The employees are either totally clueless or just dont care because they are being paid pennies but this is the MOST disturbing thing... When I first rang up the items it was around $70 and then with the discounts of being a member it brought it down to $68 but they declined my card which was a mistake and when the employee rang me up again it was $90 for the exact same bag! I said Ill ring it up myself at the self check out and it came to the $70 and I guess no discounts for me on the self checkout lol Total attempted theft and Ill never be back! Ive seen ppl go to jail for stealing a pack of gum from them but when they try to steal $20 from us, what happens?! NOTHING and thats whats wrong with this world

Worst pharmacy I have ever used in my 60 years. Hurry up and wait!!! They are grossly understaffed and it shows in the quality of their work. They do NOtHING to make things easier for the consumer. I guess multiple trips to the pharmacy it hour long wait times after you have been confirmed for V pick up is acceptable to them but people especially seniors do not have money for multiple trips for one arc. VERY poor customer service. That is if you can get them to answer the phone.

Waiting a week for my medication first it was on order then it was being in process for 5 days. Called 3 times each time being told it would be ready that day,was told the same thing today. Today it’s a week I don’t know what happened with the service at this store it used to be good now it’s terrible. If not for my insurance I would never go to CVS. I will check my options with my insurance company, do not use this store.

Would have gave the pharmacy 1/2 star but had no choice but to give a 1 star rating and they are not even worth that...was told 1 hour wait time at night when no cars were at store i was only one waiting in pharmacy ..no cars in drive thru..they made up a story because they didnt want to bother with me ..took my script to another store and wad filled right away...never again at this cvs..the pharmacy is a joke

The people that work at the pharmacy are nice enough. However they are always out of my scripts and never come in when they say they are to arrive. Even though my doctors office sends an escript 1, 2 and sometimes 3 weeks in advance. I have called the corporate headquarters twice now to no avail. The problem is with management and policy. I am now switching my familys scripts to another nationally known pharmacy. I gave them 2 years to fix the problem . Times up!!! Youre fired!!!Mark Johnson Rockford Illinois

Generally I like Walgreens better but my insurance changed so I have to pick it up at CVS.

Because you offer self checkout does not mean to not acknowledge customers

The worst staff. Lady tells me its going to be 1 hour wait. When i go back in 1 hour, she tells me so and so was on lunch and they just got back. It will be another 30 minutes. Absolutely ridiculous. I would have been okay with hour and half wait if she said that in the first place!

Very clean store and nice staff.

Theyve jus gone dwn 20 yrs now.

They never have enough workers, pharmacy is rude and dont know what theyre doing, rarely stocked especially in the right place on the shelf.

What pharmacy said they were running 12 hours behind...

Back on top! Always willing to right a wrong

Stopped in at 4:15 AM. First open business I’ve seen in hours. At this point in my cross country drive my eyeballs were swimming. Waddled into the store. First person I see is super polite. Bathroom was closed to be sanitized, disappointing but understandable. I don’t know what they saw in my face, a broken spirit, sheer desperation, or that I was probably gonna find a bush In the parking lot, but they allowed me to pop in for a moment and use it anyway to spare me from the purgatory I’d condemned myself to during this drive.Thank you kind person.10/5 stars.

This is the worst CVS location Ive ever had experience at. Went to pick up meds their rude and unprofessional ! Lazy ! And lairs

The whole staff including the security guard were great. Pharmacy staff as well. I appreciate that.

Called once and got disconnected called again and ended with a rude staff who was in a hurry to hang up and didnt assistant me with anything.

Very poor customer service.... Went to pick up an antibiotic for my sick child that was called in by the Dr and failed to let him know that it was out of stock. When I got there with my sick child they acted like it was not a big deal and sent me to another CVS without checking by phone to see if they had the antibiotic. It would have been better to tell the Dr and check if there was anything else he could possibly proscribe for my child who was EXTREMELY miserable... They also acted like I should have known....

I have used this pharmacy for the last 10 years and they were awesome up until the last 6 months they have been so horrible my whole family are taking our prescription to another pharmacy. They are rude, they dont give you correct meds, when the doctors office calls in a prescription they have to do it several times because the employees are incompetent. I have called corporate office multiple times and they say they are looking into it nothing has changed we are not they only ones with issues and nothing is being done about it!

I always pay my car note here with nice people. Today when I walk in the lady at the register looked at me and clocked out, and walked away. When I speak upon it she starts to look for someone. The time she took to find help was way more than it would have took her to help me.

Clean store, employees were very helpful, and plan to continue to shop here.

I have been getting my prescriptions filled at this location for over 7 years. Sometime in Dec 2019 they changed the ENTIRE staff in the pharmacy, and apparently went on a new operating system. At least that is the excuse I have been getting for the last 3 months. They are out of my prescriptions consistently now and they blame it on a manufacturers back log. However, EVERY other pharmacy in town has stock. How can you be OUT OF STOCK on something for 15 DAYS???Dont think about questioning them, they raise their voice while tellin gyou there is nothing more they can do! I am going back to Walgreens!

Switched to this one from a different location. Pharmacy staff are very nice and have gone the extra mile for my family. Store staff is always willing to help find items and always greet you as we walk in. I love this store!

Sorry for the long review but I feel like this needs to be said.This past Sunday I called for a prescription refill. My refills needed my doctors approval and the automated message said it would do that for me. I had done this in the past without issue so I thought there would be no problem. This was a holiday week but by Friday only 1 of my scripts had been filled. The other still had no approval.I called my doctors office and they said they had not received the request from the pharmacy but would send the approval over.It is midnight Saturday, a full week after calling in and still no refill.My doctors office will get a similar review. But it is easier to replace a pharmacy than a doctor. However, that is not out of the question at this point either.Because of their miscommunication I have gone 7 days without a medication my doctor has deemed medically necessary. Whats more is that when I called to find out if my script was ready the pharmacist told me that after doing the initial call to the automated attendant that I should have followed up with another call to talk to a real person to make sure that it had gone through. So apparently its my fault. I should have known that I had to call twice to talk to a computer and then a human to do the same thing. No wonder why medical care costs so much.

Every location Ive used whether I am in Naperville or Rockford has been a nightmare of long waits, mail order errors,wrong medication filled by mistake,faxed medication sent to wrong location etc. Its been a mistake to even walk into the building apparently . My favorite is of course, the stolen controlled substance meds while spearheading the opiate epidemic, yes,thanks to my insurance company for choosing the mistake of CVS. I will go ANYWHERE ELSE. BOYCOTT CVS and support patients who really do justify the need for sensibly prescient opiates. Theres a reason they offer the lowest bulk price. Its called we dont care about you

This is the worst CVS location Ive ever had experience at. Three days in a row I drove 30 min to get there for them to tell me it would be ready at 8 am each day and one day I sat in the parking lot for an hour because they had the wrong number after I literally just told the guy my new number. The humans here are more like retarded robots that were synced incorrectly and have no form of communication.

CVS is the worst. Sat and waited for my sons prescription for 30 minutes or more at 3 am just for the pharmacist to say the insurance rejected it. It was amoxicillin. Seriously? I think he just didnt want to deal with it. I knew that wasnt right so I went to Walgreens and the pharmacist said 15 minutes. Not even 15 minutes and it was ready. And wouldnt you know the insurance covered it. To the pharmacist at CVS youre a real jerk. Also, no one at the counter to to pay for the over the counter stuff. Stood there forever before anyone would help me. It was dead. Empty! But, somehow everyone manage to be to busy. Oh well. At least theres a Walgreens. Ill never make the mistake of going back to cvs again. For anything

This CVS is convenient since its right next to the hospital. Its clean, stocked and has a huge selection of products.

Ahhhhhhhmazing staff. Corey helped me out tremendously....ur staff rocks everyone of them.

Slow, unorganized, and no respect for peoples time. Went to pick up my prescription and was told it wasnt ready. Waited 30 minutes only to be told my prescription had been ready all that time. No apologies or explanation why i was made to wait. Very disppointed...

Worst pharmacy in town, do not recommend going here, avoid!!

Closest 24hr pharmacy to the hospital.Fast and convenient

Abs the best pharmacy staff!!! They go above above and beyond to help!!

Close to the hospital, fast, clean cut helpful staff!

Literally the communication at this location is ridiculous.

On hold for over 45min. Pharmacist Jarrod was so incredibly rude and disrespectful. If ins didnt make me go to cvs I WOULDNT!!!!!

The worse cvs in the area rude staff

Sandy at the register...WORSE costumer service ever !!! She dont even let me explain or talk the problem...

This store is not open 24 hours.

Very good

Free candy

Worst customer service ever on many occasions. They held my script for days and when I was finally told I could pick it up in still wasnt ready. After being told to wait longer in the store the told me they didnt have the stock. Do not really on this Pharmacy. Even trying to make sure I filled early I have still been screwed. They dont answer phones after dinner at times as well. I was literally told by customer service that they were ignoring calls in the Pharmacy. Dont use this location!!!