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iTech Cellular
51 Franklin Ave, Ridgewood, NJ 07450, United States
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iTech Cellular
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St
Review №1

Excellent customer service! While on line I watched one of the techs talk a customer out of a very expensive repair. He encouraged her to purchase a new device even though it would cost him a sale. That kind of straight forward honesty is hard to find these days… My phone was fixed fast and at a great price. These guys will be fixing all of my electronics in the future.

Li
Review №2

Extremely helpful and fair pricing. I have gone several times for different issues and I have always been happy with their work. Highly recommend.

We
Review №3

These guys are great. Good price. Fast service. Great customer service. Hope I dont have to go back! But definitely would if I do! 👍😊

Ja
Review №4

Just had my iPhone fixed here. These guys are awesome! Professional and knowledgeable staff. My phone screen was fixed in under an hour and they hooked my up with a really cool case. You guys rock!

Li
Review №5

5 star all around! Brought my galaxy s5 in to repair a cracked camera screen. Fixed and ready in less than an hour. And for a very reasonable price ! I traveled an hour each way because of their great reputation !

Al
Review №6

$25 to clean iPhone charging port. 30 seconds to complete. I wish I could get $25 per minute for my special knowledge

Ka
Review №7

Repaired my old samsung like new . Very helpful & efficient . Thanks you !!! 👍

Ni
Review №8

My daughter has broken her iPhone 5 screen twice in 2 months. So I got to go to iTech Cellular twice. They did wonderful jobs both times. In addition, the people there are very nice. I think the owner is really a good guy. They were very efficient and each time when I got the phone back from them, it looked brand new. My daughter said the screen is the same as the original. We are very happy with their service and their price.

La
Review №9

Have had both cellphone and computer repairs done here. They are great - friendly, knowledgeable, and quick. Theyll advise on things you can do to protect your devices or make them run better, but dont try to pressure you into any up-sells. With the phone repair, it took two tries to get the problem 100% solved, but (unlike certain big box stores!) they treated it all as one repair and actually apologized for missing something the first time! Definitely my new go-to place for all repairs.

Ma
Review №10

The screen on my daughters iPad was cracked and in the corners the glass was almost pulverized. It was fixed in one afternoon and quite inexpensively. The customer service and attention to detail were remarkable and the repair itself was exceptional. I would definitely go back.

Br
Review №11

New screen for my phone same DAY!! i literally waited around and chatted it up with the employees while someone in the back fixed my screen in almost no time at all. People that work there are mad cool. The store itself is super nice, real clean, and it seems like they have everything you need and want. thank goodness i have no money or i would have spent it all in this store.

Ja
Review №12

Amazing! iPhone with cracked screen was fixed in less than 30 mins. Drove about 25 minutes each way but totally worth it! Best prices and a top quality job. My phone is like new again! Definitely coming back with any more issues.

Ro
Review №13

Friendliest service Ive ever received. Person I some with was the single, most helpful person Ive ever spoken to. Highly recommend this place!

St
Review №14

Had my daughters iPad mini screen replaced. The repair was perfect! Friendly service, Great prices all in a timely manner.

Je
Review №15

Inexpensive, quick turnaround, quality craftsmanship, and excellent customer service. I highly recommend iTech.My daughter smashed the glass on her iPhone, and when I searched for a place to get it fixed, iTech sounded like a good bet. Inexpensive and good reviews. I made an appointment online (very easy process), and they quoted me a price and time estimate to fix it. I went to the Ridgewood location today, and iTech exceeded all of my expectations. The price was just what they said it would be - no last minute add-ones - and they fixed the phone in only 45 minutes. You cant beat that!

Gi
Review №16

Great experience definitely worth the hour drive. My daughters phone screen shattered and it was fixed in less then 40 minutes. They also have the BEST prices around.

Da
Review №17

Awesome store, need to get my LG screen replace, and people were nice and helpful. They help me save alot money on my screen repair. I recommend other people to come here.

Fr
Review №18

Damn got there at 11 am gave in my device the guys said it would be minimum ready for pick up at 2-3p.m went to Home Depot and around 12 they called and said it faster than they expected and it was ready for pick up .. no more cracked screen for my note 2... :D great service tooEdit... been using it for a day noticed there was 2 little black dots... tried to clean and it would go away so it must be from the inside will be going back there Thursday ... unfortunately also the screen freezes once in a whild and the touchscreen is not responsive dont know why

Su
Review №19

You want to go here in the event something happens to your electronic devices. They are fair, honest, and reasonable. We have had several different devices repaired and were always happy with the service and quality of work. If they cant fix it, they will flat out tell you instead of stringing you along.

Je
Review №20

Had my 2+ yr old phone looking like new in 2 hrs! So happy with the service here. Awesome work!

Za
Review №21

Ridiculously fast and amazing service. Fixed a screen glitch in less then an hour. I would HIGHLY recommend.

La
Review №22

The guys at iTech Cellular are great. Good people, awesome service. Highly recommended. Thank you guys!

Ch
Review №23

Fast service, reasonably priced. The one issue I had was, about a month after my cracked screen was repaired, my thumb fingerprint stopped working. The home button still works but the phone functions are no longer working.

Tz
Review №24

Excellent service. They do a great job on many types of phone and iPad repairs. Moderately priced.

Ch
Review №25

I went there for new cell phone cases and screen protectors. Great service and reasonable pricing.

Jo
Review №26

Spoke with the tech on the phone, he said bring it in we will have it ready in 30 minutes. I dropped of the my cracked iPhone 5 went had lunch came back in 30 minutes my phone was on the counter as good as new! These guys are professional and reasonably priced!

Li
Review №27

Quick, easy and efficient! Brought my sons 5C in for glass replacement - done before the scheduled pick up time. Great job!

Ty
Review №28

They were so helpful with my phone!! Will definitely be back

Bo
Review №29

Excellent job ... thanks so much for the fast response and quality work. One of the best repair / maintenance companies I have ever used.

In
Review №30

My son dropped his iPhone and the entire screen shattered. We brought the phone to iTech which was highly recommended in the Ridgewood Moms and Dads Facebook group. We were certainly not disappointed. Within an hour my son had his phone back in perfect working order at a very reasonable price. He has not had any problems with the phone in the last two weeks since it was repaired. The staff was very accommodating to our needs.

To
Review №31

Brought in my sons iPhone 5 which was dead and would not charge. First went to the Apple Store and they told me it was most likely the motherboard. Told me nothing they could do with it. Within 5 minutes the gang at iTech had it up and running like new. Cant say enough about their service. Highly recommend them to anyone that has an issue with an iPhone or iPad. Also, went back when we got our new phones and they were able to get us all a new case. They are even looking for a special case for my wife. Craig keep up the good work.

Ja
Review №32

Very good. Brought in iPad2 which had a cracked screen. This was the second time getting it fixed, the 1st was somewhere else, and iTech did a better job and they did it within hours. Store is clean and staff were knowledgable. I recommend them and would go back again.

Ni
Review №33

The experience and work done on my brothers phone was amazing. The iphone loos brand spanking new. Thank you. The only gripe is phone accessories price point they have but it is understood since it is Ridgewood, NJ. Getting past that; the shopping experience is a relief. Thank you and best of Luck

Ga
Review №34

Very happy with the service I received at iTech. Brought my iPad in with a cracked screen. Apple quoted me over $200 to replace it. I iTech did it with no hasslesfor $117. Professional and courteous though out the transaction. Plus I liked the yellow iPhone standing outside. Only warning is in Ridgewood get there early as parking could be an issue.

Bl
Review №35

They did an excellent job on my Samsung Galaxy 4s Active. It was expensive to fix, so I rushed out and bought a case, it really taught me a lesson. It was done the same day it was brought in and it only took a couple of hours. They guys are good!!I

Ke
Review №36

Great service, honest with me, had charging issues, was only lint, they cleaned out and did not try to up sell at all

Ja
Review №37

I brought my iPhone 5s in to be repaired because it was not charging. I recieved it more broken than when I dropped it off. Not only didn’t they not fix my charging issue, the home button stopped working, and I couldn’t make phone calls. I don’t know what they did, but I had to go buy a new phone that day. If you care about your phone, you won’t bring it here.

St
Review №38

They fixed my Nexus 5 screen out problem rapidly and pleasantly. A very reliable and knowledgeable provider for all phone and tablet repair needs.

Wi
Review №39

Brought in my wifes iPad mini to get the broken screen repaired and it was ready in about an hour at a great price. The device works perfectly! The staff was very friendly and called me when it was ready. I will definitely recommend iTech Cellular to anyone needing gadget repairs!

An
Review №40

A few weeks ago, I dropped my brand new Galaxy S4 in my driveway as I was getting in my car for work. The ENTIRE screen shattered to pieces! Nonetheless, it was a TERRIBLE start to my day... It was still functioning normally, but the glass was literally cutting my fingers as I was trying to make calls and texts. So during my lunch break, I went onto google and searched up Galaxy S4 Screen Repair and started to do some research. I called up a few different places and no one seemed to be doing this repair. None of them even sounded confident they could repair an S4 because it took them all so long to give me an answer! AND they all could NOT guarantee me that the repair would be done in one day since I NEED my phone for work!I called up this place, iTech Cellular, and their price for this repair was the cheapest I found, AND they said I could bring it in that day and have it fixed. The only problem was that I work in Vernon NJ and iTech is in Ridgewood (about an hour drive) and I got out of work on that day at 5:00pm.... I told the guy on the phone (Craig I think his name was?) that I wouldnt be in until 6:00 and he said that was no problem because they close at 7:30pm on weekdays.Long story short, I got there at 6:30, and they fixed my phone in 45 minutes! The glass made the phone look brand new! It was amazing! I gotta thank these guys TREMENDOUSLY for first off, giving me a great price, second, being so fast, and third, being so polite/friendly and patient with me on the phone since this was my first time ever breaking the screen on my phone and I was clueless on what to do.Cant thank you enough iTech!

Je
Review №41

Excellent customer service! Fixed the screen on my iPhone in 1 day. Special ordered a screen for a smartphone that was no longer in circulation and fixed that within a week of their estimated time of completion. Called me to keep me in the loop about everything going on with its progress. Very confident and highly recommended for anyone with any smartphone issues.

De
Review №42

I cannot recommend iTech Cellular enough! They took our laptop (which the I-Store had deemed un-usable and un-fixable) and had it fixed within a very short time. Apparently, there was only a loose wire inside the laptop. This minor fix saved us a lot of money and we became iTech customers for life. Thanks for your honest and reliable service!

Br
Review №43

ITech has repaired two of our phones (my sons iPhone and my Samsung), cracked screen on both of them and did a good job on both of them.Very convenient and fast service.They also worked on my wifes iPad which took more time (as it was a more complicated problem).In any event, they are very professional and convenient and do a good service.

As
Review №44

Have been there twice for cracked iphone screens. They were very helpful and fast both times. Would definitely recommend them!

El
Review №45

Would highly recommend. Cracked screen on my iPhone was fixed in under an hour and the phone works perfectly.

Sa
Review №46

Andy, his name is Andy....he fixed the side frame for my Nexus 6p free of cost within a minute.... whereas first I went to CPR in Nanuyet, $60 was the repair cost, but he could not repair it, so he did not charge it. The power on/off button were not working good

El
Review №47

Very nice guys, had my smartphone glass broken and they repaired it. When a bubble appeared after 5 days, they repaired it again for free. One recommendation: Call or write them before coming on Saturdays, you will not have to wait so long.

B
Review №48

I spent 3 months trying to find the exact model of my phone. I have a Motorola RAZR V3t phone. Once I FINALLY found the exact model iTech was able to fix my phone in less than 15 minutes so that I didnt loose any of my photos, videos, datebook or contacts which was my biggest issue. I will be a repeat customer the next time my phone goes down. With electronics I am realistic enough to know that it will go down again sometime down the road. I have already taken steps to have back up RAZR V3t phones for the next crash. Thank you so much iTech for saving my phone & all that is important to me.

Ro
Review №49

Been to the shop far more than I would like to be ... but with 7 iPhones and a few iPads .... things happen! The service is excellent, always done before promised. And I have had nothing but positive experiences. Recommend to everyone!

Ar
Review №50

Andy was really helpful, thanks for a cheap and fast fix.

Ry
Review №51

Not to happy with there business ethics.. I had a cell phone that all it needed was to be factory restarted. The guy had told me that he had to charge me $25.00 and I literally had just got out of prison and I couldn’t figure out how to get it hooked up to an iTunes to do that myself. I only had twenty one dollars on me at this point and the guy said that he wouldn’t be able to help me out even though there wasn’t any parts that were involved, just about 10-15 min of his time and so I left there and traveled to Tice’s corner apple store and there they had made me a priority and I was in and out of there in 10 minutes. Guy at itech looked at me like I was crazy to ask for a five dollar discount!! Unbelievable

St
Review №52

Great, fast service. Knowledgeable techs. I will use them again.

Va
Review №53

Extremely helpful, friendly and FAST!They helped me save my phone FOR SURE - highly recommend them!

Br
Review №54

These guys are the best .... mail in and its back within 2 daysive had over 15 phones for my company fixed without issues

Vi
Review №55

Very Good Service....My iPhone 4 screen was not working bacon of water damage and i went to this place to fix my phone. They fixed with in 45 mins and my phone is working well..Thank you guys!!!

Ka
Review №56

Awesome!! What more can I say!! iPad looks as good as new after flying off a car at 45mph!!

Na
Review №57

Fast, efficient, great service and price. They fixed my iphones cracked screen. I highy recommend them . Make sure you schedule an appt using their website - super easy. At least 5 customers walked in while I was waiting - all with similar needs. They fit them in in-between scheduled customers.

Da
Review №58

Dropped my S4 and cracked the lens and digitizer underneath. Found iTech Cellular on the web. Gave them a call, they told me to ship it up and theyll take care of everything. Easy instructions for shipping on their site. Packaged phone for Priority mail with insurance, sent it out on saturday morning and they had it in their shop on Monday. Techs worked on it the day they recd it and sent it back out the same day. And it looks as good as new. Cant beat that, had it back in under a week and all i had to do was make a quick trip to the post office. Super job guys.

Jo
Review №59

You are the best. Changed my Ipad2 screen quickly. Clipped my connector and I couldnt get wifi. Brought it back. Was ready the same day. Replaced the connector at no charge, as expected, and is working like new again.Two thumbs up. I would use this service again and reccomennd to all my friends.

Da
Review №60

This is now goofy and perhaps too long to read, but my Friday afternoon less-than-impressed review is below.Below that, please see my early Sat. update !Im giving 4-stars because they certainly lived-up to the 45 minute repair turnaround and the reasonable price, and the service was friendly as well . . . . but Im right on the verge of deducting another star because Im so very disappointed !Im still using an iPhone 4s ( dont judge !! . . its exhausting relearning layout and function every few months ! ) and I had finally cracked the screen last Sun.When I got home from iTech on Wed., into lighting I was familiar with, I noticed the screen seemed several degrees darker w/ a subtle blue-tint.I called immediately to ask why my phone seemed to be wearing sunglasses now and was told to bring `er on back tomorrow.I completely understood what I was eventually told about the 4s screens no longer being made by the original manufacturer, and how suppliers become harder and harder to find, but isnt that something I couldve been advised of on day one . . before a night of mystery and the return trip ?Or could I possibly be the first 4s repair theyve done in months ?Jeez ! Am I that much of a vanishing breed already ??( could be )=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=Oh for . . . you guys know how theres 2 ways into settings ( like brightness ) on iPhones like mine ?Settings/General . . or the weird pull-down menu that has no words.I have only ever seen it accidentally ! Still cant summon it when I try . . but Sat night there it was, and it showed brightness was down near 40% or so, and I dont recall touching it before or after going to iTech !Regardless . . Im thrilled to be back to normal w/ a nice new screen to boot.iTech now gets their deserved 5th star.And I get maybe 3 ?

Ka
Review №61

Great quality of service and friendly people.

Bl
Review №62

ITech service was very professional, prompt and staff (Mr. Taras) very accommodating.The home button on my i-phone stopped working, and initially, iTech fixed it.2 days later the phone started acting like a disco: the applications were flashing & jumping from one app to the other on the screen. Additionally, the Siri function turned itself on by itself & I was unable to disconnect it.Brought the i-phone it back to iTech Cellular; they took time to do more work for no charge. They really tried to fix it; cleaned it as much as possible and were honest to tell me, that the board inside was damaged; therefore the phone is not fixable with a guarantee that it will work well & refunded my fee.I recommend iTech in Ridgewood to anyone who needs competent, honest electronic repair by professional, reliable service.

Lo
Review №63

Quick service and when a small problem arose a few days later they immediately fixed it at no charge. Highly recommend.

Jo
Review №64

Just terrible & unprofessional. I received a call from them on Wednesday/Thursday of the week, asking me to come in for an interview on Monday of the following week. When I came in, all dressed in a suit/tie at 10am at their Ridgewood locationthen I learned that there was no interview in fact; apparently I was emailed on short notice on the Sunday asking to rescheduleNever did hear anything back from them via email or phone, or any apology; thanks for wasting my time guys!

Gu
Review №65

I am not telling anyone to go get their phone cracked, but if it happens do not worry about it .I had the most incredible experience with itech, they did such a beautiful job replacing my samsung galaxy s3 screen, I could not believe my eyes, when I got my phone back .I was very impressed .The price is good, the service is great and they are very friendly I could not ask for more and I would refer them to anyone who needs phone repair !!!!! Thank you so much Itech !!! Youve certainly earned the name Itech

Mi
Review №66

Fast and reasonably priced! I highly recommend!

Ja
Review №67

I brought in a newly cracked iPhone 5 (warrany expried) and an old 1st Gen iPad that had cracked years ago and couldnt afford to fix. iTech Cellular was able to fix my phone in a couple hours, and the iPad was ready later the same day. The price was WAY better than any other mail away service, and totally beats having to buy new devices. I even got a Speck protective case to keep this from happening again! I love this place!

Li
Review №68

Great customer service and great prices for repairs.

Gu
Review №69

Lcd on a motorola razr cracked, replaced it in an hour.knowledgeable, courteous, fast service at a fair price.

Pa
Review №70

An update on a review I did about a few weeks ago. After complaining that my iPod Touch was not repaired to my satisfaction. I received an email from Craig on how to rectify the situation. They not only not charge me for the battery replacement, but did not charge me for the return shipping just to make sure that I was happy. I AM!! YAY! You dont get good customer service like this anymore, and Im very pleased that they went above and beyond to make sure that the customer was happy. Will be sending this to all my tech friends (4) to recommend iTech Cellular for any and all repairs. Good work guys.I found out about Itech Cellular through a computer online mag, and decided to try them out. I printed out the form for my Ipod Touch to be repaired and mailed it off. They received it, and after a considerable amount of time say a week and a half. I contacted them and spoke to a Craig G. He stated that he had tried to call me several times and left a vm. I checked both nuimbers that were left and only found one short vm, the rest were hangups. ? Ok, so after talking with Craig, he informed me that my repair charge would probably be around $85. He stated that he just ordered some batteries for the Ipod and that wouldnt come in until the next couple of days. He also stated that he checked the port and might have to replace that. Ok cool no problem. I received an invoice maybe a couple of days after that with a charge of only $53. and some change. Cool, cheaper than I expected. I sent off the payment through Paypal, and received my Ipod in 3 days or so. I charged it up, checked it out, and found that although it was faster, I was able to download updated versions of Apple OS. It was still losing battery power. Ok, maybe I didnt charge it long enough maybe the new battery wasnt fully charged. No such luck, after fully charging my Ipod it still loses power the moment you turn the stupid thing on. And dont try to listen to music, Facetime anyone. It immediately goes to red. I emailed Craig back inquiring what was actually repaired and did I actually receive a new battery. He said that he cleaned out the port, stating that there was some liquid damage. And no I had not received a new battery as initially told, but for a small fee of $35. I could get one. Wait? What?! I quickly emailed him back regarding the water damage that there was none, and that I wanted a new battery, and to find out why it wasnt charging properly. And what was that initial $53. charge for? He emailed me back stating that he would not charge me for the return postage if I sent the Ipod back to him for the battery install. #epicfailIts my own fault for not going with a local company, but took their information from the website and referrals as the Gospel. Needless to say I am not a happy camper. The Itech staff mainly this dude needs to be more clear with what is actually going to be done and what will the cost be in the end. I didnt have a problem paying the $85. if everything was done the first go round. Its like taking your car to the mechanic paying out hundreds of dollars only to come back because we forgot to do something but well only charge you the labor. Really?!• • •

da
Review №71

Great experience, they are very nice, they cheeked my ipad and battery was dead so they charged and did not take any money . great peopleThanks a lot to iTexh Cellular

Ya
Review №72

Prompt, friendly excellent service. drove 30 minutes to get there and it was worth it!

Vi
Review №73

Fixed the screen on the iPhone in less than an hour. Buy the insurance. Youll crack the screen again!!

Ed
Review №74

Friendly, honest and fair prices for my phone repairs.

Mi
Review №75

These guys were lifesavers! They fixed my broken iphone 5 screen with an hour or so and well under the going rate for screen repair.

Al
Review №76

Quick and thorough service!

Jo
Review №77

I ttttttechhhh the bbbbesstttt

He
Review №78

Thank God for iTech Cellular Saved many tears when my son broke his ipod touch screen....twice!!

To
Review №79

Great service

Bo
Review №80

Inexperienced Children!

Ja
Review №81

Very good!

K
Review №82

They care about their customers!

Information
12 Photos
82 Comments
4.7 Rating
  • Address:51 Franklin Ave, Ridgewood, NJ 07450, United States
  • Site:http://itechcellular.com/
  • Phone:+1 201-857-0920
Categories
  • Cell phone store
Working hours
  • Monday:Closed
  • Tuesday:10:30AM–7:30PM
  • Wednesday:10:30AM–7:30PM
  • Thursday:10:30AM–7:30PM
  • Friday:10:30AM–7:30PM
  • Saturday:10:30AM–7:30PM
  • Sunday:10:30AM–5PM
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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