Went to go buy a tv last night. Amazing customer service a young lady Karen helped me out. thank you so much sweetheart

The Black Friday sales were so good that when we brought my sons new laptop home we had to go back and get another one for his Grandmother ! 😀

The employees at this store are getting paid to have a nice party where they all chit chat at the back. No one helps you and no one knows what is going on. I usually use best buy but I will be switching to staples next door where their manager seems more effective and the employees actually work.

It was great!. We ordered by phone, drove to Best Buy, walked in, our order was ready and we were home in 15 minutes. Loved it. 😍

Wow! Great customer service! I returned a universal remote control and didn’t know that I had 15 days to return. I was over the 15 days and just assumed like other stores it’s 30-60 days to return.Tracey didn’t hesitate to ask the manager to give me store credit and the manager didn’t hesitate either and wow I’m so happy right now. They didn’t hesitate or make me feel like an inconvenience at all. Tracey was genuine and very kind to me.I’ll be returning to this location very soon. Thanks Tracey and manager at the customer service desk!!! You guys rock!

Go there for all my electronic needs. Staff is friendly and very knowledgeable. Love their fast delivery service and large selection of products available in the store to choose from.

Store has always been neat and tidy without fail. Ive both ordered online and just gone in to shop and have not encountered any issues finding the items I have needed. As with any store one can always want more stock to be carried, but shelved products are based on consumer demand. Prices have been comparible to other options available, with the added bonus of being able to drive over to pick it up versus having to wait for a shipment to deliver. Having two best buy locations in the city pretty much guarantees that what you need is available.

Geek squad sent the computer out to be repaired. Waited several months. The computer was all smashed up. The base of the computer was broken and taped to the top of the computer. They got to keep the computer and I’m out $2000. I call that excellent service. I payed my Best Buy card off and closed account. Never doing “business “ with them again.

They really need to add negative stars on here but anyways if anyone wants to see the biggest JOKE in Riverbank head over to Best Buy & ask for the manager named Ricky.. thought you would @ least know how to act & have good customer service to be a manager but I guess @ this store thats not a qualification!! I promise hes the best Joke of the day, go find out..

The store employees here were extremely unmotivated to help. I get quicker service and a shorter wait time at my doctors office. I ended up just going to staples next door. They were extremely helpful and I got what I needed in under 10 mins. Switching to staples for all my business needs after this experience at the riverbank store.

I enjoy shopping in the best buy the sale people are very nice to you and help you anyway they can I the Geek squad they help with your computer if you dont know how. Good service!

Was ok, except for the bloke that helped me. Needs to be taught some form of manners.

Friendly and knowledgeable staff, found a great Mimi tripod that works with a standard camera screw on mount plus one for a smart phone, and the legs are flexible so the tripod can be attached to a pole. The best thing was it was under $10 . I guess thats why theyre called Best Buy.

Very poor selection they do not stand behind their warranty. Bottle lemon and they refuse to replace it even after they said they were going to then would work place it after I complained. But they had no idea when or how to get ahold of the department to handle the return. Would not recommend best by for anything. I generally used to like those store but since the pandemic hit they have dropped so bad and service I would rather go to Walmart or another facility, they do not have very good repair services. One repair service person took a sharpie and wrote on the inside of our washer for the serial number messed up scratch it out and wrote it again. When complained they said they would replace the door and found out there was more wrong with it than initially thought and they said that they would replace it after almost a year still not replaced and theyre charging me interest. Going to go ahead and take them to small claims court get all my money back go over across the way to home Depot and buy the same model but with a better warranty and customer service. So sad that their company has taken a downturn with customer service.

Was great bought a 65 inch tv .very happy with my purchase.

Very helpful Samsung employee and Best buy actually had in stock what i was looking for.

Great store,,, great customer service,, by princess,, thank you,,, so much for your help princess,, your the best 👌 👍 best lady.

Bought everything tech in my house from: Best Buy Corporation!Amazing Quality

The Best Buy of today has definitely gone down in customer service! I never left a customer at the counter waiting for several minutes, while talking to a co-worker...

This store is nice and not real big.If they dont have it they can order it .Very good costumer service.

Purchased item, they did not give sell price, put product in purse, went back to where item was on shelf to check, took item out of purse and handed it to guy working, went back to register with worker carrying my item I purchased, they checked to see if item was on sale, worker said he didnt Remember me giving him item I purchased, I told them go check the cameras and you will see me handing him item out of my purse, waiting 10 minutes, they came back and said yes camera showed me handing him item out of my purse. I said give me my money back and I left very angry. Hard to give all details. Should have asked for manager

Extremely helpful staff as well as friendly and knowledgeable!

No other electronics retailer left. Circuit city, the good guys, all gone. Best Buy does ok, although they no longer match prices with all online retailers. B&H for example, which offers a more comprehensive selection and better service.

My experience is different from the other low rating reviews. I came here looking for a new modem and i was offered help in finding the item and the employee answered all the questions that I needed. The other employee who rung me up was also really cool. We talked about Pokémon cards (I was there to pick some up) and I decided to buy the geek squad protection for my modem because their service seems to be good.I will have another update when/if the modem ever decides to fail. I have read reviews of the geek squad not taking care of warranty items, but I hope that day does not come for me.

Nice set up, items easy to find, good customer service

Really slow but clean and friendly.

I had spent all day trying to find a refrigerator as mine broke. All the other stores said it would take 1 week to a month and a half to get one delivered. I found 2 I loved here cheaper than the other stores, delivered free and in 3 days. The guy who helped me was super nice and made great points I had not thought of, answered questions and showed me the options. I am so happy I took a chance a popped in I never thought it would be a great place for appliances but it was and the service was wonderful

Tried getting a controller in store, shelves were empty. Looked online and had a curbside pickup for the controller I wanted within 5 minutes. Next time do curbside and dont worry about leaving your car!

Friendly service and the ac feel great when you walk in.

The complaint I have is that I purchased a new hood range for over a gas stove for my mom. When we got home the motor was froze. They couldnt get another one for 2 weeks so I had to go somewhere else to get one. Long story short the time I went to return it was after my 90 days. I live a hour away and my mom was battling cancer. She passed away in June and since I was outside the 90 days they wouldnt Credit my account for rhe purchase. I had also got the warranty on it, since I did that they gave me a gift card for rhe store which I cant use to pay my bill. Money is right and a gift card is better than nothing but o still think they could have done more. That being said they still were very nice.

Took my computer to the Geek Squad in Riverbank because my computer was running slow and the DVD would not work. They looked at it for maybe 5 minutes and just said I needed a new computer. I have since updated windows and put new driver in for my DVD. Things are better now. They did not charge me, but they didnt even try. Will take my equipment elsewhere next time, very disappointed.

Just picking up an amazon order but went very smooth no waiting and the associate was very nice and helpful

Princess is the best sales person in there!! She was honest and really helped me decide on what to get.

I love this Best Buy. The staff is always around and helpful. Dante was particularly helpful in helping us find a modem. We will definitely be returning to this location.

Nothing to say here 🤣😂 its best buy. So go buy

Best Buy is getting better at competing with Amazon on straight price (sale prices mostly). Theyre also doing well at matching Amazons prices, as long as the item is shipped and sold by Amazon. Customer service has been much improved,and the staff has been very helpful during my last several visits. Less one star for low product selection and availability.

The young man that helped me was very knowledgeable, I was able to get a good deal on a 43inch Smart📺....satisfied customer😎

I have a great and pleasant experience and I am glad to be one of Best Buys customers.

Had great price on a printer...Put one up...Very happy...

William was so patient with all of my questions! And Wally in Geek Squad was so thorough!

Customer service was pretty good even though the guy who was helping me kept having to stop to help another person. But they seemed to be a little shorthanded so it didnt bother me that much. He was pretty knowledgeable about what i was buying also.

Employees sell products they have no knowledge of. If you ask one of their specialists if a particular product will work with your existing electronics they will tell you yes, even if they dont know. I took my laptop with me to purchase a replacement charger. The sales associate said it would. I asked if we could be sure, and was assured it was what I needed. I took both my laptop and new charger home. It wasnt the correct part. I went back 20 minutes later and was given pushback about returning it from the same associate who just sold it to me. I got my refund and went next door to Staples. The associate there took one of their charges out if the box and made sure it charged my laptop. Go to Staples instesd

This place is great. Friendly staff. Clean store. Competitive pricing.

Excellent Help on picking laptop.

Tried to get a hotspot...the manager didnt seem to knlw what she was doing to set it up...i returned it before i even left the store!

The employees are so helpful! You can find everything for your home. Super clean store and great social distance 😷

Its OK. The employees are not very personable, thats just my opinion anyway. ;)

Great service knowledgeable better then modesto

Knew what I went in for and upgraded what i originally went in for. It helped having the Samsung representative there to answer questions.

I just want to say be aware when you purchase insurance for any of your products. They take 2 months to fix your product. They will not give you your money back or exchange it. You will be without your product until it gets fix and let’s hope it gets fix because they will not exchange it or give you your money back they will just send it to repair again until your warranty runs out. I will never purchase anything from Best Buy and definitely will NEVER buy there insurance.

I ordered a TV for curbside pick up. I was notified 15 min after purchase it was ready for pickup. I parked, clicked box to advise them I was there & 5 min later my TV was loaded. It took 50 minutes to order, pickup & my round trip to & from store was 30 minutes. That was a great shopping experience having never used Best Buy curbside pickup.

Did not have a lot of variety. But nice store

I prefer this best buy rather than my local one in modesto because of less traffic and more in stock for items Im interested in

Bad very bad Samsung phones experience, out of store experiencefor cell phone use

Staff is helpful and nice, but not in that weird way where youre like OK dude, settle down. No ones THAT excited about washing machines. Its more like, Hey I have a question about this phone over here... and theyre like, ok sure, I can answer that for you.

Very polite very informative good pricing

I wish I would of got the gentlemans name that helped me trade in my headphones but he was super helpful and super nice the whole time. Thank you

I bought a lg side by side fridge less than 2yrs ago and I also purchased a 3yr service plan, the sides of the fridge are bulging out so bad that the shelves inside are barely hanging on, i called and setup a appointment and they sent someone from lg who said it couldnt be fixed and until shelves fall nothing will be done so i went to store in riverbank and spoke to a Thomas the manager of geek squad he said had to be a appointment with geek squad so made appointment he never showed up so back to store another appointment well they just left said cant be fixed and again i have to wait until shelves fall

What can you say its best buy...

In and out ... that simple

Was directed to pick up a macbook from the Modesto store and when i got there it wasnt going to be ready until the next day. Nice.

Never have had a bad experience here. My go to for this and electronics

Best Buy is by far one of the greatest stores for any technological needs.

Complete and good service

Very Helpful! AWESOME CUSTOMER SERVICE

Very under staffed. It seemed like the cleanup guy knew more about the product than the staff. I may have come in a bad day so Im not going to trash the place

I prefer going to the Riverbank Best Buy rather than the Modesto one as I live east of McHenry. Its easier to get to and way easier parking. I went in to return a movie I had inadvertantly ordered as a duplicate. It was easy in - out, zip - zop. For yall not familiar with the zip - zop it is very similar to the zip - zoom only different. Ya know what I mean? Of course you do I knew youd pick right up on that.Anyway, I dread the Best Buy near the 99 highway cuz its always crowded and traffic is a mess over there. Of course its bigger and near Costco and probably more convenient if ya live over thatta way. But! Ive found if you order it online and dont want it stolen off your porch you can pick it up at the Riverbank store.... easy in - out, zip - zop. My 2 cents worth. 😊

Great business, I felt safe with all the disenfect tables. A Very helpful young man that helped us find what I came in for in the gaming dept.

Couldnt get any help. The two people in the departmwnt were busy playing on rhere cell phones. I asked for help and was told i had to wait for someone to come back from lunch. apliances

Has most everything Im looking for.

I have always received the best customer service no matter what I was looking for during my visit. They are very knowledgeable!

Graphics card was in the wrong spot and cost way more than MSRP

The taco trucks always have good tacos at the best price in town. But burritos are as expensive as elsewhere. The environment is intimidating and often people ask for handouts. That is not the fault of the trucks.

Best place to buy appliances

Is very clean but very short staff. We had to wait for over 45 minutes to pick up a TV and the phone service it took a long time. But staff was nice.

Nice place friendly staff. Lots of on sale items in stock! Great prices too!

I love Best Buy excellent Shopping Center

Made a purchase online and was approved with affirm and received e-mail and text from best buy that it was not complete so I came into store and was told that it was ok and not to worry then received another e-mail that my order was cancelled? And Im still showing balance on affirm account for several thousand.

Great 👍 customer service. Princess was Great 👍. Answer all of our questions. Very Professional in handling our order. Thank you .

They dont stand by the product they sell.

Great customer service 👏 👌 👍

Bought a $800 samsung phone and it had no sim card tray samsung told me to go back to best buy and we would do a 3 way call and solve my problem so I drove 35 miles round trip only to be told best buy would not even talk to samsung oor me about this Phone so here is what I think of Best buy. 🖕🖕🖕

Very clean store I LOVE THAT! Friendly staff and great prices

I stood around for at least 15 minutes, waiting for someone to help me. I was very disappointed with very few sales people and the lack of professionalism. Ive never had that problem before. A sales person finally did help me.

Once again, the ladies in appliance dept not only nice,but smart,and know their business. Only place Ill buy my stuff

Great in store customer service have only had one issue but it was minor and they quickly resolved it

Had what I wanted, not a bad price

This is the worst place to shop. If you value customer service, this is not the place for you. Customer service at this Riverbank location is the worst. Just go to Modesto. This is the 3rd time I have received poor customer service.

Always find what Im looking for and great customer service

Best Buy has a convenient Curbside Pickup option. They said it would be out to my car within 3 minutes, they were really busy & they werent lying!

AWESOME customer service always a wonderful experience. The is the best best buy to shop at.

Great customer service. Easy pick up and priced match walmart for me with ease.

Best Buy is probably 1 of the best priced and for their repair programs high volume stores there is. As with all, some r, some arent .

Great customer service

Not the largest Best Buy, but always a decent selection and helpful staff.

We go here for all our appliances and they are great. I want to say also that you should get the employee Princess to help you cause she is very knowledgeable and very nice.

The mouse is great, its clean, its nice 10/10.

Wanted to buy IPhone SE walked in asked the Verizon Bestbuy employee. Pretty sure he just discriminated me because he said there were none available only in San Jose. Went online and it said I can pick up an unlocked IPhone SE in just two hours from that exact same store. Hopefully they get better training

Moved my information from an Android phone to an iPhone and only charged $8

Inventory seems to be down on TVs. Bought a 43 inch and ordered a smaller one for the patio. Customer service was very good. Got in and out quickly.