Summer Shepherd was the associate that assisted me with a new phone upgrade. Service was exceptional and efficient. This was the best service I have ever experienced at a cellular phone office.

Blane was amazing!! He was able to help me set up new phones and multi tasked while doing so. He helped other customers when we were waiting for updates on the phones. I still felt like his primary customer throughout it all. I had been in 3 different US Cellular stores the day before and left as I was not acknowledged after waiting at least 20-25 minutes in 1 of the stores. The others had longer waiting times. I was so pleased to walk into this store and was greeted and help immediately. He answered all of my questions (I had a lot of them) and was so helpful. He was training Kane and I felt that Kane was doing so well with Blane as a mentor. This is the only US Cellular store I plan on going to from now on. Thank you Blane!

Summer Shepard was extremely helpful and kind throughout the entire process. Would highly recommend

8/11/21I had gone to the Sterling IL US Cellular store today and a lady asked if she could help me, then I had explained that I wanted to up grade my phone. She asked for my phone number and typed it in, then she repeated it back to me with a completely wrong number. I gave her my number again and she told me “there was no upgrade available and she could not help me so have a nice day”. Then I asked her if there was any promotions, she replied “None”. SO I had went to Rock Falls IL US cellular store 10 minutes later, which is across the bridge from Sterling. A young extremely nice gentleman Eduardo Cortes asked if he could help me, so again I had explained that I wanted to up grade my phone. I gave him my number and he had explained to me that 4 out of my 5 phones were eligible for upgrades and that US Cellular was having a $150 promotion on the type of phone I wanted plus HE had explained that they would buy my old phone from me to us towards any taxes, case, charge ect. My daughter and I had walked out of the store with brand new phones, and the gentleman put on our liquid protector for us with a smile. Thank you Eduardo Cortes for the excellent customer service and the pleasant vibe you gave off, We need more just like Eduardo Cortes in this world.

Summer did a very good job! Very patient and very helpful with questions

Eduardo Cortes and Summer Shepherd both helped with my phone service he helped me first and then she did they are very pleasant and very helpful and did a great job at helping me find what was the best plan for me !! I give them both 5 stars

Summer was very helpful with the upgrade we were trying to accomplish today. Wish we were able to deal with her every time we needed or wanted to come to Us Cellular.

I purchased a much needed Samsung GalaxyS21G5 from an unbelievable salesman, Eduardo Cortez. He is a wonderful listener, and knew just how to assist me. It had been years since I had a new phone, so my anxiety about new learning was at its height, and Eduardo was very calm and patient.I left the store and wrote down any questions I had as I was navigating through my new phone. Four days later, I went back to Next Generation Wireless with my list of questions, and two more amazing sale personnel helped me, Dan and Austin. All of my questions were happily answered, and I purchased another charger. It was another nice experience. Thank you to all!!

Was expedient, friendly!Good experience

Very helpful.. good service enough for me to stay with us cellular instead of changing service providers. Thank you very much!

Dan was extremely helpful with the switching and setting up my new phone! Very pleased!

Summer was awesome in every way.Sincerely, Melanie Nance

Summer was great. Very smart & quick witted

Went to Rock Falls location & Austin helped us. He was very helpful & super nice! Would definitely go there again!

Excellent service from Summer Shepard and Dan! He saved me a lot of money.

Nichole was very polite and helpful. She assisted me to get wireless charger working and replaced in car. She helped me with voice mail and update. Phone was also backed up. Thank you very much.

Blane Swanson is amazing!! He is an expert at US CELLULAR. Stop in Rock Falls US CELLULAR today or Freeport US CELLULAR the main store he works at and he will certainly take care of you. Thank you Blane!

Dan and Summer were super helpful and knowledgeable! They made it a fast stress free visit!

Summer was super helpful and knowledgeable

Summer was very good and helpful.

Summer was very helpful with what I needed done! Definitely recommend her!

Dan was very helpful to me.

Great service! Great staff.

Had great help paying bill and teaching me about phone from Summer Shepard at Rock Falls.

The associates at this location spend their time to see everything all the way through. Confident in phone usage when leaving.

I had great experience while I was at the Rockfalls store! Great customer service!

Austin was very awesome! Patient and friendly!

Nicole & Braydon good job transferring from Verizon

Us cell in Rock Falls is Super Zak is very good at what he does

Excellent

An experienced people dont really know all rules of us sailor make it up as they go along not the place I would go for the best deal would prefer to go to corporate in Sterling

These guys were awesome. I was in and out in about an hour.

Very helpful but staff could be a little more friendly.

Had to go to the Sterling store to get good service. Rockfalls is awful

Wonderful sales lady..(Shelly)

They are too high pressure for me!They installed a screen protector without asking, then turned around and charged $30 for it!!

Was very helpful and pleasant experience

Thay didnt open till 10:00 and there sine said 9:00

Good service and products.

Shelley Meier at Rock Falls was great!

Fast and friendly service