What a great experience. I came in as a total stranger to the Subaru brand. These people took the time to educate me and find me the right vehicle that fit my tall body size as well as my small families needs. After learning about all the standard features and amazing performance of the outback’s we decided to trade our Chevy Equinox for an Outback. Needless to say it was the best decision we have ever made we now have all wheel drive and it gets way over 30mpg with all wheel drive. What a great vehicle. I have owned American made my whole life and I was pleased to find out that these vehicles are all made in the USA. I get support the Americans that make these awesome vehicles. We were so pleased with this vehicle we traded our Ford Fusion and bought a new 2022 Ascent. What a great dealership what great service. All of the people have been super awesome to work with. There was no sales pressure and we were able to buy at our own pace which is commendable. I will no doubt drive Subaru the rest of my life and I was a Big 3 loyalist. Thank you everyone Especially Dylan, even after the sale he answers my questions when I shoot him a text. What a great committed employee, Subaru of Rochester is lucky to have such good people like Dylan. Thanks again.

This is the second Subaru that I have purchased here. Both experiences were amazing, but the second time around was above and beyond! Vincente help me every step of the way from choosing my vehicle, to test driving as many as I wanted until I decided. Even though a lot of the vehicles have the same functionalities and features, he took the time to open the doors for me, show me all the features with every single vehicle. Lastly all the paperwork and process of purchasing the vehicle couldn’t have any smoother. A lot of the times you’re waiting And signing paperwork but for someone to be personable with you throughout the whole process made in an extraordinary experience. I definitely recommend Vincente for anybody who’s trying to look for a awesome vehicle such as a Subaru. Best experience ever!! Thanks Vinny!!!!

My boyfriend and I were really wanting a Subaru and the first car we saw and test drove we fell in love it and our salesman Vinny and finance guy Jake made the process to buying so easy and worked extra hard so we were able to get it and make it affordable for us. We love being a part of the Subaru family and our crosstrek was an amazing upgrade! Thank you guys for everything!

Vinny is amazing. I brought my husband to purchase a new vehicle and I, too, walked out with a new vehicle. Vinny is amazing, not pushy and very informative. He is also extremely patient and will answer any questions you may have. This dealership has earned two loyal customers. Great job to your Finance manager and to Vinny.

Staff is very polite and helpful but the best part of my experience is the fact that my car isnt a lemon! They only sell good running cars and they make sure they are all fixed up before you take it home. I have had my car for about 5 months now and have no problems out of it. I will definitely nshop there again in the future!

I had a great experience with Elliott from Subaru of Rochester! Even though I didn’t purchase a Subaru he still took the time and patience to go over items I was looking for and answer every question I had. The process from this dealership was so easy and painless. I have not had the best experience in the past from other car dealerships. At Subaru of Rochester I did not feel pressured, hassled or stressed about my vehicle purchase. My daughter even got a cool t-shirt from Elliott which she wears daily now! They were great!

I had an amazing experience purchasing my 2022 Impreza from this dealership. They gave me a more than exceptional deal on my trade in. Unlike most dealerships they don’t push you into buying a certain vehicle, they completely let you be the one in charge. Dylan was my salesman, I just want to say he did an amazing job. He’s great with the business aspect. Not only that, he also builds that personal connection with the customer, I felt more like I was talking to a friend with great experience & input as a posed to speaking with a pitchy sales rep like some of the other local dealerships. I’d also like to compliment Damian for being friendly and a very reasonable guy when it came to my trade in value. They also have a great selection of certified used vehicles. I’d recommend anyone interested in this dealership to really give it a shot, I couldn’t be happier with my experience through them. Make sure to ask for Dylan, he’s the best of the best no question about it.

Our new car purchasing process originated with an email offer to trade in our existing Subaru for a new one. The offer was intriguing enough that we decided to stop by the showroom to get more information, and ended up with a new Outback. The sales and trade-in process was unrushed, no pressure and enjoyable. Even though our initial discussion began on a Saturday afternoon, they found a car that matched our specifications in the region and we picked it up 2 days later on Monday.

I am thrilled with my new Subaru Forester 2021 Limited car! I love driving it....the ride is much smoother than my 2009 Forester, and all the upgrades are fabulous and lux! My experience working with Shawn San at Subaru Rochester was extraordinary and I will be a Subaru driver for life!

To start off with we took an Audi S3 on a test drive and the fuel was almost empty so we had to fill it up, but we like it and were about to purchase it. They sent it through the wash one last time, but when we went to go drive away we saw huge scratches on the roof and into the rear glass. They said that it would be sent to the body shop and fixed free of charge. When the day came around to picking it up it was not ready so we had to pick the pick up date back. Then when it was ready we where about to drive off again and we saw a crack in the roof. When we questioned about it they said that it had been there the whole which it wasn’t and I’m a car guy so I looked over ever in of that car. We where supposed to get a call from the manager, well over two weeks and still no call. I had a friend contact the and they said that it just had some scratches but they where fixed. On the bright side, Esad the salesman was nice and helpful.

Good service but consistently number of revolving service writers. Specifically asked for a tire rotation and was told they would not be able to perform it because of tire wear. Original tires only lasted 31k miles. Oil change alone cost $ 77. (Labor $41; Parts $29, Shop supplies $4)

Recently purchased a very used 2009 Subaru Outback. Came in to see if I could have a second vehicle for winter because I no longer use my other Outback for winter (because Rochester isnt too friendly with the salt). Upon, coming in Tim immediately noticed me because I come in for service and parts quite frequently. We immediately started the search. They had two used Outback in the generation I sought out for and I test drove one and unfortunately was it was out of my price range so we looked at the second one and even though it needs a small list parts we made a deal! Following up on the agreement, we both agreed to have the vehicle detailed, Tim was clear to me how long it takes to do a detail and I understood. He kept me updated and had good detail via text message. So therefore, I was able to picked it up the following day. I also, asked if he could run it through service which he was happy to do for me! Awesome to say I have a pretty good beater for the price! Happy to finally be back in another Subaru and cant wait to start possibly modify this one!

Had a great experience here trying to find a car. Budget didn’t work personally but everything was smooth and informative. Worked with Alex who made everything hassle free and was very informative looking through different types of cars. Great place to work with while looking for a car.

Brought my outback in for an oil change and tire rotation. I decided to wait for the service in their waiting area. After an hour they informed me it would be an additional hour and they hadnt started yet. This wasnt the first time this has happened to me here. The service department was better run when they were Clement Subaru.

Tim is the best. I’ll never buy a car from any other sales person as long as Tim is still in the business. He took his time and listened to what I was needing then helped me find the perfect vehicle for my needs and worked with me to make sure it was something I could afford as well. Buying a vehicle can be stressful but working with Tim through the process made everything so much easier.

A nearby automobile dealer where I have met many wonderful people!

Great experience working with Alex Proell! He new stuff and guided me to the car that best fit my needs and want! Highly recommend giving him a call if you are interested in purchasing a Subaru

Bought my legacy sport through Alex Proell. He was very knowledgeable and thorough with buying my car and showing me how each thing exactly worked. This was the first Subaru I bought and I definitely have had a great experience.

Great experience. Tim was very professional, answered all my questions and the entire process went smoothly. I would recommend working with Tim to anyone.

One day I came back to Rochester, and I saw that all my friends were driving Subarus, and all of them bought their cars from Tim Nela.Some of them told me they returned to buy a second car from Tim because spending time with him was a blast. He is a super funny, charismatic, and a down to earth man.He is super helpful to all his clients and will make sure you leave with the car of your dreams. For my next vehicle, I am buying my Subaru from Tim just so I can sleep well at night and drive the car of my dreams from Tim.I highly recommend Tim as he will make your car purchase experience like no other.

We purchased a vehicle today with the help of Bobby, Travis and James. We didn’t even have to leave our house. They brought the car and paperwork to us. They even took our trade in to Subaru for us. It was the best car buying experience we’ve ever had. We highly recommend them and they exceeded our expectations. Thank you, for such a positive experience. We will definitely be return customers.

If you are in the market for a car, I recommend going to Subaru of Rochester and working with Tim Nela and Jake in Finance! These two made the process of buying my car so smooth and easy. Making such a big purchase always makes me nervous but Tim made sure this was what I wanted before making the purchase and Jake did a great job at going through the paperwork with me. Tim was very knowledgeable about the car I wanted and was able to answer any questions I had about it. Great experience, I will be back in the future when its time for an upgrade! :)

We’ve traded and bought several cars with the help of Tim. Tim always provides excellent costumer service and has outstanding knowledge of his job. He is always there to help from the start to the end. He is the reason why my family only drives Subarus. Even now that we’ve moved out of state we will continue to go to Tim and Subaru of Rochester for our car needs.10/10 - highly recommend Tim Nela!

I had a great experience working with Dylan at Subaru of Rochester they are very friendly and easy to work with would definitely recommend them to anyone.

Our experience with Subaru Rochester was fantastic! We had the pleasure to work with Tim which I highly recommend to anyone looking to buy a new Subaru. Tim was very patient and knowledgeable about the vehicle and the entire purchasing process. I hope this Subaru location gives Tim the recognition he deserves. We love our new Legacy and plan on coming back trade in our other vehicle in the future. Tim and his team also went the extra mile to give me what I needed on my trade in.Thanks Tim and Subaru!!

I recently worked with Alex Proell when purchasing my new Forester. Alex and the whole team did an outstanding job and made the process easy. I would highly recommend working with them. Alex is super attentive, knowledgeable, and friendly. I could not be happier!

I would highly recommend Tim Nela (sales) and Jake (from financing) at Rochester Subaru. Tim was patient from start-to-finish in my car shopping process for a 2021 Forester. Every step of the way I had a ton of questions and he took the time to answer them all. Jake in finance was also professional and explained my financing options in a transparent manner. What I appreciated most from both Tim and Jake were their zero pressure attitudes. It made me feel at ease making this large purchase. I do not have experience with the service department yet, but I have high hopes given my positive experience with others at this dealership!

I recently purchased a 2020 Forester through this dealership. I had the pleasure of working with Tim Nela who helped me start from not really knowing what I wanted to narrowing down my options and ultimately finding the right vehicle for me. I would highly recommend Tim as a salesman because he was accommodating with every concern I raised as well as being available in a timely manner.I’ve also worked with their service team and even their shuttle driver Charlie and all of them were very friendly and willing to do whatever they needed to keep the customer, me, happy! Thank you!

They’re awesome! Hands down best car purchasing experience I’ve had.

Our Service Dealer Tim was absolutely Amazing!! He was honest, humble and trustworthy the entire time! He was upfront with us from the start when we went in to look for my first Subaru and needless to say I will be back for more! The CEO was also clear and helpful, there was a small error in regards to the advertisement of vehicle but was cleared up and resolved immediately. I am so excited to start my journey with my first Subaru Crosstrek and will always be willing to recommend the vehicle, service and the people who work at Subaru of Rochester! Thank you

The sale people are very nice but on the other hand the finance is not... he was very rude gave us a lot attitude for no reason. For our experience my husband and I will never go back.

This place is amazing! The people are real, we had a few pretty major concerns and they were on top of all of it. Gave me an amazing loaner too!

Elliot Norwood saved the day for me when I limped in with my beloved war torn Outback. His pastoral level listening skills and affable personality set me at ease as I described my specific needs and wants. He expertly divined a match that was more suited to me than if I were to have aimlessly searched around on my own. I love his authenticity and I adore my new (to me) Crosstrek.

The people at Subaru of Rochester are wonderful! They are professional, dedicated to pleasing the customer, personable, patient, friendly, and do all in their power to make buying a car a easy experience. I will certainly be a repeat customer!

Todd Penz is the reason I chose to by a car at Subaru of Rochester. He is a man of his word, kind and very generous. The culture at Subaru of Rochester is that of in integrity and honesty.. We are pleased with our purchase of a 2018 Forester. John the GM was just as kind and we appreciated his help very much. Our salesman was not pushy as all and had tremendous knowledge about the cars.. His name is Esad..good guy.

Their voicemail must route to a black hole, since they dont return any calls.My husband and I spent over 6 hours at the dealership as they told us a used vehicle was ready for viewing when it obviously wasnt. It had a broken serpentine belt, and hadnt been cleaned yet (crumbs and receipts on the floor). Not knowing wed be there all day, and what the next few weeks would yield, we purchased the vehicle paying cash, but were not given the title that day. We were told they would be mailing us the title. My husband called the dealership on 4/6 to verify where they would be mailing the title (to us or the Wisconsin DMV). They stated theyd be mailing the title to us. My husband called them again on 5/3 asking about the title, but had to leave a voicemail (no call returned). He called again on 5/5 (no called returned). I called again on 5/10 (no call returned). I emailed them on 5/12, and received a response the following day, stating that they mailed the title on 5/11 (which wouldve been good to know). I had to email them again on 5/20 as we STILL hadnt received the title. Finally, it was mailed to us with postage saying they mailed it on 5/18. Throughout all of this, I just wouldve like to have open, honest communication from them, but instead was met with no returned calls, and one email reply with inaccurate information.

I leased a car from Tim Nela over 6 years ago and since then we have leased another and purchased another from him. He is one of the main reasons why we continue to work with Subaru of Rochester.He helps you from start to finish. He doesnt pressure you into buying something that youre not comfortable with. He is experienced and knows his job well. I would recommend him to anyone looking for a car!

Employee Tim Nela, was great with helping me and answering all my questions !!!

I purchased a 2021 Outback recently from Subaru of Rochester, and my experience with them was by far the best vehicle buying experience Ive ever had. Shawn was able to answer all my questions before I was able to drive to the dealership, and my family and I were able to get into our new car and drive home in no time at all. Thank you, Shawn!

The sales rep made my purchase quick, fair and easy.

I recently purchased my 4th Subaru from Subaru of Rochester. (2021 Outback) Their customer service is up there with any car dealership. Tim Nela has done a wonderful job and has worked hard to get my business. IF / when I purchase another vehicle, Subaru of Rochester will be the first place I stop.

We had a wonderful experience here! Our work schedules are hard to manage and Bobby stayed after close to allow us to do a test drive then stayed late again for us the following night to purchase the car. We are so thankful Bobby was willing to be flexible and help us out! He made it so easy to purchase the car and took out the stress of purchasing a new vehicle. This dealership is honest, reliable, and great to work with!

Bobby helped me out this morning for a recall repair. Quick and easy getting in and out.

My husband and I were very impressed at the service we received from Subaru of Rochester. They were pleasant and professional and I love my new Outback.

I recently purchased a Legacy Touring XT from Subaru of Rochester. I was surprised when they located the model and color I was looking for. I am more than happy with the car and all the professional service that I have received from this dealership.

Been into the parts store to get a couple things multiple times and had the pleasure to be assisted by J.T. He does a great job and is able to efficiently help with looking for your parts and has awesome customer service keep it up!

Alex Proell was amazing at helping us out. We took our time during the process, visited other dealerships, and came back to Subaru of Rochester because Alex was patient with us. I’d recommend my family and friends go through him when buying their next Subaru.

Quick and painless! They were very accommodating to my request to have everything ready ahead of time. When I came in, we were sat down and went right to the paperwork and my car was spotless and ready to go. Thanks Tim Nela and Jesse Hellerud!Even their bathrooms were incredible!10/10 would poop here again 😅

Bought a new WRX here. Good experience overall. Went to two other dealerships before this one and they both tried to screw me when I reached the financing office. These guys didn’t, and that alone was enough to decide to buy from them. I’ll definitely choose this dealership again when I upgrade to the STI in a few years.Consider yourself lucky if Travis does your financing. Nice guy and got me a good rate. Hope was my salesperson, really nice lady. Even showed me a couple cool iPhone apps. She’s from Winona, so if you’re from there too you’ll get along well.

We did not buy our Subaru here but weve had it serviced here for years now. But not exclusively. We have done oil changes elsewhere, a little closer to where we live. The biggest downside for us is the trek so far south. Im no mechanic, so I guess the service has been great and fixed everything needed. The highlight has been some of the people in the service department. Specifically, Terry Moses who recently totally took care of us after a small follow up service was necessary. Great service from a good guy who seems to really understand customer service.

Tim Nela is the reason we bought our Subaru. We bought a 2016 Subaru Legacy. The car has been phenomenal other than a dead battery, which Subaru of Rochester fixed at no charge!We will plan to go them again when we need our next vehicle.10/10 highly recommend.

Excellent service. Painless experience. They were clear with us at every step of the process. They made sure we were buying a quality vehicle. They were extremely professional, checking over a new vehicle to the lot that we were interested in before we looked at it. When they found out the car did not pass muster, they let us know immediately. They refused to sell us a lemon and listened to our preferences when discussing other vehicles we would be interested in. We left the lot with new tires and a full tank of gas on the car we purchased.

The Subaru itself has been great. Everything else about this experience has been an absolute nightmare. I do not typically leave reviews about anything, but this experience has been so unpleasant I feel I have to. We bought our Subaru using their financing. When the title came it only had my spouses name on it, and we come to find out they said they made a mistake on the financing and only put one of our names on it even though we both filled it out in store. So now they needed to resubmit the financing in both of our names and redo the title to get both our names on it. So while we waited for them to apply a fix to this they said the first bill should be coming in late December with the account fixed and it would be due in January. However, we finally received the bill on 12/19 with a payment due date of 12/17... putting us past due on our bill before we even received it due to their error. This was even though they assured us this would not be the case. I would buy a Subaru again, but would strongly advise everyone to go elsewhere to purchase a Subaru. I know I will next time. I cannot emphasize enough on how much of a headache this has been for us.

Purchased my Subaru Outback over a year ago and couldn’t be more happy with it! I highly recommend going to Subaru of Rochester if interested in a vehicle. Staff was very helpful! Thank you Michael!

Was looking to upgrade my moms subaru to better safety features. we initially looked at the dealerships in Iowa where we live before coming to this dealership. Elliot Norwood did great job and made my mom feel comfortable. He took extra time to sit in the car and explain all the new technology to her and was very patient with her questions. Were very happy we came to Minnesota and the care Elliot showed us.

Brought my Subaru Outback 2015 in for a header recall, the dealership scheduled the recall quickly, gave me an awesome loaner overnight, and were very professional to work with.Bob Gregor helped me out with some missing sunglasses as well and was great to communicate with.

Everyone here was FANTASTIC. We dropped in during a cross country road trip because a weird thing happened with our tail lights. They immediately jumped in and helped us even though we had never been here before--and sadly probably wont again because, road trip. But John and Aidan were able to quickly assess that the problem was burned out bulbs (both at once! So weird). We were in and out within an hour and are so very VERY grateful for the help. Everyone I spoke to was friendly, and everyone who passed by while we were waiting asked if wed been helped. Ive been to Subaru dealerships from Washington State to Ohio and this was the most friendly and efficient one Ive ever been to.

Tim Nela, Danielle S., Terry Moses, and the Subaru service crew are top notch! They’re knowledgable, efficient, and amenable. They don’t just provide service with a smile, they go the total distance and beyond! Cheers, everyone!

My family and I have purchased several vehicles from Subaru of Rochester. We love the helpful non pushy staff especially Mike, I highly recommend working with him if you can. We also enjoy getting our vehicles serviced there, everyone is friendly and efficient.

Always excellent service! Great loaner car to drive while they had mine!

Amazing place i would definitely buy here and have my car serviced here. Best salesman Tim Nela he really worked with me to get the car that I wanted!

Tim Nela is our guy! So helpful and always there when you need him. Love our new used car!!!

Purchased a 2014 nissan versa note that I found on carfax. Literally the very next morning I said I was interested I received 2 emails, 1 text, and 2 calls about setting up an appointment that same week to look at the car. They were very up front about the vehicle and made sure everything about the experience was comfortable. I worked with Elliot Wood and he was FANTASTIC.As a 21 year old college girl I didnt feel like anyone was trying to up-sell, or scam me. They respected my budget and I didnt feel like I had to stick up for myself in the world of cars. I felt perfectly fine being there with my mother who also isnt very immersed in automobiles. Very patient people, very responsive and happy to help. Even after I bought the car I received a couple emails following up on my purchase. Overall I am very happy to buy a vehicle from this dealership. :)

Worked with Mike, great customer service. Was very helpful through the whole process and took care of all of my needs!

This dealer is awesome. I got a new 2019 Forester from them. At the beginning, they didnt have any 19 Forester, so I had to search one in the Twin cities. But they called me and got me an identical car and offered much more than the one in the Twin cities. I would love to give my business to a local dealer. Sales Carlton is awesome, manager Tim is very helpful. Just a awesome dealer here in Rochester.

Helped my Mom pick out her new vehicle. Great experience. Definitely recommend the follow up with Mike!

Our experience was excellent! I had been to another Subaru dealership the week before where I waited 40minutes, sat in two show room cars and was never even spoken to by an employee, so I was impressed right away when I was greeted as I walked in the door in Rochester. Julio was great to work with from the beginning of the process explaining the different options and packages to the Sales Manager who came out as we were negotiating the price of the car I bought and was friendly and fair. I drove several vehicles and purchased a wonderful certified Legacy sedan that has been absolutely perfect (and has gotten better gas milage than I expected!). I drove up in a 2003 Outback that we had purchased new and has 300,000 miles on it, and will probably last for several more years, as well. You can never go wrong with a Subaru, and I will be going back to Rochester to purchase my next one even though there is a dealership 1/2 the distance because they truly gave amazing customer service!

Wille Young has been so great to work with. He has been so patient working with me on trying to find the perfect Outback. This past Saturday he made that dream become reality. Willie has gone above and beyond to make sure I was satisfied. If anyone is looking for a new or used Subaru, Willie is your man! I highly recommend him!

Bought my first car here, staff is very friendly and helpful made the whole process a breeze! Would recommend to anyone looking to buy a car in the Rochester area!

2nd time to get my oil changed here. Very friendly, helpful, clean, quick... no up-selling. 5,000 more miles and I’ll be back.

Recently I bought used car. My salesperson was Eliot. He is very professional and helpful. Was easy and fast process from the the start to the end.Even after the purchase he answered my questions and helped with my concerns.Everyone, in the office, service and other departments was very easily to be awarded five stars. Thank you.

Bought a used Chevy Cruze from Tim Nela and was given great customer service. My car came with a 6 month warranty and although I did experience some car trouble, Subaru paid my service bill as a kindness to me. They do what they say they will! Also, wanted to give Terry Moses a shout out for helping me with my situation. Thank you for all that you do! I Highly recommend this dealership!

One of my least favorite tasks in life (buying a car) was greatly improved by working with Anna Thomson at the Subaru dealership in Rochester. A knowledgeable, friendly and low pressure salesperson, Anna made my unplanned purchase of a Subaru Outback stress free and even pleasant! She listened to what I was looking for and did not try to oversell and show me something I was not interested in purchasing. Highly recommend Anna Thomson and Subaru!

I had two fantastic experiences with Elliott Norwood at Subaru of Rochester. I purchased a 2019 Forester in May for myself, and a 2020 in October for my wife. I can tell that Elliott really puts a lot of time into understanding everything about the various models, and their trim levels. He did an excellent job at answering all our questions. Hes a very straight-shooting, honest guy. He gave me a lot of confidence to move forward with Subaru. Thank you, Elliott!

Great no pressure sales. Personal service, and a great family owned organization. Definitely recommend.

We had an excellent experience with Subaru of Rochester! Everything from helping us get into the 2019 Forester Sport that we really wanted, to giving us what we wanted for our trade in. All of our questions were answered. What a stellar team! Every single person we communicated with was top notch, professional and easy to talk to. We did not feel pressured at all. We are 100% satisfied! I highly recommend Subaru of Rochester! Thank you!!

We had a great experience working with Elliott Norwood at Subaru of Rochester. He is the reason for my 5 star rating! Elliott is knowledgeable, thorough, hard-working and smart. I would highly recommend asking for him on your search for an automobile.

Subaru of Rochester was one of the best dealerships Ive bought a car from! Every step of the way was taken care of by their knowledgeable staff ..Elliot was the salesman Jesse was financing department. Only gave 4 stars because I have not had my vehicle serviced there yet. As Im sure I will do in the near future .

Let me first say, this is the first review that i have ever written. This is by far the best buying experience of a car that we have ever received. With the service that we have received, they have made us customers for life, Its over a 2 hour drive, each way, to get there. They have a very good approach of no BS and no string pulling. I will be telling everyone i know that its worth the drive.

Drove in for express oil change. Wow. That was fast. Didnt even finish one cup of coffee. But it was nice to be off of my feet, sitting in a comfy chair, having a break. ...wonder if next time I could bribe them to take an extra 20 minutes longer 😉

We would highly recommend this dealership! Great customer service by all staff! We worked with Elliott and he was courteous, knowledgeable, friendly, very cautious about safety with covid 19. We bought a new Subaru Forrester! We absolutely love it! We have been Kia owners for over 10 years and have purchased many Kia’s. We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!

Our trip to Subaru of Rochester was met with a friendly smile, immediate support, & guidance in the direction of a purchase of a vehicle. We came to the dealership not quite sure of what we may want, and we were educated on what type of vehicle amenities and extras we may or may not be interested in. Very thankful for the guidance and expertise of our sales rep, Elliot, that was assigned to us. Thank you Subaru

The staff are very helpful. I put in an order online and forgot one piece. The guy at the parts desk had the extra part waiting for me when I picked up the other parts. Also, Jacob who works there is very nice.

Fernando is always willing to fit me into the schedule and takes the time to explain exactly what is wrong with my car. Knowing nothing about cars, this eases my mind and allows me to trust that the prices are fair! Highly recommend!

Everyone is super friendly and helpful. We worked with Elliott Norwood who was incredible about getting what my mother wanted. He made sure her new car got the accommodations she required. He was patient without being pushy. I would highly recommended him and the whole Subaru team!

Thanks to the entire staff for assisting with thepurchase of our used vehicle. Resident of Rochester for 57years and purchased several new and used vehicles overthe years. The experience at Rochester Subaru was a definitionof excellent . Special thanks to our sales team memberElliot Norwood for making this happen . If your looking for new or aused vehicle start here,you will not need to go elsewhere.Looking forward to the service experience .Thanks Dave McCullough

I had a great experience at my local Subaru of Rochester dealership. I was treated with respect, listened to by my salesman, and succeeded in making a purchase that included an agreeable price and terms. I would not hesitate to recommend Subaru of Rochester to others - in fact, I did. And those to whom the recommendation was made also purchased a vehicle there! Win-win-win!

Very friendly staff, everyone there trys to help you have a great experience. Excellent facility, Id be hard pressed to think of something that could be improved on. Very happy with our second Forester and Rochester Subaru.

Was in Rochester for an event and woke up to a flat tire. Took my car in to see if my tire could be patched. Ended up having to put my spare tire on until I could get back home. The service team was very friendly! They hooked me up and got me on my way, effortlessly.

So far I am very unhappy, but they havent had a chance to make it right. I will update my rating and review after tomorrow, 3/5/18. I will see what kind of dealership they really are. My fingers are crossed. Its my first time buying a Subaru and I hope it turns out to be the right decision. Its up to them.Update! They really surprised me with professionalism and honesty. I was expecting some sort of animosity and all I experienced was humility and the desire to make my Subaru Experience a great one. They gained my trust and my business back. So glad to know they want their customers to be taken care of. Im looking forward to this Subaru Adventure. No fish is safe under the ice this weekend...🎣

Elliott was so great to work with found us the perfect car! Damien made the financial process as stress free as possible😄 We recommend Rochester Subaru and ask for Elliott!

We purchased a used 2010 Subaru Impreza from them recently. After having the car for approximately 2 days it developed a very loud clunking noise. It also had a noticeable lean to its left side. They agreed to look at the vehicle free of charge. The salesman that we worked with (Elliot) set up a service appointment for us, and encouraged us to drop of our vehicle earlier than the scheduled appointment so that if they had time in the shop, they could get to it earlier. We dropped of the vehicle Friday 6/5/20, and were provided with a loaner vehicle. The service advisor (Nick) stated that he would give us a call with an update on the vehicle. We waited until Tuesday 6/16/20, before calling because we had NOT heard any status update about the vehicle. Nick seemed rather confused when we called - he didnt seem to remember us, the vehicle, nor could he find the scheduled appointment. He promised to get to the bottom of it and give a call back within the hour. 3 hours later we call back, again confusion...Finally someone tells us that our Subaru is at the Buick GMC dealership because that is where they do all the used car inspections. They however did not have any information on what the status of the vehicle was...we didnt hear anything back for the rest of the day. Wednesday 6/17/20 we waited for a majority of the day, again no feedback. We called in the afternoon where we were again promised an update on the status of the vehicle - to which they never called us back. Finally Thursday we call and talk to a Service Manager - they state that they were unable to find any issues with the vehicle, and tightened down a heat shield underneath. They wanted to make it right by having another technician look at the vehicle so they kept it Thursday saying we could pick it up Friday. Finally Friday 6/12/20 - I receive a call from Nick saying that they have the Subaru, at the Subaru dealership and he really wants to make it up to us by having it thoroughly inspected - I simply stated that I wanted the vehicle back but he insisted so I gave the go ahead. He even stated multiple times on the call the vehicle was in their (Subaru of Rochesters) possession right in front of him so I would get a timely update on the car. A little while later a service technician calls me and states they were unable to replicate the noise and that the vehicle was ready to go as is. Around noon we get to Subaru of Rochester and of course the vehicle is not there... Nick immediately goes back on lunch and we are left working with a different service advisor... After a few moments the sales person (Elliot) pulls up with our Subaru.We traded in a freshly detailed 2020 Jeep Wrangler - which was posted on their website with full pictures less than a day after trading it in, and now we finally have our extremely dirty scratched up 2010 Impreza back after completely wiping down the interior of their loaner vehicle, vacuuming it, and topping it off with gas. *Sigh*Elliot was great, the service manager Kevin was very respectful, and even Nick was trying his best (it seems that he is relatively new and wasnt getting accurate information from the partner dealership, buick GMC of Rochester). Ultimately their failure to communicate as a team led to 1 week of them having our vehicle, no service actually performed on it, getting it back in worse shape than when we gave it to them, and it still clunks...Unfortunately I wish to say this was an isolated incident but if you see my review of Buick GMC of Rochester, where I purchased a different vehicle a couple months ago you can clearly see there is a systemic problem with communication between the different roles within the organization, meaning that I do NOT recommend purchasing, or having service done by this automotive group - especially not at this time.

Went there, was greeted with smiles. Lovely. I came in and asked if it was possible to make a special delivery of a vehicle I wanted, and purchase. It was located at a different dealership in a different state. I hoped that it wouldve been easier if it was possible to have that delivery take place, here.I was told I would be given a call in an hour, but never received one. Any type of call wouldve been great. A simple call of saying whether it is or is not possible, wouldve been ideal.But I never got a call. To be honest, when I walked out the dealership that day, it felt like I wasnt being taken seriously.

Fernando the Service Manager was exceptional! Most of these negative reviews on here are just blown out of proportion temper tantrums. This is one of the better dealerships out there I have visited. Only Area for improvement: figure out the phone situation. It’s hard to get a hold of anyone or have them answer the phone for parts and service unless you go in person. Thanks.

The purchase of our used SUV at the end of November was a fine experience. About 3 weeks later it came to our attention that a clerical error had been made during the closing process. All but one of our calls (the first one) have gone unreturned as well as a follow up email to the owner and general manager. We werent being difficult about the issue. All we asked for was assurance from someone, anyone, that it was being taken care of... Nothing More! To this day there has been no communication. We will never be back due to their lack of interest in us after the sale.

Got pulled over three days after getting an oil change with non working running lights.

If you want to be talked down to, lied too, and ignored this is the dealership for you. From the Sales manager struting around in his pristine blue suit that would not look me in the eye or talk to me (only talked to my husband eventhough I was the one buying the car). To the Finance Manger that point blank was lying through his teeth trying to maximize the dealerships profit by completely insulting me. My credit rating is in the top 2 % and he went from the initial insulting rate of 5% to 6.3%. Having done my research I already knew the going rate for a used car in Rochester MN was 3.5% at the time (yes friends with several bankers). My husband and I walked out because we werent there to play games. Less than 2 minutes later we are called on our cell phone stating they found a rate of 4% and they would drop the price of the car an additional $200. Hmmm that was convenient. After mulling over if we wanted to give these liars and crooks our money we did go back and at the closing again the Finance manager had to insult me one last time by drawing a picture of how the additional insurance worked. Yep Im not a first time buyer and can understand English, pictures were not necessary. I will never buy from this dealership again by far the worst experience I have ever had buying a car in the last 34 years.

Best price of any dealership looked at. Staff was very upfront, honest, professional, and not at all the stereotypical sales environment. Very happy to do business here and have found my new go-to dealer for vehicles.

Service was quick and painless. Will continue to bring my older Subaru’s here.

These guys are no nonsense, just the very best deals in the area BY FAR. I didnt have to fight and barter and negotiate a deal, I just got a great straightforward price (3k below KBB!) without the hassle. No pressure salesmen, very knowledgeable and friendly. (Ben is great!) Thanks, Clements!