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Great Lakes Ace
3182 Walton Blvd, Rochester Hills, MI 48309, United States
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Great Lakes Ace
Comments
Dw
Review №1

A great way to support your local Mom and Pop Hardware store. Each one is independently owned and operated.

Sc
Review №2

Prices here are always higher then going to Menards or Home Depot. Some items are almost double. This store is great though because its convenient and has just about one of everything you could ever need. The employees are knowledgeable and very friendly.

Fl
Review №3

Bought Murphy oil soap to clean a 160 year old oak desk that the church recommended for my husband to have since he is a youth pastor.

Ha
Review №4

Love this store! Convenient location to buy all the hardware stuff and miscellaneous like canning jars, bird feeders, etc. They also offer curbside pickup.

Ja
Review №5

My dad went in to get a Blackstone Grill. We’ve been having a hard time finding one lately given the season. Unfortunately, my dad couldn’t remember the name of the young man that helped him but he did say how kind and helpful he was. They didn’t have the grill in stock at the time so the young man offered to call my dad when it did come in stock. Called within a day and my dad went to pick it up. It came with two free accessories (because he’s a member) but they didn’t have the right size cover in stock so again the young man went out of his way to go to another store and get it for my dad. Called my dad again within a day to let him know he has it. My dad could not stop talking about his kindness so I just thought it necessary to share and hopefully the young man remembers and this gets back to him. Thank you for helping my father so much! It is much appreciated.

co
Review №6

Love this Great Lakes Ace! The workers are awesome. They know the products and can recommend what you need! Theyre friendly too!

Pe
Review №7

Basic hardware store its good if you need it and you live nearby one but a little bit more pricey better off going to Lowes or home Depot

Ma
Review №8

Friendly neighborhood hardware store.

Go
Review №9

Are nice people but I know the store and what they have better than they do apparently.

Da
Review №10

Nice people, great to go to a real hardware store with everything hardware you need.

CM
Review №11

I just want to thank everyone at this Ace for all that you are doing during this crazy time with covid-19. I was able to order my stuff online, (would recommend calling first to make sure they have the items) paid for it and I did curbside pickup. Worked perfect. Great job!!

Mi
Review №12

Great Lakes Ace has always been great to me. They typically have a great stock of whats needed and the employees are always helpful.

Sa
Review №13

Great convenient hardware store especially for quick shopping. Moderately priced goods. Lots of free parking available.

Ar
Review №14

This store is in a great location and there is a nice parking lot too. The staff is super helpful and always trying to give you the best advice. I have only been here few times but i dont hesitate to go back. Thank you for all the help. Will keep coming back.

Lo
Review №15

Warm and friendly service. Excellent neighbourhood hardware store with a great selection.

Al
Review №16

Very helpful.

Fr
Review №17

Love the place. Great for us non-shoppers. Always an associate around to ask where is...? And get guick answers - usually the walk to the isle and the shelf or bin. Makes for quick in and outs!

An
Review №18

Family owners. Very Friendly and helpful.

Ka
Review №19

Always have what I need. Good service.

Jo
Review №20

Great customer service.

Be
Review №21

Great store! Helpful employees! Easy in & out with good parking!

Da
Review №22

Excellent local hardware. This place always have the stuff I need to fix my home issues. Hope they never lose out to the Big do it centers as it’s nice to still have a local hardware with people that help you out.

St
Review №23

This Great Lakes Ace Hardware used to be the old ACO Hardware prior to the merger a while back. This neighborhood hardware store is convenient if youre missing something, but only if that thing isnt too obscure. Given the small size of the store, they have a limited selection in each department, but they have the basics, so its worth heading up to Ace if it isnt for something hard-to-find. Additionally, the staff at this Ace Hardware are super-friendly and willing to help you find what you need. They are also knowledgeable on all manner of subjects and can make recommendations that will help to make life easier and get your project finished quicker. I patronize this establishment as much for the advice as I do the merchandise, it would seem!

Al
Review №24

This location seemingly never has what you need.

Ra
Review №25

Good service great hardware items

A
Review №26

Great Lakes: Poor Customer Service.Went to this store to cut the profile of a spare transponder car key. The young guy behind the hardware counter looks at me raising both his eyebrows and informs me that it is store policy not to cut keys that are brought in.When I ask politely what is the reason for this, the youngster tells me that it is because of liability, if something goes wrong while they cut the profile I might ask for damages. Proposing a solution, I reply that the key is relatively inexpensive and I offer to sign a release of liability to protect from mistakes. He is confused and he need to call the manager. The senior supervisor shows up. After listening the request replies that it is store policy not to cut keys that are brought in. At my question about the reason; his brilliant reply is : no reason in particular just a store policy. When I ask about alternatives he proposes to sell one of the blank keys he has on the shelf at an exorbitant price, but when looking for the car model/year no match to my vehicle is found. Then staring at me asks if he can do anything else. I am the one to be confused at this time and I think anything else? You havent done one thing yet. Cutting the key profile was the only reason why I came to the store but I choke my temper and ask if he can suggest any alternative locksmith provider. I end up leaving the store without a solution. I cannot recommend this store for customer service.

Sa
Review №27

Can always find what I need at this Ace, and things I didnt know I needed!

sr
Review №28

Good people. Great friendly service. Thank you Scott for explaining and helping me pick the right bulbs for my new home.

Ka
Review №29

Great products; friendly staff. Best drain cleaner ever. Excellent selection of wild bird feeding supplies.

Th
Review №30

Wonderful local hardware store usually has what I need and very nice staff.

Ho
Review №31

Nice staff excellent products good prices safe parking

Da
Review №32

Service is pretty hit and miss...dont expect anyone to be too knowledgeable. Decent selection albeit pricier than the big box stores. The store is crowded and theres never enough room for carts. Im always reaching around pallets of stock to get to the plumbing supplies in the back...apparently their stock room isnt big enough either. Id gladly pay the higher price if I could more easily navigate the store (on multiple occasions Ive made the decision to go to the Big Orange Box Store just because I knew Id need a cart).

Ri
Review №33

Ace is the place. Wear a mask or stay home.

Jo
Review №34

Its a convenient and eclectic local hardware store. The workers are very friendly.

Al
Review №35

Small but well stocked. Friendly and helpful.

Mi
Review №36

Hardware store with more groceries and non related stock than hardware. I only go when I have no time, and am almost positive they would have some popular (imho) item. I have made a wasted trip on more than one occasion.

Je
Review №37

People are friendly there. Nuts and bolts section very well stocked with odd sizes.

Ch
Review №38

Ace truly is the place with the helpful hardware folks. Friendly staff and wide variety to select from. Big fan.

Kr
Review №39

Great selection, especially on speciality hardware! Fun place to shop and people are helpful and friendly.

Pe
Review №40

Friendly staff who will help you find what you need. The place offers enough variety to find what you need without having to run to the Home Depot or Lowes. Prices are comparable to what you find at these places.

Da
Review №41

Sales are good. Has items difficult to find elsewhere. Helpful service.

J
Review №42

All these Ace stores area step above any other hardware. Heck, I would just walk the aisles if I ever had the time to

tk
Review №43

Helpful staff and good selection of hardware.

Ja
Review №44

Love my neighborhood hardware..

La
Review №45

Vary helpful and seem to care a vary good store and a great staff

Ro
Review №46

Had what I needed and the service was great.

Ro
Review №47

Great place to go for all your hardware needs, very knowledgeable staff.

Ji
Review №48

Dont get keys made here. The young guy doing the work took a half hour to make four keys for two locks and not a single one of them work. They return my money when I went back but the cashier admitted that they get a lot of key returns here due to the machine they use

Pa
Review №49

Our family, my husband is retired from construction work, I have little hardware knowledge so I always need help---we have gone to this ACE for many years, even when in Rochester on Livernois. We always get great services from the knowledgable staff. Often can find hardware items not available at the big box stores. One of our favorites!

Jo
Review №50

Unbelievable I called to see if i could get some paint mixed and was told yes it wouldnt be a issue, I drove their and was treated very badly by an employee there that she seemed to be a possible manager, I went in and she told me that she would not be mixing any paint for us after I drove there after being told other wise and she wasnt nice at all just flat out rude I will not be returning anytime soon

Hu
Review №51

They generally have what I need. Employees readily help me find what Im looking for.

Ma
Review №52

Not very exciting certainly miss the old Damon ace. Bright, variety of items, friendly.

Or
Review №53

Well stocked hardware with helpful associates.

To
Review №54

Well run store. Helpful people

Ca
Review №55

Always friendly, doesnt have much inventory...but convenient.

Jo
Review №56

Good selection excellent service

To
Review №57

Decent prices convenient and good selection.

Ji
Review №58

Friendly helpful staff.clean and very organized.

Gi
Review №59

Nice little selections of home, hardware, garden and tools.

De
Review №60

Staff was very helpful Finding Me items.

Ja
Review №61

They have great service!

Br
Review №62

Friendly service

Sh
Review №63

Great place. Friendly and helpful.

Co
Review №64

People were helpful and pleasant.

Ad
Review №65

Christmas items already for sale

Ex
Review №66

Great place awesome

Na
Review №67

Like the smaller store atmosphere!

Jo
Review №68

Always very helpful and polite

Mi
Review №69

Nice local place

sa
Review №70

Terrible customer service from the company, wouldnt shop there if I can help it.

Cl
Review №71

Great staff that are friendly and helpful

Cl
Review №72

Always have what you need in a pinch.

Sa
Review №73

Always helpful

Be
Review №74

Several employees asked if I needed help.

Lo
Review №75

Helpful staff

Pa
Review №76

The candy store for hardware people.

AJ
Review №77

They usually have what I need.

Ch
Review №78

Friendly and clean

De
Review №79

Great customer service

Ch
Review №80

Cool

Na
Review №81

Great

gl
Review №82

Great team.

Ja
Review №83

My go to for hardware

La
Review №84

Well stocked, decent prices

Mi
Review №85

Have everything you need

Information
25 Photos
85 Comments
4.4 Rating
  • Address:3182 Walton Blvd, Rochester Hills, MI 48309, United States
  • Site:http://greatlakesace.com/
  • Phone:+1 248-375-5740
Categories
  • Hardware store
  • Home improvement store
  • Paint store
  • Tool store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–7PM
  • Friday:9AM–6PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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