Absolutely the best customer service period. When buying a new or used car, you want to feel that you are not being taken for a fool and that you are getting a good deal and they really work with your expectations. We went in a bit late and they never changed their great attitude (even though Im sure they wanted to go home) they kept cheered and outgoing at late hours helping us with finance papers etc.. Made our first car buy a great experience. We loved Allan and Roger and everyone that helped us out. Recommend

I had a horrible experience! I bought a used vehicle and Trent in financing screwed up my paperwork and gave the DMV the name of some other customer. It took over 1 year to get my license plate and registration and all without even an apology. I will never do business at Hanlees Hilltop Nissan again. Buyer beware!

Great experience, awesome customer service! Ramon was great answered all my questions and was extremely helpful!

I came here a few years ago to trade in my car. I chatted with someone online about a Nissan Rogue or Nissan Kicks, but was more interested in a Nissan Kicks. When I got there he told me they sold out of the Nissan Kicks. When I was trading in my car it was in my brothers name and he didnt have to be there,he didnt even sign anything, I kept asking the sales guy he said dont worry. I did end up getting the car in my name, which was my plan. I was here for a very long time, like 6 hours. This is my first car in my name so I expected the interest to be high. I read the contract (afterwards at a later time) and all I can say is I was ripped off with my trade in. My fault for not reading beforehand. About a week or two later I also had issues with my check engine light coming on. I did come in a few times to get it resolved but it did turn off and they said they couldnt scan it. It was eventually fixed and I havent had a problem with that. I was told to come back in 8 or 9 months to refinance it. I did and they said to come back after a year of payments. I ended up not refinancing it. The service department is good. I would get my oil changes and the appointments were convenient. I wouldnt purchase a car here again I know what to expect from a dealership and I will take it as a learning experience.

Buying a new car has never been easier. I had the best sales consultant his name is Jose and I’m definitely going to be recommending him to all my friends and family. He was super informative and let me know about all the cars and the features of them. If you are going to this location, ask for him and he will definitely go above and beyond to get the car you need.

I just got my first ever brand new Nissan Sentra 2021 & I give a lot of thanks to Roberto who helped me find a brand new car! They were so patience & very nice & funny. It was a while that I was signing paperwork but they made my experience super easy & answered all my questions I had. I’m so happy with my new car! Thank you all sooo so much!

Robert Lewis made me feel 100 percent comfortable. He was extremely polite and professional. He was friendly and did an excellent job

The employees here are the best. Very helpful and profesional. Service and sales go out and about for you, always come here for service and if your looking for a new car here is the place .

Service department staff is always very helpful and just purchased a new vehicle. Great staff and very professional. Thank you Hilltop team!

I went to this dealership not sure if I was going to drive out with a car but Jose tried everything he could to help me out and he did. Had amazing costumer service and he answered and made clear any question or concern I had. Happy with my new car and the service I got I will come again.

My experience at Hilltop Nissan was amazing thanks to Mr. Roberto Rodriguez! Mr. Roberto Rodriguez truly listens to your needs as a customer and he exceeded my expectations. Thanks to his help as a car salesman, I was able to get a brand new 2020 Nissan Altima and I couldnt be happier with my car and the service I got while at Hilltop Nissan. If you go to this location, make sure to ask for Roberto Rodriguez, he will take good care of you!!!

Buying a new car can be scary, but Hanlees Hilltop Nissan it’s the best! They take care of you and look for the best deal for you. Making sure they walk you and next to you in every single step. Thank you Hilltop Nissan !

Local and you will find what you need, they have used and new vehicles. They made it happen for me ! Thank you Hanlees Hilltop Nissan.

Great Experience, came in looking for an Altima, walked out very happy. Thank you to the young fella Jose, great help and made me fell comfortable during this process. Jose really made this process smooth and easy for me. I am very happy I have had horrible experiences at dealerships in the past.

Because its the only service dealership close by I come here. Service department customer service is horrible. First time I brought my car was to repair an ac unit they repaired my aC unit but didnt replace the hoses because they werent covered by warranty. Instead of calling me ahead of time they waited till my car was put back together didnt inform me of the bad houses but left comments on my work order. Second time I brought my car was because maf sensor was bad. Replaced sensor spark plugs 2 days later new code comes up for a catalytic converter. Again instead of informing of the issue they left comments on work order. Today I take my car in for a passenger window regulator they tell me the clip that connects my window to the regulator are bad not my regulator and I need a new window. Not new clips that would cost $15 for a pair at auto zone but a whole new window that costs over 350. Thats amazingly not covered by my third party warranty. Not only that I took my car in early i was the second person when they opened so they could look and find out whats wrong. Something that shouldve taken 20 minutes to diagnose due to the fact I already took the door panel off in an attempt to fix my window myself. As I told him myself the clips were detached from the window were broken. I thinking they were connected to the regulator not window assumed that was the problem should be a simple fix right. Nah not with this service department. They decide hey lets include the leaking oil pan in what we found wrong so the warranty can pay us more money. I didnt hear from these people until I decided to call to check on the status of my car 5 hrs later after not hearing from them. Anthony the service manager says hell call me back after he finds out what the warranty will cover. No answer had to call him back an hr later to see whats going on. Thats when he tells me whats wrong with the car my regulator works fine is the clips that are bad but thats not covered. Oh but your oil pan is bad theyll cover that tho. No word on my car until almost an hour til closing where basically my whole day was thrown away cant get a rental car thru warranty because technically it should only take 2.5 hrs to do the work. Rental coverage doesnt kick in unless 8 hrs or more. So basically theyre babysitting my car wasting my day away

Dont buy a car here gave me a scratch brand new car. When I spotted they try to said it just dirty and they went to wash it not once. I spotted it twice and they said oh we detail for you the next day. But, it gets worst after settle on a deal and price the finance manager try to change the warranty on the car. When I spotted that he said its a typo error. It even get worst when I put a down payment on it and said the down payment was the taxes I said how can a tax be exactly $5,000!! Beware you been warned!!!

Friendly, Courtesy and Comfortable environment I recommend this place to anyone and everyone..

Hilltop Nissan is local and very professional and helpful staff, starting from management. Very professional and always looking for the best deals for you. Have always had a great experience with service and sales team.

I’d like to give them 0 star but i couldn’t the manager on sells department, no respect at all never would go to over there, too disappointing

As a single woman, I was very nervous about purchasing my new car. But with Aminas help, I was very relaxed and felt good about my deal. She is very personable and reliable; her knowledge of the vehicles and options and approach to the buying process was outstanding. I would highly recommend Amina if you are planning to buy a new car.

Amina was the best sales person. I didn’t feel pressured to buy. She showed me cars that fit my style. She’s the best in the biz. Great job

Jose the salesman helped me during my purchase! He was very helpful. Answered all of my questions and was very professional. Highly recommend you guys go to him!

I had such a great experience working with Bose thank you for helping me pick the best car fit for me! Highly recommend Bose for all your car needs!

Looking for a car is hard work so I gave a 5 star because My experience here was better than expected....the Lady that helped me was Amina ....She was a great help very friendly and she made sure To cater to what I was looking for appreciated her work and happy she helped me out . But over all experience is a thumbs up the workers notice you and tries to attend to you right away when not too busy 👍

Besides local for me, for years I have come to service and always have a great experience. I just got myself a new Nissan and I love it Sales team are awesome !

Your looking for any new or used vehicle they have a lot of inventory, they will work for the best deal for you. Thank you Hilltop Nissan for my new vehicle, everybody has great attitude !

1. We are looking for a used Hyundai Accent with a backup camera2. We find one in this dealership for a really good price3. I call to ask if there’s a backup camera, Jose answers my call and tells me he will check and call me back. He also tells me they have plenty of similar cars with similar price, even if this one doesn’t have a backup camera.4. We drive one hour to get to this dealership, Jose doesnt call back5. This car doesn’t have a backup camera, and there’s no other similar car. Literally not a single.6. We drive back for another hour7. Thanks, Jose, for wasting our time

I had a Great experience at this place. Amina was the person who helped me out. I definitely walked out so happy and grateful for her customer service and patience. 5 starts you guys!

This place has a wonderful team in service and sales, if your looking for a new car ask for Roberto Rodriguez he will help you till the end. A lot of inventory in their lot and they will work with your credit . Thank you Roberto for the Great experience.

Hanlees Hilltop is the best place to buy a new car, great inventory and helpful staff

Really bad experience the only good thing they let me get a new car but here we go .... when he (Daniel ) gave the car he don’t washed my new probably and then he didn’t put gas I had to come back again plus he forgot give my Id had to come back .... I asked him for my second key he said dealer has to contact you but they don’t I been texting him but No solution I called to main office and they said I have to call Daniel ... still waiting a solution .... please review people don’t say sorry give a solution

If you are in the market please do yourself a favor & Visit Hilltop Nissan . This place did what everyone else couldn’t for me, Bose made sure I left in the car I wanted ! With affordable payments, thank you so much BOSE ! I hope you get that promotion !

Great people in this place. I was welcomed by Amina and she was friendly and very helpful.I really recommend it

My experience in this place was amazing. Amina was so knowledgeable and friendly, she helped through the whole a process and she answered all my questions, even the damn ones. If you ever visit this place, make sure you ask Amina to help you, you’ll be amazed with the service. Thank you again

I was helped by roberto he was so amazing make sure to ask for him! I got a new 2020 sentra!

Hilltop Nissan has great sales team and service, they work hard to get you approved ! I will always come to my Nissan Family in Richmond.

Thank you Bose for helping me purchase my first car . It was a breeze ! Do your self a favor and ask for Bose

You need a new car come look for Roberto Rodriguez, he would do anything he can for you and always very honest with you . Car shopping can be scary but makes you feel comfortable and always looking for the best for you . Thank you Roberto!

Hanlees hilltop nissan helped me with all my needs, the sales team was able to get me in a brand new nissan. Thank you for all the help! defetenaly recommended to all friends and family

Went there for car service. Left the place happy and I was served greatly. Amina, she helped me to get my work done. I went there without an appointment and my car was taken in immediately.

Nice sales people. Christian cortez, zandro and Orlando they are the best and exceeds my expectation from them. Very professional people.

Look no further than this dealership. I have purchased a car and helped a friend purchase a car from Hanlees Hilltop Nissan. I purchased mine with Anthony and Joel. I went there first and should have stayed there. I ended up looking at other dealerships and checking Car Gurus. Joel and Anthony had patience with me as I figured out the right car. They gave me enough space to make a decision. They helped me to find the right car at the right price. Trent was hilarious and got us through paperwork without delay. The Nissan and Hyundai Hanlees sales crew are the best. David made the first experience amazing and Joel and Anthony cemented that my first experience wasnt an anomaly. They were fantastic!! Spare yourself time and driving around and start at Hanlees Nissan/Hyundai.

Nice experience, very good costumer service, especially Amina. She was very helpful and listen well to our demands.

If you need a new car look no further ! Roberto provides a great experience and amazing customer service

Thank you Andrew Binnebose for the great service ! Loving my new car 🙌🏽🎉

Hey Trent, how many clients do you want to continue loosing?Advice to all the potential buyers, first we are medical related professionals ( we can read peoples body language) and we are not first time buyers ( we have learn from previous rip offs and previous mistakes from the dealers previously), maybe seems long but worth the advice.We bought a car 2 days ago, the process were very suspicious from the beginning, Andrew the seller: I asked him for the next model above the one we seen and he said it cost 5,000 more when is not, easy to break had to call the manager to negotiate with us, we noticed his anxiety and discomfort with our questions.( Specifically, he broke when after he told us the asking price just for the car, without the fees and other extras, which was $10,000 more than the advertised price shown at the website, at the end we got the car for the advertised price) and then call the manager.The manager: ( I forgot his name) he manage the thing very professional we reach a deal and we agreed on that. BUT..... WAS IT A WORDS GAME? lets see... Because later all the deals agreed looks like they werent at all...Trent on financial: he change the deal we did with the manager, he refused to answer my questions from the beginning about my interest rate and monthly payment before he start printing all the paperwork and he changed the conversation, he stand up for a moment and I saw his monitor the interest was the double agreed and the monthly payment obviously was higher, when we asked for the deal we agreed before (which the manager make us sign) his anxiety was more than noticeably, and had to change everything.2 days after the purchase I went back to the dealer because they offer us a lot of extra things for closing the deal which at the end were charged to the loan, the guy who received me, a Spanish speaker, beard and skinny ( the guys from the entrance said that was the guy of financial that day (08/20/20) ), got mad with my questions, the hypocrisy came out, talking to me very rough while answering my questions, for a second he make me feel like a dump but I realized he was evading my questions when he gave me the schedule of the people who did my paperwork and suggested to come when they were there. When I finished I stand out the office while he receive another client, he sounded super sweet at that moment, and to be honest I only came back for some explanations no to change things, for example I asked about the free maintenance we got with the car we bought 5 years before, his answered very rude and said: that was 5 years ago, do you think the things remained the same, Nissan doesnt offer nothing free even an oil change, that is completely up to youWith this we are trying to let people know and be awarded, to be informed, and dont fall on the different traps and scams, we invite people to repeatedly ask during all the process the same questions ( interest rate, monthly payment, deals agreed and beware on fake and malicious advertising) before get confused and finally ripped off.Update:as suggested called back, the manager wasnt that kind we can say, but whatever, but his offer was HILARIUS, he suggested return the car and put $8.000 or more on down payment again Im still wondering what he was talking about and what was that related to the issue we had.update DEC 2020:DONT take the protection package, cleaning or whatever it is, is worthless, $1,200 and at the end was for a carwash every 6 months, took our car for its first appointment, they washed it ( came back with the same bird poop on the trunk) an the interior with the same (which mistakenly was charged extra that day) foot prints from our last trip with the family,. ask my money back and Trent as usual said yes, still waiting for the reimbursement.HEY TRENT, are you going to reimburse the money to the bank from that protection package scam ? still waiting for you to do it. how many potential clients do you want to continue loosing?NEVER Haylees, Never hilltop, Never Nissan again.

Hanlees hilltop Nissan its a great dealer to buy a new vehicle, nice and professional team!

Excellent dealership my wife loves her new rogue ! Thank you Bose

Amina Ali is the best thank you for give a good information about to get a car 🥰

They treat you like Family...wont go no where else

The salesperson Matt was nice enough, but the guy that does the loan tried to scam us. The car we were looking at was posted for 10800 online and he tried selling it to us for 13900. When we called him out on it he came back with that car hasnt passed smog yet. Wow!! Worse dealership ever!!

Great service but Ive had BAD luck with the sales staff. Nice guys BAD deals. Hayward Nissan is better on the sales side. Hilltop Nissan RULES for service though. ADDITION (after owners followup comments). Please note: Im a weird customer because Im ONLY interested in the Nissan Leaf / electric cars.

Always hard to get an appointment date and time when convenient to customer. Extremely difficult to get a walk in appointment for an oil change. I had an appointment first thing in the morning 8:00 am, I Had to leave my car for a 30,000 mile tune up and 4 Tire, tire change and alignment, i was told it take most of the day. SMH whole day lost for tires and a tune up that should only take four hours or less.Staff is courteous, prices are astronomically high.

I love going to Hilltop Nissan. Love the staff and service. Explain everything to me before doing anything, i really love the way everyone works as a team. Is always a pleasure to see them in a regular basis.

Thank you Hilltop Nissan for your great experience, I always come here for service and now with my new 2020 Altima with the help of Roberto Rodriguez thank you so much for your help, very honest and clear guy. I will always come here for my next Nissan vehicle.

I went there and I bought 2020 Altima SL. The associate Amina was a great sales rep. She helped me select the right car for me that fits my needs and wants and Im beyond satisfied. she was the best ever and her energy really made me happy and if you are in the market for a car I highly recommend her because she will know how to get you a deal of a lifetime and at the same time getting you the car that you like not what she would like to sell you two different things which most dealerships have it wrong God bless you Amina Ill be definitely back for my next car from you within the near future for my wife.

Amina helped me buy my Nissan I love my car and the service was great!

Tk helped me get the 2020 I wanted! Brand new kicks! He was very helpful in getting the price I wanted and trying his best to not go over my budget!!

Very great experience and very professional service by Amina Alili, I really recommend this place if your thinking to purchase a new car! Thank you!

I love my new Sentra thank you Bose!

Service Department needs someone with proper knowledge of the product and the service. May be good management is required. Have been Nissan customer regularly for last 15 years and had always loved it while visiting other locations. This particular location raised questions on me.Didnt see the following Nissan Promise BY:Hanlees Hilltop NissanOUR PROMISE TO YOUWe will respect your timeWe will market our products and services honestlyWe will employ a professional, well-trained and knowledgeable staffWe will maintain a clean, comfortable and modern facilityWe will offer only products and services that meet your needsWe will provide clear explanations of all pricing and paperworkWe will deliver your vehicle clean with a full explanation of featuresWe will treat you as a guest in our home

Trying to purchase a used car, salesman wouldnt tell us the price of the cars? Kept asking if we liked the car. We told him our price range, he insisted on showing us vehicles, $2K-7K out of our range. When we told him this, he kept telling us, dont worry about the price, well make it fit. I never expected to meet an honest used car salesman but I wasnt sure what side of his face he was talking out of.

Thanks Amina for the wonderful service definitely coming back!

For me they were quick knowledgable and polite. Happy I found them.

Love my new Sentra thanks Bose !

Thank you Hilltop Nissan for all your services. And excellent Sales team and management.

Need a vehicle come to this place, everybody is great !

Great job Bose ! Thank you 🙏🏽

It Was great experience!Than you.

The service at Hanlees was excellent. We arrived with printout of a manual shift Nissan Versa we located via Consumer Reports in hand. Hanlees didnt have it on the lot. Daniel James, the young salesman we worked with immediately drove to Concord and returned with the model we found via Consumers. The dealership honored the discount we were promised. Got us financed and on the road that afternoon. All this to again say the service was top-notched! Thank you Hanlees!

Great experience, great pricing ! Ask for Bose

This place sells/finances lies. Thank you for the rip off it was greatly appreciated!

I was denied at three different dealerships once Bose called me, it was hard for me too believe he could make it happen but he kept his word and put me in a brand new Altima ! I love it thank you Bose and the hilltop family

This place is a scamm with a terrible team that lies about the Warranty they give you!

We went to this place with my husband. There was a deal that when you do the test drive, they give you a gift card. this place was also included in this deal. we set the appointment and went to this place in the scheduled time. before going to there, we told them we are coming because of this deal. We did the test drive, but they said they dont give gift card. they look like they dont know anything about the deal. one of the agent noted the numbers in our coupon, but they didnt later contact with us or email our gift card. My husband called this place to discuss the issue and told them that our friends similarly went to one of the nissan agencies, and they got gift card just 1.5 hour after they talked to the agents about the deal. Their response was they are lying. So, the guy on the phone was saying our friends are lying. Our friends got the gift card in the same day, and 1.5 hour later. So, they dont lie. They are now still dragging their feed on this issue. They said the gift card can be mailed to us one month later. When l said why the other people got the gift card right away but we have to wait for a month, they didnt respond but saying that the other people cant take the gift card right away, it is not possible. DO NOT GO TO THIS PLACE. YOU WILL SEE RUDE PEOPLE WITHOUT HAVING ANY UNDERSTANDING HOW TO DO BUSINESS AND TREAT CUSTOMERS POLITELY. I would give zero if l could.

Best dealership in the area . Ask for BOSE

We had a great experience with the staff specially Guy. He helped us a lot along with the manager Josh and they gave us options to make sure we can get the car we need for the price that we can afford. It was different from other car dealerships that we went to they are very accommodating. They drove our new car to my house late at night just to make sure we can have the car with us. Ill make sure to tell people about the great experience we had from this dealership.

As long as you dont mind doing a lot of following up, its good. They get very busy and sometimes you need to call instead of waiting on a return call (from all departments) but they are always happy to address the issue and find a resolution. They seem to care a little more than most places.

Hey, got my Oil changed quick and some inspection before crossing over that 60k mark

Anthony was extremely helpful providing info over the phone before I even brought my car in, so I already knew what to expect.My car is fairly new, but i bought it used, so I wanted to have the full 9 yards done. Service was quick; by the time I was off of work, my car was done.My mechanic, Tim, was very knowledgable about my car and knew what to look for. Anthony explained all the different types of services and helped me pick one that gave me the most peace of mind.My experience working with the service team was exceptionally great, which is one reason Ill be coming back.

Dont take your car to them. Especially if you dont have any idea about mechanics. They will make up fake diagnosis. Thats exactly what they did to my relative.

Great customer service here, they treat you with respect and comfortable setting. Nice music playing in the background and they explain to you everything clearly. No rush to buy just help you find what u want !

I love Hanless Hilltop. They are the best. Orlando is very professional and what he say he can do he makes it happen. Trent is the best. She is professional, funny, and is very knowledgeable when it comes to finance. Getting a new car is a process so Trent got us some food. This is my family 2nd time getting a Car from Hanless and both times we deal with Trent and Orlando. The overall experience is beyond the expectations. Trent always make our visit comfortable and easy, he never pressure you to get something you don’t want. Trent makes sure all your paperwork is in order and you have the needed paperwork to get the car if your dreams. Orlando makes sure you get what you came there for. If you looking for a new or used car go to Hanless and see TRENT and ORLANDO.

Thank you hilltop nissan for your service and for helping with my Brand New Nissan. I Will for sure refer my family and Friends to buy their New car here.

I was so impressed by the professionalism I received by Gerald! he sold me a used vehicle that I could not resist😍awesome! I truly appreciate his honesty and no pressure for sales. Will definitely be back in the future!!!

My car was DOA at the Dealership and the Service Team was very understanding and listened to my problem. Anthony was very thorough in making sure that he completely understood the issues I was having and he got everything done. Im happy that I have more time in my Altima now, thanks to these guys.They have earned my business now!

Great place to buy a car ! Everyone was nice and friendly and answered all of my questions very professionally. I would recommend this place !

Disrespectful, rushing, and unprofessional experience. Wouldnt recommend going there unless you know what youre buying.Car lot, full of dirty cars. You can almost choke on the dust as you walk by them. Not even kidding.I dont want to put any names out there but the guy who took me and my family to test drive a car was most of the time on his phone. A qualified salesman should know better than to give the impression that his phone is more important than $27,000 sale that he can potentially give his company. Im guessing his hourly rate is more important than his own commission. so much more to add this story but it is not worth the effort.Would rather drive twice the miles for better service.

The used Sentra we had a TrueCar quote for and an appointment to see was nowhere to be found. Salesman made us wait quite a while and then showed us cars way out of our budget. Total bait and switch. Total waste of time.

I take my vehicle for service here all the time, Anthony Colombo and his service team its always great. Thank you Nissan

Really great place nice people. Specially a sales man named Ray he really helped my husband and I look for the perfect car. Really recommend him and that dealership. Cant wait to go back for a second vehicle .

Great Team in sales and service. Always coming back here for service.

I got my new 2020 Nissan altima here with only 4 miles at a great down payment even though my credit is not up the roof but everyone there was really determined to get me the price i wanted or get close to it and we got 20 dollars over the the monthly payment i wanted and i was very happy because they tried very hard . I just wanna thank Robert Lewis for just pointing me in the right direction with getting the car i was looking for and helping me on questions regarding the car and also Trent lukens for helping me get this car and just treating me with respect and answering all of my questions and concerns about my loan . Everyone there was very friendly and very helpful thanks again!-Guillermo Hurtado

Carlos Romero was great! If you are interested in buying a car soon go see him at Hilltop Nissan and you will be super satisfied. I definitely will return and send all my friends and family to him! Great experience ! Great prices ! And super friendly !!!

Hello, l went to this place in the appointment date. We were gonna learn about the prices of cars, particularly nissan altima, and do the test drive. We also intended to get our gift card because there was a deal that they give you gift card when you do the test drive. We did test drive, and asked how we can get our gift card, but they said they dont give gift cards. In setting our appointment over the phone, l told them we will come to the test drive and to get our gift card afterwards. So, they know we are coming for the test drive and gift card. After the test drive, the agent who is talking to me became so demoralized when l told him that l wont buy the car today. And I dont have to buy a car from them on that day. That guy took notes of our coupon, but they still didnt give our giftcard yet. This agency is definitely included on this giftcard deal. And l have some friends who also benefited from that deal, and they got their gift card after doing test driving. Actually, they even didnt do test drive, and they just got the gift card when they say they came for gift card. So, l really dont know why this agency is dragging their feet on this issue. I am so frustrated about one of the agents rude behavior and their overall reluctance about the gift card issue. I definitely would not recommend this nissan agency to people.Go to somewhere else and find some polite people.

Wouldnt go anywhere else...GREAT TEAM OF PEOPLE....AWESOME100%

Have always owned a Nissan, I love their customer service.

Had a very good service dept. Not sure about now. Great sales dept.

Good sale staff. Had great service dept. Not sure now.

Loved the free Lyft trip(s). Personable services # quality work.