Wife took car in for an oil change and tire rotation. Was first in for a scheduled appointment. After 2 hours, she was told oil change was done but tires were at 60% wear so wouldn’t rotate and tires should be replaced with estimate provided. She declined the tire replacement and took the car.The oil indicator light was not reset. It was an easy google search and I reset it, but why should I have to do that?Priced the exact tires quoted at 40% less, installed.To be fair, I usually have a positive experience at this dealer. Called service manager to discuss before posting a review. Never received a call back.

Jeff at BMW of Rochester took extremely good care of us when our car developed a problem during a family emergency. He and his colleagues went the extra mile to get us back on the road quickly. He communicated with precision and he and his team quickly diagnosed the issue. It was stellar service.

If u looking to get a bmw Id would recommend you go see Tyler cretelle he made are experience perfect from The time we got there till we left he was fast Professional just a great guy overall

We broke down on I-90 and we’re towed to BMW of Rochester. Jeff know we were coming and waited, helped us find a hotel and rental car for the next day. He made arrangements for parts and had our car back on the road . He truly saved our trip and we were able to spend the weekend in Boston with our granddaughter and pick up our car on Monday. Jeff and the dealership were a real help.

I spoke with the parts department and got a quote for my new run flat tires. I booked my appointment on line. Very easy. I received confirmation. I dropped my car off the night before my appointment. The work on my car was completed by 4:00. I picked up my car and easily checked out. This is a great place and very nice people working there. Totally satisfied!!!!

Very poor service, Got lied to about our warranty, had to contact our sales person in Albany to even get help. Then they set an appointment for a day they cannot give us a car to replace our. They want our in at 7pm but the appointment is the next day. What you want us to walk home? Its a 30 miles walk. Not to mention the last time we took it in for service on the S.O.S. light it took them 10 days to fix it and had to bring it in twice for the same problem. VERY poor service department. Almost willing to drive the 4 hours to albany for better quality work and attitude from the staff.

Mike was very good and explained to us everything in detail. He had all our paperwork ready by the time when we went to pick our car.Steve was thorough with the contract and explained all the finances. Very professional people

Great experience at BMW of Rochester. Todd, Mitch and Faith are fantastic- helpful, very knowledgeable, and genuinely interested in making customers happy. A great team.

Informative regarding issue & repair needed. Repaired in timely manner. Bonus of washed car when finished. Nice service personnel.

Very pleased with the service I received at BMW of Rochester. First of all car was taken in at time of service appointment and finished approx. 2 hours before they estimated. Additionally, there were a few items that needed attention but wouldnt fail inspection. I was not pressured to have them attended to immediately. In fact, Kyle, our service rep. went through each point an explained what the situation was with each item. We decided to do all but one since the vehicle was already there. The item we didnt have done now Kyle said was something that could wait but should eventually be done (valve cover gasket replacement) as the engine sits at about a 30 degree tilt and would eventually be leaking oil.We were very pleased with the service, attention and courteousness we were treated to by Rochester BMW.

BMW of Rochester is the strongest BMW dealership anywhere in the region. Having now purchased three vehicles from them over a five-year period, weve been exceptionally pleased with both their sales and service operations. Most recently we were very ably assisted by Connor Seweryn who made the process of trading for a new vehicle incredibly smooth and seamless. Everything was taken care of via phone and online except for bringing in our vehicle and picking up the new one, which took only an hour and a half, including orientation to the features of the new vehicle, syncing phones, etc. Couldnt be happier with the new car or our experience.

While driving on the Thruway, my dash display went completely blank. I could not see/hear signal lights, speed, gas tank, anything! I was scared to death, as I had no idea if my breaks would work…… I called BMW from my cell phone and drove it directly there. Dave, from BMW of Rochester was so kind and compassionate. He took my car right in as an emergency, ran diagnostics the following day, and I got my car back safely within 2 days. The computer had to be reset. Great service, nice people!

We brought our car to the dealership for inspection and oil change. We arrived and people were congenial but not overly welcoming. I felt like I was in a cattle herd. When we finally were able to sit with a service writer, he mentioned that the brake fluid service was recommended- we asked about that service as we were not familiar with why it was necessary and the response we received was regarding the service writer’s racing experience and how it had to be done when racing. While I appreciate the capabilities that the bmw engines have, I drive an X5 and take my family places, get groceries, go to appointments, etc- we are not racing our vehicle: it would’ve been better received if the service was explained from a more practical perspective. We did decide to authorize the recommended service but I still don’t understand the necessity of it:When we picked up our vehicle, nobody reviewed the service done or any of the multi point inspection form. The report was attached but printed in black and white so we could not identify any areas of concern because everything was the same color. When we asked the service writer about the report he told us it would’ve been easier to understand if it was in color and quickly read and said everything looked good on the car. Finally, my vehicle front floor and backseat floors were vacuumed but not the very back and it was not washed. Honestly, I was expecting a full vacuum and wash as I have received in the past especially since we paid for an additional service. If the dealership wants customers to return to them for service on the vehicles they buy from them, perhaps pay better attention to the customers as everyday hardworking people who work just as hard to be able to drive a nice vehicle. And, if you want people to buy another vehicle from the dealership, consider how the past customers are weighing the service well after the sale when considering where to buy their next car.

I started my search back in 2019 with Mitch. He is absolutely amazing. He was attentive, personalized the experience and made sure I got everything I was looking for. A few days ago I reached out to see if he could help me out again. He remembered me and exactly what I was looking for. WOW! 2 years went by and remembered who I was. Amazing.I test drove the 330i and fell in love. The feedback I have is to set proper time expectations. I know buying a car is a longer process. They started the paper work before I got there which hopefully saved some time, but I still spent about 3-4 hours there when they said it would take about an hour…The staff is great, attentive, helpful and truly work as a team. Thank you!!

My experience with Tyler was amazing! I found my car online and before I arrived he had the car outside and ready for a test drive! This is my very first car and he made the experiences so memorable, he was conversational and informative. He made the process so much less intimidating than I thought it would be! Thank you Tyler!!

Tyler Cre***** was fantastic. We did not buy our new truck by walking into the dealership, found it online about 100 miles away Tyler had it transferred from another West Herr dealership in Buffalo, he had it ready to go when we walked in and then did all the paperwork for us. All we had to do was sign and drive.He is an incredibly helpful and knowledgeable young man. No hard pressure sale from Tyler. We would absolutely buy another car from Tyler.

One of the best car buying experiences I ever had! Just want to say a big thank you to Michael Monello I worked with during the entire process.I am really impressed with Mikes high-level professionalism, attitude and attentiveness to me as a customer and my wishes concerning my new car.Great deal and great financial terms that were provided by the dealership just made me to make my final decision :)My new customized X5 came in time, just as Mike said, and that was very important for me, no delays, no issues, just perfect dealership team work!Mike, thank you again for the great experience I had buying my first BMW! Now I cant get enough of my new gorgeous car and enjoying it every day!I definitely recommend this dealership to anyone! You will never regret and that will be your best experience ever!

The overall experience was first class. I live in Buffalo, NY and they sent a driver to pick me up and bring me to the dealership. The team at the dealership was personable, informative and helpful. We finalized the deal and they had a product specialist spend an hour going over the vehicle with me. Todd Harper and his team we’re excellent! Highly recommend!

Everyone at the dealership was professional and courteous making this the best car buying experience I have ever had. Tyler, the sales rep was courteous and knowledgeable. He answered all of my questions and concerns. He made the car buying experience an enjoyable one.

It’s a bit of a hike for me to travel from Ithaca to Rochester 70+ miles one way. But I feel the journey is worth while: it’s very professional, friendly staff and great technicians. Very nice clean waiting facility with pretty good coffee and free WiFi. Overall experience is top notch. .

Bought a 2021 X3 from this dealership. I was able to look around the lot without being hassled. Greeted, no pressure, not followed, offered a test drive. Everyone was friendly, knowledgeable. and professional. Not usually the service provided to a woman of color. Great deal, exceptional staff including the salesman Cameron, warranty gal Ashley and tech guy Evan. Will recommend to all!

I searched all over the country for an X5 from GA. Michael Monello was outstanding to work with! He immediately was attentive to what I was searching for and called me right back! I flew up from Atlanta and purchased it from him due to the excellent service! Thank you Michael and BMW of Rochester for this nice X5!

Service was fantastic. When the service department determined a part would need to be ordered they arranged to valet my vehicle from my home to the shop and back. They took care of everything and I didn’t have to worry about anything

Originally I was upset with some of the issues with my vehicle however after speaking with the Service Manager and his foreman, I feel MUCH better about my experience and they definitely did everything they could to turn it around to a positive visit.Thank you for taking the time to explain in detail the ins and outs of my vehicle, being courtesy to me even though I was very frustrated and going above and beyond to make it right.Definitely changed my entire experience. This team did EVERYTHING they could for me.Thanks again!

I could not be happier with the attention and courtesy given to me by Tyler Cretelle. He answered all questions and even stayed late on Friday to make sure we were totally satisfied with the new vehicle. I would highly recommend him and the dealership. I will definitely be back for my next vehicle.

Great experience from start to finish. Connor was knowledgeable and easy to work with.

I worked with Todd and Mitch for the second time now at BMW. They both made trading in my lease very seamless and easy. Todd and Mitch both care about their customers, took the time to answer all of my questions, and made it an overall great experience. Thank you both for everything, I am LOVING my new X3!!!

Dave has always been available to help me in a variety of ways including stopping in unexpectedly with an issue and getting my car evaluated! Thank you! I love my 430i sports car!

I can’t say enough about Melissa Attea, Max, and Shawn Stanley and West Herr. BMW Rochester went above and beyond. They delivered the vehicle to my house and spent an hour explaining everything to me. I would recommend them to pickiest buyer out there. Your the best …Thank you BMW Rochester and West Herr!

I pulled in to the parking lot after an event. I had about 10 minutes to look at a car. Cameron made it happen and allowed me the ability to move at my own pace. Over the next few days he was extremely responsive and helpful. We picked up my wife’s X3 yesterday and honestly she couldn’t be happier. Very happy with our experience!

Great service and I clean loaner car. Friendly people working there.

Connor has been great! Made the process of buying a car very easy! Excellent customer service and worked out everything the way I wanted, Thank you Connor!

Mike, Peter, Harley and the entire team at BMW of Rochester made this purchase very enjoyable. They went out of their way to work with me to get me into my new car. I cannot wait to come back in the future, they will always have my business and loyalty. I highly recommend that if you are considering a BMW, you reach out to Mike Monello. If you are in the market for any new or used car, West Herr is the place to go.

Quick and friendly serviceAbsolutely would recommend and will continue to work with West Herr in the future. Today I picked up a 440 series and could not be more appreciative for all the work Andrew, Bob and Steve did for me. Thank you.

Tyler at BMW of Rochester was AMAZING to work with! He was friendly, honest and supportive of the many decisions required to buy a new car. He never pressured me but helped me learn as much as I could before celebrating my new purchase with me! Everyone at BMW of Rochester was outstanding and I will absolutely buy from them again!

Our sales experience was first class with Todd and Mitch at the helm last year to buy our 2021 BMW X3. Love the car and the dealership!6/29 started our first service experience. Doug, the service manager got a loaner that was off-the-charts outstanding! The service department was swamped but Kyle, our service advisor made us feel special by accurately capturing our details and addressing all our concerns completely.This is a hard working sales and service team. The people are excellent as well: friendly and efficient!Couldnt ask for better- thank you BMW!

Kyle was able to get my car in for service right away when I got to the dealership, despite not able to book any appointments both through the phone and online. Even though he was so busy, he was able to greet me and managed to move a couple cars that were ahead of me. He contacted the shuttle service and it was there in less than 10 minutes. Kyle was very friendly and explained in details of what needed to be done with my car and what exactly he and his team did when servicing my car. Him and his team were very professional and helpful. Michael from Sales made the arrangement for me to see Kyle as I had an emegency travel and the service light came up 2 days before my travel date, and I wasnt able to book any appointments due to the high volume appointments that they had.

We had excellent customer service with Tyler. He was very knowledgeable about the vehicle we were searching for. He was very thorough of all the packages involved and warranty options. I feel confident knowing that when I bought a BMW, I was buying into a very friendly and secure business. One that will help me with this vehicle for years to come. I would absolutely recommend anyone to purchase here.

Jeff came personally to pick up my car from my workplace for service. For what was needed, work was completed in a timely fashion.

Easiest car purchasing/leasing transaction I have ever had! Working with Cameron Corsaro was great. He made everything go smoothly and I would highly recommend this dealer.

As usual Jeffrey was wonderful. I dropped off the car and he processed me within a few minutes and I was able to get my ride to work. Picking up the car was a very similar experience. Very efficient and service with a smile. Thank you Jeff!

I had a great experience while purchasing my Land Rover Discovery! Connor was by far the best dealer weve worked with. He was patient, informative and personal. My family will definitely return to work with him.

I purchased my automobile last year and have my service preformed at this dealership. Every person involved from start to finish have exceeded my expectations. Salespersons and service department are just excellent and go above and beyond to satisfy their clients.

Quality service, car feels brand new. Courtesy cleaning done as well..

I am very happy with my 5 series BMW and the purchase process through Cameron Corsera and service experience with Kyle and team. I appreciated how easy it is to drop my car off at BMW for service.They treat you like family. Collin also did a great job teaching me to use the features of my new car. Lucky to have such professionals in Rochester, NY!

One of the best car buying experiences hands down. Mike Monello was great to work with. When we picked up my wifes BMW the transaction was smooth and easy. Mike even was able to get me an additional $500 military rebate before closing the deal. My wife was also impressed by Mike, along with the BMW Product Genius Colin. I would highly recommend Mike and Colin. A+

I went there with my 08 BMW which has a few issues but nothing too crazy and I asked them to check it out and they didn’t check a few of the things that I wanted them to as well as the prices for the things that they need to be done were outrageous but that’s understandable. Also Concerned about them doing the check because they said I needed a part that I just replaced about two weeks ago when my vehicle was misfiring and I was having no issues.

Andy and Robert did a great job with all information about the new purchase. So far everything is going good. No problems with anything.Thanks guys,Johnl

Phil is always professional and efficient whenever I leave my vehicle for service and repairs. He always makes sure to contact me in a timely manner when everything is done and ready for pick up. It makes the whole experience quick and easy.

Jeff went above and beyond to help me with an emergency repair. He is thorough and caring. Thank you, Jeff, for all you have done for me. I truly appreciate it and you.Jean

I had a great experience with Dave. He was flexible working on the deal with me and helped to close the deal in a quick manner. I was pleased with the professionalism Dave extended towards me during my last car purchase.

Great representation of the brand and what you should expect from a dealership selling this level of cars. On point with communication and customer service. It will be hard to ever leave the BMW brand.

Dave has provided great service and keeping us is informed of the process. On the downside our vehicle has been getting work done for a while they were able to provide us a rental after 1.5 months of being without one that was disappointing

Working with Tyler C was a great experience. Tyler went above and beyond to get exactly what was desired. Go and check him out.

Just bought a new car and the experience was easy. Mason was knowledgeable about the car and the process was easy. Very pleased.

I have purchased vehicles from Patrick and i recently purchased a Lexus from Todd great salesman great team fast and efficient they will take care of you I would definitely recommend buying a new or used vehicle from them

Years of great service. Jeff in service is top notch. This review may increase his workload but if you’re going in for service…. LOOK HIM UP! Lol

I purchased my new BMW M235i (and couldnt be happier) with Mason S.! As a professional in luxury car sales myself, I was met with the same gold-standard of customer service that I deliver to my own customers. Mason was professional, expedient, and genuine. Thank you for the great experience...when the time comes I will be back to purchase a car with BMW of Rochester!

Dave was great! He addressed the immediate issue with two of my tires, listened to other questions I had and provided both information and answers. He’s real pleasure to work with.

Excellent service from everyone involved fixing my car. Kyle kept me informed multiple times throughout the day with the diagnostics, estimate, and how long the parts would take to arrive.

Mike Monello did a fantastic job helping me locate a vehicle, showing it to me last minute and closing on the deal all within 24 hrs of getting him all the information needed.

Kyle from the service department is an outstanding steward for this business. I am beyond impressed with overall agility and attention to detail. Will definitely be back soon!

Great experience buying my first BMW! Todd, Mitch, and Ray were all very accommodating, helpful, and attentive during this process. Evan was also great in helping me understand all the car’s technology! All of this gives me confidence in my new purchase!

I would highly recommend BMW rochester, I went in expecting one thing but ended up with a better deal ! Connor was very helpful and informative during the process. It was one of the best car buying experiences I’ve had. I felt very at ease during the entire process ! Plus I love my new BMW X1. Thanks Connor and everyone I spoke to at the dealership !

The best dealership experience I’ve ever had! My mom has driven Audi her whole life, but I was finally able to convince her to come down and see what BMW has to offer. Colin greeted us immediately, and was more that accommodating. You can tell he is genuinely passionate about this brand. He is incredibly knowledgeable- there was not a single question that he didn’t have an answer for (and there were a LOT!) My mom can’t wait for her lease to be up so she can come back and seal the deal. Absolutely recommend BMW of Rochester.

Excellent service on my M3 for a nail in my tire. The entire warrant transaction was smooth and Jeff and Mark were great!

Got me in fairly quickly and I love the text message feature to choose what I wanted repaired and the cost were provided for full transparency

Always pleased by the level of professionalism and customer service Jeff provides. Always communicates, is helpful and patient with any questions or concerns I have.. Jeff is a true asset for BMW Service.... he is the best ! Thank you !

The only reason this isn’t a five is because my car isn’t a BMW, although I bought it here, so they didn’t have a part I needed. So I had a long wait. However, the staff is fast, efficient, attentive, and pleasant. The waiting room is very comfortable, although it would be nice if they had a pop and a snack machine. The women’s bathroom was clean, however, they need to replace the facet or sink. All-in-all, I would recommend this dealership.

Very positive experience. friendly, no pressure salespeople. Really beautiful showroom and waiting area. Large inventory of high quality vehicles.

Service manager lied about exhaust repair. A simple flange needed replacing but manager said it was a cracked exhaust and needed to replace whole unit. I received a $8000 quote when it only took $85 to actually fix issue. Please be careful and ask for full details on any repair at this service center.

They did not find the water leak. Heavy rain caused the leak. Not happy. I know this will be an ongoing problem. Very courteous, but did not find it.

My experience by my car it was very easy very nice people they listen to us display knows everything overall it was a great service very happy with a vehicle

BMW of Rochester have some of the BEST professionals working in their Service Dept.! Since the day I purchased my vehicle, I have had nothing but outstanding and remarkable service! Kyle Lovejoy is a pleasure to work with and when I needed my vehicle serviced, he always let me know exactly what needs to be done. He doesn’t “find” things in order to charge me for service I really don’t need, so KUDOS for him!! I highly recommend BMW if Rochester! And, if you are in the market to purchase a new or used BMW, see Bob Thompson, their sales rep! He provides the BEST CUSTOMER SERVICE as well! He also remembers you even after you purchase your vehicle! Very nice person too!

Everything was fine; check in was easy for my warranty repair. The work was done more quickly than anticipated, which was nice. David was helpful and courteous. Things could not have gone more smoothly

BMW of Rochester will put in 110% to make sure you’re taken care of, especially if you have Tyler Cretelle as your salesperson. Tyler goes above and beyond what a normal car salesman does to make sure not only do you get the best price possible for your vehicle, but you get exactly the vehicle you want and don’t sacrifice any features, packages, and colors that you want your new car to have. I just bought a brand-new BMW X3 plug-in hybrid (BMW X30e) in metallic black, oyster leather seats, with the full executive package. This vehicle was not available on the BMW of Rochester lot nor could it still be ordered on the BMW website. Here’s where Tyler saved the day— he found another dealer in the country to trade with to make sure I get my perfect, dream vehicle with all of the extras that I wanted and again, not have to sacrifice my choices in how I wanted the car to look, feel, and drive. Not only did he put in the extra effort to get a trade to make my dreams come true, but it was such a quick and easy process! I didn’t have to pay a hefty amount extra either. Thank you again to Tyler and BMW of Rochester for my beautiful brand-new X3. There’s so many advanced new features on this vehicle, so I will definitely be back. BMW of Rochester provides you with a BMW genius as well, who can walk you through the many computers, gadgets, and features your new BMW will have. Visit BMW of Rochester and buy a car from Tyler Cretelle! You won’t regret it! :)

Over the years, the team at BMW of Rochester has taken care of me on multiple occasions. Today was no exception as I had warning lights pop up just before heading out for a holiday weekend road trip. Pulled in without an appointment and could tell right away they were slammed, but they still found a way to get me in and out with the answers I needed to travel with confidence. Thanks to my service advisor Jeff Palm for looking out as always.

My advisor David was very helpful with alot of helpful information about my vehicle thanks dave.

My experience at BMW OF ROCHESTER has been phenomenal every time!!! My family I purchased 3 vehicles here within last 3 months. Todd Harper and Mitch went above and beyond to make sure we were satisfied with our purchased. They both were professional, nice, and easy to work with. Didn’t feel pressured and they made sure that we got best interest rate as possible!!! These guy has made a returned customer for life and will always refer my family and friends to them for that great experienced. Also Evan the BMW Enthusiast, he is professional and smart explaining giving tutorials how to operate the vehicle.

Great dealership, great service center, everyone there really does go above and beyond to help you. They deserve 5 stars!

I had a great time buying my new 330. Connor S was fantastic to work with and Id highly recommend him to anyone.

Staff was courteous, assuring I had a comfortable place to sit. They made me aware of approximately how long the service would take and what I could be doing interim. From start to finish it was an effective and comfortable experience.

Good people. Very customer friendly. No high pressure sales. Fair prices for a great product. Kudos especially to Todd and Mitch!

Thanks to Connor Seweryn and all the staff at BMW Rochester. I had a wonderful experience picking out and purchasing a car yesterday. Connor was upfront, straight to the point, and got the deal closed quickly. Was worth the drive from Buffalo. Will definitely be using Connor in the future.

From beginning to end, the sales experience was great! I found the staff to be personable, informative, supportive & committed. They were extremely organized when I went in to pick up my new BMW & had me on my way in a short period of time. Big thanks to Todd, Mitch, Evan & Pete!

Made my shopping experience so easy and seamless. They surpassed what I thought was possible and I left with a vehicle that I love. A pleasure working with Demarcus and Bob. Super knowledgeable and professional to us.

My service advisor David was courteous and friendly. However, when I picked up my X1 which has light tan interior there were dirt marks on my dash and in both my front seats. I keep my car VERY clean and it was obvious my car had been driven around. Also, I had a quarter tank of gas when I dropped it off. It was on E when I picked it up. Lastly, all of my seat settings and mirrors had been changed and not put back. Overall the work had been completed but Im not thrilled about the service.

My 1st service appointment at BMW was great. David was very nice, even charged my phone for me! 😍👍🏾

Colin is the best sales agent you will ever have. best service. i recommend to anyone.

Dropped my car off for regular service. Kyle was professional and detailed in the explanation of services due, up coming and cost. Car was ready ahead of schedule, check out was quick. Thank you to the entire team for keeping my 535 the ultimate driving experience .

This is the fifth BMW I have bought over the last 50 years starting with a 2002 in 1969 and the 530i x-drive we bought from BMW of Rochester replaces a 1998 528i with over 250,000 miles. When we decided to replace it we looked at several cars including a 2 year old 530i and then decided to see how a new one rode. Todd was very cooperative in arranging for us to drive three different versions of the 530 so we could see the difference between the 18 and 19 inch wheels and we decided we liked the one with 18 wheels. This was the first time that I have leased a vehicle and Todd and the General Manager Harley Lentola were able to explain my questions about the terms and reach an acceptable offer. The only area that might be improved is that the various service and vehicle protection plans were not discussed until we came to pick up the car. I would prefer to have that information at the time we agreed on the purchase so we could consider it for a day or two before we made a decision.

I always go to BMW for my vehicle but this last visit I was too happy. I shared with them my battery was low in my key 🔑 Just for their info Incase the car didn’t start as quickly. I was told they would take of it for me.. they didn’t 🤨 That super major but I also told them my light was on to fill my Coolant but coolant was full so it must’ve been a sensor. They told me my coolant was ok and full didn’t need to worry about it but they left the light on smh. So now I have to reschedule another Appt to get that turned off. I don’t live close and I have to miss work to bring and pick up my car so I wish EVERYTHING was tooken care of while I was there.

I have made multiple transactions with this dealership and I can definitely say that this is a great place to buy a BMW; Pricing is as straightforward as can be and I highly recommend Connor, a car dealer whos not there to simply sell you a product, but walk you through it, answer any questions you may have, and by the end get you a great price. Also, the staff are very nice and it was a pleasant experience to just be inside the dealership; It did not feel like a chore to buy a car here, unlike some other dealerships I wont name.10/10 Highly Recommend.

The service at Rochester West Herr is top-notch. Repair needs are accurately diagnosed. With a small amount of planning, there is always a loaner car. The service team, understanding that I live 2 hours away has always gone above and beyond to help minimize trips to the dealership. They are personable, friendly and I have not experienced over-sell.

Dave and Ethan were awesome guiding me through purchase and familiarization with new X6M Competition.

My car was fixed fast Im happy that they checked my whole car not just what I told them 🙂

This is my third BMW that I have leased thru BMW of Rochester. It is always a pleasure doing business with this dealership. The sales people care and will do everything they can to get you the best deal. In my case they dealer traded a car all the way from Topeka Kansas just to make me happy. The finance guy was great as well. Clearly explaining my options and being personal the whole time. Then the tech guy wrapped everything up showing me the new features on my new 540i. This dealership is the best hands down ! Please go visit them and see for yourself .

Todd at Bmw of Rochester was professional, honest, and worked very closely with us. I highly recommend this dealership to anyone considering purchasing a BMW!

Some of the best customer service I’ve ever had. All of the staff is friendly and always very accommodating. They can take the stress and headache of car repairs and turn it into a great experience always putting the owner of the vehicle first making sure they are fully involved with what needs to be done. Won’t purchase or service my vehicle anywhere else.

Jeff Palm was wonderful..... kept us posted on work being done.....finished in a timely manner....we were very pleased