user
Advance Auto Parts
3813 18th Ave, Rock Island, IL 61201, United States
Appearance
Advance Auto Parts
Comments
Al
Review №1

I went to Advance Auto to get a test on my starter,battery and alternator. My battery was bad. A new battery was installed but unfortunately my car still would not start. One of the employees (his name was Nick) took time to figure out the problem. It turns out it was the starter! A super big shout out to the employees at Advance!! They were super helpful and friendly. A very big thank you to Nick…he went out of his way to be very helpful!! Thank you!!!

Be
Review №2

Great customer service and had everything I needed and even came from behind the counter to go get the items I was needing for me very promptly. All in all I was extremely satisfied and I will definitely be a return customer!After I purchased my first item which was a tail light/turn signal light bulb replacement I went back home to replace it. I initially thought they had given me the wrong product so I went back to the store to see if that was the case. The gentleman behind the counter immediately double checked to make sure it was the right bulb and found that it was the correct replacement. After he found that it was the right one he came out to my car and helped me diagnose the problem and fix my issue within five minutes. All in all I couldnt be any happier with the service and treatment I received from Advanced Auto Parts and I would definitely recommend them to my family and friends.

Du
Review №3

Friendly knowledgeable staff. Was able to special order a seal that I didnt think Id be able to find anywhere but the dealer. Ive been to this store several times now and theyve always been able to help with what I needed.

Ge
Review №4

Great guys. Helpful too.

Da
Review №5

Great service. They seemed understaffed today but still managed to help me get my battery installed. No more worries of no starting!

To
Review №6

Real good people. Theyll will help you with anything

On
Review №7

Fantastic! This is your one stop shop for all things automotive!

Je
Review №8

The sales lady name Jennifer was so polite and helpful. From one Jennifer to another You Rock

Ch
Review №9

Usually they are pretty quick to help or assist with customer needs. 75% of the time they have what Ive needed or inquired about. If they dont carry or have on hand, not real enthusiastic about getting part for ya or giving ideas to where one might find, said parts. A little on the pricey side. But thats how it goes when being close, Supercedes consistency.

Te
Review №10

Great customers service

Ni
Review №11

Simply the best Auto Parts store around

ma
Review №12

Helpful employees

Lo
Review №13

The gentleman that helped me was very kind and knowledgeable. He installed the a new battery and wipers on the car and we were back on the road quickly.

Ga
Review №14

Found out they take used oil. Very convenient. Very helpful staff.

Ra
Review №15

Customer service was great

Ca
Review №16

Service is impeccable❤❤❤

Qu
Review №17

Awesome service. The customer service rep was very knowledgeable.

Ro
Review №18

Outstanding customer service! Top notch techs assisting with your vehicle parts.

Mo
Review №19

Staff was willing to work with us so we could get back on the highway. They even stayed late to help us out. Excellent customer service.

Ma
Review №20

Decent place same as all the others better check prices sometimes high sometimes low

Ja
Review №21

Quick service. Knowledgeable staff. Was in and out In No time

Jo
Review №22

Great people

Ga
Review №23

Very nice and helpful people that are in there. Got all my questions answered and parts gotten.

Ja
Review №24

Ernie helped me with something auto zone couldn’t do, and he did it quickly too. 10/10 good service

Je
Review №25

I was very happy with my service with Cody. He was very happy to help and so with with knowledge and veryprofessional. I will be coming back.

Jo
Review №26

Great place and if you find any other parts place that has the same thing for cheaper they will match there price and drop it another 5%

De
Review №27

We needed parts for a vehicle and the staff was very helpful. We were also able to return the parts we didnt need in the end without a problem.

Ka
Review №28

Everybody there was super helpful and made it super easy to find everything Im looking for.

j
Review №29

Good service. Close. I prefer autozone though.

St
Review №30

Roy went above and beyond to get me the parts I needed. Also at a great deal too.

Is
Review №31

Good Store, excelent price & part.

Jo
Review №32

Very Knowledgeable group of guys that are eager to help you!

De
Review №33

Not bad service but definitely better than AutoZone

Aa
Review №34

Glad to know they dont stand behind your batteries.Manufacture date less than 3 years old. Gold series which has 3 year warranty.Not the original buyer of the battery. So wont replace it.In fact didnt even come check the battery or try to sell me one. Know the battery is bad because of check at Autozone.Didnt even offer a discount.This is why I go to AutoZone or OReilly Auto Parts.First time in your store. Chance to earn my business and you didnt even try.Battery isnt even 3 years old. Clearly it should be covered by warranty.

1d
Review №35

Very helpful and friendly. Usually have what I need in stock.

Er
Review №36

My people at Advance go over and above to take care of all my parts needs.

Co
Review №37

My favorite place to go for some good advice

Ti
Review №38

It had the part that I needed when I went in and also looked up another question I had for them so helping me out quite a bit

Je
Review №39

Always helpful staff

Da
Review №40

Whenever you need automotive equipment go see wroy and his friendly staff you can bet thats where Im going every single time

Ge
Review №41

Good information about what I want

Th
Review №42

Very cool employees there

Na
Review №43

Very friendly and helpful went went above and beyond to help me with my battery problems even give some Diagnostics

ka
Review №44

Comparable to the other auto parts store.

Os
Review №45

Know what you need before you get there

ES
Review №46

Price to high and they never have what i need

Ja
Review №47

Does everything they can to make sure I have the right parts that I need to do the job

An
Review №48

Ok they just didnt have our part in stock.

Le
Review №49

So helpful!

Ma
Review №50

Checkout was fast and easy.

Ki
Review №51

Great selection and helpful staff

Ti
Review №52

It ok prices are more than most places

De
Review №53

Helpful people

Al
Review №54

Excellent service!

BK
Review №55

Great service

Ka
Review №56

Very. Rude and disrespectful to others property ........ management needs to take a class on how to treat customers ..... will never give any of my money to this place ever .....very unprofessional place NOT TO DO BUSINESS ....... With this place ....... they will tell you what they CANT DO FOR YOU!

sc
Review №57

Great service

ji
Review №58

My go to store for auto parts

Br
Review №59

Good store

De
Review №60

Very helpful

Th
Review №61

Very helpful

To
Review №62

They match price

Ro
Review №63

Good price

Be
Review №64

Helpful

Ja
Review №65

Management, is good

Ma
Review №66

They are very good people

Information
10 Photos
66 Comments
4.5 Rating
  • Address:3813 18th Ave, Rock Island, IL 61201, United States
  • Site:https://stores.advanceautoparts.com/il/rock-island/3813-18th-avenue?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 309-786-8751
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations