Ramona was so helpful and kind! She spent 45 minutes with us explaining a variety of different products we had questions about. She was experienced, knowledgeable, considerate, patient, and insightful. Excellent customer service. Thank you!

Everything here for my health and wellness needs.

Great service! Go here quite often. All the staff cares and are knowledgeable about what they sell. I like how they can talk about the products and suggest different options for you. Thank to them I found a great alternative.

The man working was very friendly and helpful!!

The lady that assisted my wife was very helpful and informative on what my wife was inquiring about and also assisted with her purchase.

Great customer service and wide array of options

Amazing service and so many great products!

Nice and helpful staff. Good products and savings. If you dont like something you bought, you can return it.

Very helpful staff and good coronavirus precautions

Nice employees. They know there stuff. Thats why I keep going there.

I spent about $80.00 on 5/29/18 but I left my $5. reward postcard home. On 5/31/18, I brought my receipt along with my $5 reward postcard and asked the store clerk to credit my charge card towards this prior purchase. The clerk refused because he said its against store policy. I would have to bring the merchandise to the store with the receipt to get a refund and then he still wouldnt be able to use my reward card towards repurchasing this particular merchandise because I had just returned it.I would have to buy new merchandise in order to use this reward card and the post card expires 6/15/18. O.K., so this clerk saved the store $5. from preventing me from cashing in my reward card but I will never return again! I was there for over a half hour cause this clerk kept helping other customers who came in after me. I can buy this merchandise on Amazon at a better price with better service. I wont have to deal with an unhelpful clerk, waiting in line cause the clerk is helping others, and not finding what I need cause they are so slow restocking their shelf.

Vitamin Shoppe-Monroe Ave does a phenomenal job. It is always a pleasure going there. Customer service friendly, helpful and knowledgeable. A great place overall. Keep up the great work!

Helpful, knowledge staff combined with excellent products makes the vitamin shoppe a must visit for health enthusiasts.Although the showroom is small, the number of products available is impressive.

Great store with knowledgeable staff. They always take their time with customers, and if drawn away from the customer for any reason, they always go back to check on them. Also a great place to work with a great Store Manager, Cathy.

I always call before I go there to be sure theyve got the protein powder that we use on our weight watchers diet both my wife and I ever accomplished goal

Friendly & helpful staff. They all are so knowledgeable. This is also a great stop to stock up on snacks or quick beverages too.

Always friendly, willing to help and very knowledgeable.

Good quality products and helpful staff who care about what theyre selling.

An all around great place. Good prices, great staff, and are always stocked!

Get the body tech whey protein, good value for money

Great

Poor customer service. When I first walked in no one greeted me or asked if I needed any assistance. Mind you both sales associate were free and available just standing at the counter. When it was time for checkout the associate that rung me up still gave no greeting. Once I got home I realized that my purchase was an expired product.

What a WASTE OF TIME! Ive now had several poor customer service interactions. They are AWFUL at answering the phone. Ive called everyday for over a week, and the best theyve done is put me on hold for 15 minutes. Additionally, in store, they were out of what I was looking to purchase and asked me to return 4 different times before realizing that they were no longer carrying the product. Ugh.

I checked reviews for the site after I purchased and I am glad I did or IDK if I would of purchased.I ordered 6 bottles of laundry detergent. Ordered Tuesday and receive Friday of the same week. Received $20 off $100 order with free shipping. I was only charged once. I love Zum detergent. It’s my new fave and a better deal than Amazon. I will be returning as long as you have the $20 off $100 order. Thanks!

Great shop with a plethora of supplements for your choosing at affordable pricing.

Great Customer Service - fast informative of discounts available and receiving products through mail

Love this store! Worked here for 9.5 years up until a month ago (if you’ve been to this location, more than likely you’ve seen me and/or dealt with me) and even before that, my mom used to frequent this store all the time (she’d been a VShoppe customer since that particular location opened almost 17 years ago)! She absolutely loved it (she’s the one who got me hooked bc she loved the customer service so much and the prices too- unfortunately, she passed back in 2011)!Now, it may seem I’m biased (I am, I’ll admit it but any of my customers from there know that I say no BS) but I’ve been to other supplement stores and as soon as I walk in, not a glance or friendly “hello” to acknowledge my presence and their manner is that of a zombie. Total turn off. No thank you. Ugh.I’m no longer an employee (work from home now) but I can’t think of another store I’d rather shop at for my supplements. Great selection of items (if they’re out of something, they’ll do their best to special order it), hours are convenient, and the location is fantastic!Customer service is top priority and even as an ex employee, I still feel great and comfortable about shopping there and knowing that if I need help with anything, the guys’ll steer me in the right direction. They’re knowledgeable and friendly and I wouldn’t go to anyone else but them! Fantastic people!Plus, that store has a great selection of beauty products (I LOVE the Giovanni hair care line- works absolute wonders)! All in all, go to this store right now for any and all supplement needs! Also, their PLNT by V products have worked absolute wonders for my health!

Pretty big vitamin and supplament shop With a good selection. Except The staff dont seem to actually have much knowledge about these things just commercial disinformation.

This one Vitamin Shoppe near Rochester has the worst staff. They do not help at all with price-matching or any specials. They were rude and obnoxious right up to the manager

This is my favorite store for vitamins and supplements in the Rochester area, despite being a national chain. The supplements are organized according to exactly what youre looking, and the employees are visible without being obtrusive. I cannot speak on their knowledge of what they carry, but thats because I never have to ask and always know what I am looking for when I go there. They carry most of the highest quality brands, from Carlson to Solaray, to Life Extension and MegaFood. The prices are competitive, and repeat customers who have a rewards card receive discounts on their purchases. My only complaint is that they dont always readily replenish items when they sell out of them. Other than that, this store is highly recommended for those looking for quality supplements not available at the grocery store. If only there was a location closer to the lake.

Great for a healthy lifestyle. Great selection.

Will definitely go back great customer service.👍👍👍👍👍

Very nice helpful service!

Friendly staff, lots of great products.

I could move into the Vitamin Shoppe. The service at Monroe Avenue is awesome!!!

B4 the vitamin shoppe i was smart and stupid.

Always knowledgeable and friendly staff.

Already best prices!

Cathy Bills, the Manager, was extremely helpful

Very knowledgeable staff

It was nice but a bit expensive

Pretty chill

Everything you need is at the vitamin shoppe

Lots to choose from