They straight up just sent my package to the wrong address, despite me correctly updating the address on their website when making the order. I sent two emails to support which were ignored. I then called them to correct this on Thursday, they told me they would get back to me. Its now Saturday and I heard nothing. Edit: Changing review from 2 to 4 stars. Although partial delivery was made to the wrong address and I had to pick it up, they did call UPS to have the remainder redirected and they were helpful on the phone. If you are ordering through Paypal make sure they have the right address, even if you filled it out correctly on their website.

Huge name in the niche industry of comic book collecting supplies. I recently purchased some manga boxes and the staff was incredibly helpful. Currently only taking online or phone orders for pickup or delivery due to COVID.

Located on canal street, old architecture building, entry doors are heavy solid, compact wood, perfect to keep covid out. I came to know about this shop from a small chat with a fine lady in staples doing business on etsy. Definitely, a shop to buy bags for many needs, few could be repurposed, worked great for my shipping needs. It is not a place to buy one or five bags, a lot of ten or more is way cheap than any place Ive been. It has nice parking place. Shopping online and personal pickup is far better than shopping in-store. So try. Its a different kind of shopping experience, if you want to go cheap. I liked them, nice ladies working, these ladies were busy on computers, six to seven in a small hall, all busy, must be a good business. By the way, they did follow, pandemic protocol, no entry without mask..

This organization has the most extensive supplies of Records sleeves and boxes for storage of any company Ive ever encountered. Its still cheaper even to order the product in u.s. dollars and bring it into Canada then it is to buy from local distributors. Id recommend it highly

Great selection for collectors. Fast and efficient service.

Simply the best. Ive been coming to Bags Unlimited for years to get LP poly sleeves, storage boxes, and the like and its always an easy and pleasurable experience.It really means something that, when I order LPs and other music items from around the country, theyre often shipped in a Bags Unlimited mailer. Its a brand recognized for its quality far beyond Rochester, and Im glad to live here and be able to patronize in person.

Great customer service and easy ordering process. Cant wait to get my bags in the mail. Thank you!

Great customer service, great selection, great prices. Was referred by a friend for record sleeves and poster sleeves for my new music store. I would highly recommend them for anyone looking for similar products.

Made an order in July. Asked about it in August. Got back to me In late August it is now the end of September. Sent another email no response but they do have my money. I would like the order since I have waited this long but enough is enough. Order #SO62524.

Great little store, with a every type of container you could ever think of. The location isnt the best, but that isnt the fault of the store. The receptionist we talked to was wonderful and they give you a discount for ordering in-person.

Im a local artist who sometimes makes prints and cards or want to protect an unframed work. Ive been a customer of Bags Unlimited for years. Very reasonable to stop by and order from the window. They also have white cardboard or other materials they can cut to order. Usually there are some free samples, too. Very helpful staff.

As a local photographer it is so easy to order by phone and pick up what I need. Also since some of the places in town buy from them and then resell, it save me money as well

Great customer service and the workers always have a smile on their faces

Got exactly what required size of bags

Always the #1 Source

Placed order with Bags and the wrongs size magazine bags were shipped. Called Bags and spoke to Sheryl who brightened my day with her customer right attitude. Bumper sticker saying Poo Poo Happens explained the wrong size bags shipped, but Sheryl went above and beyond to make me a satisfied customer. Management, dont loose this valuable employee.

Bags Unlimited has EVERYTHING you need for whatever youre packaging! I use their food safe boxes and bags for my cookie business...Wonderful staff too!

The ladies at Bags Unlimited where a hoot they took great care of us and got us in and out at 5 minutes of 5

Ive been a customer for decades and by far the best record and LP conservation items for the money.

Outstanding place for all your collectibles preservation and conservation materials for almost any media ( photos, posters, books, cards, records, tapes, etc., etc.,) also holders for sports memorabilia ( baseballs and such ) along with coin supplies, display stands, along with all manner of mailing supplies to be able send virtually any collectable to a fellow hoarder, excuse me collector/enthusiast.

Quality products, wide selection, reasonable prices and friendly staff.

Very friendly people. Excellent products. Wouldnt go anywhere else

The gold standard in collection protection and preservation!

Always great products at the best prices.

I buy all of my collection supplies from them

Great service excellent customer service