Have to book appointment a few weeks out but well worth the piece of mind. Came highly recommended and I definitely agree. Tim called with quote and total came in under! Text updates and nice clean business areas.Will be back for any other repairs.Thank you!
Brad and his team are great! Never have to worry about getting services I dont need. They do excellent work quickly. It may take a couple of weeks to get in but well worth the wait.
Brad arranged to have my car towed when my starter went out. As they are very busy with appointments booked for the next five weeks, he explained that he would try to fix it as soon as possible so I could get to work but it would probably be next week. He managed to get it fixed the very next day for which I am very grateful! Starts like it’s brand new and cost was less than expected! Thanks Brad,you guys are awesome! Will definitely make Auto clinic my go to mechanic. Do yourself a favor and call Brad when your car is broken! You won’t be disappointed!
They got my car in and out real quick. Good guys,and front office too. Dawn Jenny,Brad Tim..thanks!!!
Ive been a customer and friend of Auto Clinic Of Rockfords ownership for over 35 years, and never a problem or complaint... All jobs have been completed correctly the first time, or made-good mostly for parts money only - hardly ever any additional labor charges.
Great to be able to take your car for repairs and not have to worry about being ripped off.
Good service. Thank you for finding the problem..and fixing the issue .you guys are on top of my list..
Seriously the best car mechanic shop in town. Ive been to a dozen other shops and will always come back here to Brads shop. Nicest guys and extremely knowledgeable crew. Super fair pricing too! Only potential downside is scheduling is usually a month or two out.
Awesome guys to work with did a great job on my 55 Buick
I would highly recommend this place for all your automotive needs. Brad & Tim are amazing people to deal with. They tell you straight up what you need, in my experience Brad or Tim have always been on point with the part you can tell there not just trying to upsell. Always a reasonable price and makes sure him or his crew get your car fixed and running in a timely manner, if any problems come up upon further inspection they give you a call with all the details. There appointment times may be booked a couple weeks out at times, but they will always make sure to accommodate you and the most important part, the job is done right. If you are not satisfied with the work performed, he will do everything in his power to make sure you are satisfied when you leave. The whole crew goes above and beyond! They also give you a heads up with details on certain parts of your car that may need attention in the near future as well. A1 quality.
They maintain all of our companys vehicles. Thanks from A Place for Space for all the great service!
This is the best place in town by far. They are honest and do by far the best quality work of any place I have been. Highly recommend them.
First time getting a repair here and it went smoothly. It was for a clutch on my Chrysler 300 that got stuck on a gear. Good customer service, clutch was fixed, and was done quicker than expected. I got my car back within the same day, so I dont have to worry about my upcoming commute. I also appreciate their honest feedback and communication! I trust in bringing my car here in the future.
One of the best car mechanics in town
Excellent service and workmanship. Always nice when you see the owner out there getting dirty with his employees in the shop. Very courteous and reasonable pricing is always a plus....
These guys solved a problem and were completely honest and FAIR ... have found a new customer for sure.
Great service and pricing. Honest with time frame and cover their products used
Honest shop that does great work. The only downside is they are typically 2 weeks out on appointments.
I have been coming here for 15 years. The Auto Clinics reputation is the best in town and for all the right reasons. In years past I have been steered or pressured to buy parts for my vehicle that are not the problem. Here I am never pressured to buy anything for my vehicle that isnt what I need. They will tell me they see this is getting worn out it may need to be replaced in x amount of time which I appreciate so I can plan ahead. The customer service is wonderful. I am always greeted by a smile and friendly welcome. Finding a good mechanic shop is like finding a good Dr. Once you find the one you like you stay with them. I encourage anyone who hasnt been here to come. They stand behind their work 100% and customer satisfaction is of the utmost importance. You wont be let down. I am a customer for life!
I was very impressed with the service and the honesty of what the repairs were and cost, Everything was explained to me while the repairs were being done and was given updates throughout the process. The staff was very friendly and helpful. My vehicle was washed before I picked it up.I would highly recommend to anyone needing general maintenance or repairs to acquirer their services.
My automatic window got stuck down in the middle of winter :/ I knew it was an electrical problem so googled “electric work on cars Rockford il” & SO happy auto clinic was the first place to pop up & first place I called. Being a single woman I could of easily been ripped off. But everyone at Auto Clinic, especially Tim, was beyond helpful!! He was able to put my window back up the day of problem so I didn’t have to drive around in the cold with my window down. As well as gave me a price to fix the electrical issue. There are still good people out there!! Tim & everyone else at auto clinic prove it!! They want to help you & not just after your money. Highly recommend!!!!
Auto clinic of Rockford is the the best shop that i haveBeen to. Old school values,why fix whats not broken, find the problem and lets get it fixed values.They went above and beyond my expectations, truly in my opinion what a great experience. For starters, i had an emergency and had to get my vehicle in ASAP, made a call and spoke to tim and explained my issue and he made time for me within a days time. For a shop that is already busy, they made time for me. I dropped my vehicle off a day earlier then my appointment was for, and the day off my actual appointment, i recieved a call from the shop telling me my vehicle is done.wow i was amazed and very thankful. If your looking for a reputable shop, by far auto clinic of Rockford is the shop to take your vehicle to. Thank for the awesomeExperience. Paulli satisfied customer
I love this place! My father in-law and fiance take theyre cars here. I started bringing my car as well and they are such trust worthy people and did a great job on my suv. I will definitely keep bringing my cars here!!!
My car was running sluggish, no get up & go, everywhere I took the car to told me something different. After 5 auto shops & over $400.00 with no cure to the problem, I took the advice of a guy at Autozone to take it to the Auto Clinic of Rockford. I asked are they any good he said they were the best in town. So I took his word, & boy, am I glad I did! When I spoke to Tim, he said my problem was the Catalytic Converter, I asked How did you come to that conclusion? He said as soon as Brad drove the vehicle he knew right away, but then we tested it, & for sure, that is your problem. The nice receptionist Dawn, gave me an appointment & told me when the car would be ready, & guess what? The car was ready when they said it would be, & guess what? The car runs perfect!! Well I guess I found me a new Mechanic, & Im gonna tell all my friends. Thanks guys, You Rock! :)
With an appointment, my vehicle was complete in under a day.Fair prices, above and beyond customer service.Highly recommend.
Great overall service, timely, reasonable pricing, good interaction.This facility is confident they do their job with superior quality. I am confident in their abilities, therefore I do not expect them to have to brag of their accomplishments. I have used this facility since 2005, and will continue to do so.
They are a life saver. I had a problem in town today. Stopped in for help. They fit my car in. Very courteous, professional, and really care about the customer. We have used them for 20 years. We highly recommend them..
Excellent staff very reliable. Theyre prompt on service and there work speaks for itself excellent. I recommend them to anyone looking for car repairs. 😊
They are honest and thorough. I am very grateful for their work and their price. Good shop.
Love this place and you will too if you take your car here you might have to wait for the appointment but it is worthI took my car somewhere else and they messed it up and I took it to this place and they fixed it for a reasonable price would definitely be going back here
The Auto Clinic is honest, competent, and get the job done in a timely manner. They always fix the problem using high quality parts and fluids, and have skilled technicians. Highly recommend!
Brad and his colleagues are top notch mechanics. I always feel confident that they will do only what is necessary to keep my cars running great. Their competence and honesty are rare in todays auto repair market.
Extrimly honest very well trained people best prices
Very nice people and they found the problem when another more well known auto shop couldnt! The other shop had the car for 8 months, Auto Clinic had it for 2 weeks and diagnosed and fixed! They know what theyre doing!
We have been going to auto clinic for over 30 yrs. They are honest, trustworthy and very reliable. Wouldnt go anywhere else!
Services provided are accurate and complete. It is fixed right the first time. Technicians are very knowledgeable and courteous.
Great place they know there stuff .
I totally trust this business my first experience with them was fantastic they explain everything in detail and what a honest group of employees from the service counter to mechanics I am willing to wait for a appointment with them because I trust them and they are very friendly they deserve 100 stars
Absolutely amazing! Prices are always fair and able to fix our vehicles every time! Thank you so much!
Best, friendliest shop in the area.I had it happen that Brad was able to fix my car for less than what the dealership wanted to diagnose the problem.
Took my car in for an exhaust issue, and rather than just giving me one option (full replacement part), they gave me a couple with different price points. If I had taken it to a dealer, they would have just tried to sell me a whole replacement part, which would have been 4 times more expensive.Staff is knowledgeable and explains what is being done and what it will cost so there is no confusion on anything. Highly recommend them as its hard to find actual mechanics that diagnose issues rather than replace parts until we resolve the issue I have experienced at dealers.
When I bring my vehicle in I always get first rate service, but what sets Brad and his staff apart is they tell you what they believe your next issues will be. They also take the time to share other problem areas they observe as part of fixing your current difficulty. They are always busy, but if theres a serious concern they will squeeze you in. The only problem is that they set the standard so high that when I compare them to any other business in any other field I find that everybody else is a disappointment. I dont think of Brad or his people as simply automotive technicians, although they are the best within 250 miles; after 23 years of consistent excellence I consider them trusted counselors. Brad and his staff are not as good as their word, theyre better. Five stars are what I give to the best businesses I rate, Auto Clinic is the Ten Star Industry Standard.
The absolute best mechanic in town. Overly honest and caring staff. Never feel pressured or like Im being taken advantage of. The owners are genuinely great people who truly care about their customers.
This is the place to go for a quality repair on your car. They will keep you in the loop, and notify you about anything they may find. Every quote has come in, at or under cost for me. They are very busy, but I love that they would get my car in when it unexpectedly broke down. I will continue bringing my cars into the Auto Clinic of Rockford.
They were great. Honest work, great prices, great communication and they solved my issue with one appointment after others were unable to diagnosis the issue. Definitely my go to place from now on.
After many years of reliable service working on my and my wifes cars, the Auto Clinic of Rockford has earned our highest praise! Their estimates for repairs are accurate as they can be and their knowledge is unsurpassed.
Of all the mechanics Ive visited throughout my time in California, Chicago, and Rockford, Brad and his team rise above the crowd to offer the most outstanding and professional service. Auto Clinic always finds time to squeeze me in, even when Im coming into town on a tight schedule. Their supreme honesty and integrity can not be overlooked, and I can always trust that my car is in good hands with them. My family has been going to Auto Clinic for over two decades, and I will continue to use them as long as I live within driving distance to their shop.
The gal behind the counter really knew her stuff. I highly doubt she was just a receptionist! She knew way to much. Possibly a part owner. Very good business accumen. This place thrives because of their knowledge and skilled front lady. She was also a very cool to all customers.
Great work is performed at this business. My BMW Z3 is in the best hands at the Auto Clinic of Rockford. And Im real picky who works on it!!
Business run the way it should be. Great company, honest and hard working.My recent visit was pleasing all the way around. Great staff and service. I recommend them to anyone.
Very thorough. Brad and his guys do great work!!
I move in Rockford. I am very happy what i find this auto clinic shop.they are very kindness and they did best they can do.I told many my friends about this shop.
It is the cleanest mechanic establishment i have EVER seen! They are very friendly. The job is done right & supper affordable.
This last visit was just for semi annual oil change and service. Due to a slow leak in one of the tires, the tires were reseated with new valve stems. My wife and I dont trust anyone but Brad and his crew to work on our vehicles. Honest, professional and friendly.
I was put on hold 2 times-the first time I was hung up on- the 2nd time..after 15-30 MINUTE WAIT ON HOLD-the guy ; on the phone,was trying to shove me over to another place; for what reason I dont know? he said twice WITH US; ITS GOING TO BE A LOT MORE MONEY-So why go to a place; with a 3 week waiting list; that doesnt want your business in the first place-they treat WOMEN like we are all dumb about cars! we ARE NOT!
Super quick service and really nice staff.
They have great service and quality service I just spent over $5000 here fixing up my old cutlass that hasnt run and been in storage for 6 years
Always our go to auto service center - dedicated - knowledgeable - friendly service techs & employees - we have always had great service at Auto Clinic (east) - thank you Brad & Tim!!!!!
Friendly and helpful staff, clean and comfortable waiting are. Honest and helpfu advice from mechanics.
They took the time to talk to me and call me before they work on my truck I think they are great I will go back
Great service every time. Fair prices. Have always been happy.
First of all, the place was just a total chaos. Disorganized as their staff. Not surprised I had to wait for over 2 weeks to get my car fixed and not an apology from the company the least. I test my car and to my surprise I didnt have the key.. they forgot to leave me the key so I drive over to get it. Another 20 minutes of waiting while they search for it. Really????
I love the people here and I fully trust them to care for my vehicle.
One of the best auto shops in town. Love there staff and how they treat me. Wont bring a car anywhere else in the Rockford area.
Great honest staff. Very accomodating and fair honest pricing.
Very professional team !Decent prices.Everyone one recommended this place to be the best in town for Chevy !
We have been bringing our cars to the Auto Clinic since they have opened. I found Paul to be honest and trustworthy in his car repairs. A person needs to trust their doctors, lawyers and their auto mechanics. Paul and Brad have assembled a team of auto mechanics that will deliver a top notch repair at a fair price. The Auto Clinic offers a program to aid in those costly repairs called NAPA EasyPay credit card, speak with Jenny for the details. Many people know if one needs it done right bring your car to the Auto Clinic.
Great service. Reasonably priced. Fun staff.
Most trustworthy and able mechanics I know. plan on 2 weeks to get your car in
Honest and fair pricing. So busy though hard to get in there
There really good place to go to
Great mechanics
Have taken our cars here for years. Hard to find as good mechanic I believe I have found the best.
Super great guys to work with
Honey folks. Good thorough work!
Great people and great service. Very knowledgable and friendly.
Responsible friendly service that you can trust.
Great Service; Very Friendly & Helpful!
Comfort Keepers brings all our vehicles to you because you are a friendly staff and do a great job. Thank you for keeping us running!
Great service. Brad solved a problem that four others could not.
Quality Work That I can always trust ! From a custom El Camino to a clunker work pick up truck, from DISASTERS to simple oil changes, Auto Clinic has always treated me right.
Love this place friendly great service
Great work...nice prices
Great Service Honest
Brads the man .... thx for all youve done for us!!
Brad is excellent!
Great place!
Honest and reliable..
Do good work
Good place
They are the best
Great service
Very friendly & professional