When I called the customer service was very poor from Alex and the other guy that had me on hold for over 10 minutes and didnt bother to reassure me. Tobiah T. On the other hand was great and pleasant and went above and behind to make sure I have the service I need.

SERVICE WAS GREAT AS USUAL AS I COME TO EXPECT FROM ADVANCE AUTO ITS ALWAYS GOOD MATTER OF FACT ITS ALWAYS GREAT THE COUNTER SALESMAN IN THEIR ARE ALWAYS ALWAYS EXTREMELY HELPFUL AND COURTEOUS AND KIND I LOVE IT IT MAKES FOR A GREAT SHOPPING EXPERIENCE WHEN SEARCHING FOR CAR PARTS AND THINGS YOU NEED FOR YOUR CAR 💯✍️🤍✌🏼

The service person gave me good information.

This had exactly what I needed

They offer free services and I needed my battery checked and the employee was very helpful. Unfortunately something wasnt quite right as the reading indicated that the battery was good, but it wouldnt start when I tried to leave. Pep Boys is right next door and they tried numerous times to jump me off, but it never started up. To say the least, I was there in the parking lot until around 6:30 or 7:00pm waiting for another person to come help. Fortunately, he did get it started and told me that it was the battery. Guys at both places were super helpful and attentive, but was baffled when the car wouldnt start.

My car ran out of oil, I walked to the store but I arrived early, there were 20 minutes left to open I decided to wait outside but according to the manager, he said that I could not be there, I had to leave. That it was his property that it was his property that I could be close to there until 7:30 and he was pushing me to the other side of the street. And there I was waiting with the great cold that did not even let me stop the cold outside his store. I would prefer that I speak to the police, he is just waiting for the store to open, there were 20 minutes left

Went here because it said online a part was located here after calling and nobody answering the phone to make sure. Get there the workers walked around not acknowledging anyone not even the phone. Literally picking up the phone and instantly placing calls on hold and walking off. After a 15min wait with only me and another person infront of me I inquired about the part. Long story short the part was listed as being located at the store but workers couldnt find it or even bothered to find another store where it might be.....wont be coming here again

I finally got the right brakes at advance auto parts for my car. All other auto places I tried brakes was just a waste of my time. Keep up the good work advance auto parts.

Thanks so much to KaRon for stepping in to help us out on today. He went above and beyond to find us an affordable solution. He displayed knowledge, professionalism, and courtesy to us. Great Job!!!

Staff is ok kinda slow but mostly because of customers

I ask for a tech to see if there was a part in stock ....I was on hold for 20 minutes., on top of..... I dont know what the hell he was saying........I just hung up

Very nice customer service skills

Clean always stocked with right parts

Fast service

I purchased a headlight bulb for my wife car. It was already opened and stapled together when I bought it. I tried to install it and it was the wrong bulb. So I tried to go back to the store and exchange it for the correct bulb. She said the bulb was open so I cant exchange it. I told her that I bought it opened so why cant I exchange it.

Order a part online for next day delivery. I never received the order which was said to have been delivered. Called the store to inquire what happened but never got to speak to anyone because the person answered and immediately put me on hold and no one ever came back to answer. I am still waiting on a refund or find out what happened to my package.Update:Package was delivered to wrong house. Had to do the job that you and your employees should have done.

Very knowledgeable with great customer service!

I needed a battery for my car. The salesman was fast and friendly. The battery was moderate.

Helpful staff. They just didnt have what we needed.

I cannot say enough thank you to this team!!Customer service was more than phenomenal!!Everyone was hands on!! they never left me without a resolution, before telling me to make a purshase they did everything for that to be my last resort.I am beyond grateful!!! And yes I will make the hour troop if I ever need ANYTHING for my car!!! Thank you guys very much!!!

Horrible experience at the location! I went to the location to pickup an order that I placed online... now online the store was suppose to close at 8:00 because of everything thats going on... The door said 5:30 and there was a employee inside with an employee from the pep boys next door... Now it might just be me but I felt like it was very unprofessional for the pep boys employee to tell me that the advanced auto is closed.not to mention I had been standing at the door since like 5:00!

Fast and friendly ! helped me as soon as I walked in.

The person did their best to help me, my experience would have been better if the more experienced employees would have assisted with servicing customers instead of talking.

Theyre really help me locate some problems that would have cost me down the line

As a female, I dont know much about cars so I appreciate that the salesman walked along side me and answered every question I had. The deals they offer arent too bad on my pockets either.

Service was not great to the customers who just wanted to purchase items in their hands.

Staff was very helpful with finding what I needed

Always a good crew... Not always that knowledgeable but gives it their best effort lol!

Quick stop for some supplies...clean isles and friendly service.

Good

The BEST CUSTOMER SERVICE!!!! The employees Always go above and beyond! As well as the location in Union City! As a woman I feel like the gentlemen are like nephews, knowing they dont try to get over!! I trust them with my business, and my car!!!

Its okay

Excellent customer service!

I came here to buy a transmission mount and had a good experience. Staff was friendly and helpful. I took a star off because they didnt have the selection of items that other Advance locations have.

Store wasnt busy but the associates were real helpful and knowledgeable. Thanks Ben.

Great customer service

I purchased a starter for my Nissan 240sx convertible. First starter was bad. Went back to get them to order a new one. Went to pick it up had to pay full amount again, $161. and change. Also they charged me the core charge $38.00 again. I already paid the core on the first starter. They should not have charged me the core charge on the second replacement. So all total they had $323.00 of my money. They gave me back $38.00 when I took the core to them, that means they actually still had Approx $285.00 of my money. So I take the second starter home and try to put it in, turns out even though the flange looks the same the cone of the starter was different. When I put it in it rotated the starterclockwise about 1/2 inch. Therefore the starter bolts would not line up. Absolutely no way to mount the starter. I never even energized it, I dont no if it was a good starter or not. So I took both starters back to them this evening. They refunded each one as a separate transaction. The first one they gave me $121. and change, then they did the second one and refunded me $121. and change for the second one. Thats $242. THEY OWED ME 285.OO. BOTH RECEIPTS show 111.00 purchase each for the 2 starters, one has 8.95 for tax, the other show 12.00 for sales tax and they claim they even included the core refund 38.00 on both starters. Plus they have my core that I took to them that I will need to go somewhere else to purchase another starter If I dont have a core to turn in I will have to pay their core charge which wont be refundable. IF YOU HAD 5 MORE STARS TO THE LEFT towards bad, I might click THE FAR LEFT ONE a half of a star. Their parts SUCK. THERE MATH IS INCOMPREHENSIBLE. I gave them 322.00 approx charged on my debit card. I took both starters back, got $38.00 refund for the core. That means they had approx 284.00 plus my core they kept, They refunded me 242.00 the difference which is approx 42.00 plus 38.00 for my core they kept, thats 78.00 to their good. Advance Auto parts, STAY AWAY, RUN LIKE HELL IN ANY OTHER DIRECTION. Yours Truly, Calvin Dabian.PS, I dont like this, Its forcing me to rate by the five stars thats on here in order to post this. So just remember the actual star I want to post is five stars to the left of what they had, or bad. Thank You Again, Calvin DabianPSS The store is on Hwy 85 Riverdale, Ga next to WAL-MART.

Waste of time going to any advance auto, slow and poor customer service

Pep Boys representative Victor provided exceptional customer service. He remembered my vehicle and problem from a previous visit, fixed the problem and had it back by the end of the day. Thanks guys!

The manager and staff was highly helpful ...called me and made sure i got the part i NEED and also in return i made aure i brought core back. Its a blessing to have reliable help no a days when moat places get over...but I apprecaite the staff here..felt like family here especially for 1 of our family vehicles. Thanks

Horrible customer service

The person helping me was friendly and knowledgeable. He was nice to joke around with.

The staff is always friendly and knowledgeable. The company as a whole needs a more modern computer system. I should not have to wait 10 days to get my money refunded back to my card for a returned item. I bought the part today and it was the wrong part that an employee at the Riverdale road location told me I needed. I ordered online but had to go to this store at 7000A highway 85 to pick up part because Riverdale Rd store didnt have it. Its definitely frustrating to wait 10 days for a refund.

They went above and beyond to make sure they didnt have what I needed because it wasnt on the shelf. She went to the back, and there it was.I was happy so 5*.

Great Customer Service. Andrew was wonderful and patient.

Came here to return a battery because another Advance gave me the wrong one. Took 5 mins for someone to even acknowledge me standing! Then they told me there was no battery for a 05 Honda, except for a $2000 hybrid battery....lolThat was incorrect, I found out from OReillys later...it helps when there is knowledgeable staff around to assist customers....

Best prices and parts in stock everyday...

Bc theyre online discounts are excellent

The saleslady was very helpful and responsive to our parts problem. She helped us find the part when we didnt even know what it was called. 😀

Patrick was the guys name who assisted me and his customer service sucked, he was very rude and very unprofessional, and he smelled like an ashtray. I will not be returningI wish Victor still worked at this location he was the BEST and his customer service was outstanding

Very freindly staff great selection. They had everything i needed

I deal with them thru my shop good and helpful service

The staff and the manager was really helpful .. thank you keep up

Get all my parts from that spot

Great. Customer service is always the best.

Good prices

Staff were friendly but, the product quality not good.

Very helpful

It is a okay auto parts store

Helpful staff,Always do what they can to help...

Very helpful knowledgeable staff

They do not listen very well. Depending on who is assisting you with your issues the knowledge base.

They act like you are not there will not go there again

Order online for better check out time.

The manager of the store is not focused on customer service. Even after directed by his HQ to release a part to a 3rd party, he refused. His ego got in the way of make the right decision for himself, his company and his customer.

Need help friendly people

Customer service is always great

I Did online order they had my order ready when I got there

They gave me an out dated battery of over 3 years old on my 3 years warranty. Thats very BAD Customer Service!

They never have what the internet says they have and always end up picking up at another location once ive gotten to the store

All ways got u the right parts

Asked to check my check engine light and the guy never came out I had to go to autozone where they take better care of you and your vehicle

Friendly, great discounts with speed perks.

They had the part i needed for my car when no other place did.

They were extremely kind & helpful

Quick, helpful and affordable

Felt racially profiled they treated me like i was stealing, the manager got very loud. They were very unprofessional and i will no longer shop there

Good deals and great customer service

Favorite place to buy parts in Riverdale

Good service

Great help and willing employees

They were very helpful

Customer service needs some work

Great people great prices

Always a big line, plenty of employees to make the line move fast, but act like theres no one there and walk around doing nothing, stay away from this place and just go to Oreilly thats across from the streets

Service was fast & accurate

This place is super because its service and the prices.

Customer service was great

Ok not nice people

For all automobile needs and genuine parts

No one is familiar with the sales their store offers

Very helpful staff

Been saving my hoopties for years

Staff always helpful

Good for car parts

Great service 😊

Great price for parts

Quick and convenient.

Very friendly and professional.

Sucks