resume and sent it to the email. She takes forever to come back up, I tell her I sent it, and she doesn’t even ask me what kind of paper I want. She never came back up to me but the guy did and he just hands me the resume on this weird paper. I told him I wanted it on resume paper (obviously) and he says 30 mins! Omg I’ve worked at Staples at this department and no it doesn’t take 30 mins. When you have huge projects, you put those aside and help the customers with with smaller needs. I just told him that’s ridiculous and could I at least pay cuz I’m not waiting another 30 mins while they do their big projects just to pay and he says I can just take it for free. Very disappointed and I didn’t even have time to speak to the manager because I was late for my interview (their fault). As a former employer, this is totally unacceptable!

They can bond your book so it will last flat when opened. So nice!

I had an almost useless experience here. I got there at 8:02 on a weekday and they had not opened the doors yet. I waited at the front door until 8:09 before someone came to open the door. I came to do an even exchange on some K-cup hazelnut coffee and they wouldnt let me. I asked just to swap the exact same product, just no flavor. The sales associate was completely unwilling to help and wouldnt get me a manager to help. Now I still have hazelnut coffee...not my favorite!

I went there to get school supplies, but the sale on school supplies, was limited to just a few items. I ended up with an 83.00 bill at check out. I am sure it would have been cheaper elsewhere.No one approached to ask if we needed help, and at check out I made a comment about my 83.00 purchase fitting into one bag, and was quickly told a customer had a 1200.00 purchase that fit in one bag. So, I guess I should have been grateful?I will shop somewhere else next time. Its over priced, the service is non existent, or condescending. Not a good experience.

Walked in, no one said hi, Welcome to staples. Walked through the whole store no one approach me to ask if I needed any help. When I asked if there was someone who could help me, they said, yeah, what do you need? No sorry, how can I assist you. Cashier didnt even say thanks for shopping with usHorrible customer service....

Very poor customer service. Prices that were clearly marked were apparently mismarked and instead of honoring the prices, the cashier insinuated that my friend was trying to be dishonest. Furthermore even when the manager was willing to agree to the posted prices, the cashier refused to cooperate resulting in my friend having to go back to the manager for assistance. My suggestion, retrain or release the employee.

Great place for office and school supplies with extremely friendly employees.

Helpful, friendly people and enough of them to get help.

Good place for office supplies especially during back to school time good deals than

Walked in to drop off some old electronics for recycling. I didnt see any signs identifying a drop off location within the store, so I stood at the customer service desk for about 15 minutes while every employee pretended like they didnt see me. Eventually I got frustrated and left. This place is barely staffed and whoever actually does work there has tunnel vision.

Left early from work to come to store. It’s closed & it’s only 7:30 (they close at 8). They didn’t even put a sign stating they would be closing earlier. Very disrespectful!

I just had a situation at Staples in Richardson printing dept.. Guess what? I will not discuss what happened but, the Manager took my complaint over the phone and assured me he will take care of the problem. Keep up the good work Staples....management and staff.Tracy,Richardson, Tx.

OMG i ordered a customer banner and tried to hang it up yesterday but the hold at the conner ripped... i called their customer and they dont really care and told me to pay in full for a new one... she really means, i said are you treating your customers like this attitude and she didnt care... eww

Managers late and it’s 930 and the store is not open..... very disappointed in the this store is operated.

A bit pricey but good office supplies store

The workers are always nice and willing to help

The best customer service in the printing area Ive ever experienced

Prices were nearly twice what was advertised online, supplies were really low. The staff was friendly and willing to help, which is the only reason I didnt give it one star, but there was really nothing they could do.

Wife looking for supplies. Found what she wanted. Helpful staff.

Went in to fax some papers. The staff was very friendly and helpful.

Now that was easy! I guess it depends on which Staples you go to, and who you deal with.

Good techs to help with PC issues!

The manager is rude. I told them the list price is $100 higher than the price in the staples website even the product is in clearance. He isnt care about the wrong price tag and isnt wiling to sell me the product. This store is closing soon base on the customer service like this

The best way to send fax and make copies

Emmy is a great employee very helpful

Its convenient. You can ship, print, copy and fax.

My friend and I went to this store on December 31, 2014 around 3:00 pm to print a birthday card for his kids. The lady at the copy center treated us extremely bad. We reported to the manager, and she also couldnt even listen to us. I am still shocked with the way they treat us. I dont know where to report but I am sad.

I always get good service here

When you use their machines. You pay $5.00 from your charge card on machine. And if you dont use all of it. You dont get your change back same day.

The worst Staples ever! With completely lazy photo center workers! We came there with CD disk and we needed to transfer pics to USB drive - which by the way we wanted to buy at their place and make sale for them- (cause we didnt have CD drive on laptop) and the guy told us that they cant do that because they dont have special software! As if we are idiots! Because everyone who use computer at least once knows that no software needed! You just put disk inside and than copy and paste any pic on USB drive! He was just too lazy to do His Work and made excuses so he could minute after clock out and go outside to smoke!Suggestion to Human Resources- hire people who actually DO the job that they were hired for and not get paid just for smoking outside.

Favorite office store, the best print and copy center

I had a very bad experience here I come in for to fax a few papere for my work I need a little help and a very rude older employee NAME PAT was being very rude and disrespectful towards me he wont not help me he didnt want to work for his pay check he was screaming at me than when I ask for a manager he told me here David he was more rude he dont want to work at all just like PAT I dont understand what kind of business they are running they not professional Im very sorry I come in and spent over $35 to be abuses DEAR PAT if you dont enjoy your job please go back to school and get a new career I understand its hard to at 60 but this nobody problem but your own you cant work industry when you dont know how to respect customer DEAR DAVID you are very unfit to be a manager of any business you should be shame of your self and maybe you and PAT should quite work because you dont work in the store at all and apply for a lower level job maybe become a CUSTODIAN and unleash try to work some what

Good prices on some things

Long wait to find someone to help you out

The management staff is just awesome!

Monica Peralta for this store is the supervisor. She is terrible, not organized, not paying attention. I gave her the order for two copies of blueprints, the other day she was saying sorry and I could have only one copy of the blueprints. She doesn’t understand what she is doing.

I went to Belt line location to print my busibess cards and this lady name Monica helped me....She was very helping and kind

A little understaffed today, but courteous and knowledgeable service. I found everything I needed - including postage.

Horrible service by the Manager (David) came in looking for a white cardboard and they had no intention in helping locate it. Without even asking for dimensions they said they did not have it and woukd take 3DAYS to get it!!!

Good store,clean, well stocked, helpful staff

Checker was very helpful and pleasant.

Dont buy anything with a square trade extended warranty. They are a terrible company and make you jump through meaning less hoops.

Great service, quick in and out! Even price match no questions!

No help from employee. If you can find any one who works there at all.

I visited the store yesterday the cashier was very rude she clearly did not want to be there however the store is nice and I found what I needed

Went in to laminate my cpr card, the guy that helped me managed to help out another customer, help someone on the phone, and rang me up all at the same time. All in a span of 5min

Staples promises were unkeep which cost me substantial money

Had to order online what should have been in the store

Was waiting to be helped in the copy center for 15 min.No one even said Ill be with you in a moment. Poor customer service

Copy machine not working. LONG line just to get help. I left.

Great customer service

Horrible place and horrible staff * cough cough * @ the printing and copying area.... goodbye

No one on the floor for help. I buy 2 boxes of the Hanging File Frames - Letter Size & there were supposed to be 2 frames per box & one box only had 1 frame. Now I have to do a return...ugh!

First looks like this location is short on staff if luckily you find someone sales staff is rude and not willing to help.

I went today to the store and the guy who was there was rude and lying to my face that he fixed in store pickup for my business cards that I ordered he called me back and said that Im not going to get the cards by delivery cause I didnt pay to the store even he told me to come back to the store and redo all process again, Ive spent 40 minutes of my time in there its really not a good place to buy or do ordering.