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CellOnly - Verizon Authorized Retailer
101 Gateway Blvd #150, Rock Springs, WY 82901, United States
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CellOnly - Verizon Authorized Retailer
Comments
Am
Review №1

Highly recommended! The girls that helped me were professional, personable and were able to answer all my questions and resolve my issues. Thank you for great customer service!

Ja
Review №2

Karen was fantastic today! We were on a tight budget and Im sure I was super annoying with the thousand questions I had for her, but she conqured everything happily for us! I will definitely be back to see her in the future for my cellular needs! Thanks again girl, you were great!

Ca
Review №3

I definitely appreciated how Karen helped me get started on a new plan plus I also appreciated how she was helpful into suggesting which phone is good for me to have based on my credit score. She also did and amazing job on helping me get all of contacts and apps onto my new phone from my old phone. I am definitely recommending for people who live in the Sweetwater County area to go there if you want a good plan through Verizon with amazing staff to help you get started.

Jo
Review №4

All three women in the store were very helpful and personable. I would definitely visit the store again if I needed assistance.

Ti
Review №5

Whitney was a pleasure to work with, she is very knowledgeable and suggested plans and options that are just what we needed and will save us money and will add to our enjoyment of our new phones. We have gotten back in touch with her with questions and she is always glad to help us and finds an answer to our issue. Just this morning my husband was saying how much he likes his phone.

ke
Review №6

Karen helped me pick out the right phone got my needs.She took off the programs I would need on my new phone.Thanks again Karen.

Ha
Review №7

Ashytn and the other lovely ladies there were so nice and very helpful! Quick and easy stop over there! Thanks for helping me with my new phone!

Ma
Review №8

Helpful with 2 non electronic, technology inept, people They were fun,friendly, and knowledgeable! Highly recommend.

Jo
Review №9

Whitney was extremely helpful and knowledgeable. I highly recommend this store.

Ma
Review №10

Walked in for a car charger. Traveling across the country and my other one broke. Very friendly greeting when I walked in. She knew exactly what I needed because I didnt. Great experience. A shiny light after a long day of travel

Ka
Review №11

We are traveling and my husband dropped his phone and broke it! We stopped in to have it replaced and Karen was so helpful! Very informative and answered all my questions…we left with two new phones and all the accessories! Thanks Karen!

Ti
Review №12

Best Verizon store in town. Staff is very friendly and knowledgeable. This is the ONLY Verizon store that I will shop at.

Cl
Review №13

Whitney was very helpful took her time explaining what I needed to know & polte will go back again for busines.

Ch
Review №14

Whitney was awesome!! She stayed open late and got my me my new phone quick and easy! She was super nice and very kind and funny! Way better than the other Verizon in RS!!!

Mi
Review №15

Whitney was extremely helpful. She took us through each step of buying our phone. It has been a week since we bought the phone and everything works great.

Ja
Review №16

Karen was an amazing representation of what good customer service should be! Thank you

Al
Review №17

Today I went in with lots of questions about phones, plans, adding phones and prices. She answered every question and found solutions to all my problems. I now feel confident in knowing my children will be safe on their tablets and phones without totally breaking the bank ;) and momma even got a new phone out of it. Thank you for all your help, we will be returning to the store if any other issues arise.

Ta
Review №18

Very quick and professional. Would recommend going in there if you need anything!

Ro
Review №19

The young lady was very helpful, but didnt have what we needed in stock. Since we are traveling we couldnt wait.

ca
Review №20

My experience with Karen was wonderful se had no problems

me
Review №21

Whitney was fabulous!! Got a new iPhone and she made it super easy!

Ni
Review №22

Summer was the best, she was knowledgeable and willing to answer any questions. CellOnly should be proud to have her on their team!

Ro
Review №23

Karen was a delight! There are other Verizon stores in town, and this young lady killed it!! I’ll be doing all my business with you

fr
Review №24

Whitney was the most professional and awesome person I ever met. Keep up the good work!!

Ma
Review №25

Whitney, there at the store who was new was super amazing, Made sure we were good to go and happy, 100% Recommend

Ty
Review №26

Super helpful & friendly staff. I got everything I needed & even a couple things I didn’t know I needed. I will definitely be going back for future phone needs.

Do
Review №27

The representatives were knowledgeable, helpful and polite. The experience was very positive. Shannon made sure that I understood the products and the prices. She took care of everything.

Da
Review №28

Quick and fast. Learned that its cheaper to pay with my card then cash. So I will be making all my payments here at this location from now on!

Br
Review №29

Helped with all my questions quick n easy transition

Mr
Review №30

Excellent customer service, friendly staff. Over all great place to help you with your phone service.

Ra
Review №31

Nick Mende was the gentleman who helped me. Ive worked with Nick for literally years for my phone service and I wouldnt have it any other way. This guy is one of the most personable and genuine people Ive ever met. He always has a smile and manages to keep it genuine.Hes actually knowledgeable and will figure out what ever is going on.I walked out of the store with a brand new phone and was happy to my core. This guy rocks. Give him a raise.While the store is great and clean, Im really here to rave about Nick.

Je
Review №32

Karen was very helpful. She knows her phones. Most excellent customer service

Pa
Review №33

Whitney was very professional and high energy making my experience all the better thanks and I will be returning

Be
Review №34

Overall very good, only problem was with new systems and a delay because of that, which I don’t blame on her. Would recommend 10/10.

Ka
Review №35

Quick and easy service! Karen knows her stuff and is super kind!

Ch
Review №36

The lady that help me was super friendly. Even put my screen protector on

LH
Review №37

Painless change of phone at the store. In and out in 5 minutes!

Am
Review №38

The girls at Cell Only in Rock Springs are not only fast and efficient, but extremely kind and helpful! I worked with Shannon and Karen, and both ladies were amazing!

Do
Review №39

Shannon was very helpful and kind while helping me set up my new phone.

Ch
Review №40

The first time I went in, I spoke with a lady who was completely rude and acted like it was a burden to talk to me. I went back in a second time, and worked with Nick, and he was awesome! Friendly, very helpful, and didn’t try to push more expensive options like I’ve experienced at a different Verizon store in town. Hands down, the best customer service we’ve received in any of the three towns we have visited Verizon stores in. If you need help with anything, go see Nick!

Ta
Review №41

Whitney was super helpful and courteous the entire time and made my phone transition easy!

Na
Review №42

Great service and very nice employee!

Ke
Review №43

Summer and Karen were amazing and were so patient with me and helped me choose the perfect phone and plan for me!

Mo
Review №44

Nice clean store and the employees are always friendly. They have a good selection of phones and accessories. I also pay my bill there and they make it very easy.

Re
Review №45

The young lady that help me was very friendly and personable, even though they couldn’t solve the problem with my daughters phone. She referred me to Apple. She sold me a charger and reminded me of their screen protector program so that I could replace the cracked one on my phone.

Gr
Review №46

Young lady was very helpful and explanatory. She had a sweet personality as well.

Ju
Review №47

Their reviews tell the truth. These ladies go out the way to help, so if you dont like their service here then, its probably you not them.

De
Review №48

Shannon, Karen and Shawnda are amazing to work with! I love those girls and I’ll always come back to this store just for hem

Aa
Review №49

Nick was awesome. Got me in and out quick. Very friendly and very professional best Verizon experience I have ever had

Ca
Review №50

Great experience it was fast and easy!

An
Review №51

What a great experience! Ive dealt with Verizon online only until today... this authorized dealer will be my go to for EVERYTHING phone related in the future.

Cr
Review №52

She was very friendly. Answered all my questions. And if she didnt know the answer. She told me what I could try andwand I could call to get them answered. I normally go to a different Verizon store. But I will be switching. She made the experience a pleasurable.

Me
Review №53

The staff was very professional, helpful, friendly and courteous. My experience with them was pleasant and informative. They were able to adequately address my inquiries as well as to fully inform me of my options. Keep up the good work.

Ro
Review №54

Nick helped with a very complicated purchase and he stayed with it until we figured it out. He was very helpful. I would recommend him again.

Ga
Review №55

I was apprehensive going into the store but Shayleen immediately put me at ease. She was friendly and very knowledgeable. I had to transfer a number & switch from another carrier and upgrade to a new phone. Shayleen made the whole process quick and painless. I would recommend this store to anyone needing Verizon service.

wi
Review №56

Both Heather and her associate were very helpful, friendly, and professional. Heather helped me find a great deal on a new phone! Thank you all and God bless!!!

Li
Review №57

Even though it was almost closing time, she had a very nice greeting to me and the few other people that came in while I was there. Very helpful and polite.

bl
Review №58

Shayleen helped me get my phone back on track fast! She was super helpful and kind, I’ll go to Cell Only for all of my cellphone needs

Ta
Review №59

Summer was amazing and very helpful.

Ch
Review №60

Definitely recommend and will go back! Amazing customer service as well! They also had the phone I wanted in stock and lots to chose from!

Sa
Review №61

Shayleen was very knowledgeable, friendly, and helpful. She went above and beyond to try to get me the best discounts and knew the answers to all my questions. Definitely the best Verizon experience I’ve had in this town or elsewhere. Go here over the other stores in town for your Verizon needs!

Li
Review №62

My husband and I came into this store on Sunday. My phone died and we needed a new one. Janine and Shannon were very helpful in getting us set up in the best most cost efficient way. They were super friendly and even tried to keep my 6 year old entertained during the whole process. We will definitely come back.

Ja
Review №63

Aaron is the man! Always hooking me and my family up. We just moved into town and we love the great customer service here! There are a lot of issues with LTE in Rock Springs but Verizon always comes through. Thanks guys!

Mi
Review №64

Ive come to this store for technical help on my phone a few times recently. I dont usually review things, but a few things in the store need to be recognized . The young lady that helped me was bubbly, friendly and knowledgeable. She has fixed all my issues with my phone, and shown me how to do a few things. Shes my favorite Verizon lady ever. I wont be dealing with anyone but her on the future. Now, with that said, the man who feels the need to constantly tell customers that hes the manager is the textbook definition of a D bag. I give the lady that helped me a five star review, but if I could review him hed get zero. His condescending tone with customers and his employees isnt appreciated. Telling the girl who helped me that she was too sassy while she was joking with me was not only rude, but extremely unprofessional. He was constantly over the girls shoulder trying to correct her even though she was more than capable. Having someone like this in management doesnt look great on the company in my opinion. Both the girls that work there try to not show that upsets them, but you can just tell. This store needs a new manager.

Ch
Review №65

Went into this store to get a new phone charger. They had exactly what I wanted and it was a great price. Very friendly staff too!

Ka
Review №66

Went in about 30 minutes before close needing a new phone and a new account. Shayleen was super helpful and nice, even though the store was closing soon. She was awesome at juggling the additional customers that came in while she was working on my phone.

Te
Review №67

Bought my phone a year ago from a very kind employee who walked me through its basic use, moved all my contacts, notes etc. and was certain my passwords with Apple were complete. Dropped the phone 2 days ago and thought sure I destroyed the screen, but the screen protector that was applied last year was terribly cracked but not the phone screen. Today another young woman delightfully changed the screen protector at a very reasonable price!

Ka
Review №68

Shayleen was so quick and efficient with getting my phone set up!!! Honestly I wish all verizon workers were like her! I will be going to her specifically everytime I need help with something!😁

Cl
Review №69

Great service, Whitney was awesome.

ma
Review №70

Heather was just amazing! Truly made us feel confident about our purchases and changes to account

Ta
Review №71

Shannon and Karen were awesome!

Sa
Review №72

Shayleen was great! She is very experienced and knowledgeable. I would highly recommend her.

De
Review №73

What an amazing experience! Paige was amazing and even stayed after hours to make sure we were able to open a new account despite Verizon Corporates inability to handle the task efficiently. Will definitely be back!

Pa
Review №74

Excellent, and quick to help me and give me options with my phone. Plus, they just friendly!

Le
Review №75

Service was awesome and prompt! The staff is simply wonderful!!

Du
Review №76

Great place, super nice people work here. I had alot of help from Paige. She is very nice, patient and knowledgeable. I would recommend this store! To anyone young and old!!

Ri
Review №77

Super friendly and helpful. Would strongly recommend

TI
Review №78

Remarkable costumer service!! Im honored to leave 5 star rating.. Thanks you guys!!

J
Review №79

These guys are crooks . Took my money for the tax and fees and said I can pay the 30 upgrade fee. Then later I realized I was also billed for it on my bill as well. Plus I was in the store being helped. Then some nice Hispanic people came in and then they stopped helping me and started helping them. Feel like they are racist. Watch out for these guys.

Te
Review №80

Good people good service!

Ev
Review №81

At Walmart, I was having trouble getting my texts transferred from my old Moto 4 to a Moto 6. LUCKILY, there was a pink-haired staff member available named, Mackenzie. In two visits, she patiently and I mean PATIENTLY assisted me in this task but to no avail. My phone wasnt accepting the necessary app to transfer texts. Mackenzie, referred me across the lot to Verizon on Gateway, to possibly seek another avenue to assure I met device service needs. That was a power move to getting satisfactory service for a customer. HIGH FIVE MACKENZIE!! Heather, my TECH SAVIOR, figured this challenge out. Tethering through Bluetooth then using my email account to transfer my text was the trick. Meanwhile she too invested time (30 minutes) in me and answered some tech questions about schooling a lay person on the trick to getting the phone to transfer the texts. There were some very special texts from family and friends I treasured. Im old school, I like rereading texts like I did in the days when people wrote letters. If Im anything like the tech student I aspire to be I will take this experience as a lesson learned and transfer the texts to a cloud. Heather and her associate ( sorry, I forgot her name too) schooled me on about DIVA LASHES too. I hope Wal-Mart and Verizon value their associates like they value their customers.

Ma
Review №82

They were very helpful and very knowledgeable about all the questions that we had. That is were we go to get all are supplies.

St
Review №83

10 minutes to close when I got there. She had no problem staying an helping me out!

Ca
Review №84

Jenna was very helpful and even put my screen protector and new case on was very knowledgeable about in store items and apps I would recommend this store to family and friends

An
Review №85

Shayleen was wonderful, really know what she’s talking about. Will be back if I need help.

An
Review №86

Shayleen gave me quality service, and was knowledgeable about what she was selling! Will be back.

Fr
Review №87

Aaron made sure I got everything I needed today! Shayleen and Harlee are the best ever also!

Ke
Review №88

Shayleen was geeat, patient and knowledgeable. Great Verizon Store

Ni
Review №89

Staff was very upbeat! Shayleen was very helpful and explained things clearly to me!

el
Review №90

My phone crashed 2 hours before I found this store. Traveling alone with my dog, I was hoping to find a store with a throw away phone. I found Shayleen instead. 20 mins before closing, she helped me upgrade my phone which was long overdue and got me a protective case, screen protector and out the door in 20 mins so I could hit the road again. She saved me. By the time I left the store I had 50 texts and 20 voice mails from my kids and husband because they didnt know what happened to me. Lol Shayleen saved the day!!!

Ca
Review №91

Both ladies were very helpful, knowledgeable and friendly! Awesome experience!

J.
Review №92

My IPhone was having trouble with the internet connection. The petite young lady fixed it really quick! I rewarded her by buying a new Bluetooth. I’m really pleased. I needed the bluetooth and I am working here away from home. I don’t need problems with the internet! Thanks Verizon ‘

Je
Review №93

Karen is around star!!

Co
Review №94

👍

M
Review №95

Fast and easy experience! Would recommend

Lu
Review №96

Great experience! Shayleen was amazing.

Ju
Review №97

Very friendly and knowledgeable they took care of all my needs.

Je
Review №98

Great staff! Shannon helped me out and shes amazing.

Da
Review №99

My wife and I went into Wyoming Wireless and ended up purchasing 2 phones. Along with the 2 phones we also purchased a $50.00 glass screen protector. The employees there proceeded to put on the screen protector on my wifes phone. We noticed that after he had put it on our brand new purchased phone that their was a hair stuck in there that was annoying and in a bad spot also not allowing it to seal properly. The employee said that they were out of screen protectors for that specific phone and that they would order more and call us when they get in and replace if for free since this wasnt our fault and they were brand new phones and brand new screen protectors that they had put on. We then went back to the store to get the screen protector when they came back into stock. The employee proceeded once again to put the screen protector on the phone everything seemed okay. We got home to put the phone case on the phone and realized that the employee put the screen protector on to low and every time you try and put the phone case on it pushed up the screen protector and created bubbles and wouldnt stay on. We called the store yet again to tell them that they had failed to put this very expensive $50.00 screen protector on wrong again. They proceeded to tell us they were already sold out of this product once again, and that they were on order so we waited and never heard back from them. We decided that enough time had passed where they should have contacted us by now but didnt so we went down there. When we got down there we explained what had happened both times and what we were told to do they told us that they would not replace this screen protector for free (even though they put it on and messed it up twice) that we would have to pay another $50.00 for one although we never got more then 10 minutes use out of the other 2. I would not recommend doing business with them they do not back up there product or their words. I would give them negative star ratings if possible! What a waste of your hard earned money and time.

Ba
Review №100

Very helpful 😊

Information
10 Photos
100 Comments
4.8 Rating
  • Address:101 Gateway Blvd #150, Rock Springs, WY 82901, United States
  • Site:https://locations.cell-only.com/wy/rock-springs/101-gateway-blvd.html?y_source=1_MTE2Njc2ODYtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 307-382-0704
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:10AM–5PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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